CityRise Reviews 

I had an excellent experience working with Fran during the recent tenant search for my unit at Spectrum House. Throughout the process, Fran was professional, responsive, and highly supportive. Communication was always clear and timely, and she made what could have been a stressful process feel smooth and straightforward. Her dedication, attention to detail, and commitment to finding the right tenant were evident at every stage. I would not hesitate to recommend Fran to anyone looking for a reliable and knowledgeable property professional. Thank you for your excellent support and assistance

This has got to be the best experience getting a new home thanks to the amazing staff . From viewing with Connor to application process and documentation with Fran Addison,everything was seamless. I recommend CityRise for all matters property.

Worked with Fran at lettings to help find a suitable tenant for my property. She was always very responsive and communicative, and provided valuable expertise which is just what I needed as first time landlord!

Made renting a property quick and stress free, ran by lovely and helpful staff!

Cityrise rental manager Fran Addison was very helpful in finding the tenant. She took extra care of pursuing the prospect through the process. I would recommend City rise for the portfolio management

Very efficient,clear,polite and professional

Fran is excellent. Autonomous and proactive, often resolving issues before they even arise. She manages my property smoothly and is always easy to deal with. Highly recommend.

Fran Addison has been exceptional from the very beginning. She has been incredibly kind and patient, taking the time to show me the property, provide me with valuable advice, and explain the clauses in the TA. Her prompt responses have made my experience working with CityRise truly comfortable. I highly recommend working with Fran Addison and CityRise.

Sophie was extremely professional and practical in all the respective advice required pre.sale

Professional, friendly approach. Knowledgeable, confident advice.

Ross Harding, the Lettings Manager at City Rise, was extremely helpful during a challenging period when my flat remained vacant for some time. Ross took the initiative to visit the property at my request and carefully assessed its condition. Based on his experience and understanding of the market, he provided honest and practical advice, recommending that the property be rented at a slightly reduced price to help minimise the financial losses I was incurring while it sat empty.

I really appreciated Ross’s proactive approach, professionalism, and willingness to provide clear and realistic guidance. His support helped me secure a tenant and get the property occupied again, which made a huge difference.

I would highly recommend Ross for his expertise and genuine commitment to helping landlords navigate difficult situations.

The team at CityRise were a pleasure to deal with. For a process I thought would be stressful, they made it pain-free. I would highly recommend them.

I have recently completed on my property with City Rise and couldn’t be happier. Super smooth and always kept me with consistent communication. Thank you again

I have been very impressed with CityRise and how they’ve managed my property. They let it quickly and everything has been smooth and streamlined since moving from my previous agent. Would recommend.

I’ve had an excellent experience working with Sophie Brooks on my property investment journey. From the very beginning, she has been knowledgeable, professional, and genuinely invested in helping me achieve my goals.

What really stood out was her ability to explain complex property strategies in a clear and practical way. She took the time to understand my financial position, risk tolerance, and long-term objectives, and then tailored her advice accordingly. I never felt pressured — only supported and well-informed.

Thanks to her guidance, I feel far more confident in my investment decisions and have been able to move forward with clarity and a solid plan. Her communication has always been prompt and transparent, and she consistently goes the extra mile to ensure everything runs smoothly.

I would highly recommend her to anyone looking for trustworthy, knowledgeable support in property investment.

I want to say a massive thankyou to Sophie for helping me but my property I really couldn’t recommend her enough. She helped me from start to finish answering any questions I had, just wish all people could be as lovely and professional as Sophie. Again thankyou so much would give you ten stars if I could, will definitely be returning to you

I reserved an investment property through CityRise and, based on my experience, I would strongly urge prospective buyers to carry out extremely thorough independent due diligence before committing any funds.

In my case, I paid a reservation fee of £11,095 following strong assurances that extensive due diligence and background checks had already been completed and that the process would be “smooth and simple.”

I was also given 24 hours to sign the reservation agreement, which created significant time pressure at a point where material information had not yet been fully disclosed or independently verified.

However, once my independent solicitor and mortgage broker reviewed the transaction, a number of material legal and commercial concerns emerged that had not been clearly disclosed at the point I was encouraged to commit funds.

Legal and structural issues raised during conveyancing included:
• Absence of a Building Regulations completion certificate
• Title and covenant-related matters requiring further legal consideration
• The need for indemnity protection in relation to title matters
• A required deed of variation to the lease
• Right of access/right of way considerations affecting the property
• Mortgageability concerns following a significant down valuation

These were not minor technical points — they were matters my professional advisers considered sufficiently material to advise against exchange until resolved.

The property was marketed to me as securely tenanted and presented as a ready-made income-producing investment. However, when I later requested evidence of rental payments and confirmation of the tenant’s deposit protection, I was informed that the tenant was willing to move into another flat.

This was materially different from the secure, in-place tenancy that had been presented during the sales process and significantly altered the investment risk profile.

I also raised specific questions about parking and external areas. The marketing indicated parking was included, whereas the lease documentation stated that the property does not include a right to park unless expressly granted. This distinction is important for both rental desirability and resale value.

Based on my review of the company information available to me, the developer appears to be connected to the building’s management company structure. This is a material factor for investors because it can affect service charge control, future costs, and mortgage lender appetite. This relationship was not clearly explained to me at the point of reservation.

Although the development was described to me as effectively complete with only finishing touches remaining, ongoing snagging and condition concerns were still present when reviewed. Parking appeared not as described along with other material information such as the garden areas.

Buyers should also be aware that important sales conversations may take place by phone. In my case, the original sales call was not retained within the records later provided to me, despite the transaction value being substantial. I would strongly recommend that buyers keep their own independent records of all conversations.

I also experienced strong encouragement to use recommended brokers and solicitors on the basis that they had already “done the background work,” which contributed to the overall impression that key risks had largely been addressed.

When I later raised substantive concerns based on professional advice, the property was remarketed and the full reservation fee currently retained, despite the seller cancelling the transaction/re-listing I am currently in dispute and trying to resolve through the ombudsman and I plan to make a further complaint to trading standards and ICO.

Do not rely on marketing summaries or verbal reassurances. Before signing any reservation agreement or transferring funds, ensure that:

• your own independent solicitor has reviewed the full legal pack
• Building Regulations and title position are confirmed in writing
• mortgageability is independently verified
• tenancy evidence (including deposit protection) is documented
• parking rights are legally confirmed
• management company structure is understood
• snagging and completion status are evidenced

This review reflects my personal experience of the process and the issues that arose. Prospective buyers should ensure they obtain fully independent legal and financial advice and satisfy themselves on all material matters before proceeding.

The staffs and service was top notch, the communication was smooth and quick response via email, my only frustration was the so many paperwork which I could understand the legal process but things can be simplified. Apart from that could have rated them a 5ster

Fran helped me throughout the whole application process she made things go as smoothly as possible and kept me updated on my whole application and the process of how everything works. I could not have asked for a better agent to help me with my first apartment.

Excellent and outstanding service - tenant organized within a week of completion.