Kayak was for many years -- until this month -- my go to travel search engine. But no more...never again. Just experienced the worst travel booking experience ever, in 50 years of domestic/... Toon meer
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Lees wat reviewers zeggen
Enzo made the experience great. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Don't forget, there is a tip option while checking out, these fine... Toon meer
Bedrijf heeft geantwoord
I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She wa... Toon meer
Bedrijf heeft geantwoord
I don't normally write reviews. I got into Chatdeal through a search on Kayak. I got the best possible agent to help me out. Her/His name was Diamond. The person was patient, persistent, empathetic, a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Best flights for your dream destination. Book easily, Fly anywhere!
Contactgegevens
980 6th Ave, 10018, New York, Verenigde Staten
- +1 (888) 839-0189
- investigation@chatdeal.com
- chatdeal.com
3,6
Gemiddeld
2K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful chat with Cheryl
Very helpful chat with Cheryl, personable and very clear. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate.
22 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Siobhan,
Thank you for your feedback! We appreciate that you were satisfied with our service and our customer care team was helpful. We hope that next time you won’t meet any issues in booking with us!
We look forward to seeing you again!
Yours Sincerely,
Chatdeal Team
Really fast and helpful response
Really fast and helpful response. Thanks Kaz for your help.
22 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Bozenna,
Thank you for your amazing feedback.
Our agent Kaz, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
My chat with Angel concerning Exchange flight booking
I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal
22 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Carmelita Sandor,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Angel.
Faithfully Yours,
Chatdeal Team
Angel was super helpful and efficient…
Angel was super helpful and efficient in changing my booking :)
22 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Valued Customer,
We’ll make sure to pass along these kind words to Angel.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Chatdeal Team
Antwoord van Chatdeal
Dear Ferreira Valérie,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Antonio.
Faithfully Yours,
Chatdeal Team
Greg was super helpful!
Greg was amazing and super helful. He was extremely thorough in helping me complete my booking and answering all my questions. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Simjee,
We’ll make sure to pass along these kind words to Greg.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Chatdeal Team
The kindest people
The kindest people. They work so hard for their customers it’s unbelievable. I only book international flights through Chatdeal!
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Jacob Kear,
Thank you for your feedback! We are really happy that you found our website user-friendly and our agents professional and helpful.
Faithfully Yours,
Chatdeal Team
Excellent service Bucky!
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Ale,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Bucky.
Faithfully Yours,
Chatdeal Team
Cheryl and Gia doing a good job on…
Cheryl and Gia doing a good job on helping me about my situation ! thanks alot
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Giang,
Thank you for your amazing feedback.
Our agents are always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
DO NOT EVER USE CHATDEAL!!!
Chatdeal booked a flight for me from KC to Berlin. Lufthansa cancelled my flight from KC to Newark and Frankfurt to Berlin and Chatdeal never informed me. I showed up to my flight in Kansas City, and it did not exist. Lufthansa worked with me to transfer everything so that I could get to Berlin on time to run in the BMW Marathon. This cost me $787 and getting into Berlin 8 hours later than intended.
I have since been in contact with Chatdeal and bounced around in circles, lied to multiple times, hung up on, not responded to, you name it. They claim they will not cover the additional money because I used the ticket and booked it myself. However, I would have never had to do this if Chatdeal had simply informed me that my flights were cancelled. I even provided proof from Lufthansa that they informed Chatdeal of the cancellation, and at that point Chatdeal stopped communication with me. They have absolutely no desire to right their wrong.
DO NOT BOOK THROUGH THEM. IF ANYTHING GOES WRONG, THEY WILL NOT HELP YOU!!!
In response to Chatdeal's response...Lufthansa confirmed that Chatdeal was notified of my flight cancellation 14 days prior (so two weeks before July 28th) and my flight was Sept. 22nd. They never informed me and completely screwed me over. They are blatantly lying in their response after I sent them Lufthansa's email confirming they were informed of the cancellation.
22 september 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Samuel,
We are sorry to learn that you have experienced such difficulties with your reservation. We would like to thank you for your feedback.
As per our records, we have indicated that the airline has exchanged the ticket from their side and tickets are used. In our system, we were not notified by the airline of any flight disruptions regarding your reservation. Sadly, airlines do not provide any compensation to the incidental expenses as a result of flight cancellations.
We sincerely apologize for the inconvenience created. We hope to serve you again under more pleasant circumstances.
Faithfully yours,
Chatdeal Team
RAAVI was so helpful on live chat!!
RAAVI was so helpful! Really went above and beyond to get me urgent tickets at the very best price. Live chat experience was excellent!
21 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Larissa Pommeraud,
Thank you for your amazing feedback.
Our agent Raavi, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
Antonio was pleasant to speak with
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Joanna Banaag,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Antonio.
Faithfully Yours,
Chatdeal Team
Antwoord van Chatdeal
Dear Michelle Tumes,
We’ll make sure to pass along these kind words to Antonio.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Chatdeal Team
Elvis
Elvis has been really helpful regarding my request for wheelchair service. I hope everything is running smoothly with my mom, and the wheelchair service is in place.
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Intan Lilyana,
Thank you so much for the five rating review.
Elvis is very thorough and meticulous. We’re glad you enjoyed his assistance.
We hope to serve you again.
Faithfully Yours,
Chatdeal Team
Responsive Support
Elvis was very responsive and empathetic to my request and helped resolve the issue
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Ravindra,
We’ll make sure to pass along these kind words to Elvis.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Chatdeal Team
good assistance
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Ozy,
Thank you for your feedback!
Your review makes a difference to us and it helps motivate us even more to do our best.
Faithfully Yours,
Chatdeal Team
Elvis was great
Elvis was great. Everything else about this customer service is absolute trash
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Cy Watsky,
Thank you so much for the five rating review.
Elvis is very thorough and meticulous. We’re glad you enjoyed his assistance.
We hope to serve you again.
Faithfully Yours,
Chatdeal Team
Tyson is a great agent!
Tyson was helpful, honest, and kind. He helped me book the same flights I had been trying to buy through Expedia (to no avail) since yesterday. There seems to be a bit of a bait and switch happening with airline flights, apparently at the hands of the airline companies. Good travel agents are good at dealing with this market and finding flights for their customers. Tyson is a great agent. Thanks, Tyson!
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Asher Gorbet,
Amazing feedback!
Thank you for sharing your experience with our services.
We're thrilled to hear that you loved being helped by Tyson.
We completely agree with you and do our best to interact with our customers effectively and positively.
Yours Faithfully,
Chatdeal Team
Adam knows what he is doing
Adam was very fast at getting my information. Went above and beyond and booked my seats for me and sent me pictures allowing me to pick them out
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Cory Schmidt,
We’ll make sure to pass along these kind words to Adam.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Chatdeal Team
great service for chat.
Great service with my requested also reply me very faster , Only problem is When I try to calling to 1-5166043466 name: Sincerely Jaime never answer .
20 oktober 2022
Review zonder uitnodiging
Antwoord van Chatdeal
Dear Joe HU,
Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations.
We look forward to being of service to you again soon.
Faithfully Yours,
Chatdeal Team
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