Charles White LimitedReviews 

Rebecca was very friendly and went out of her way to help me a great girl

Rachel was very professional and helpful.

I have had quite a few dealings with Charles White over the years and have always found the team to be professional, polite and understanding. Any issues raised by me have always been speedily dealt with. I would pariculary like to praise Paul Sanders who is generally my first port of call. He is friendly, professional and supportive. He goes that extra mile in order to ensure that you are happy. Would happily recommend.

Courteous and professional dealings with credit account manager to assist in resolving legacy account issue.
Pleased with outcome and service.

Paul is a great point of contact for our development’s management company. He is responsive, helpful and friendly. I would have no hesitation in recommending Charles White and particularly Paul. Thank you.

Called to confirm and pay my service charges for a property I own and is managed by CW. Rachael Higginson in the Belfast office was very helpful, emailed me a link immediately and the whole process was very easy. All done within 10 mins.

Contacted Charles white as realised that they had charged us £100 in late fees for not setting up a direct debit within 2 weeks as they have now went from quarterly to yearly(just realised this recently). I’m a working mum and don’t have time to check their app every other day🙄We have been paying factors for years and always made a payment. ALTHOUGH we live in a house and all “issues” that are causing these payments are around the flats and maintenance of them. The houses gain absolutely nothing from paying these fees….but we still paid them regardless. After not noticing things had changed we had a court action letter sent through our door and that’s how we knew something has changed. No phone call or nothing! Contacted Charles white as soon as we could but they had already added on £100 in late fees(within 2weeks) Called them and the woman was absolutely shocking!! Did not care and just wanted off the phone. Only way to resolve is Citizens Advice and local MSP as they are not willing to listen or help, they just want the money for people!!

Paul Sanders addresses my questions and concerns promptly, and he is trying his best to solve the problems in a professional way. Really appreciate the effort and hard work of Paul.

Me Paul Sanders was very helpful in having the leak in my apartment detected and the subsequent necessary repairs attended to.
He then assisted with the ensuing insurance claim.
The experience lasted from August 2023 until May 2024.
Carroll Mulligan

My query was delt with very quickly and efficiently.

Issue was resolved within a week in helpful, friendly manner.

I have been very impressed with Maria Beattie, our Business Development Manager. She is approachable, listens to your issues, takes time to understand, always keeps you informed of progress and is extremely pleasant to deal with. She is a real credit to Charles White.

I give this review 5 stars ONLY relating to Rachael in the accounts department in Edinburgh as she was very helpful in sorting out a recent query on our account.

We have been working, for 1 year now with Robyn Ray, our designated point of contact at Charles White since they took over management of our development - always attentive makes every effort to resolve our queries promptly and efficiently.

Charles White has to be without doubt the worst property factor in Edinburgh. The management team are woefully inept and quite frankly rude.
They have zero interest in working with property owners to manage the development. It's all about the money......
Do not use Charles White! Find another factoring agent!

I would like to take this opportunity to thank Barbara for her support and help in sorting out a matter that was causing my elderly, disabled mother great anxiety. Barbara dealt with the matter personally, kept us updated and resolved the matter quickly. Mum is delighted with the outcome and appreciates all of Barbara’s efforts in resolving the matter quickly, professionally and with great sensitivity.

Since joining Charles White, Barbara McCone has transformed the customer facing side of the business. Barbara is very attentive and has a "Can Do" attitude to getting the task at hand completed in a professional, friendly and cost effective manner. Well done and Thank You. David Craigan (Blue Horizon Developments)

Not recommended

Paul Sanders at Charles White is always very professional, friendly and helpful.

A pleasure to deal with an efficient company.

The transition from one factor to Charles White Ltd was smooth and particularly delighted that all costs for the development are covered for a full year in the monthly charges, so we are paying the same amount each month. Maria Beattie, our appointed development manager, has been terrific to deal with and has been contactable throughout the initial teething troubles, not that there has been that many troubling issues.