Circuit Laundry Reviews 

Unreliable and overpriced. I hate you.

Sophia is good!

Horrible quality & Expensive

Thanks Beth for trouble shooting .

Sully was extremely helpful and for quick at resolving my issue.

Sully was kind and patient. Solved my issue in a jiffy!! Thanks Sully :)

Sully is really helpful and friendly. She solved the problem immediately and refunded me. It was such a great experience.

Ariz was very efficient and helpful in assisting me!

Just feels like a total scam, so many of the machines are faulty and when you speak to customer service they go round and round in circles until you give up. I'm owed about £20 in refunds which they claim they would give me and then didnt, so i'm forced to have yet another customer service conversation that goes nowhere. This is very common with scam companies, they just try to make you give up.

Beth helped me with refund due to broken dryer machine. She was very helpful and quick with solving the issue.

Service support staff (Sophia) gave exceptional service

She is indeed a professional and pays attention to client complaints

Excellent customer service. Shout out to Sophia who helped me to sort out a refund very very promptly.

I'm staying at a holiday park and used the washing machine on site and the machine went out of order whilst our clothes were in there and got stuck. The customer service agent Millie was very rude and unhelpful and told us we will have to wait until after 7am tomorrow for them to contact us so they can send a specialist to get our clothes out and then she hung up after putting us on hold for 10 minutes. We then spoke to a receptionist at the park and found out an engineer isn't coming until Monday. So she expected us to wait until Monday to get our clothes back whilst they sit in water. She then also refused to give us the complaints number.

I really appreciate the support team. They quickly responded and solve my issue within minutes.

Beth from Circuit laundry was great, dealt with my query quickly

The dryer was faulty and I contacted Circuit Laundry on friday night to report the fault. Great and prompt response from the team the next morning - I am getting a full refund and the machine is going to be fixed soon.

Ellie at Circuit was very responsive and helped me instantly with my GDPR request. Great help thanks!

I live at Crown Place Cardiff, and Dryer 07 took my payment but the drum never spun. When I contacted support through the app, they refused to refund me, blaming a “loading issue” and saying my load was too small or uneven—just an automated excuse to take money. I put the exact same load into Dryer 05, paid again, and it worked perfectly, so if loading was the problem, the second dryer would have failed too. The support agent even contradicted themselves, claiming there was “no indication of a machine fault” while admitting they’re sending an engineer to check it. Instead of taking responsibility for faulty equipment, Circuit sends copy-paste responses to blame customers and avoid refunds. They need to fix the machines at Crown Place and stop exploiting students who have no choice but to use their service.

The customer service is good to what they are allowed to do but with a machine breaking on a Friday early afternoon and no possibility to have a technician until the following Monday it’s not a good service. My clothes have been swimming in dirty water for almost 3 days.

Tori from the customer service team really helped me out and the service itself is useful for accommodation.