A very professional team who look after my flight booking with ease. For anyone considering a short journey or to venture Overseas, then this company will do their upmost in securing what ever your... Toon meer
Bedrijf heeft geantwoord
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Paul blake I had a really good experience booking my ticket with Cheap Fly Shop. The whole process was smooth, easy, and stress-free. Their customer service was very helpful and responsive, and they h... Toon meer
Bedrijf heeft geantwoord
I have been treated with very helpful service. Justin my advisor co.pleted our booking on phone and gave me very good infirmation regarding my booking. I am very happy with his service.
Please guys stay away from them. They are scammers. They send you email after booking. Then after 24 hours they will call you that return flight is confirmed and now pay double to book departure fli... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
545 reviews
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Flight from Brisbane to Miami,
I bought flight from Brisbane to Miami with great help Dean, the travel consultant . He was very patient with us, with two old people, offering any help he could .
We would like to thankyou again
16 februari 2026
Review zonder uitnodiging
i had really bad experience with you…
i had really bad experience with you because when i booked ticket for my mom they said we already add wheel chair for her but when i reach at airport then staff of Malaysian airline they said there is no wheel chair added i was really surprised that they didn’t tell me truth and i don’t want to recommend to anyone to book ticket with Cheapflyshop otherwise thay need to improve their staff according customer choice . Good bye
17 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience your mother experienced during your recent journey.
At Cheapflyshop, we fully understand how important special assistance requests, such as wheelchair services, are — especially when our family members who rely on this support. We sincerely apologize for the distress caused when you were informed at the airport that the wheelchair service was not reflected in the airline’s system. We understand how surprising and frustrating that situation must have been for you.
Please note that while we always forward special service requests to the airline at the time of booking, the final confirmation and arrangement of services like wheelchair assistance are managed directly by the operating carrier. This is totally dependent on the airline. From our side, we can only raise the request and do our very best to assist our passengers; however, the final decision and confirmation always remain with the airline.
We would appreciate the opportunity to investigate this matter further. Kindly contact our customer support team with your booking reference so we can review the case internally and determine what may have gone wrong. Your feedback is extremely valuable and helps us improve our communication processes and service standards.
We regret that your experience did not meet expectations and hope you will allow us another opportunity in the future to provide you with the level of service we strive to deliver.
Wishing you and your mother safe and comfortable travels ahead.
Kind regards,
Customer Relations Team
Anuj helped me understand how the fare…
Anuj helped me understand how the fare system work and why we couldn't get what we were looking to buy.
He was patient and considerate.
14 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
Dean was helpful resolving a booking…
Dean from ticketing dept was very helpful resolving issues
The reply was prompt
14 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
Very disappointing experience
Very disappointing experience. Baggage was not clearly mentioned at the time of booking. After I paid, they called and said it was a “promotional fare” and kept pushing me to pay more money.
They later claimed they were only talking about cabin baggage and then asked for extra payment again for check-in baggage. The whole process felt misleading and stressful. They also refused to provide a refund.
I ended up paying more than expected and got a lot of tension. Not worth it.
Don’t try to save money — book from a legitimate airline website instead.
11 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share your experience. I truly regret to hear that your booking process felt stressful and disappointing. As someone with many years of experience in flight reservations and fare structures, I completely understand how frustrating unexpected costs can be.
Allow me to clarify the situation. The ticket selected was issued under a promotional fare. Such fares are offered at a reduced price but usually come with specific restrictions, particularly regarding baggage allowance and refund conditions. These fare rules are displayed during the booking process prior to payment confirmation. In many promotional categories, only cabin baggage is included, while check-in baggage is chargeable separately.
Our team contacted you after booking to ensure you were fully informed about the fare conditions and to offer the option of adding baggage in advance, which is generally more cost-effective than paying at the airport. This was not intended to pressure you for additional payment, but rather to prevent inconvenience during travel.
With regard to the refund request, promotional fares are typically non-refundable as per the fare rules set at the time of purchase. We strictly follow the fare conditions attached to each ticket, and unfortunately, we are unable to override those policies once a ticket is issued.
We sincerely regret if any part of the communication caused confusion or stress. Customer trust is extremely important to us, and it is never our intention to mislead or create discomfort. We would genuinely appreciate the opportunity to review your booking once more and clarify any remaining concerns.
Kindly reach out to us directly with your booking reference number so we can reassess the case and assist you further. Your satisfaction matters to us, and we hope to restore your confidence in our service.
Kind regards,
Customer Support Team
I booked the ticket since two day and…
I booked the ticket since two day and still didn't confirm yet , trying to call the number no one answer it , also try to contact on what's app number they mentioned in website , but there is no number exit , if my money didn't back we will go to file cyber scam report against this company . It's totally missguide to all people .
11 februari 2026
Review zonder uitnodiging
Emily was patient and very…
Emily was patient and very knowledgeable.
11 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
Exhausting initially
Exhausting initially, later on went smooth one they contact me. Fardeen handled the situation very patiently and smartly.
10 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
Overall it has been extremely…
Overall it has been extremely frustrating experience dealing with this company, but one lovely member (Emily) went above and beyond. Super helpful and friendly. Lovely person and a credit to this company.
11 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
This is a very good service from your…
This is a very good service from your staff Anna to helping me regarding my booking with you. Thanks
11 februari 2026
Review zonder uitnodiging
I booked an international flight…
I booked an international flight through Cheapfly and initially found a very competitive direct fare. After booking, I was informed that the ticket required an additional charge due to a promotional fare issue. Although the original terms stated it was non-refundable, the team took the time to understand my situation and kindly arranged a refund.
I truly appreciate the prompt and professional assistance from Emily and Andrew. Their customer service was excellent.
Thank you to Cheapfly for both great search options and reliable after-sales support. I would happily recommend their service and will continue using them for future travel.
9 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
I have a great experience from amily
I have a great experience from amily to book my flight tickets. Cheaply us really good must have your ticket from them
11 februari 2026
Review zonder uitnodiging
Speedy service and they follow through
Trust has been built Service has been thorough and smiley voiced
9 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Christopher did awesome job to find …
Christopher did awesome job to find us the best possible flight .. We do appreciate his help,, Thank you very much for all the things you did for us
8 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Great service by Anna
8 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Anuj helped a lot
Anuj helped a lot. He provide dme the best available next flight. Thanku
8 februari 2026
Review zonder uitnodiging
Emily was kind and helpful
Emily was kind and helpful. She checked us in as promised, seats close to each other.
7 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
Thank you Emily for organising my…
Thank you Emily for organising my travel Voucher as well as the my request for wheelchair on my incoming flight. You did well you deserve a congratulations for a good service, good luck and god bless
7 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Team Customer Service
SCAMMERS - Avoid them
I paid directly to Cheapflyshop AU only to find out that price I paid was promotional price and now they are unable to assign me tickets as part of travel leg is not confirmed (same story as all the other customers). I then requested a refund for the money which I paid as no tickets are issued. I was advised refund not possible because one leg confirmed by the airline, then I said that I no longer want the tickets and that I want my full refund immediately as I paid the money to Cheapflyshop and no money has gone to the airline. After nearly 2 hours on the phone I got the email with the confirmation of cancellation and hopefully I will get the money by the next 48 hours
Read comments first and I have warned you as well. I wish I read those comments first before buying through them and go through so much distress and rip offs.
UPDATE: The money has been refunded to my credit card
5 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for sharing your feedback.
We would like to clarify that fare availability with the consolidator is dynamic in nature, and at the time of booking, some segments of your travel could not be confirmed. We provided alternate options for your journey, but as these were not accepted, the booking could not proceed.
Accordingly, your payment was cancelled and a full refund has been processed.
We always encourage our passengers to contact our customer support team directly for any issues or concerns, as we are happy to assist and resolve matters promptly, rather than expressing dissatisfaction on a public portal.
We appreciate your understanding and hope to serve you better in the future.
Best regards,
Customer Service Team
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