Citrus Holidays Reviews 

Appalling service, we booked a family holiday to the red sea in Feb 21, paid half. To go in Feb 22, awful communication, but they kept saying everything was good to still go, then they told us two weeks before this wasn't happening, when I asked why it was because they hadn't secured the hotel, outrageous we lost the holiday, after a huge complaint from me I got full refund, but they tried fobbing me off with credit.
If I could do zero stars I would, do not use this company.

Citrus Holidays was very helpful in rescheduling our trip, after it was initially cancelled due to COVID.

We have not received any refund since our trip was cancelled due to Covid issue 2 years ago. Yes this company keeps promising we will be refunded very soon but that has been the response for 2 years.
We have not been reimbursed anything of our $2700.00 + no flights, no hotels nothing at all.
Yes I agree further action is necessary. I will look into a law suit information is very helpful. Thank you
LJM

Rose was clear and broken down the benefits of booking a particular holiday and what was includes. Lovely lady.

We booked a holiday with Citrus 15 months ago which we were told was fully refundable. We were in complete lockdown a year ago when we were supposed to travel so could not go. We are still waiting for refund. We will start court proceedings because we get excuses but no refund like many other people. Do not book with this company

Have booked with this company fir many years including long haul. They are much cheapwr than any other travel agent for exactly the same tbing. I dont know how they di it. Rose the travel consultant was friendly clear and efficient and i was very impressed. This company is now called cities and beaches. In the past they booked a holiday toPeru for us. The most organised holiday weve ever been on. Just booked a holiday ti cyprus. Once again fantastic value for money would definitely recommend

Paid $27,000 to Citrus for a trip for July 2020. They cancelled it because of Covid (which was understandable). The airfare and hotel reimbursed Citrus right away. It has been almost 2 years come this July and to date not one penny have they reimbursed us. I have emails from representative in addition to recordings that we would get our money back by September 2020. Since then all they are giving me is excuses for almost 2 years. Further steps are necessary!!!! Really hoping not too.

I found citrus.co.uk very efficient. However, when EasyJet cancelled the original flight, Citrus claimed that they did not know about the cancellation.
As the tour operator with whom I made my booking, it is simply unacceptable that Citrus should attempt to abrogate responsibility and blame EasyJet.
The tour operator should and must hold overall responsibility.
Despite the foregoing, I would recommend Citrus

All good service friendly and good knowledge

Do I really have to give a star to write this review??
Avoid booking. It took nearly a year to receive a refund and that was through the bank.

I found a great deal to visit a Sorrento coast at amazing price Friendly and professional customer services at Citrus holiday.

I suggest you tell them that if you do not receive repayment in the next fortnight, you will issue a Summons without further notice, and will also reclaim from them the Summons fee and interest (8% pa under the County Courts Act) from the date you paid them till the date repayment made. I issued a Summons (you can do it online) at the beginning of December, and they paid up (together with nearly £300 for the interest claimed and Summons fee) before the date for applying for Judgment in default. -

I have to tell you that I am worried. I have paid in full for a trip to Sri Lanka 1 February and have heard nothing from Citrus....
I have called and they say they will call back in 1 hour, this was 48 hours ago...
I have also emailed them.....

This is going to be our 2nd holiday with Citrus if this holiday is as good as our Triple Asian Tour then we cannot wait. Victor was great helping us arrange our holiday we will definitely keep coming back to you.

Just do it, good service and value

Order was made without any fuss and room upgraded without asking, great service...already looking forward to the holiday....a first time user...
Regards
Tom

Great experience booking a short break to the Sorrento area through Rose who was very helpful & friendly. Was able to give good advice when asked about the airline & the hotel in question. Thank you Rose

It’s interesting to read that not one person has got a refund , without going through the banks or courts

Paid around £780 for a trip to Prague Vienna and Budapest in Oct 19.We got on the plane in March 20 and got off again because Prague was closing its borders due to the Civid 19 pandemic.
We eventually got a refund from Citrus holidays of ……£95!
Won’t use this ripoff company again.