An absolute pleasure, really easy and straightforward to navigate/browse to adding to the basket to checking out and receiving your order. I am very happy with my purchase, love the feel and weight an... Toon meer
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Lees wat reviewers zeggen
I'm on my second Chuug, now owning a V3 which is amazing. I had a Version 1 which was also fantastic. I had a couple of issues with my Version 1 and when I communicated with Chuug, they couldn't hav... Toon meer
Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... Toon meer
My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Verenigd Koninkrijk
- 03452221501
- info@chuug.com
- chuug.com
4,5
Uitstekend
1K reviews
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent Conversation Piece
Easy to place order , delivered on time , the mugs are exactly what’s advertised, hand crafted,well made, look and feel fantastic I got two , one for my tea and coffee the other for beer , excellent conversation piece . Throughly recommend 5****
21 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Alan,
Thanks for sharing your fantastic feedback.
We’re so glad to hear your order was easy to place, arrived right on time, and that you’re loving the quality. Your support and kind words truly mean so much to us!
Kind regards,
Grace
Very cool looking
Looks well made. Have yet to use it but first impression is pretty nice!
3 april 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Ryan,
Thanks for sharing your lovely feedback with us.
We’re so glad to hear that your first impression of your Chuug is off to a great start. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Chuug has the absolute best customer…
Chuug has the absolute best customer service that I have experienced in the last 15 years. They have extraordinary people working for them, I had the pleasure of working with Grace, and one of the coolest and most unique products in the market. They are dedicated to delivering the best product they can, and they stand by it. These will be my go to gifts to many of my family and friends in the future. The quality is very impressive, the product is dynamic enough to support disassembly for cleaning, and the rope handle is the coolest touch ever. Love everything about this company
2 april 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Dean,
Wow! Thank you so much for such an incredible message!
We’re so happy to hear you had such a wonderful experience with us, and it’s amazing to know how much you’re enjoying your Chuug
Knowing they’ll be your go-to gifts means so much to us, and we truly appreciate your support, it really does mean the world to us!
Kind regards,
Grace
I bought 5 for my wedding party and wow!
I bought 5 for my wedding party. They are absolutely beautiful. One of them has a minor flaw (scratch) on the wood but other than that, they are beautiful and well made.
2 april 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Ryan,
Thank you so much for sharing your lovely feedback with us.
We’re truly honored that you chose Chuugs for your wedding party gifts, and we’re so happy to hear that you loved the quality of them.
Your kind words truly mean a lot to us, and we’re really sorry about the minor scratch on one of your Chuugs. Please don’t worry, we’d be more than happy to make this right for you.
Just get in touch with us anytime at info@chuug.com, and we’ll take care of it for you right away.
Kind regards,
Grace
A true viking vessel
This mug is among the finest Viking-themed mugs I've had the pleasure of handling, expertly crafted and effortlessly cleaned.
2 april 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Darrell,
Thanks for sharing your feedback with us.
We’re really glad you’re enjoying the craftsmanship and quality of your Chuug. Your kind words mean a lot to us.
Kind regards,
Grace
Great communication, great quality.
Lots of communication on shipping, it came in a timely matter, oh and the mugs are great! ☺️
2 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi James,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuugs and that they arrived in a timely manner. Your kind words and patience truly mean so much to us.
Kind regards.
Grace
Fantastic product, outstanding customer service
My wife bought me the V2 as a Christmas present a couple of years ago. I absolute loved it and used it everyday until the metal cylinder sadly came unglued. It became awkward to drink from. When I sent Chuug a message asking for advice on particular glues etc to fix it. They instead sent me a brand new V3 free of charge. The V2 was great. The V3 is better in every way. The craftsmanship is outstanding. The handle is built to feel comfortable in your hands. The removable metal cylinder is a game changer and the metal lip over the top feels alot more natural to drink from. Will definitely be happy to gift a Chuug to anyone. On top of a fantastic product, the customer service was 2nd to none, and my replacement Chuug arrived within 2 - 3 days. Not a single negative word to say!!
27 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Sam,
Thank you so much for sharing your wonderful feedback with us.
We’re really sorry again for the initial issue with your V2 Chuug, and we’re so grateful that you’ve given us the chance to make it right for you. We’re also very happy to hear that you love the quality of your V3 replacement even more.
Your kind words truly mean so much to us.
Kind regards,
Grace
FANTASTIC HANDMADE MUG…
Style,quality,design and function are over the top. Feels great in the hand and keep your brew cold. Love the stainless removable liner which is best kept in freeze awaiting the next cold one. Will order myself another one.
27 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Dennis,
Thanks for sharing your lovely feedback with us.
We’re so happy to hear how much you’re loving your Chuug, from the style and quality to the overall function. It’s also great to know it’s keeping your brew nice and cold!
Your support and kind words truly mean a lot to us, and we can’t wait to craft another one just for you soon.
Kind regards,
Grace
Top Quality, Highly Durable, and awesome support!
I ordered my husband a mug from CHUUG for our 10th anniversary, and I have to say that:
- Their customer support is top notch.
- The mugs are incredibly durable.
- The quality of the mugs are absolutely incredible.
This mug survived being thrown over an 8ft wall and onto concrete below in just the packaging it was shipped in, thanks to a very inconsiderate delivery person. When I opened it, the only thing that was broken was a crack in the plastic on the inside (the screw part) - but the wood did not splinter or crack, it was intact.
The customer support was incredible through the saga I had, and these are the most beautiful tankard mugs I have ever seen, let alone possessed, and the care for them is so easy and simple - there's no wobbly inside metal part, there are no splinters in the wood, there is no give in the rope. It is honestly just a well made product and I cannot find a fault even if I tried.
29 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Ru M,
Thank you so much for your wonderful feedback!
We’re so happy to hear that you love your Chuug and that you had a great experience with our service.
It truly means a lot to our team, as this is exactly what we aim to deliver for every customer. Your kind words and support are deeply appreciated.
Kind regards,
Grace
BEAUTIFUL CRAFTMANSHIPSHIP AND UNIQUE
I purchased 2 of these crafted tankards one for my son's 50th and one for my husband's 70th birthday yesterday. He was very impressed with the craftmanship and the fact that you can unscrew the metal lining and wash it thoroughly. Thank you for such a wonderful gift. Highly recommended.
28 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Susan,
Thanks for sharing your lovely feedback with us.
We’re truly honoured you chose our tankards for such special celebrations, and we’re so glad to hear that your husband loved the craftsmanship and design. It means so much to us to know they were part of such meaningful moments. Your kind support and recommendation truly mean the world to us. Thank you so much!
Kind regards,
Grace
Package marked as delivered
I don’t want to rate low but I have Never received my package. The delivery company marked it as delivered but it was not. The delivery day was the 20th and I’ve tried contacting the delivery company and they told me to talk to Chuug and it wasn’t their problem. I email Chuug and haven’t responded in the past 2 days since I emailed them. I don’t want to be impatient but I spend about $100 on mugs for my friend and I that I apparently will never get back.
Update: I spoke with Chuug customer support and they were very apologetic about the experience and offered to replace my package. Thanks so much.
28 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Kyle,
Thanks for sharing your feedback with us.
We’re truly sorry again for the initial issue with your order and for any worry it may have caused. We sincerely appreciate you giving us the opportunity to make things right for you, t truly means a lot to us.
Kind regards,
Grace
Ordered 3 paid extra for a bag
Ordered 3 paid extra for a bag? Thougjt i was getting the gift box and tissue paper. My bad. They could be slightly bigger and I agree rhe ropes could be slightly bigger for your manly grip. Otherwise nice product!
28 maart 2026
Review zonder uitnodiging
Zero communication
Zero communication, Chinese company, no phone service other than overseas, and no tracking for the order.very bad transparency to advertise a product that’s not even made in their home country. Never order again. In case you’re wondering, still have not received product, nor ANY communication from company which again outsources to CHINA.
20 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
We believe this review is fraudulent and has not been submitted by a genuine CHUUG customer.
To clarify, CHUUG is a UK-based company. We do not manufacture in China, and the claims made in this review are incorrect. We also provide customer support via phone on 0345 319 0345, in addition to our email support.
We take transparency and customer communication very seriously, and we are always available to assist any genuine customer with their order.
If the reviewer believes this has been posted in error, we would encourage them to contact us directly so we can investigate further.
Mike (Founder)
Need a drinking Mug, Get a Chuug!
It’s an Amazing design and overall an amazing Mug!! I enjoy drinking from it and filling up knowing my drink will stay cold. It’s my first Chuug and cleaning it is very easy, love the wood finish and the rope handle and the metal studs for the feet Great Job!!!
13 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi George,
Thanks for sharing your lovely feedback with us.
We’re so glad you’re loving your first Chuug, from the design to how well it keeps your drink cold. It really means a lot to hear you’re enjoying it. Your kind words mean the world to us, thank you so much!
Kind regards,
Grace
Very efficient website which allows one…
Very efficient website which allows one to choose from various options.
10 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Richard,
Thanks for sharing your lovely feedback with us.
We’re really glad you found the website easy and efficient to use, and we truly appreciate your support!
Kind regards,
Grace
Love CHUUG! Recommended to all!
The folks at CHUUG shipped their tankcard to me pretty quickly and safely from the UK all the way to Florida in the US. Love the tankcard and their care video is hillarious! Great product and definitely a conversation starter at any party!
25 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Ricardo,
Thanks for sharing your lovely feedback with us.
We’re really glad your tankard made it safely all the way to Florida and that you’re enjoying it. It’s also great to know that you loved the service you received and the care video. That truly means so much to us.
Kind regards,
Grace
Bought Qty 2x V3 Chuugs
Bought Qty 2x V3 Chuugs, so nice to have a quality handmade item. Never going to find out if it keeps beer cool for 2 hours though! Very pleased with them.
5 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Mr. D M,
Thank you so much for sharing your lovely feedback with us.
We’re so glad to hear you’re enjoying the quality and craftsmanship of your Chuugs, and that your beer lasted for two hours as well! Your kind words and support truly mean so much to us.
Kind regards,
Grace
I purchased 5 Chuugs for my clan
I purchased 5 Chuugs for my clan. We absolutely love them!! Really great quality and durable. Beautifully made and worth every penny!! Thank you
15 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Paula,
Thanks for sharing your lovely feedback with us.
We’re so happy to hear you and your clan are enjoying your Chuugs. It truly means a lot to us that you love the quality and craftsmanship. Thank you so much!
Kind regards,
Grace
I bought two to make the most of the discounts...
I bought two to make the most of the discounts, one alone is a little expensive. Delivery was quick and the CHUUG quality seems really good (early days). Certainly keeps my beer cool enough for the length of time it's in the mug🍻.
20 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Andrew,
Thanks for sharing your lovely feedback with us.
We’re glad you were able to make the most of the offer and that your Chuugs are keeping your beer nice and cold. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Antwoord van CHUUG
Hi Joseph,
We sincerely apologise again for the initial issue with your order. We always aim to dispatch orders promptly and ensure they arrive as expected; however, unfortunately, loss in transit is beyond our control, and this is something we never want our valued customers to experience.
We truly hope that the replacement order will fully resolve the issue for you.
Kind regards,
Grace
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