At first with the changing of my ticket as my conference was cancelled, I was some what annoyed / upset of how much more it was going to cost. I understood that it was the system and not Anna’s fau... Toon meer
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Lees wat reviewers zeggen
This people are big time scammer never trust them . They will show cheap fare with baggage but when u purchase ticket they will say there was no baggage allowance and demand for more money to do upgra... Toon meer
Bedrijf heeft geantwoord
Dean whom I spoke too was amazing and understanding of my circumstances. He offered me several choices which i was greatful for also as i explained my freind had suddenly passed so he was empathet... Toon meer
Bedrijf heeft geantwoord
My flight was disrupted but My rebooking went smooth. Thanks to Justin he was in the support team, he's very cooperative and responsive. So happy that my flight was rebooked 👍👍👍 5star for me 👍👍... Toon meer
4,0
Goed
534 reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Kevin is very helpful and very…
Kevin is very helpful and very professional I recommend
5 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Miroslaw,
Thank you for your kind feedback. We are pleased to hear that Kevin was helpful and professional throughout your experience.
Your recommendation is greatly appreciated and will certainly be shared with Kevin.
We look forward to serving you again in the future.
Best Regards,
Customer Support Department
dean was a fantastic customer service
dean Was Very helpful went above and beyond to help change a flight for me and my experience with dean was fantastic
5 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Julieanne,
Thank you for your kind feedback.
We are delighted to hear that Dean was able to assist you effectively and ensure a smooth flight change process. Your appreciation of his efforts and dedication is truly valued.
We will be sure to share your comments with Dean and the team.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
Dean has helped and fixed my problem.
Dean has helped and fixed my problem.
He was very professional in his approach and service.
Very good communicator.
A good employee.
Give him a raise.
Very impressed
4 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your valuable feedback.
We are pleased to hear that Dean was able to resolve your concern efficiently and that his professionalism and communication met your expectations. Your recognition of his efforts is greatly appreciated.
We will ensure your comments are shared with Dean and the relevant team.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
Customer Support Department
Kevin was very great helped get through…
Kevin was very great helped get through everything very quickly and spoke very clearly
4 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Christian,
Thank you for your feedback.
We are pleased to hear that Kevin assisted you efficiently and communicated clearly throughout the process. Your comments are appreciated and will be shared with him and the team.
Should you require any further assistance, please feel free to contact us.
Best Regards,
Customer Support Department
My experience was good with Steve
My experience was good with Steve, and i would like to appreciate him to support me thank you Steve.
4 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Toheed,
Thank you for your valuable feedback.
We are pleased to hear that you had a positive experience with Steve and that he was able to assist you effectively. Your appreciation has been shared with him and the team.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The telephone operator Kevin was…
The telephone operator Kevin was professional and caring.
3 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Karen,
Thank you for your feedback.
We are pleased to hear that Kevin provided you with professional and caring assistance. Your comments have been shared with him and the team.
We appreciate your time in sharing this with us.
Best Regards,
Customer Support Department
It was nice to get assistance by…
It was nice to get assistance by Steive. He was kind and professional during the help
3 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Vinodanand,
Thank you for your feedback.
We are glad to hear that Steve provided you with kind and professional assistance. Your comments have been shared with him and the team.
We appreciate your time in sharing your experience with us.
Best Regards,
Customer Support Department
Marcc was very professional courteous…
Marcc was very professional courteous and helpful. Answered all of my questions would recommend using this service
3 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Michael,
Thank you for your feedback.
We are pleased to hear that Marcc provided you with professional, courteous, and helpful assistance, and that all your queries were addressed. Your recommendation is truly appreciated and has been shared with him and the team.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dean whom I spoke too was amazing and…
Dean whom I spoke too was amazing and understanding of my circumstances. He offered me several choices which i was greatful for also as i explained my freind had suddenly passed so he was empathetic to my situation. I will definitely be using tjis service again and suggesting it also to friends and family.
Thank you Dean.
Steve who also helped with my boarding pass who called me literally after Deans call was extremely helpful as well.
Thank you steve.
2 mei 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your loss, and we appreciate you acknowledging the support provided during such a difficult time. We are pleased to know that Dean assisted you with understanding and offered suitable options, and that Steve promptly followed up to help with your boarding pass.
Your kind words have been shared with both team members.
We appreciate your recommendation and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Very good customer service
3 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer ,
Thank you for your feedback.
We are pleased to know that you were satisfied with our customer service. Your support is greatly appreciated and encourages us to maintain our service standards.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Flight booking changes
Chris was able to sort out our flights with a high degree of professionalism
27 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your valuable feedback.
We are delighted to hear that Chris was able to assist you with your flights in a highly professional manner. Your appreciation will be shared with him and the team as encouragement to continue delivering excellent service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Good flight
Dean was very helpful and polite tried his best to fix the issue I had excellent service
30 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Todd,
Thank you for your kind feedback.
We are pleased to hear that Dean was helpful, polite, and made every effort to resolve your concern. Your acknowledgment of his excellent service is truly appreciated and will be shared with him and the team.
We value your support and look forward to assisting you again.
Best Regards,
Customer Support Department
Anna give me very good service.
Anna give me very good / kind service.
30 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Yu Su,
Thank you for your feedback.
We are pleased to hear that Anna provided you with kind and helpful service. Your comments have been shared with her, and we appreciate you taking the time to recognize her efforts. We look forward to assisting you again.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Truong,
Thank you for your feedback.
We are pleased to know your experience met your expectations. Your comments are valuable to us, and we will continue working to further enhance our services. We look forward to assisting you again.
Best Regards,
Customer Support Department
Efficiency, professionalism and courteous manner Paul exhibited in re organizing my flight which had been cancelled by the airline
Paul was so incredibly helpful and courteous, efficient and professional. Our flight had been cancelled by the airline and he quickly and efficiently advocated on our behalf to reorganize another flight. So thankful to Paul
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Allison,
Thank you for taking the time to share your valuable feedback.
We are delighted to hear about your positive experience with Paul. It is encouraging to know that he was helpful, courteous, efficient, and professional while assisting you after your flight was cancelled.
We are especially pleased that he was able to promptly support you and arrange an alternative flight on your behalf. Your appreciation means a great deal, and we will ensure your kind comments are shared with Paul and the wider team.
Thank you once again for your recognition and support.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Donini,
Thank you for taking the time to share your feedback.
We are pleased to know that you had a good experience with our service. Your comments are appreciated and encourage us to continue providing a high standard of support.
We value your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
The absolute worst website on the…
The absolute worst website on the planet, booked flights as per normal website. Didn't receive any ticket however email came saying tickets will be issued within 48hrs. Get a phone call the next day saying the tickets could not be issued as they were sold out and that I could go on a wait list. I asked how long the wait list is and was advised upto 60 days.. WTF...
I then looked at other site and found the same flights I booked on this site not only available but cheaper. Unfortunately as I committed to this useless website and proceeded to find other options within their site. I changed my itinerary and they offered me a new itinerary which they promised could be confirmed and ticketed and I stupidly agreed to them yet again.. to date still no tickets and down almost $12,000
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Dear Customer,
Thank you for bringing your concerns to our attention.
We sincerely regret to learn of the frustration and disappointment caused by your recent booking experience. We fully understand how concerning this situation must have been, particularly given the significant amount involved and the delays in receiving confirmed tickets.
Please accept our sincere apologies for the inconvenience caused.
We appreciate that when a booking is made through our website, customers reasonably expect that the selected flights will be available for immediate confirmation. However, in certain cases, some fares displayed online remain subject to final validation and ticket issuance by the airline or consolidator after the booking request has been submitted. While a reservation may initially be created, final ticket issuance can still depend on live seat availability, fare confirmation, and supplier approval at the time of processing.
We understand your concern regarding receiving an email advising that tickets would be issued within 48 hours, followed by subsequent communication advising that the original flights were no longer available. We appreciate how disappointing and confusing this would have been, particularly after making your travel plans based on the initial booking.
Furthermore, we acknowledge your dissatisfaction after identifying alternative options elsewhere and then proceeding with a revised itinerary through us, only to experience continued delays in ticket issuance. We recognise that this would understandably affect your confidence in the booking process.
Further to our review, our records confirm that one of our travel experts updated you that the flights were unfortunately not being confirmed by the airline due to an inventory issue. As the booking could not be finalised, the full amount paid has been refunded to the original method of payment used at the time of purchase.
A refund confirmation email has already been sent to you with the relevant details. Kindly note that the time taken for the funds to reflect in your account may depend on your bank or card provider’s standard processing times.
We regret the inconvenience caused and appreciate your patience and understanding throughout this matter.
Should you require any further assistance or clarification, please feel free to revert to us.
Best Regards,
Customer Support Department
I really appreciate the effort…
I really appreciate the effort Christopher made for me. I look forward to hearing from this person again.
Thank you
John Skinner
25 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear John Skinner,
Thank you for your kind feedback.
We are pleased to hear that Christopher provided you with excellent support and made a positive impression. Your appreciation will be shared with him and recognised accordingly.
We sincerely value your comments and thank you for taking the time to share your experience.
Best Regards,
Customer Support Department
Dean and samar were great
25 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Benjamin,
Thank you for your feedback. We are pleased to hear that Dean and Samar provided you with great service. Your kind words will be shared with them and the team.
Best Regards,
Customer Service Department
Anna and all customer service is nice…
Anna and all customer service is nice and polite, I very appreciate yhat, Thanks very much.
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that Anna and our customer service team provided you with polite and helpful assistance. Your appreciation means a great deal to us, and we will be sure to share your comments with Anna and the team.
Thank you for your support, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
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