At first with the changing of my ticket as my conference was cancelled, I was some what annoyed / upset of how much more it was going to cost. I understood that it was the system and not Anna’s fau... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This people are big time scammer never trust them . They will show cheap fare with baggage but when u purchase ticket they will say there was no baggage allowance and demand for more money to do upgra... Toon meer
Bedrijf heeft geantwoord
Dean whom I spoke too was amazing and understanding of my circumstances. He offered me several choices which i was greatful for also as i explained my freind had suddenly passed so he was empathet... Toon meer
Bedrijf heeft geantwoord
Anna was amazing at every step. She went above and beyond, unfortunately the flights we requested were unavailable but Anna organised a full refund within hours. Thank you Anna!
Bedrijf heeft geantwoord
4,0
Goed
531 reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
At first with the changing of my ticket…
At first with the changing of my ticket as my conference was cancelled, I was some what annoyed / upset of how much more it was going to cost.
I understood that it was the system and not Anna’s fault by all means and I said that to Anna on several occasions.
However after voicing my frustration & opinions, Anna turned a negative situation into a positive one and I’m very happy & grateful with the change of dates / cost & also the airline .
15 mei 2026
Review zonder uitnodiging
Anna was very helpful and lovely
18 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Dianne,
Thank you for taking the time to share your feedback.
We are pleased to hear that Spencer was extremely helpful during your experience with us. Your kind words and appreciation will certainly be shared with him.
We truly value your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
booked a flight from their website
booked a flight from their website
i paid the amount that was showing me for tickets
BUT BEFORE I PAY FOR TICKETS THERE WAS NO TERM AND CONDITIONS FOR PRICE CHANGE OR FLIGHT CHANGE BUT AS SOON AS I PAID THE AMOUNT THEY SEND THAT EMAIL THAT THE PRICE CAN BE REFLECTED
THEY SHOULD MENTION THAT BEFORE SOMEONE PAYS THE AMOUNT
AND had to call them 2 times for my e ticket but first time they said will confirm it soon second time they said seats are not available in the flight that you booked and than they asked for 755$ to confirm the same flight after taking money from me their manager called me and said that they can’t confirm the seats in that flight and offered me other flight with longer wait but when i checked the seats on the flight that i booked before there was so many seats were available
PLEASE DO NOT WASTE YOUR MONEY AND TIME BY BOOKING FLIGHT THROUGH THEM
they take your money first and call you and make you pay more by offering another flight which is cheaper and from that they make more benefits but they don’t care about their customers all they care for money and their benefits
will not recommend to book flights through them
Spoke to Rose after 2 days and she helped me getting the voucher for the validity of one year to get discount with my next flight as she listen all the case and understood everything and tried her best to short it out
13 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Sahil,
Thank you for sharing your feedback with us.
We sincerely regret the inconvenience and frustration caused regarding your booking experience and communication with our support team. We understand your concerns relating to fare changes, seat availability, and the delay in ticket confirmation.
Please be advised that airline fares and seat availability are subject to live inventory changes until the ticket is issued and confirmed by the airline. In some cases, the fare may change during the booking verification process if the selected inventory is no longer available. However, we understand your disappointment and acknowledge your concern regarding the clarity of this information during the booking process.
We also apologies for the repeated calls and the experience you had while trying to obtain confirmation for your booking. Your feedback regarding communication and service standards has been taken seriously and will be reviewed internally with the concerned department.
Further, one of the available Supervisor is working on your reservation and you will be assisted with the best possible resolution, soon.
For any further assistance or clarification, feel free to contact us.
Best Regards,
Customer Support Department
Anna was amazing at every step
Anna was amazing at every step. She went above and beyond, unfortunately the flights we requested were unavailable but Anna organised a full refund within hours. Thank you Anna!
14 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Jo,
Thank you very much for your wonderful feedback.
We are delighted to hear about your positive experience with Anna and truly appreciate your kind words regarding her support and dedication throughout the process. Although the requested flights were unavailable, we are pleased that Anna was able to assist you promptly and arrange the refund efficiently.
Your appreciation will certainly be shared with Anna, and we are confident she will be encouraged by your recognition of her efforts.
Thank you once again for your patience and understanding. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Great help from Spencer today
14 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Chantal,
Thank you for taking the time to share your feedback.
We are pleased to hear that Spencer was able to assist you effectively today. Your kind words are greatly appreciated and will certainly be shared with him.
We truly value your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Spencer made everything very easy
Spencer made everything very easy. Great experience, very easy. Great help, easy booking process. Great customer service.
13 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Eden,
Thank you very much for sharing your feedback with us.
We are delighted to hear that Spencer was able to make the booking process smooth and easy for you. It is always our goal to provide efficient assistance and excellent customer service, and your kind words are truly appreciated.
We will be sure to pass your compliments on to Spencer for his outstanding support.
Thank you once again for choosing our services. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Spencer is doing great job
Spencer is doing great job, helping out our bookings best possible way. I’d cordially recommending cheapfly and Spencer’s booking services to everyone!
11 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your valuable feedback and kind recommendation.
We are delighted to hear that Spencer was able to assist you with your booking in the best possible way. Your appreciation and support truly mean a lot to us.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Worst experience
Absolutely terrible experience with CheapFlyShop Australia. The advertised fares looked cheap, but after payment there were sudden extra charges, confusing ‘promotional fare’ excuses, and long delays in ticket confirmation. Customer support felt pushy and unhelpful whenever issues came up.
The whole process was stressful, misleading, and felt like a bait-and-switch operation rather than a professional travel agency. I would strongly recommend booking directly with airlines or with a more reputable platform instead of risking your money and travel plans here.
At last, Poor Customer service, Poor Communication. One the Worst experience for me.
9 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Sanjay,
We sincerely regret to hear about your experience and appreciate you taking the time to share your feedback.
Please be assured that all fares displayed are subject to availability and airline fare rules at the time of booking confirmation. Any additional amount, where applicable, is always advised prior to ticket issuance, and bookings are processed only after receiving customer approval.
We understand that the delay and communication during the process may have caused frustration, and we truly apologize for the inconvenience caused. Your feedback has been noted and will be shared with the concerned team internally to improve our service standards and customer experience.
We value every customer and appreciate the opportunity to assist with your travel arrangements.
Best Regards,
Customer Support Department
Very helpful person
Very helpful person, made a stressful situation easier. Dean went out of his way to find the flights
9 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Vikki,
Thank you for your wonderful feedback.
We are delighted to hear that Dean was able to assist you during a stressful situation and provide the support you needed. We truly appreciate your recognition of his efforts in going the extra mile to find suitable flight options for you.
Your kind words will be shared with Dean and the wider team.
We sincerely thank you for choosing our services and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
This people are big time scammer never…
This people are big time scammer never trust them . They will show cheap fare with baggage but when u purchase ticket they will say there was no baggage allowance and demand for more money to do upgrade . Will say ticket will be send with 24 to 48hours then they say 10 to 20 business day. this people are lairs never recommend anyone to buy tickets from them.
7 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
We got there in the end.
Booked the flights 10 months in advance of departing for Australia and Cheapfly offered the best price,10/10.
Customer services called us a couple of days prior to departure and checked us in online 10/10.
Due to the issues that arose in Iran whilst we were on holiday, there was major flight disruption, but we had no contact from customer services informing us that they would be monitoring the situation and would keep us updated.1/10.
We could only access Qatar flight information 5 days before departure and found that one of our connecting flights had been cancelled so we had to contact Cheapfly to inform them of this and ask them to reschedule the flights, which Qatar was doing free for affected travellers. My concern with this was that Cheapfly had not picked up on the flight cancelled prior to me informing them. 1/10
The first call to them in regards to the flight cancellation was dealt with over the phone and the representative told us that the issue would be passed to customer support ASAP but could not give timescales of when we would hear back. 5,and we were left unknowing of who would contact us and when, in a case where time on action was paramount.
Also i had bounce back on emails as the company web address had changed from .uk to .com but no email had been prior received informing us of this 1/10.
The matter was picked up by Kevin from customer support who contacted me and assured me the matter was being dealt with 10/10.
We heard nothing for 24 hours so I called them to gain updates which was annoying as in my opinion they should have been giving us regular email updates as this would have allayed our trepidations at this time 1/10,
The end result was that Cheapfly did amend our flights and sent us our new flight details. 10/10,
30 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Carl,
Thank you for taking the time to share your detailed feedback regarding your recent experience with us.
We are pleased to know that you were satisfied with the pricing offered at the time of booking and with the assistance provided by our team prior to your departure, including the online check-in support.
At the same time, we sincerely apologise for the communication gaps experienced during the flight disruptions caused by the situation in Iran. We understand how stressful and uncertain such circumstances can be, especially when timely updates are expected. We regret that you had to contact us regarding the cancelled connecting flight rather than being proactively informed.
We also acknowledge your concerns regarding the delay in follow-up communication, the lack of regular updates during the rebooking process, and the inconvenience caused by the email address transition. Your comments have been noted carefully and shared with the relevant departments for internal review and service improvement.
We appreciate your recognition of Kevin’s assistance and are pleased that the flight changes were ultimately completed successfully.
Thank you once again for your valuable feedback and for giving us the opportunity to improve our services.
Best Regards,
Customer Support Department
Dean was very prompt and helpful with…
Dean was very prompt and helpful with getting all the details and information I needed for flights and helping me sort out a booking
8 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that Dean was prompt, helpful, and able to provide you with all the information required for your flights while assisting you with your booking arrangements.
Your kind comments are greatly appreciated and will be shared with Dean and the team.
Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Thank you Kevin for helping me through…
Thank you Kevin for helping me through my booking to receive my e- ticket.
6 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Jyothi,
Thank you for your valuable feedback. We are delighted to hear that Kevin was able to assist you throughout your booking process and ensure that you received your e-ticket successfully.
Your appreciation will certainly be shared with Kevin, and we truly value your support.
Wishing you a pleasant journey ahead.
Best Regards,
Customer Support Department
My dealings with Chris was very easy…
My dealings with Chris was very easy and professional I would certainly recommend him.
6 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Joe,
Thank you for your wonderful feedback. We are pleased to hear that your experience with Chris was easy and professional.
Your recommendation is truly appreciated and will be shared with Chris as recognition for his excellent service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I would like to thank Mr Steve Mille…
I would like to thank Mr Steve Mille for a very good assistance he extended to me, Gemma Fe Mayol and for my partner Fili Manu for our flight and everything. Job well done and have a great day!
6 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Gemma,
Thank you for your kind feedback. We are delighted to hear that Mr. Steve Mille provided you and your partner, Fili Manu, with excellent assistance regarding your flight arrangements.
Your appreciation and kind words will certainly be shared with Steve as recognition for his dedicated service.
We truly value your support and wish you both a pleasant journey ahead. Have a great day as well!
Best Regards,
Customer Support Department
Well communicate
6 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Iftekher,
Thank you for your feedback. We are pleased to hear that you found the communication clear and effective.
Your valuable feedback is greatly appreciated, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Kevin is very helpful and very…
Kevin is very helpful and very professional I recommend 05.05.2026
5 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Barbara,
Thank you for your valuable feedback. We are delighted to hear that Kevin was very helpful and professional throughout your experience.
Your recommendation is truly appreciated and will be shared with Kevin as recognition for his excellent service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Kevin is very helpful and very…
Kevin is very helpful and very professional I recommend
5 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Miroslaw,
Thank you for your kind feedback. We are pleased to hear that Kevin was helpful and professional throughout your experience.
Your recommendation is greatly appreciated and will certainly be shared with Kevin.
We look forward to serving you again in the future.
Best Regards,
Customer Support Department
dean was a fantastic customer service
dean Was Very helpful went above and beyond to help change a flight for me and my experience with dean was fantastic
5 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Julieanne,
Thank you for your kind feedback.
We are delighted to hear that Dean was able to assist you effectively and ensure a smooth flight change process. Your appreciation of his efforts and dedication is truly valued.
We will be sure to share your comments with Dean and the team.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.