Thanks for the check-in call as Brad said, I have received call from Rose check-in executive she is amazing at customer service, she tried to do the check-in but some reason it didn’t when through.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
At first with the changing of my ticket as my conference was cancelled, I was some what annoyed / upset of how much more it was going to cost. I understood that it was the system and not Anna’s fau... Toon meer
Bedrijf heeft geantwoord
do not ever book your flights with this scam company. most of these positives reviews are probably bots or that work for the company if something seems too good to be true then it probabl... Toon meer
Bedrijf heeft geantwoord
Dean whom I spoke too was amazing and understanding of my circumstances. He offered me several choices which i was greatful for also as i explained my freind had suddenly passed so he was empathet... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
541 reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I made a mistake
I made a mistake on line and Samar was there to help me out with the problem great customer service
11 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Martin,
Thank you for sharing your feedback.
We are pleased to hear that Samar was able to assist you promptly and resolve the issue efficiently. Providing reliable support and ensuring a smooth customer experience is always our priority.
Your kind words will be shared with Samar and the team as recognition of their efforts.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
A Truly Supportive and Knowledgeable Travel Advisor
Christopher was easy to talk to through the whole process, he gave great alternative suggestions to destinations so I could work within my budget. I highly recommend Christopher as your travel advisor.
11 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Donna,
Thank you for sharing your valuable feedback.
We are delighted to hear that Christopher provided you with a smooth and supportive experience throughout the process, and that his alternative suggestions helped you find options within your budget.
Your recommendation is greatly appreciated and will be shared with Christopher and the team as recognition of their excellent service.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Service Department
Good service
Mr. Anuj is really good guy , he helped me lot with my ticket. He gave me sufficient time and was really cooperative.
9 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Manish,
Thank you for your kind feedback.
We are pleased to hear about your positive experience with Mr. Anuj. It is encouraging to know that he was cooperative, patient, and provided you with the necessary time and assistance throughout your booking process.
Your appreciation will be shared with him as recognition of his efforts and dedication to delivering quality service.
We look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Service was excellent with all areas of…
Service was excellent with all areas of the service , including all questions and queries I had , Spencer has excellent service and speaks very well and is easy to understand . Thankyou Spencer
8 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Bruce,
Thank you for your valuable feedback.
We are delighted to hear that you had an excellent experience with our service and that all your questions and queries were handled to your satisfaction. It is especially pleasing to know that Spencer provided clear communication and was easy to understand throughout the process.
Your kind words will be shared with Spencer as recognition of his dedication and professionalism.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Dear Chris
Dear Chris
Thank you so much for your service and wonderful words. I have big respect for your work. And thank you for today, May or god bless you.
9 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Eric,
Thank you for your kind and thoughtful message.
We truly appreciate your words of appreciation and are pleased to know that you had a positive experience with Chris. Your recognition of his service and dedication means a great deal to us.
Your message will be shared with Chris as encouragement to continue delivering a high standard of service.
We sincerely value your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
I had a wonderful experience working with Dean
I had a wonderful experience working with Dean. He handled everything professionally and efficiently, making the entire process smooth and stress-free. From the very beginning, he was attentive and focused on helping me with my request. He assisted me in purchasing tickets and clearly explained each step, which made me feel confident and comfortable.
There was a complication regarding the price, which initially caused some concern. However, Dean quickly took control of the situation and worked through the issue until it was fully resolved. His problem-solving skills and determination were truly impressive.
What stood out the most was his excellent communication. He made calls when needed and always answered mine without delay, never keeping me waiting. His responsiveness and willingness to help made a big difference.
I truly appreciate his dedication and professionalism. It is rare to find someone so responsible and committed to providing great service. I would highly recommend Dean to anyone looking for reliable assistance.
I would be happy to work with him again in the future. The company is fortunate to have such a hardworking and dependable employee
8 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for taking the time to share your detailed feedback.
We are delighted to hear about your positive experience with Dean. It is encouraging to know that he was able to assist you in a professional and efficient manner, ensuring a smooth and stress-free process throughout your booking. Your acknowledgement of his clear communication, attentiveness, and ability to guide you confidently through each step is truly appreciated.
We also value your recognition of how he managed the pricing concern. Your comments regarding his problem-solving skills, responsiveness, and commitment to resolving the matter reflect the high standards of service we strive to maintain.
Your kind words will certainly be shared with Dean and the wider team as encouragement to continue delivering a high level of customer service.
We sincerely appreciate your recommendation and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Bunch of scammers
Bunch of scammers who advertise cheap tickets and raise the prices after saying the flight's booked out. Do not get scammed by this mob.
4 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
Good customer service and customer…
Good customer service and customer support.
18 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Ramesh,
Thank you for your kind feedback.
We are pleased to know that you had a positive experience with our customer service and support team. Your acknowledgement is greatly appreciated and serves as motivation for us to continue delivering a high standard of service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
DO NOT BOOK WITH THIS COMPANY
DO NOT BOOK WITH THIS COMPANY. They are running a textbook "bait and switch" scam. Their entire playbook relies on luring you in with a cheap fare, taking your payment, and then holding your ticket hostage to extort more money from you.
When I booked my flight, nowhere did it state that the ticket was a "promotional fare" that didn't include luggage. After they took my money, my e-ticket was delayed for over 24 hours. When they finally called me, they completely dismissed me, telling me to "read the policy on the website," and tried to pressure me into buying a much more expensive ticket just to get luggage.
When I refused the upsell and said I didn't need luggage, the extortion escalated as they claimed my ticket "could not be confirmed" or was "waitlisted" because it was a promotional fare. They deliberately kept my ticket "in the queue" to keep me guessing, preying on the stress of travel to try and milk me for more money.
This behavior is a massive red flag for incredibly poor service and borderline scam-like practices. Do yourself a favor and book elsewhere. I have already raised a transaction dispute with my bank for fraud.
Ultimately, because I refused to give in to their upselling tactics, they refunded my money. If you find yourself in this situation and want a full refund, simply refuse all of their upsells. They will eventually give up, call you back, and process the refund.
When processing my refund, they claimed my transaction "failed the 3D Secure Gateway" and wasn't accepted, which is a lie because the money was clearly debited from my account. Interestingly, the representative who called me never mentioned anything about a payment issue; they only told me they couldn't secure the ticket because of the "promotional fare." They are clearly just making up excuses to cover their tracks
3 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Perumal,
Thank you for sharing your feedback.
We take allegations of this nature very seriously and would like to address your concerns with complete transparency.
At the outset, we categorically deny engaging in any “bait and switch” practices or misleading conduct. All fares displayed on our platform are sourced from third-party suppliers and airline systems, and certain promotional or discounted fares are subject to limited availability, specific fare rules, and confirmation from the airline at the time of ticket issuance.
As per our booking process, reservations are not considered confirmed until tickets are issued. In some cases, particularly with highly discounted or promotional fares, there may be a delay or inability to confirm the seat due to inventory changes beyond our control. This may also result in alternative options or revised fares being offered, which are always subject to customer approval.
With regard to baggage inclusion, fare conditions—including baggage allowance—are governed by the airline and are typically outlined during the booking process and in the fare rules. We regret if this was not clearly understood and acknowledge that clearer communication could have improved your experience.
Concerning the payment, while the transaction may appear debited initially, it can still fail or remain unconfirmed at the payment gateway level due to authentication or authorization checks such as 3D Secure. In such cases, funds are either not captured or are automatically reversed. We apologies for any confusion caused by this explanation.
We also note that, as you confirmed, a full refund was processed. This reflects our intent to resolve the matter appropriately when a booking cannot be fulfilled.
We sincerely regret the dissatisfaction caused and appreciate your feedback, which will be used to improve our service and communication standards.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear David,
Thank you for your kind words!
We’re delighted to hear that Anna made such a great impression. Your feedback will surely be shared with her—it will mean a lot.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Bhawani,
Thank you for your kind feedback.
We are pleased to learn that you had a positive experience with our service and found our staff to be courteous and helpful. Your comments are greatly appreciated and will be shared with the team.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Anuj was very helpful throughout…
Anuj was very helpful throughout booking my flights,
5 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Sital,
Thank you for your valuable feedback.
We are pleased to hear that Anuj was helpful throughout your booking process. Your kind words will be shared with him and the team as recognition of his efforts.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I do not recommend at all.
I do not recommend at all.
Waste of time rather pay extra than booking with Cheapflyshop..
4 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Jasvinder,
Thank you for sharing your feedback. We sincerely regret to learn that your experience did not meet your expectations.
We understand the importance of a smooth and timely booking process and apologies for any inconvenience or frustration caused. As per our records, the booking was placed online on 04 April for travel on 05 April under a highly discounted and restricted fare. Due to the last-minute nature of the request and limited availability, the system was unable to confirm the reservation.
Please be advised that the full amount has already been reversed to the original mode of payment.
At Cheapflyshop, we strive to offer competitive pricing and maintain transparency in line with airline policies and real-time availability. However, we acknowledge that such situations may not always meet customer expectations, and we regret any dissatisfaction caused.
Should you require any further assistance or wish to make a new booking, please feel free to contact us.
Best Regards,
Customer Support Department
Fardeen Ahmed looked for all available…
Fardeen Ahmed looked for all available options and gave me his best recommendation. He is an excellent professional and service provider.
4 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Zahid,
Thank you for your kind feedback.
We are delighted to hear about your positive experience with Fardeen Ahmed. It is encouraging to know that he explored all available options and provided you with the best possible recommendation.
Your appreciation reflects the level of professionalism and commitment we strive to deliver to all our customers. We will be sure to share your feedback with him.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Was really helpful and very good…
Was really helpful and very good guidence
3 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Armando,
Thank you for your valuable feedback.
We are pleased to hear that you found the assistance helpful and the guidance provided to be of a high standard. Your feedback is greatly appreciated and encourages us to continue delivering quality service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Sajana,
Thank you for your kind feedback.
We are pleased to hear that Paul provided you with friendly and efficient service. Your appreciation is truly valued and will be shared with him.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
AVOID THIS COMPANY LIKE THE PLAGUE.
AVOID THIS COMPANY LIKE THE PLAGUE.
100% bait-and-switch company will take your money, then call you and tell you the seats are unavailable. Still, they can upgrade you for REDICULOUSLY higher amounts, and if you pay that, it's a rinse-and-repeat cycle. It took me a total of 4 hours calling them over 3 days, demanding to speak to managers, only to be told they won't release my refund for 6 days. I finally spoke to "dean," clearly an anglicized name, who assisted slightly. Finally, tickets were received and confirmed with retrospective airlines, but my group had to be split up on 2 separate red-eye flights.
EDIT TO ADD: cheapflyshop reqested I delete this review and when i refused they changed details on my booking such as my gender and my email address so I didn't recieve gatechange information and nearly missed my flight. i have reqested 30% refund and will update as this progresses through the right channels.
2 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
We are sorry to hear about your experience and understand your concern regarding the refund.
Unfortunately, we are currently unable to locate your booking in our system based on the information provided in the review. Kindly share your booking reference number or the email address used during the reservation so that we can investigate this matter further for you.
Best Regards,
Customer Service Department
…Wonderful customer service
paul blake was very nice very helpful and he made sure I got my boarding pass for my flight tomorrow much appreciated wonderful customer service thank you so very much for the follow up to ensure I am ready for my flight.
2 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Lisa,
Thank you for your wonderful feedback.
We are delighted to hear about your positive experience with Paul Blake. It is great to know that he was helpful, ensured you received your boarding pass promptly, and followed up to make sure you were fully prepared for your upcoming flight.
Your kind words are truly appreciated and will be shared with him as recognition of his excellent service.
We wish you a pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dean was very helpful and changed our…
Dean was very helpful and changed our flights. He was also very friendly and courteous.
2 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Noelene,
Thank you for your kind feedback.
We are pleased to hear that Dean was able to assist you with your flight changes and that his friendly and courteous approach made your experience a positive one.
Your feedback is greatly appreciated and will be shared with him.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Attempted a change in flights given the…
Attempted a change in flights given the recent Gulf
War to Sri Lanka. Our initial booking was done before the Gulf War . Following this event we decided to wait at least until next year until hopefully the situation stabilized. Also that we are both eighty years old and did not want to deal with disruptions and change of flight plans However the change of dates meant we were going to be charged the equivalent initial cost initially paid. We We were not in a position to pay an additional charge equivalent to the cost of the original fares (we are both pensioners of eighty years old ) and are not that financial to pay the extra cost. (which appears excessive). And given that the circumstances for wanting the change are beyond our control given the Gulf War.
We understand that currently Paul Burke and the Customer Support Service are attempting to assist us given our particular ciurcumstances. My wife and I are therefore hopefully awaiting a more positive outcome.
Following the eforts of Paul Blake a more amenable outcome was indeed reached. Although the tickets were non-refundable a partial reimbursement was provided by Paul along with a coupe of future travel vouchers. As such it was the best outcome under the circumstances. Again thanking Paul Blake and his team.
1 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Mr. Rath,
Thank you for your email. We sincerely understand your concerns regarding the change in travel plans, especially considering the recent developments and your personal circumstances.
Please be advised that any changes to existing bookings are governed by the airline’s fare rules and conditions. In cases where travel dates are amended, the airline may apply applicable change fees along with any fare difference between the originally booked fare and the current available fare, which can sometimes result in a significant additional cost.
We appreciate that the situation leading to your request is beyond your control. In light of this, we are actively reviewing your case with the airline to explore whether any flexibility, waiver, or alternative option may be available to minimize the additional charges. Kindly note that any exception remains subject to the airline’s approval and policy.
We will continue to coordinate on your behalf and update you with the best possible options as soon as we receive a response.
We appreciate your patience and understanding.
Best Regards,
Customer Support Department
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.