The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Toon meer
Bedrijf heeft geantwoord
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Toon meer
Bedrijf heeft geantwoord
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wasmachine-muntautomaten leverancier
- Huishoudapparatuur winkel
- Electronica reparatieservice
- Elektronische onderdelenwinkel
- Elektronicawinkel
Geschreven door het bedrijf
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Geschreven door het bedrijf
Contactgegevens
Meadowcroft Lane, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Uitstekend
2K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Brilliant customer service
When ringing them, they are extremely helpful, explaining simple fixes over the phone, and if anything else a engineer out within 24hours.
16 april 2026
Antwoord van JLA
Good afternoon Sammy,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Jason,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good afternoon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Has been a pleasure working with MICK
Has been a pleasure working with MICK ; he has the knowledge so much needed for the issue to be resolved; he was prompt and ready to give solutions and answerrs
16 april 2026
Antwoord van JLA
Good afternoon Lily,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Debz,
Thank you so much for your lovely 5‑star review. I will make sure that Mark and her manager see this amazing feedback.
Kind regards,
Ella
Always excellent service and mikey…
Always excellent service and mikey always efficient n polite 😀 always a pleasure to see him.
15 april 2026
Antwoord van JLA
Good morning Lisa,
Thank you so much for your lovely 5‑star review. I will make sure that Michael and his manager see this amazing feedback.
Kind regards,
Ella
I used the online messaging service
I used the online messaging service, which was quick, a little too quick as I was on a phone call whilst waiting for someone to answer me, they did so whilst I was talking, and I missed them. They did not wait; however, they redeemed themselves by picking up my next message quickly.
The call handler was quick, efficient and booked an engineer to be with us within 24 hours.
Nicely done JLA, thank you
15 april 2026
Antwoord van JLA
Good morning Sonia,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Zero Star - Avoid at All Costs
If I could give a zero star, I would. The company is so completely underhanded in its tactics of upselling. They will cold-call, imply that services are due when they are not, and then charge companies for 'extra' cleans we've never requested.
Ella from Customer Service - there is no request for further information!
15 april 2026
Review zonder uitnodiging
Antwoord van JLA
Good morning Clare,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into these issues for you?
Kind regards,
Ella
Terrible service
Terrible service, engineer ignaored all booking in protocol, never spoke to anyone
Claimed machine was working and was not so recall now in place
Claimed another machine dryer was not JLAs but they are under contract so recall for this as well
15 april 2026
Antwoord van JLA
Good morning Kenneth,
Thank you for providing us with this feedback.
I have passed this on to the relevant team so we can investigate the issues you’ve experienced.
Kind regards,
Ella
We recently had an auto-dosing system…
We recently had an auto-dosing system installed by Russ from JLA, and the experience was top-notch from start to finish. Russ was incredibly professional, arriving on time and getting the job done with zero fuss. He took the time to explain exactly how the system works and ensured everything was calibrated perfectly before leaving. It’s rare to find a technician who is as efficient as they are knowledgeable. Highly recommend his services!
15 april 2026
Review zonder uitnodiging
Antwoord van JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Russ and his manager see this amazing feedback.
Kind regards,
Ella
excellent support quick response very helpful
great service very helpful quick response
14 april 2026
Antwoord van JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Dalecroft, Dryer Gas servicing
Martin was friendly, Polite, efficient and informative.
15 april 2026
Antwoord van JLA
Good afternoon Charlene,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
Jla are very good
Jla are very good, friendly, helpful.
Do a great job on our machines.
15 april 2026
Antwoord van JLA
Good afternoon Diana,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
good review
good clear communication with telephone operators
satisfied with efficiency
engineer came within 24 hours as promised
7 april 2026
Antwoord van JLA
Good afternoon Karen,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Speedy and efficient
JLA are always very attentive and proactive in ensure our repairs are carried out as quickly and as to a high a standard as possible.
13 april 2026
Antwoord van JLA
Good afternoon Tyler,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Brian,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this fantastic feedback.
Kind regards,
Ella
Phoned up to report an issue
The phone call I made to JLA this morning was really helpful and they delt with my query very well as I had to phone up to report some machines that were not working or out of order. I was told on the phone that an engineer would be out to repair the machines within 24 hours.
So very helpful indeed
14 april 2026
Antwoord van JLA
Good afternoon Magnus,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
They were helpful and advised that…
They were helpful and advised that someone would come and look within 24 hours.
14 april 2026
Antwoord van JLA
Good afternoon Lauren,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
quick service ongoing problem.
13 april 2026
Antwoord van JLA
Good afternoon Andrew,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Antwoord van JLA
Good morning Anthony,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a review.
Kind regards,
Ella
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