Chiswick Auctions Reviews 

76
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was happy that all four pieces of my jewellery did well in Chiswick Auctions' sale last week, each very different in character which indicates how diverse and far reaching their customer base must b... Toon meer

Beoordeeld met 5 van de 5 sterren

Valentina from the autograph department is always honest, super efficient and replies back instantly to queries mega promptly unlike many other autograph auction houses.  She is also super organised... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Realised a fraction of the true worth of my late father's lifetime collection of blocks and watches.....Also lost several large pieces of Capodimonte, many pieces of porcelain and several lower value... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The team working at Chiswick Auctions is most professional. I have been impressed with all stages of the selling process. It is so good when one comes across an organistion in which the staff are s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Veilinghuis

Geschreven door het bedrijf

Chiswick Auctions provides an industry-leading service with over 20 specialist departments offering around 80 sales per year. Covering a broad spectrum from Old Master Paintings to Books, from Islamic and Indian Art to Silver, and from Designer Handbags and Fashion to Jewellery, we offer dedicated knowledge and expertise within our specialist fields. Complementing our specialist sales, we host regular Interiors, Homes & Antiques auctions catering to a wide range of interests, budgets, and tastes - and across all the main collecting categories. We pride ourselves on offering an unparalleled service for both buyers and sellers. For sellers, our specialists’ knowledge and understanding of provenance, authenticity and current market prices help us attain the best results. For buyers, invaluable insights into collecting trends, artists and designs offer the chance to acquire rare and iconic pieces that will elevate and enhance your private or professional collection. We also offer a range of professional services from our Estates, Probate, and Insurance department. A dedicated and informed team provide swift and full appraisals based on current market trends and a comprehensive and reliable start-to-finish service. With a belief that each client is important, that each lot is special, and with a professional and efficient operational system at our core, we seek to be our best in all aspects of the sales cycle for all our clients both in the UK and internationally.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

76 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 42% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,9

Alle reviews

(76)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

After making a hash of bidding on-line…

After making a hash of bidding on-line for an item I was very keen to acquire, I phoned the auction house and was put in touch with Tracey who managed to put things right very quickly and efficiently with the minimum of fuss.
After being successful I had occasion to make an enquiry concerning payment on the shipping requirements, which she also sorted out. I was impressed and thankful for such a friendly and helpful service. Excellent work.

28 november 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you for your kind review. We’re delighted to hear that Tracy was able to assist so quickly and efficiently, and that she helped make the process straightforward both during bidding and afterwards. Thats what Tracy does best!

Providing clear, friendly support is something we take great pride in, and it’s wonderful to know this made a difference to your experience. Thank you for choosing to bid with us.

Beoordeeld met 5 van de 5 sterren

Katy

I contacted Chiswick Auctions to arrange a phone call back as I didn’t want to miss my lot. Explained to Katy the lot number and asked the rough time of the lot. After she had helped me I put the phone down and realised not only had I given her the wrong lot number but also I wasn’t going to be in at that time and could she change the number to a friends number. Katy did it in stride, not only that but telling me there would be no problem at all. She was right, I won the lot. Thank you Katy, you’re a credit to your company. Richard

26 november 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you, Richard, for taking the time to share your experience. We’re delighted to hear that Katy was able to help so calmly and efficiently, even with the last-minute changes.

It’s wonderful to know everything ran smoothly and that you were successful in securing your lot. Thank you for choosing to bid with us!

Beoordeeld met 5 van de 5 sterren

Don't underrate your treasures - try Chiswick Auctions!

Friendly, expert valuers who take great trouble to describe accurately items to best possible but truthful advantage. Reasonable commission rates. Efficient after-sales and payment service.

14 november 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you for your kind recommendation. We’re delighted to hear that you found our valuations thorough and accurate, and that our commission structure and after-sales service met your expectations.

It’s always our aim to present items to their best and most truthful advantage, and we’re pleased this came through. Thank you for choosing Chiswick Auctions.

Beoordeeld met 5 van de 5 sterren

A really professional and knowledgeable…

A really professional and knowledgeable organisation. The auction lots are well described and photographed. My requested condition report was detailed and honest. I found the invoicing and payment straightforward. The auction house provides a packaging and shipping process which I used. My item was beautifully wrapped and arrived quickly and safely. I will definitely buy through Chiswick Auctions again.

20 oktober 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you for your kind review. We’re delighted to hear that you found our lot descriptions, condition reporting and invoicing process clear and straightforward.

We’re also pleased that our packing and shipping service met your expectations and that your item arrived safely. Thank you for choosing to bid with Chiswick Auctions and we very much look forward to welcoming you back again!

Beoordeeld met 1 van de 5 sterren

Materially Misleading

Materially misleading in in their description of items and poor work on provenance. Avoid them and deal with more reliable and reputable auction houses.

22 oktober 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you for taking the time to leave feedback. We’re sorry to hear that you felt dissatisfied with your purchase.

Following your initial contact, our team attempted to reach you promptly by email to offer a full resolution, including cancellation of the sale. Unfortunately, we did not receive a response, and the telephone number provided on your account was not in service, which limited our ability to discuss the matter directly.

Despite this, the sale was cancelled within days of you raising your concerns. We take accuracy in descriptions and provenance very seriously and always aim to resolve any issues swiftly and fairly when they are brought to our attention.

Should you wish to discuss this further, we would of course be happy to do so directly.

Beoordeeld met 1 van de 5 sterren

an old customer of chiswich never again i will never use again

2 hours driving and i was told to come in on tuesday morning sit and wait 30 minutes then aspecialist looks at the african figures there are very nice but i need to talk to thr boss the answer not for us as we are now upmarket since we have moved if we had kwown it would have saved 3 hours driving i will not recomend as a top auction house as they only want antiques over 300 P0UNDS THERE ARE SOME that are small that only sell at £150 and are 300 years old are the not antique ot we hada bag of byzantine coins never even showed any specialist or a 1420 book and its very strange or manusctipts 12 in all

30 september 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit proved disappointing, particularly given the time taken to travel.

We understand that you had been in contact with us in advance, and we regret if expectations were not aligned ahead of your visit. While our specialists always aim to assess items carefully, there are occasions where works may ultimately not be suitable for sale with us due to market demand or value thresholds required to process items through auction.

In such cases, we will often suggest alternative avenues that may be better suited, and we’re sorry if this was not communicated as clearly as it should have been on the day.

We appreciate you raising your concerns.

Beoordeeld met 5 van de 5 sterren

A very inspiring and motivated team

The team working at Chiswick Auctions is most professional. I have been impressed with all stages of the selling process. It is so good when one comes across an organistion in which the staff are so motivated and go out of their way to help.I have no hesitation in awarding full marks.
May I mention in particular two members of staff who proved particularly helpful during the selling process. They are Joanne Lloyd and Chloe McKay.

10 september 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you very much for your kind and generous review. We’re delighted to hear that you were impressed with every stage of the selling process and that our team’s professionalism and support made a difference.

We’re especially pleased to hear your feedback on Jo and Chloe, and we’ll be sure to pass on your kind words to them. Thank you for choosing to sell with Chiswick Auctions, and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Professional and friendly

Professional and friendly pre-sale advice. Honest appraisal of goods and then complimented by a good hammer price.

22 augustus 2025
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Thank you for your kind review. We’re pleased to hear that the appraisal and final result met your expectations.

Thank you for choosing to sell with Chiswick Auctions, we look forward to working with you again.

Beoordeeld met 1 van de 5 sterren

Realised a fraction of the true worth…

Realised a fraction of the true worth of my late father's lifetime collection of blocks and watches.....Also lost several large pieces of Capodimonte, many pieces of porcelain and several lower value clocks, so lost out there too .....My poor father would turn in his grave if he knew what we'd done!!!

22 augustus 2024
Review zonder uitnodiging
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Antwoord van Chiswick Auctions

Dear Steven,

Thank you for taking the time to share your feedback. We understand that selling a late parent’s collection can be an emotional and difficult experience, and we’re sorry to hear that you feel disappointed in retrospect.

Looking back at the sale, many of the items achieved prices above their lower pre-sale estimates, reflecting the level of interest at the time. That said, we recognise that perceptions of value can change with hindsight, particularly in personal circumstances such as these.

We also note your concerns regarding items you believe were not included in the sale. If you would like to contact us directly, we would be happy to review any information you may still have and discuss the matter with you privately.

We aim to handle all consignments with care and transparency and appreciate you raising your concerns.

Beoordeeld met 5 van de 5 sterren

Great Experience!

This was my first time selling through an Auction House so a totally new experience!
I had inherited a fair amount jewellery from my Aunt and decided to have it valued with the intention of putting it into auction.
Raphaelle Godfrey and Sara Malorgio couldn't have been more helpful with their advice on value and whether items were best sold individually or in small 'lots/bundles'.
The auctions have yet to take place and I'm well aware that not all items may sell. However, once again, I'm sure that I can ask the advice of Raphaelle and Sara on the best way to proceed.
On my experience so far I can thoroughly recommend Chiswick Auctions to anyone wishing to have items valued and/or placed into auction.

4 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very professional from purchase to…

Very professional from purchase to collection. Great communication from Eva, John Rogers and Mary Matthews was great at pointing me in the right direction to collect when I did a “man look” at the address 😀. Look forward to any future dealings as you made my first experience a great one. Thank you.

16 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Toby!

I recently needed to auction several items that I had inherited. I emailed enquiring how I should go about arranging this and received a quick response from Toby Roberts, Head of Interiors, Homes and Antiques. I went to see him and was warmly welcomed and he was understanding and informed about the items. He kept in touch throughout the whole process and gave me confidence that I was dealt with fairly. Watching the live auctions was fascinating and Toby was very professional and entertaining. I cannot praise him highly enough and I will always use Chiswick Auctions in the future.

18 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Service

From the outset, in dealing with Mary Pelletier and then subsequently with Chiara Macerola, the experience has been terrific. They have both been so professionals, amazing and super helpful. I could not have asked for more from the both of them and will absolutely continue to use the services of Chiswick Auction.

9 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent experience

A great experience meeting Popsy to value my late Mother's handbag collection. She was very professional, kind and courteous. Highly recommended.

16 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Books & Works on Paper Auction

I put up a book for auction and Clive Moss the head of the book department appraised the book and entered it in the sale for a second time as, at the sale in January, an interested buyer withdrew his bid before that sale.
We discussed the estimate and agreed the reserve. I was pleased that the book sold for the reserve price and although I have dealt with Clive previously I am grateful for his expertise.

29 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Experience!

Valentina was the BEST! She helped me through the auction with answering my questions and guided me through the auction process. Really kind and knowledgeable! Shipped to the U.S. with unbelievable quickness!
Thanks For Everything!

18 mei 2025
Review zonder uitnodiging

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