Thanks for the check-in call as Brad said, I have received call from Rose check-in executive she is amazing at customer service, she tried to do the check-in but some reason it didn’t when through.... Toon meer
Bedrijf heeft geantwoord
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At first with the changing of my ticket as my conference was cancelled, I was some what annoyed / upset of how much more it was going to cost. I understood that it was the system and not Anna’s fau... Toon meer
Bedrijf heeft geantwoord
do not ever book your flights with this scam company. most of these positives reviews are probably bots or that work for the company if something seems too good to be true then it probabl... Toon meer
Bedrijf heeft geantwoord
Dean whom I spoke too was amazing and understanding of my circumstances. He offered me several choices which i was greatful for also as i explained my freind had suddenly passed so he was empathet... Toon meer
Bedrijf heeft geantwoord
4,0
Goed
540 reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Efficiency, professionalism and courteous manner Paul exhibited in re organizing my flight which had been cancelled by the airline
Paul was so incredibly helpful and courteous, efficient and professional. Our flight had been cancelled by the airline and he quickly and efficiently advocated on our behalf to reorganize another flight. So thankful to Paul
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Allison,
Thank you for taking the time to share your valuable feedback.
We are delighted to hear about your positive experience with Paul. It is encouraging to know that he was helpful, courteous, efficient, and professional while assisting you after your flight was cancelled.
We are especially pleased that he was able to promptly support you and arrange an alternative flight on your behalf. Your appreciation means a great deal, and we will ensure your kind comments are shared with Paul and the wider team.
Thank you once again for your recognition and support.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Donini,
Thank you for taking the time to share your feedback.
We are pleased to know that you had a good experience with our service. Your comments are appreciated and encourage us to continue providing a high standard of support.
We value your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
The absolute worst website on the…
The absolute worst website on the planet, booked flights as per normal website. Didn't receive any ticket however email came saying tickets will be issued within 48hrs. Get a phone call the next day saying the tickets could not be issued as they were sold out and that I could go on a wait list. I asked how long the wait list is and was advised upto 60 days.. WTF...
I then looked at other site and found the same flights I booked on this site not only available but cheaper. Unfortunately as I committed to this useless website and proceeded to find other options within their site. I changed my itinerary and they offered me a new itinerary which they promised could be confirmed and ticketed and I stupidly agreed to them yet again.. to date still no tickets and down almost $12,000
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Dear Customer,
Thank you for bringing your concerns to our attention.
We sincerely regret to learn of the frustration and disappointment caused by your recent booking experience. We fully understand how concerning this situation must have been, particularly given the significant amount involved and the delays in receiving confirmed tickets.
Please accept our sincere apologies for the inconvenience caused.
We appreciate that when a booking is made through our website, customers reasonably expect that the selected flights will be available for immediate confirmation. However, in certain cases, some fares displayed online remain subject to final validation and ticket issuance by the airline or consolidator after the booking request has been submitted. While a reservation may initially be created, final ticket issuance can still depend on live seat availability, fare confirmation, and supplier approval at the time of processing.
We understand your concern regarding receiving an email advising that tickets would be issued within 48 hours, followed by subsequent communication advising that the original flights were no longer available. We appreciate how disappointing and confusing this would have been, particularly after making your travel plans based on the initial booking.
Furthermore, we acknowledge your dissatisfaction after identifying alternative options elsewhere and then proceeding with a revised itinerary through us, only to experience continued delays in ticket issuance. We recognise that this would understandably affect your confidence in the booking process.
Further to our review, our records confirm that one of our travel experts updated you that the flights were unfortunately not being confirmed by the airline due to an inventory issue. As the booking could not be finalised, the full amount paid has been refunded to the original method of payment used at the time of purchase.
A refund confirmation email has already been sent to you with the relevant details. Kindly note that the time taken for the funds to reflect in your account may depend on your bank or card provider’s standard processing times.
We regret the inconvenience caused and appreciate your patience and understanding throughout this matter.
Should you require any further assistance or clarification, please feel free to revert to us.
Best Regards,
Customer Support Department
I really appreciate the effort…
I really appreciate the effort Christopher made for me. I look forward to hearing from this person again.
Thank you
John Skinner
25 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear John Skinner,
Thank you for your kind feedback.
We are pleased to hear that Christopher provided you with excellent support and made a positive impression. Your appreciation will be shared with him and recognised accordingly.
We sincerely value your comments and thank you for taking the time to share your experience.
Best Regards,
Customer Support Department
Dean and samar were great
25 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Benjamin,
Thank you for your feedback. We are pleased to hear that Dean and Samar provided you with great service. Your kind words will be shared with them and the team.
Best Regards,
Customer Service Department
Anna and all customer service is nice…
Anna and all customer service is nice and polite, I very appreciate yhat, Thanks very much.
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that Anna and our customer service team provided you with polite and helpful assistance. Your appreciation means a great deal to us, and we will be sure to share your comments with Anna and the team.
Thank you for your support, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Its very kind people
Its very kind people Easy to booking , I very happy with them.
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you found the booking process easy and that our team was helpful throughout your experience.
Your satisfaction is very important to us, and we truly appreciate your support. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Handling the impossible
Dean tried his best to assist me but with things being out of his hands to be able change, he arrange for total refund which was appreciated
24 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your valued feedback. We are pleased to hear that Dean made every effort to assist you and provided the best possible support in the circumstances.
While some matters may be beyond our direct control, we are glad that he was able to arrange a full refund for you and that his assistance was appreciated. We will be sure to share your kind comments with Dean.
Thank you for your understanding and support.
Best Regards,
Customer Support Department
I purchased a ticket on their website…
I purchased a ticket on their website for $1800 and then they emailed me saying my flight is pending and I need to wait 38 hours
12 hours later they emailed me saying they need another $1300 to secure my booking.
Now I have no money and no ticket and I am a single full time mum
23 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Katie,
Thank you for sharing your feedback. We are sorry to hear about the distress and inconvenience this situation has caused you.
Please allow us to clarify that fares displayed on the website are subject to live availability and confirmation from airlines and suppliers at the time a booking request is submitted. In some cases, due to rapid fare changes or limited seat inventory, the selected price may no longer be available when the booking is being finalised.
Further, as per our records, your case has already been reviewed and you were assisted by one of our Supervisors. We can confirm that the full amount has been reversed to the original mode of payment. The funds should reflect within the timeframe advised to you in our email communication, subject to your banking provider’s processing timelines.
Should you require any further assistance or clarification, please feel free to contact us.
Best Regards,
Customer Service Department
Their website is misleading. No office in South Australia. Take your money without confirmation of flights
Their website is misleading — they do not have a premises in South Australia. When you call them, they avoid giving a straight answer about it. When I asked about hidden charges, they explained that you pay the advertised fare upfront, and then they take up to 48 hours to “confirm” whether they can actually secure the flight at that price. If not, you’re told to either pay the extra or request a refund. They would not tell me how long a refund actually takes.
UPDATE
Within 48hrs they've removed the Adelaide address from their website, furthermore the Australian ABN has been removed & the .com.au is no longer available, only the.com & UK vat #. They have changed the "visit us @" message from Adelaide to we also entertain your presence in our office located at 5 South Charlotte Street, Edinburgh, however, no record of them there. Their registered entity of EMEIA Travel Mart LTD is London. They have also removed the cheapflyshop.co.uk. They aren't ATOL or ABTA registered either.
23 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for sharing your feedback. We are sorry to learn that your experience did not meet expectations.
We would like to clarify that our business operates as an online travel agency, and while we service customers across Australia, we do not represent that we maintain physical premises in every state. We regret if any information caused confusion regarding our business presence.
Regarding fares, the prices displayed are based on live availability provided by airlines and suppliers at the time of search. As these fares can change rapidly due to demand and inventory updates, bookings may require a short verification period to confirm final availability. Where the selected fare is no longer available, customers are informed of the available alternatives, including the option to proceed at the updated fare or request a full refund.
Refund processing times can vary depending on the payment provider and supplier involved. Once approved, we always aim to process refunds as promptly as possible, though banking timelines may differ.
Further, based on the details available, we have been unable to locate any booking under your name. If you hold an active reservation with us, kindly share your booking reference number so that we may review the matter and assist you further.
Best Regards,
Customer Service Department
Customer service fine
22 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Stephen,
Thank you for your feedback.
We appreciate your comments and are pleased to know that you found our customer service satisfactory. Your feedback is valuable to us and helps us continue to improve our service.
We look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Business Class booking and no access to…
Business Class booking and no access to the Plaza Premium Lounge in Rome. I wonder how it will be in Abu Dabi. Do your homework properly, please! People pay for a service and I even paid more than $ 500 on my return ticket. I believe people should deserve the supervisor title.before acting as such.
20 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Valeria,
Thank you for your feedback. We are sorry to hear about your experience regarding lounge access in Rome and understand how disappointing this must have been, particularly when traveling on a Business Class ticket.
Lounge access policies can vary depending on the airline, airport agreements, and specific fare conditions. Your comments regarding both the service and overall experience are taken seriously, and we appreciate you bringing this to our attention.
Your feedback highlights areas where we can improve, and it will be shared internally to help ensure clearer guidance and better communication moving forward.
Please feel free to reach out if you would like us to review your itinerary or assist you further,
Best Regards,
Customer Service Department
I'm very happy the service with mr paul…
I'm very happy the service with mr paul thank you
19 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Richardo,
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the service provided by Mr. Paul.
Your comments are truly appreciated and will be shared with him. Please do not hesitate to contact us if we can assist you further.
Best Regards,
Customer Service Department
Fabulous commitment to customers
Fabulous commitment to customers.
Going above and beyond.
Response is almost instant. And the response is so accurate to the request.
Have no hesitation or reservation in booking here… expect an old fashioned care and concern. It was like I was a family member to the staff. I’m not! I’m glad it offer the most positive feedback.
17 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Dr. Kenneth,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that you felt well looked after and that our team was able to provide prompt and accurate assistance. Your kind words about our commitment and level of care mean a great deal to us, and it’s especially rewarding to know that your experience felt personal and supportive.
Providing attentive, reliable service is something we genuinely strive for, so it’s very encouraging to hear that reflected in your experience.
We sincerely appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Extremely disappointing and highly concerning booking experience.
Only a personal reference number was provided, with no ticket numbers issued at the time of payment. After completing the booking, I was told there is a 48-hour confirmation window, yet there is still no clear confirmation, no ticket issuance, and no guaranteed timeframe for completion.
Subsequently, I was informed that only one sector is confirmed, while the remaining sector may take 7 days or more—or may not be confirmed at all—without any clear commitment, transparency, or accountability.
This critical information was not disclosed upfront before payment. Instead, conditions and uncertainties were introduced only after money was taken, which is extremely misleading.
The lack of transparency, unclear confirmation process, and shifting timelines raise serious concerns about the reliability of this booking platform. The entire process feels highly questionable and not what you would expect from a legitimate flight booking service.
I strongly advise others to exercise extreme caution before using this portal and to ensure full ticket confirmation before making any payment.
17 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
Paul was always very prompt in his replies
Paul was always very prompt in his replies and was very accommodating in helping me find better flight options to reduce transit times
13 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Tracy,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about your positive experience and truly appreciate your kind words regarding Paul. It is encouraging to know that his prompt responses and proactive approach in assisting you with improved flight options helped enhance your travel experience and reduce transit times.
Your feedback will be shared with Paul and the wider team, as it serves as a great motivation to continue delivering a high standard of service to our customers.
Thank you once again for your support. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Service Department
Dean's professional services
Dear Dean,
I would like to express my sincere thanks for your excellent travel agent services. You were professional, efficient and thoughtful, and helped arrange a smooth and pleasant trip.
I am very satisfied and will highly recommend you to others.
Best regards,
Yun
9 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Yun,
Thank you very much for your thoughtful message and kind words.
We are truly pleased to hear that you had a smooth and pleasant travel experience, and that Dean’s professionalism, efficiency, and attentive service met your expectations. Your satisfaction is extremely important to us, and it is always rewarding to know that our efforts have made a positive impact on your journey.
We greatly appreciate your recommendation and your trust in our services. Your feedback will be shared with Dean and the team as encouragement to continue delivering exceptional service.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Service Department
Great customer service
Extremely efficient customer service and purchase experience. Everything is clearly communicated and done in a timely manner. Very rare to experience these days. I appreciated it very much.
15 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Irena,
Thank you for your kind feedback.
We are delighted to hear that you found our customer service and purchase process efficient, clear, and timely. Providing a seamless and transparent experience is very important to us, so it is especially rewarding to know that your expectations were met.
Your appreciation means a great deal to our team, and your comments will serve as encouragement for us to continue maintaining these standards.
Thank you once again for your support. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Support Department
Delayed ticketing
It sounds like you’ve run into a "phantom booking" or delayed ticketing issue, which is a common (and frustrating) tactic used by some budget Third-Party Online Travel Agencies (OTAs).
The "Reference Number" is Internal: The first code you received is likely just their own internal database ID, not the airline’s PNR (Passenger Name Record). Until they actually pay the airline for your seat, the airline has no record of you.
Manual Fulfillment: As you suspected, many low-cost sites wait for a "ticketing window" where they try to snag the seat at a lower consolidator rate manually. If the price jumps before they hit "buy," they often cancel your order and refund you.
No luggage included mostly and not very clear while booking (beware of this bait. Its not very clearly mentioned unless you dig for it)
13 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
I made a mistake
I made a mistake on line and Samar was there to help me out with the problem great customer service
11 april 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Martin,
Thank you for sharing your feedback.
We are pleased to hear that Samar was able to assist you promptly and resolve the issue efficiently. Providing reliable support and ensuring a smooth customer experience is always our priority.
Your kind words will be shared with Samar and the team as recognition of their efforts.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
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