JLA Reviews 1.872

I called with a breakdown and was asked to do a test and Bethany would call me back in 10 minutes, but this did not happen. I had to call back almost 1 hour later. Otherwise it was a good experience.

We have accessed your portal today for the very first time and found it very easy to use. We got through straight away. The service was of great standard and we were supported with our request very promptly and professionally.

This company is easy to deal with, our query was sorted immediately, I would definitely recommend

I have had an extremely disappointing experience with JLA.
Communication has been consistently poor, and the tone used by staff has been unnecessarily blunt and, at times, quite rude. Instead of resolving issues internally, I have repeatedly been asked to provide information that should already be accessible within their own systems. There seems to be a clear lack of coordination between departments, which results in customers being passed around and having to repeat the same information multiple times. This creates unnecessary stress and delays, especially when trying to resolve something as straightforward as agreed pricing.
What is most concerning is the approach taken when there is a disagreement, rather than working collaboratively to resolve the issue, the response feels dismissive and unhelpful.
I would strongly recommend improvements in customer service, internal communication, and professionalism when dealing with clients.

Very clear about problem and looking to resolve today

Great customer service.

Really Helpful, great service, one phone call and the issue was sorted and even offered about the online portal to make things easier

They are continuing on charging for an Ice machine I don’t have this has happened for the last three months they have informed me that they may not be able to issue a refund.

The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm. To my surprise the engineer was on site within couple of hours. May be my luck but the point was the speed of the duty of care the JLA staff did. Many Thanks.

The customer service is great, issues are handled professionally and promtly.

I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently. After a few ups and downs with previous issues, it's a relief to have everything sorted so efficiently. Highly recommended for their professionalism and dedication.

If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with all costs my experience has been dreadful.

Very helpful and friendly advisor, informed me of the portal that can make reporting repairs easier and I will use from now on. My repair was logged easily and a quick date arranged to attend.

Very efficient, matter dealt with very quickly, thank you

The person i spoke to on the phone was very helpful, he tried to solve the problem over the phone. Unfortunately the problem remained so he booked us in for an engineer to visit with 24hrs. The person was very efficient.

very helpful customer service.

From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduction to any company to receive that level of customer service.

My call was answered quickly, professionally and explained when the engineer will be able to attend site.