Ordering was easy, I chose these towels as I thought the absorbency would be exceptional and as one of the most expensive range I thought I could trust Christy’s reputation and my previous expe... Toon meer
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Lees wat reviewers zeggen
I purchased a towel and when I received it on inspection there was a couple of loose threads. I emailed Christy customer service informing them. They acknowledged this is not acceptable and they have... Toon meer
Order set of large bath sheet, due to another very well known so called luxury company with a W in its name being a total mess.. Buying from Christy Was the total oposite easy to order, excellent comm... Toon meer
Bedrijf heeft geantwoord
Lovely towels but the absolutely careless courier literally dumped the package on the pavement in front of the wrong house. Eventually the package was found, ripped and battered, after a day of ringin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Christy, we have been filling homes with unmistakably British products, designed with love and made to last since.
Contactgegevens
6th Floor, Regent House, 34b Heaton Lane, SK4 1BS, Stockport, Verenigd Koninkrijk
- info@christy.co.uk
- christy.co.uk
3,9
Goed
5K reviews
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Excellent service
Excellent service, quality towels. Recommended 100%
1 december 2024
Review zonder uitnodiging
Delivery is disappointing.
I wish there is an option to select courier other than Evri. Evri always reschedules the delivery! Delayed massively.
1 januari 2025
Review zonder uitnodiging
Antwoord van Christy
Hi Dariel,
We sincerely apologise for any frustration and inconvenience caused.
The tracking indicates that your order is now with you.
For future orders, we request that you share your order number with us at info@christy.co.uk immediately after placing your order, and we will arrange for it to be despatched via a different courier.
Thank you,
Customer Service Team
Christy
My absolute go to for towels and bedding now
I was first introduced to this brand when I stayed over at a friend's house and they had these towels for us to use. I've since bought 10 bath sheets in different gorgeous colours plus a few of their extremely soft duvet covers. I've also introduced my mother to the sheets and my brother to the towels.
Excellent quality and value for money. Speedy and secure delivery. My absolute go to now for bedding and towels.
11 december 2024
Review zonder uitnodiging
Terrible Service
Product, when it eventually gets delivered,is great quality.
I have bought in the past but I am disappointed to discover that an order placed over a week ago is still not traceable with verified nor any sign yet of a delivery date.
A more recent order is suffering the same fate I think.
Maybe I will try Dunelm products in future.
20 december 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Danny,
We apologise for the inconvenience caused.
A replacement order has been processed for the shipment despatched on 15th December, as there were no tracking updates, and it appears to have been lost in transit.
The second order, placed on 18th December, was delivered on 21st December.
Warm regards,
Customer Service Team
Christy
Goods not received
Placed an order, waited in 2 days for delivery (by Evri) goods didn’t arrive. E-mailed Christy got no response, rang Christy and was cut off, rang back automated response saying no one to take my call. Tracking still saying waiting to be shipped. Just need to know goods will arrive in time for Christmas.They are happy to take money and then not interested. Shocking service.
17 december 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Liz,
Thank you for your feedback.
As your recent order included personalisation, it takes longer to process than standard orders, typically requiring 8 to 10 working days for delivery.
These orders are first sent to our embroidery team with the shipping label attached, which is why you received the shipping notification.
We sincerely apologise for any confusion this may have caused.
To help avoid any future misunderstandings, we will ask our team to consider making this information more clearly visible on our website.
We can confirm that your order was despatched on the 18th and delivered on the 19th.
Regarding your attempts to contact us, unfortunately, we don’t appear to have received any emails from you.
Due to the increased volume of calls during the festive season, we regret that no agents were available to assist you.
Best,
Customer Service Team
Christy
Non-existent customer service bot service only
My order did not arrive on the date promised by the courier employed by Christy.co.uk I reported the problem the next day and was told to wait a further 3 days for delivery - no explanation was provided for the need to wait another 3 days.
I waited 3 further days and emailed again and was told they would issue a stop and return for the order and "once confirmed we will initiate the order as requested". So, they know it hasn't been delivered but need some sort of confirmation before they can refund.
I have since received a further email giving me a "new estimated delivery date" which is 4 days ago.
The courier's website tells me to contact Christy.
What more must I do to get my refund??
16 december 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Sally,
Thank you for your feedback.
We initially asked you to wait as there was a possibility of another delivery attempt.
We can now confirm that your refund was issued on 18th December at 9 am, following your cancellation confirmation on 16th December at around 2:30 pm.
While there are some processes that need to be followed, we acknowledge that we could have handled this more efficiently.
We sincerely apologise for any frustration and inconvenience caused.
For future orders, we request that you share your order number with us immediately after placing your order, and we will despatch it through a different courier company to help avoid any delivery issues.
Thank you,
Customer Service Team
Christy
Impossible returns
I need to return a dressing gown as its too large. The portal says it doesn't recognise my order number even though it's right. I have not received a return email and to top it off, I called and as soon as you say it's a return, you get cut off.
Why does it have to be so difficult?
The end result is, I will never order again.
9 december 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Lynne,
Thank you for your feedback.
We’d like to address your concerns:
- To initiate a return, please use this link: https://returns.christy.co.uk/
Enter the order number (beginning with 4) and the email address associated with your order.
Sometimes, customers may use WEBST/WEBND, which can cause the portal to not recognise the order number.
- We respond to all emails within 24 hours on working days.
Occasionally, our replies may end up in your spam folder, so please check there if you haven’t heard from us.
- Our phone lines were temporarily down today but were restored by late afternoon. We apologise for any inconvenience this may have caused.
We hope you’ll consider shopping with us again in the future!
Best,
Customer Service Team
Christy
Absolutely shocking delivery service…
Absolutely shocking delivery service (from Evri). Why do respected retailers still use Evri? My item was excellent but the awful delivery far outweighs this. I'll never use a retailer again who uses Evri. Retailers need to start listening to customers. Such a unnecessary stressful experience
30 november 2024
Review zonder uitnodiging
Antwoord van Christy
Hi,
Thank you for your feedback.
We have shared your experience with our team for their attention and consideration.
While our reliance on external couriers can sometimes lead to imperfect deliveries, please know that we truly value you as a customer and would never want you to feel let down.
Should you place another order with us, please provide its details to info@christy.co.uk, and we will arrange separate shipping for you.
Warm regards,
Customer Service Team
Christy
I’ve been buying towels for Christy for…
I’ve been buying towels for Christy for years. I love the quality, feel, jewel-bright colours … I’ve also bought several of their towelling robes in different colours.
I’ve just received a beautiful fire-engine red, personalised towelling robe for a friend as a Christmas gift. It is gorgeous.
I’ve never had any issues with despatch or delivery.
4 december 2024
Review zonder uitnodiging
Great customer service
UPDATE **** Christy were in touch after seeing my review. They contacted me the same day and are sending me free replacement towels. VERY good customer service *********
I spent nearly £200 on towels that leave a coloured layer of fibres all over my bathroom. My bathroom is either covered in Blue or Green. Inuaed to have Chris towels that were great and didn't shed. What a waste of money. They also seem to feel permanently damp.
4 januari 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Mrs Keir,
Thank you for your feedback. We're sorry to hear that our towels did not meet your expectations.
While some initial shedding can occur, the extent you’re describing is certainly not typical.
We would like to look into this further to better understand the situation and explore possible solutions.
Please feel free to reach out to us at info@christy.co.uk.
We look forward to resolving this for you.
Best regards,
Customer Service Team
Christy
Value for money
I really had to leave a review on my Christy towel. I purchased it back in the early eighties and am still using it today. The label is still vibrant showing its name and details, colour is not as bright as it once was but its condition is still very good. It has out seen many others that I have purchased and I envisage a good few more years out of it still. Thanks Christy.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Lynn,
Thank you for taking the time to share your experience! We're delighted to hear that we've exceeded your expectations.
We appreciate your loyalty and hope you continue to enjoy your towel for many more years to come.
Warm regards,
Customer Service Team
Christy
I have ordered a bath sheet from you It…
I have ordered a bath sheet from you It was meant to be delivered between 14.00 and 16.00 no sign of it as the address you have sent it to is wrong Please sort it out now !
14 september 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Hilary,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your order, which shows as delivered on 15th September.
We’ve checked our records and were unable to find any prior communication regarding a request to change the delivery address.
We’d still like to gather more details to better understand what happened, and we will be reaching out to you via email shortly.
Best,
Customer Service Team
Christy
I will have my son take a picture of…
I will have my son take a picture of the problem with the puckered pattern of the towels when I see him visit at our house. Don't quite know when that will be.
1 juli 2024
Review zonder uitnodiging
Antwoord van Christy
Dear Jeanne,
Thank you for letting us know.
Could you please send the pictures of the affected areas to info@christy.co.uk? This will allow us to provide you with the right advice.
Best regards,
Customer Service Team
Christy
High quality towels- Beawre "Shop" data storage unauthorised
Their range of towels and quality are great and good value. Rating reduced due to issues:
This occasion I accessed the site my mobile to order. The redemption of loyalty points is not readily visible. My order processed as I moved to next stage using credit card data I hadn't save, I never save this on sites, unable to reduce cost with points.
Advised by support that "Shop" - a system on the site stored my data and auto applied. I found an email from @shop.app /Shopify
BEAWRE of this!
I then had to find how to delete the Shop account I had not signed up for!
A simple purchase water additional time.
Christy has said it will debit points and refund the cash to my card.
UPDATE - 9/9/24
Refund has been issued and received.
However, the only time I have come across Shopify is on the Christy site previously when I bought items.
Avoid Shopify ; serves the consumer no benefit.
2 september 2024
Review zonder uitnodiging
Antwoord van Christy
Dear Sam,
We understand your concern regarding the storage of your information and want to assure you that we do not store your personal details. Our website operates on the Shopify platform, which includes the Shop Pay method. It appears that your details were auto-filled due to your agreement to share information on another site using Shopify.
To remove your details, you will need to contact Shop Pay by Shopify directly, as they manage the information on their portal. This portal is accessible only with the OTP you provide. If you close the pop-up without entering the OTP, you can continue using our website without saving any information.
Please rest assured that we prioritise your privacy and adhere to all relevant guidelines.
We’ve also processed a refund equivalent to the value of the Loyalty Points you were unable to redeem.
Thank you,
Customer Service Team
Christy
Not a great experience
I ordered a double fitted sheet that was on offer from Christy. Something I encountered which I'd never had before, when I went to pay Shopify took over and knew all my card details from my email. I was really worried! I googled it and apparently it's legit. But I wasn't happy! The sheet arrived the following day, which was good. I initially thought it was good, but after washing and fitting on the bed, it wasn't a good fit. My mattress is deep, and it was still loose. Wouldn't buy bedding again.
11 juli 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Linda,
We understand your concern regarding the storage of your information and want to assure you that we do not store your personal details. Our website operates on the Shopify platform, which includes the Shop Pay method. It appears that your details were auto-filled due to your agreement to share information on another site using Shopify.
To remove your details, you will need to contact Shop Pay by Shopify directly, as they manage the information on their portal. This portal is accessible only with the OTP you provide. If you close the pop-up without entering the OTP, you can continue using our website without saving any information.
Please rest assured that we prioritise your privacy and adhere to all relevant guidelines.
Regarding your purchase, we apologise for not meeting your expectations. Could you please provide us with your Order Number at info@christy.co.uk so that we can assist you further?
Best regards,
Customer Service Team
Christy
Not sure website is legit
Tried to buy from Christy and was directed to “SHOP” who wanted all my details. Chat person was not able to help or shed any light.
Possibly/probably scam?!?!?!
Disappointing as like product
Response from supplier is devoid of truth. I have not received email, call or sms. Further they appear to have ignored the fact I stated quite clearly the chat person(not a bot) wasn’t able to help despite being on the chat for about 30 minutes or more. He was not able to help and had no idea other than to tell he to clear history. Strange when I hadn’t purchased from “Shop” in the past. Had same issue when switching to my other devices.
A friend who doesn’t mind having her PC full of potentially rogue bits of software purchased the towels. Unfortunately received towels had a different pattern so I attempted to return. On the Christie’s website for return(hoorah there is a website) ten attempt at using the return page on all devices claimed it couldn’t recognise the order/email address!?!?!?
All the more reason to avoid them.
Fundamental programming and web retail flaws coupled with less than accurate responses from the company.
8 juli 2024
Review zonder uitnodiging
Antwoord van Christy
Hi,
We attempted to contact you to better understand and assist with your experience, but unfortunately, we did not receive a response.
Please feel free to reach out to us at your convenience so we can address any concerns you may have.
Best regards,
Customer Service Team
Christy
Update: We have reached out to you and are currently in touch to resolve this issue.
We apologise for any frustration caused during your interaction with our chat support. Please understand that some issues may require escalation or technical advice that cannot always be fully addressed via chat.
Regarding the returns process, please ensure you use the Shopify Order Number and the email address associated with your order. The WEL Number listed on the despatch note is intended for warehouse use to identify your orders. We've sent an email to assist you with the returns.
Thank you.
I needed quality bedding and turned to…
I needed quality bedding and turned to Christy's, a reliable brand name. I was not disappointed. From the ease of navigating the Website to delivery, it was a 5 star experience. Delivery was prompt and the bedding well presented. Great value for money too. It washes well, no colour loss and has kept its integrity in the weight of the cotton. Satisfied customer.
20 mei 2024
Antwoord van Christy
Hi,
Thank you so much for your glowing review! We're delighted to have exceeded your expectations.
Warm regards,
Customer Service Team
Christy
Antwoord van Christy
Hi,
Thank you! We’re glad you’re happy with the quality and delivery.
Regards,
Team Christy
Comfortable pillows
Easy to order. Arrived promptly. Product as expected. Comfortable pillows.
20 mei 2024
Antwoord van Christy
Hi,
Thank you for taking the time to share your experience with us. We're delighted to know that you found our website easy to navigate and that you love our pillows.
Regards,
Team Christy
Beware!!! Avoid
Beware!! I ordered a super king linen fitted sheet it’s cost nearly £50 and was real treat, however it didn’t fit properly and kept slipping off on one corner everytime we slept on it given its price I contacted Christys explained the issue - they asked for pics and explanation& to return the item so they could investigate. Fair enough I requested a refund while they did this , they refused saying only once they had completed their thorough investigation would they look to resolve the issue. This took 6 weeks in total, I had to buy another sheet obviously, then get a message saying they had conducted detailed quality assurance tests and the item was perfect’… confused I requested a refund anyway - they then refused as the sheet had been used! I explained that they asked to test it as it was - if I had washed out they could have said thats what caused the issue. They had no intention of refunding the item - they basically called me a liar, even with pictures of the issue. Utterly shocked at the customer service , this company used to be so good - the last person to message was called Twinkle, pretty sure it’s AI generated responses - will never use them again, avoid at all .
29 mei 2024
Review zonder uitnodiging
Antwoord van Christy
Hi Abby,
We appreciate your cooperation in returning the bedsheet for assessment and understand your concerns about the fit. After a thorough inspection, we found that the elastic is in perfect condition, indicating no manufacturing defect.
To assist you, we offered a replacement sheet as a gesture of goodwill, but we understand that you declined this offer. Please note that for hygiene reasons, we cannot accept used products for return or exchange. Our question about whether the sheet had been washed was to determine if any changes in fit were due to washing and to assess the quality accordingly.
We empathize with your disappointment and assure you that we always strive to accommodate our customers to the best of our ability. However, in this instance, we must adhere to our policy regarding used items without defects. We appreciate your understanding in this matter.
Regards,
Team Christy
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