Chalk Street Estates Reviews 

628
TrustScore 5 uit 5

5,0

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Beoordeeld met 5 van de 5 sterren

Sold my mums bungalow through Chalk Street. Opted for the premium package with professional photos and video. Jack arranged multiple accompanied viewings on one day and we sold to one of those viewers... Toon meer

Beoordeeld met 5 van de 5 sterren

I would highly recommend Chalk Street! The whole process of selling with them, has been seamless. Faye handled our sale initially and was fantastic and then Mandy took over after our sale was agreed a... Toon meer

Beoordeeld met 5 van de 5 sterren

The team, especially Faye Gavin, have been an amazing group to work with. They have been so welcoming and have treated me, not just like a client, but like I am a part of their team. They have gone... Toon meer

Beoordeeld met 5 van de 5 sterren

If you’re wishing to sell or buy a property, I would highly recommend Chalk Street Estates. Their level of service is impeccable and they are all professional and polite which is really important... Toon meer

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

Chalk Street is an independent, low fixed fee estate agent based in the London Borough of Havering. With our innovative marketing, outstanding customer service and local presence, we bring something refreshingly different to the area. Our ethos is built on transparency. We believe the commission charging model is outdated and the days of sky high fees, poor photography and second rate customer service are numbered. That's why we only use professional photography, floor plans come as standard, our fixed pricing is clearly advertised, inclusive of VAT and with no nasty surprises. Chalk Street have been recognised by The British Property Awards, retaining the 'Gold Award' for Best Agent in Hornchurch for eight consecutive years since 2018. Additionally, we have been presented with the EA Masters Best Estate Agent Guide 'Gold Award' for seven years running since 2019, placing us in the top 5% of all Estate Agents in the country.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

628 reviews

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5,0

Alle reviews

(628)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Prevented me to go for a higher asking…

Prevented me to go for a higher asking price and after an offer on the 2nd day, refused other viewings to go ahead. When I wanted to put an offer on another house, the progress manager whom I called Ms Brutal refused the call, saying the whole department was closed 9am on a Friday.

******
The response is a blatant lie. I was told not to go ahead with any other viewings to "Give this chap a chance"! Stop lying. Ms Brutal was said to be on holiday and even his ex colleague could not get to talk to her and of course, I couldn't put an offer on a house on Church End Lane as they smelt the odious smell of MONEY! You can lie, but I am not the only person posting these views.

Never use this company as they are playing god with your major asset. Houses around the area went for £500k. But the rep who came said no and asked me to try £475k. On the 2nd day, some discerning bargain hunter offered £450k and I accepted it. More viewings had initially been arrranged but I was dissuaded from taking more viewings so as to give this bargain hunter a chance.

Remember:
1) Go online to check prices for comparable houses. No estate agents will work for YOU. They see £3500 and will try to close off the deal. If they ask for £475K, you should go for £500K.

2) Keep your wit with you. When they refused further viewings, threaten to pull out from them. Your house is a major asset and house moving is traumatic.

They can post a response, but remember challenge everything, trust no one, especially not estate agents and don't give away your major asset.

26 april 2024
Review zonder uitnodiging
Logo Chalk Street Estates

Antwoord van Chalk Street Estates

In response to your review, ‘Parrott’, it is only right that we respond to your points to clarify the actual timeline and activity, all of which we have documented on our records.

Firstly, we never prevented you to go for a higher offer, nor at any time did we refuse other viewings.

Secondly, at no point have we ever refused a call, nor told a caller that our offices are closed at 9am on a Friday, so we absolutely refute that point. We also condemn your abusive reference to our member of staff. The fact we have been consistently awarded Gold by the British Property Awards for our outstanding customer service demonstrates our total commitment and conduct towards everyone we deal with.

We valued your property accurately at £450,000 given its condition and in line with other comparable properties in the immediate area. Despite this, you wanted us to list at a higher price of £475,000, which we did on your instruction.

From the eight viewings of your property, most of the feedback suggested that the property required too much work, parts were in disrepair, and the asking price of £475,000 proving unrealistic.

One offer was made well below your own asking price, however over a three-day period we managed to negotiate this up to a maximum offer of £450,000 which coincidentally matched our original valuation of your property. At this stage you indicated that you wanted £460,000, however the prospective buyer said they would offer no more.

So almost two weeks after your property being listed on the market, and with no further interest in viewings, you asked us to accept the offer made. We left the property on the market until all we had confirmation the conveyancing process was up and running and during this period, we still did not receive any further viewing interest.

We then progressed the sale efficiently until the point of exchange. At no point in that process did you mention that you felt the price achieved – which you’d personally accepted – was too low, nor did you raise any concerns.

Your claim that no estate agents work for the customer is grossly inaccurate. Certainly, in our case we always put the customer at the heart of everything we do; we value properties accurately and with integrity, and we promote listed properties to generate as much interest as possible. We negotiate on the seller’s behalf to achieve the best price possible and following acceptance of an offer, our team works diligently and efficiently to make the entire process to exchange and completion as smooth as possible. Again, our awards recognising our high levels of service absolutely back this up.

Your advice to others to “challenge everything, trust no one” does not mean you are correct all the time. Further, as we have been notified of issues since completion from the new owner (which we will not disclose in a public forum) it is clear this has absolutely impinged on your feelings towards our service, resulting in your inaccurate review.

Beoordeeld met 5 van de 5 sterren

Customer Focused and Friendly

From start to finish Chalk Street have been great. After a bad experience with another agent I decided to switch to Chalk Street and I am glad I did so.

Thank you to Lois, Faye, Linda and Mandy who’ve had to put up with all my calls and emails 😀

Best wishes for the future guys

28 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good service for the sale of my flat

I was very happy with the service Chalkstreet provided for the sale of my flat. Ben knew the local area and what was the best price to advertise my flat. As I live abroad, Ben also helped me with some extra administration associated with the sale and recommended a local experienced lawyer who provided a sophisticated on-line service.
I took a fixed-fee “up front” package for the sale which worked well and I found to be a big relief to know in advance the Chalkstreet fees.

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service from the moment Ben…

Excellent service from the moment Ben came round to give us a price on our property, everything went really well and would not hesitate to recommend. The whole team were very professional and kept us informed and updated at all stages. Would like to give a special mention to the solicitors that Chalk Street recommended. Taylor Rose MW, specifically Greg Short who acted for us. Whenever I phoned he answered in person and on the rare occasion I left a message, he would get straight back to me, emails and queries answered immediately. The legal side of things can be quite stressful, but he made it very easy for us. We had previously had a terrible experience helping a relative sell from a well known solicitors in Hornchurch and the difference was night and day. Well done everyone and thank you.

21 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am almost at the end of the sale of…

I am almost at the end of the sale of my house through Chalk Street and I have to say they have gone above and beyond my expectations as an agent. You hear all sorts of stories but I can honestly say I could buy everyone of them a present . Particularly Faye and Mandy , the girls have been fantastic, so supportive and friendly and prompt with everything. I cannot recommend Chalk Street enough, given my difficult situation at home they have been absolutely fantastic. Thank you Mandy you’ve kept me sane at a very stressful time. Being at the end of the phone whenever I need you has been a huge support to me

20 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Mandy is an asset to the team. Very efficient and attentive towards the best outcome. The team as a whole are always attentive towards our needs.

19 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Chalk Street

I wouldn't hesitate to use Chalk Steet again. They offered us advice when selling our property and they helped us to find our next.

Everyone I have dealt with have been extremely helpful and down to earth and not constantly pressuring like some do.

A special mention to Jack and Ben!

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Selling with Chalk Street

We had used Chalk Street before to sell my late Fathers property and found them to be thoroughly professional and friendly. Having decided to put our own house on the market we were delighted to find nothing has changed over the last 3 years. From the initial valuation from Ben (both times) to being kept up to date on viewings by Faye, Lois and others on the team we had sold STC in less than two weeks. The sales progression team and Mandy in particular have kept us fully informed throughout the selling process. We highly recommend Chalk Street particularly when their very competitive rates are taken into consideration.

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very responsive and helpful team

Very responsive and helpful team! Replies to emails very quickly and arranged our house viewing without any issues. Continued to be a helpful and approachable team after our offer was accepted.

16 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

My husband and I are in the process of purchasing our first home and Ben at Chalk Street Estates has been wonderful! It has been a breeze to get hold of him when we've had questions and he has gotten back to us in a timely manner while also keeping us up to date with the process. We would recommend them to anyone looking for an estate agent!

11 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service!

Currently selling my property with Chalk Street Estates. They have been nothing but friendly and professional at all opportunities. I have been kept in the loop throughout the situation and it is always easy to talk to someone on the phone or via email. Jack and Mandy have been incredible. They have contacted other agents and solicitors on my behalf when things have gone quiet.

I used Chalk Street because a family member recommended them to me, and I would certainly recommend them to others!

14 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with service provided

My partner and me are in the process of buying a flat through Chalk Street and we are very happy with their service! Faye is really lovely and personal, efficient, helps us with all our questions and keeps us updated. We feel like we're in really good hands and can't wait to move into our new home :)

2 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We cannot praise Chalk Street more…

We cannot praise Chalk Street more highly.
Having had previous very satisfactory dealings with them in assisting our son on his purchase we were more than confident in appointing them for our purchase. Ben in explaining all options clearly re fixed fees, plus Fay and the team always prompt in progressing and responding to us.
A special thanks also to Sales Progressor Mandy as when our purchase became delayed and complicated she took ownership and pursued other dilatory parties to get us to exchange of contracts. Mandy harried solicitors and other Estate Agents to close the deal and save the day. First class Company.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

House Move

From start to finish Chalk Street have been simply incredible. We had the pleasure of dealing mainly with Mandy who put so much effort and time into getting us exchanged ready for completion in an extremely short timeframe at the end of the transaction. We would recommend chalk street to anyone looking for a reliable, trustworthy and fantastic estate agent.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nothing but positive feedback for Chalk…

Nothing but positive feedback for Chalk Street, process was so simple, great feedback and regular contact with Agent Faye. Would absolutely recommend using these estate agents, viewings went smoothly and sale was quick.

29 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service For A Fixed Price


Excellent service from the initial valuation, marketing of the house through to completion. Property put on the market and within days block viewings were arranged and within a week had a number of offers and the property was sold within days. Chalk Street’s fixed price service worked for me. They achieved my object of getting my house sold effectively and efficiently.

26 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I cannot recommend Chalk Street enough

I cannot recommend Chalk Street enough.

From first contact the team (& in particular Ben) were extremely helpful, professional & efficient. So much so, that our house was sold just 2 weeks after I first contacted them.

Then we were passed to Mandy, Chalk St’s sales progresser. Mandy has been unbelievably patient and helpful, especially in some frustrating circumstances! Mandy is super responsive and always in touch with updates. Thanks to her hard work, we were able to exchange just 7 weeks after finding our onward property.

In addition to the great service we received, Chalk St’s fixed fee provided good value for money for us - it’s difficult to see how other agents charge more money for less service!

Thanks again to Mandy, Ben & the team.

26 april 2024
Review zonder uitnodiging

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