Cityrooms Reviews 

My wife and I rented our first room from City Rooms, and my only advice would be, "stay away."

They only respond fast when they ask for money and spam your inbox close to your notice period.

They told us that a cleaning person would come regularly, but they only sent someone before a new tenant moved in, plus a couple of other times because we asked about it. In addition, the cleaning was terrible. Once, we asked for carpet cleaning and dealing with a "moth problem" in the room. The cleaners they sent did a terrible job, making things even worse.

Even with the bills and council tax included, their properties are overpriced. Also, the bills included part is a half-truth. The owner only pays a certain amount of energy and water bills. They charge the excess amount when the tenant moves out.

We had several other minor problems regarding shared spaces in the flat, such as the dishwasher's repair.

I hope nobody has a similar experience as ours, and to grant that, the best solution would be to avoid renting any property by them.

A huge thank you to Pablo from City Rooms who absolutely went the extra mile for me! Could not be more grateful for his professionalism, efficiency and wisdom in what is a stressful and difficult rental market. Would recommend Pablo to anyone looking for a room in London in a heartbeat 👏🏻

DO NOT RENT A ROOM WITH THIS AGENCY

Please be aware that the vast majority of positive reviews are for helping to find accommodation but not during and/or after the tenancy. They lure you in and then leave you to it once they've got your deposit and money. The negative reviews are from people who have experience Cityrooms and have actually lived in their accommodation for an extended period of time.

I lived in a room in London for 10 weeks.

The only positive thing I can say about the company is that Andrea was helpful when trying to find a place - this makes sense because as soon as they've secured your money after signing the contract then they're not bothered about helping you out.

The director, Jorge told me that if I were to be locked out of the house (which happened to me) or I'd forgotten my key they wouldn't treat it as an emergency and nothing would be done so I'd have to be on the streets until the next morning. However, having a power outage would be classed as an emergency. What!? There is no late night key service.

The company is full of liars. Its no wonder the company has been flagged on trustpilot for 'misuse' (fake reviews). This place is corrupt.

Get to know your fellow housemates BEFORE signing up to a tenancy agreement. I was locked out my house (the lock had a cache on it) multiple times by a fellow tenant. I asked the director Jorge to change the locks so I could access my room 24/7 that I was paying for (this should have been the case from day 1). He said that for the sake of £200 he wouldn't be willing to change the lock and suggested that I pay for the new lock. What?! I said no.

When I left the property I was told that I'd marked some of the walls. Cityrooms wanted to charge me £50 for the damages to their walls. I told them that the marks were there before I moved in and I proved this by sending them photos. They said they'd take £25 off which I didn't accept. After further emails and a call with Jorge, they took the remaining £25 off. I asked them to send me an invoice they'd been issued for damages. There isn't an invoice - they'd plucked the number out of thin air. When I produced photos of the walls before I moved in - proving that I did not cause the marks, there was no apology for them accusing me of marking their walls when I had CLEAN evidence (Cityrooms accepted the evidence) it wasn't me. Simply rude. The employees are clueless and couldn't run a bath nevermind a business.

Jorge also changed part of my contract centred around the electricity and gas costs midway through my tenancy. You need to find out if your house has an electricity and gas meter and find out exactly how much you'll be charged otherwise you'll end up paying more than you'd signed up for. You couldn't make this up!

Avoid at all costs. Its not worth it trust me.

I didn’t rent a room through this agency, however, Pablo did a good job. In 20 minutes he found a suitable option for me and explained the current market situation. I totally will ask him again for help in the future.

4 stars because I didn’t find a place that suited me.

Pablo was very helpful, and did everything he could to find the perfect place for me. He was straightforward, and didn’t sugar coat the situation like other agents do. The room hunt didn’t work out, unfortunately, but I’m happy with the service overall. I’d recommend Cityrooms, and Pablo, to anyone who is looking to rent in a shared accommodation.

Finding accommodation as a student in London had been a very tedious task. Cityrooms and in particular Pablo made my life a lot easier. I had been searching for almost 2 months but managed to find a place in a day thanks to Pablo, he was extremely helpful and patient in finding and securing my place.

Moved to London recently and househunting is a nightmare. Pablo from CityRooms was very helpful and friendly, quickly showing me many listings and was able to place a holding deposit the same day.
Good service overall!

Pablo was great, really helpful

the agency, Pablo helped me quite a bit with getting a room!

flexible and genuine and willing to hear me out, I’d recommend this !!

Pablo was helpful in securing me an appointment & showing me what was available on the market.

I searched for a place to live for about 5 months but I couldn't find anything. I had agents cancelling on me a few minutes to my viewing appointment. A lot of empty promises were made to me by agents and they all disappointed.

Alhamdulillah my struggle came to an end when I reached out to Pablo. He sorted me right away from our first meeting. He offered me an accomodation which I agreed to at first but later on changed my mind. He quickly understood my concern and sorted something out for me again. I'm very pleased with how he handled my situation and how understanding and considerate he was.

I was attended by Pablo and I liked his interest in offering me an accommodation according to my budget and needs.

When I went to cityroom, Pablo helped me to find my room, he advised me about the best areas in London, prices, and whenever I had a question, he always solved it.
I highly recommend cityroom because the agents, like Pablo, help you to find a room quickly and easily.

When I arrived, there were no people in the reception, so I had to wait for knowing what to do

Without being able to visit the room in person, I booked it and it was everything I imagined and more. Salvo Patronelli (the agent) is super accommodating and available at all times for any inquiries. Great experience!

City Rooms is dealing with clients like this. Please do not sign up unless you want to end up with the same text from them. See under. Dishonest Company. They lie about keys, overused bills, they started to advertised by agents name instead of company name. Do not pay them. I moved into a honest household after I left them. I refused to pay bills without proof and smart meter installed. They forced me to move out in 30 days but they sent a bill for moving out ealier than the contract finished. At my new honest place with genuine landlord Smart meter displays on the 24th of the Months with current market situation electricity 47.33 pounds and gas 20.26 pounds. 4 people using the facilities. Same amount of people as in City rooms property.

Here is the message from them.

"Hi Eva

This is a message to let you know your managing agent, City Rooms, has submitted end of tenancy charges for £2257.51 for xxxx House Maida Vale. Double room.

Head to our website to login (tenant.reposit.co.uk) to respond to the charges.

You will need to respond on your dashboard within 7 days. If you do not respond, you will become liable for the amount in full.

Many thanks,
Reposit Team"

Stay away from this Scam Agency
Stay away from this Scam Agency
Stay away from this Scam Agency,
they are Frauds, Liars and Thieves using loopholes to rob peoples money via Deposits and rents
there directors( sophiscated thieves') are fully aware of the practices and will not resolve any issues.

They need to be SHUT DOWN

Warning every potential Victim...
of their practices they stole my deposit
and many others.

East london offices are the worst and have now closed...hip hip hooray 1 down

DO NOT USE THIS COMPANY
using loopholes to extort people

Salvatore and Jafar are very reliable agents and they helped us find a perfect place.

I did not end up renting from City Rooms but had a good experience with them. I made an appointment with Salvatore, and he was able to find me a room and I paid a refundable deposit to secure it. However, I was able to find a room that more fit within my budget and was for a shorter time period. City Rooms has now completely refunded my deposit, and I am happy with the service they provided even though I did not end up renting their room. If I were looking for a room in London again, I would definitely consider using City Rooms.

Our city rooms experience was average to be honest. But our letting agent 'Manfredi' is an amazing person. He literally helped us in our difficult situation and relocated to another apartment since we had some issues with the present home. Thank you Max for being so humble and kind.