An absolute pleasure, really easy and straightforward to navigate/browse to adding to the basket to checking out and receiving your order. I am very happy with my purchase, love the feel and weight an... Toon meer
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Lees wat reviewers zeggen
I'm on my second Chuug, now owning a V3 which is amazing. I had a Version 1 which was also fantastic. I had a couple of issues with my Version 1 and when I communicated with Chuug, they couldn't hav... Toon meer
Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... Toon meer
My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Verenigd Koninkrijk
- 03452221501
- info@chuug.com
- chuug.com
4,5
Uitstekend
1K reviews
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Great mugs but buyer beware
I ordered twice from them. I bought two, then I decided to buy 4 more to get the whole set. I wanted a set of 6 matching mugs, but I got two that were new and 4 that were old stock. When I called them out on it, they gave me some money back. I appreciated that, but I would rather have had 6 mugs that matched.
6 augustus 2025
Review zonder uitnodiging
So glad I ordered them
I saw your ads on line and decided to get 3 for my sons and myself. When we got them I was so impressed I orderd 2 more. I'm waiting for them now. Now thinking about it I will probably order 1 more soon so I can have extras when friends come over. These mug are classic and very,very, cool. Well made and dripping with class.
27 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Rick,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your sons are enjoying your Chuugs! Your kind words and support truly mean a lot to us. We’re really excited to make another one for you very soon
Kind regards,
Grace
Arrived as seen on Instagram
Arrived as seen on Instagram
Time to Chuug
5 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Customer,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love Them!
Purchased two of the tankards and very happy with them!
Not sure I'll use them for coffee but perfect for the odd beer or two😉
3 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Mr Mark,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Fantastic customer support and really…
Fantastic customer support and really go the extra mile, fast response to comms and a great product. keep up the good work, it really makes a difference!
3 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Jon,
Thanks for sharing your feedback with us.
We’re really happy to hear you’ve had a great experience with our team and product. Your support and kind words means a lot to us; it really makes our day!
Kind regards,
Grace
I love the Chuug mug
I love the Chuug mug. I actually bought 2 for myself and a third mug for my brother. Great gift idea!
2 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Ross,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I ordered 2 of these
I ordered 2 of these. The craftmanship is what I was hoping for. The only thing I wish were different is for the rope handles to be notably stiffer, that would provide a more solid 'feel' when the mug is full of beverage.
2 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Mark,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuugs, and we’re truly sorry to hear that the handles are notably stiffer, as they shouldn’t be.
Would you mind getting in touch with us at info@chuug.com? We’ll be more than happy to look into this and provide the best possible resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
A great product
A great product. Looks great and does the job. Excellent service. Loved the additional email about how to look after the Chuug.
2 maart 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Justin,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
My brother loved the birthday gift and…
My brother loved the birthday gift and was thourghly surprised by the craftsmanship.
22 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Joe,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Chuug
Well made, great color, easy to hold with the rope handle and unbelievably fast shipping to the US. Highly recommended.
25 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Robert,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Ordered two mugs
Ordered two mugs. They are quality made and absolutely beautiful! It took a couple of weeks to get here from overseas but absolutely worth the wait! Had a question about shipping and the staff responded promptly and very kindly. Highly recommend!!!!
13 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Daniel,
Aww, thank you so much for your lovely feedback! We’re so happy to hear you love your chuugs and that our team was able to help with your shipping question. We truly appreciate your support and recommendation; it means a lot to us.
Kind regards,
Grace
I love my cup its really awesome its my…
I love my cup its really awesome its my favorite
19 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Sheena,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Chugging excellent.
Ordering was quick and easy. There's also a section, when ordering, to leave a note. This was great as a left handed person i wanted my initial coin to be facing out whilst drinking. Excellent quality.
25 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Pete,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Longer shipping time than advertised…
Longer shipping time than advertised took over a month but love the product
24 februari 2026
Review zonder uitnodiging
Excellent Product! Thanks!!
Excellent Product by Design, size and quality,
I’m very pleased with my beautiful piece of work, Thank you!
23 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Samuel,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
This is now my new go-to tankard!
This is now my new go-to tankard!! I absolutely love it and so does my wife as well. We have used them every day since getting them and see no sign of stopping any time soon!! Amazing product!!
24 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Scott,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your wife love the quality of your Chuug and are enjoying using it every day! Your kind words and support truly mean the world to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Definitely must have!
The mug is built with love and charisma!
The feel of it in your hand is a gentleman's handshake! Well done 👏
23 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Kelsey,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
All went ok very nice mugs 🍺 👌
All went ok very nice mugs 🍺 👌
23 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Kenny,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Quality
Purchased two mugs, service was excellent and the quality appeared to be excellent, unfortunately one of the mugs had a defect and failed.
Called Chugg immediately and left a message, sure enough I had a reply within 24 hrs.
Although it was something that could be resolved there and then I was going on holiday so they logged it for me.
On my return I called Chugg again and straight away it was sorted, no questions asked nothing, that is quality service at its best.
Replacement mug in the post.
Even though one mug failed don’t let that put you off these are quality proper mugs, I love drinking out of mine.
Worth every penny.
23 februari 2026
Review zonder uitnodiging
Cheers 🍻 Chuug
I got one for my best friend amd myself. Great looking, easy to clean and just a unique beer mug/tankard.
Love it!
3 februari 2026
Review zonder uitnodiging
Antwoord van CHUUG
Hi Daniel,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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