Charmoo Reviews 45

Mes lunettes avec verres progressifs avait un petit défaut d'ajustement,j'ai communiqué avec CHARMOO ils m'ont répondue rapidement en me donnant divers façons de réglés mon problème d'ajustement,donc un service incroyable et personnalisé.....
Je vous recommande cette entreprise sans hésitation de ma part...

Did not have a good experience with this company. Unlike other online glasses companies, customer service is not their priority. Stuck with glasses that I cannot use. No exchanges, no corrections, no credit, no returns. Do not recommend. China based. (No phone number for customer support / No address given) EDIT: I never asked for a return/refund. Like all other online glasses companies, when any problem arises, they work with the customer to rectify the problem. You refused to even do this. My only option was to purchase an entirely new set of glasses at a "discounted" rate. Period. I recently worked with 2 other companies (GlassesUSA / Zenni) whose policies were immediate return for correction - regardless of "custom built." That's what glasses companies do - "custom build" products; and what all companies deal with on a daily basis. "The difficulty arose because the prescription provided was unfortunately incorrect." Yes - and your company's only reply was to "buy another pair." They claim they "have been running [their] official website for several years" - early 2025 with Trustpilot reviews beginning in mid-2025. The company doesn't even allow Google or Yelp reviews. Rather than reach out personally and try to rectify this "unfortunate" mix-up with a customer fairly, the company chose to reply here with a policy statement that basically says: "You buy. Bye-bye." I stand by my review.

For some reason when I ordered a pair of glasses from Charmoo, my Credit Card was declined, We now think it was a security issue. After it was declined several times, I got with my Credit Card company, Nothing on their end, So I got with Charmoo's customer service. We tried several things over two days and finally got it done, But they never gave up trying to solve the problem and were always so apologetic and sorry for the problem, At the end, They gave me a nice discount on my purchase for the problem. I can't wait to get my glasses, and I'm sure I will order with Charmoo again. If their glasses are half as good as their customer service they should be great!

Excellent customer support and service. I ordered the wrong strength and they were gladly able to help get me the correct pair of glasses. I love my glasses!

Charmroo! Thank you for everything. After the initial package delivery issues and the frustrating response from the carrier, I am so grateful for how responsive and gracious your team has been throughout this process.

Thank you again, Charmoo!

The customer service at Charmoo has been great! I made some mistakes on my ordering and they are taking care of me with understanding and options to make things right. They are quick to respond, which is what important to me. The glasses though I ordered the strength wrong are very stylish and well made. I am looking forward to receiving my new pair so I can start wearing them. Thank you for great customer service!

This was my first experience with Charmoo, and it will not be my last! My husband also ordered his glasses from Charmoo and when chatting with them, he was so impressed with how nice they were and answered his questions. Their pricing is very fair, in fact, I am going to order my sunglasses from them. They have an amazing amount of selections and there is a virtual section that you can see what the frames look like! Go ahead and give Charmoo a try!

CHARMOO offered to send me the nosepads free And include a new pair of glasses if I am open to writing a review, which I am.

I needed sturdy reliable reading glasses. I’m tired of dollar store plastic glasses that break easily. I ordered from Charmoo. Their ordering process is very easy to navigate. The glasses arrived in the mail and I am very pleased with them. I need new nose pads and their customer service responded with options quickly. I highly recommend Charmoo for their quality and service.

I love the quick response and courteous customer service. Each time I made a request you guys delivered to my satisfaction. That's one of the reasons we purchased n extra pair for my friend.

I purchased an Adjustable Tint Polarized Round Sunglasses | ND9 Stepless 1-9 Gears -the coolest shade I have ever gotten. The customer service is prompt and friendly. Thank you, Charmoo!

My first pair had some difficulty, and I wanted to return; cost to return more than cost of the glasses :-), so they offered a notable discount on the replacement glasses I ordered. These were rimless and within a couple of weeks one the fittings on one lens came loose. They offered to pay for the trip to an optician to fix. Fortunately, the optician did not charge. They stayed by me all the way.

If you are looking for affordably priced modern designer style glasses with options for upgrades like progressive lenses, anti-reflective coatings, blue light filtering and transition lenses that won’t break your budget, Charmoo is the company you want to be doing business with. The extremely user-friendliness of the Charmoo web site blended with their glasses buying process matched with the Charmoo Customer Service Team, provides the quality assurance that comes with getting glasses from true eye care professionals. The company offers a generous return policy and warranty along with prioritized shipping. After your first order, Charmoo will become your preferred source for all your eyewear.

If you want to return a product, you will have to send it to China at your own expense. So be sure to check that the frame will fit before you buy it.

Charmoo customer service worked with me to resolve an issue I had with my glasses. They were more than fair in how the situation was resolved. Their concern that I was satisfied was really made clear in our communication, which was prompt and very friendly in nature. I most certainly
will continue to purchase my glasses from Charmoo.

My experience got even better, not only are this the most stylish glasses I have in my collection. Love the blue lens for the computer, comfortable and light weight . The customer service went above and beyond when I reached out to send me a new pair of glasses to replace my broken one. Thank you! Sincerely, Oscar USA

This company has VERY reasonable rates. I had them make the vintage frames with progressive RX. They came today and the product looks high quality and the progressive RX with add on readers were perfect. Cost was less than 1/2 what lenscrafters wanted. Manufacturing and shipping takes about 3 weeks but if you want a selection not offered by other then Carmoo.com is the place to go. Thanks for a good job.

These glasses worked out better than I expected! They were great for driving and sightseeing on my trip to Italy. They allowed me to see the road and my dashboard/maps. The photochromic lenses made it so I didn't have to swap between glasses and sunglasses all the time.

5 stars for the customer service, it was seriously great. They responded quickly and sorted out my invoices for me.
EDIT: I just read through the other reviews on here about customer service and they are totally accurate. Stellar experience

Its easy for us consumers to deal with, hassle free and customer friendly