I’ve bought 3 bbqs from them in the last 5 years. Every time the experience is wonderful the people are great. Their delivery service is great and having it show up fully assembled and ready to just r... Toon meer
Bedrijf heeft geantwoord
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I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in... Toon meer
Bedrijf heeft geantwoord
Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Toon meer
Bedrijf heeft geantwoord
The people at Chadwick and Hacks were very helpsul . I couldn't find parts for my bbq anywhere else and your company was able to resolve my issues. Thanks
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contactgegevens
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great and knowledgeable staff that are…
Great and knowledgeable staff that are extremely helpful and love to talk bbq
7 februari 2026
Review zonder uitnodiging
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Tina! We’re glad you enjoyed your experience with our team. Talking BBQ (and fireplaces!) is what we do best, and we’re always happy to help however we can. Hope to see you again soon! 🔥
Customer service was great
Customer service was great! Prompt response to emails and phone call, very friendly, courteous staff and timely delivery of the appropriate product. Thanks, again, and God bless you.
28 januari 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Maureen! We’re happy our team could help you find the right pressure cooker part and provide quick, friendly support along the way. We appreciate the 5 stars and are always here if you need assistance again.
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Gillian! We know how important it is to get your fireplace parts quickly, especially in this weather. We're glad we could help get your fireplace working again with the fast delivery. Stay cozy 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re glad our team could assist quickly, get the replacement parts out, and make sure you were able to use your new humidifier properly. We appreciate your support and are always here if you need anything else.
Gasket for pressure cooker
I was looking for a part for a 35-year-old pressure cooker, and C&H had the part at a better price than anyone else online, plus they are an Ontario-based business! Part arrived quickly.
9 januari 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Doug! It’s great to hear we could help you track down a hard-to-find part for your Lagostina pressure cooker at a good price, and that it arrived without delay. We appreciate your kind words and your support of a local Ontario business 🍁
Everything was great...from ordering to…
Everything was great...from ordering to receiving. Good price!
6 januari 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Lise! We’re happy to hear that your Pit Boss griddle cover arrived without any hiccups and that you were pleased with the overall experience. We appreciate the 5 stars and your kind words. Happy grilling! 🔥
Improved color of lights ... more realistic.
5 januari 2026
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Marc-Andre! We’re glad the new halogen bulbs made a noticeable difference and gave your Dimplex fireplace a more realistic look. We appreciate your order and hope you continue to enjoy the upgrade! 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Evgeniy! We're happy to hear that Gary and the team provided a great service experience, and that your fireplace venting was shipped in good time. We're always here to help if you need anything else!
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Barbara! We're glad to hear that it was quick and easy to place your online order, and that our team got your new rotisserie shipped out in good time. Happy grilling! 🔥🔥🔥
Clear communication and good customer…
Clear communication and good customer service.
15 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Aaron! We’re glad our team kept you well informed and made your pizza oven purchase a smooth experience. We appreciate the 5 stars. We hope you enjoy your new oven! 🍕🔥
Gave immediate and accurate advice on…
Gave immediate and accurate advice on the suitable replacement part for my vintage pressure cooker. Contact was both by online chat and email. Correct part was confirmed within minutes. Part shipped quickly and arrived within two days.
5 januari 2026
Review zonder uitnodiging
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Ted! We’re glad our team could quickly help identify the right replacement part for your vintage pressure cooker and confirm everything so efficiently. It’s great to hear the chat and email support made the process easy and that the part arrived quickly. We truly appreciate the 5-star review!
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Todd. We're glad that Dylan could help you find a new smoker and we're pleased to know that you found our online checkout process easy to navigate. Happy grilling! 🔥🔥🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Harry! We're glad that you're enjoying your new Thermopop. Happy grilling 🔥
Very good online purchase experience
Very good online purchase experience. Efficient processing and helpful staff. Will buy from them again.
8 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you! We’re happy to hear everything went smoothly with your Napoleon electric fireplace order and pickup. We appreciate your kind words and look forward to helping you again soon! 🔥
Great Customer Service
The product was as expected. When I reached out because only half of my order was delivered, Chadwick's checked into it right away and the remaining portion arrived the next day.
3 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re glad everything was exactly what you expected. When it looked like only part of the delivery arrived, we were happy to get in touch with the courier to make sure the rest was on its way and delivered the next day. Thanks again for choosing Chadwicks & Hacks!
Great customer service
Great customer service. I asked questions about the item and received quick responses. My item was set aside and therefore in stock when I went to pick it up. No problems with pickup.
2 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Susan! Our team is always happy to answer questions and help make sure you get the right product. We're so glad that the order process was quick and easy. Happy grilling! 🔥
My order came in quickly and they…
My order came in quickly and they double checked to make sure it was exactly what I ordered and that it would fit. Very friendly staff. Always feel welcomed
8 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Carmen! We’re so glad our team could help make sure the insulation blanket was the right fit for your Traeger and get it to you quickly. We really appreciate your kind words and look forward to welcoming you back anytime. Happy grilling! 🔥
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Robert! We're so glad to hear that the order process was quick and that you received your new fireplace logs before the holidays! Stay cozy 🔥
Friendly staff and loaded my order into…
Friendly staff and loaded my order into my car for me.
1 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Kristen! We're so glad that our team provided friendly and helpful service when you picked up your Weber smoker. Happy grilling! 🔥🔥🔥
Ordered a bbq as a Christmas present…
Ordered a bbq as a Christmas present for my son. Bbq arrived on time completely assembled. Sales and customer service were very good!
6 december 2025
Antwoord van Chadwick's & Hack's Fireplace & BBQ
Thank you, Linda! We’re so please that Dylan and the team could help you find the perfect Christmas gift and make everything easy from start to finish. Great to hear the Weber pellet grill arrived on time and ready to go. Happy grilling! 🔥
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