Cityrooms Reviews 

Don't go with city rooms!! Ask to see contract before you put down deposit.
The agent I spoke with was so pushy but I was desperate to find a room as it's very stressful looking for a room in London at the minute. Naively (and won't do this again) I sent the deposit over (holding and security) before looking at contract. Holding deposit was to take off market and security was for the my deposit scheme. I assumed as it was going to be held in a deposit scheme that my money would be safe and a refund would be easy to get should I not go through with property.

Wrong.

The contract was not what was promised. Bills are not really included and there were loads of really weird clauses in the contract. I decided to withdraw and at that point I had accepted I would not get the withholding deposit back (my fault) but thought I'd get my security deposit back. I messaged the agent I had been dealing with. No response for ages. Then was told that all of the deposit was non-refundable and I wouldn't get it back.
I then decided to email the manager and remind them that not giving me back my security deposit was against the law and was theft. If anyone is going through the same thing threaten them with the Property redress scheme and small claims court! Finally, I got a response and they luckily refunded my money eventually.
So stressful and completely taking advantage of people who need places quick!! I dread to think how much they've taken advantage of some people who aren't aware of the law surrounding deposits.

Total scammers.

They need to be reported.

Ps don't believe any 5* reviews. Notice how they all have the same theme, mentioning agent directly etc.

No doubt they’ll give me some rubbish reply on this. Whatever they say isn’t true the above is.

My experience with cityrooms has been great, Manfredi has gone above and beyond to help me throughout the process and he has helped me with a second relocation as well, keep the great work guys!

I have been using city rooms for over an year and am very pleased with the service delivered by Mike Fantin. He is always available to sort out any doubts/issues and perfectly guides you in getting the best fit room according to your needs with reasonable prices.

My deposit was to be refunded within 10 days its past 2 weeks no response from the team. Tried contacting via email phone calls but no response and my deposit is yet stuck with no updates. Very poor service.

I live in city rooms because my agent is the best guy, thank you Jafaf for taking a care of your clients.

Worst experience ever. They can say everything until you rent and sign a contract after then everything can be changed or can be not expected. They ignore you when you report a problem. They do not try to solve problems, not helpful.

I have been using city rooms for the past month, and am grateful for the aid I received from the agent who has been supporting me in my house hunt before I even started renting in London, Mike Fantin. Though the agency itself was okay, Mike was always a go to point of support and more than willing to respond to my thoughts, no matter the time. A gem to the agency to be sure.

Used them twice in the past 3years, nice and friendly team there, especially the service team.

Jafar is the a really helpful agent and he has helped a lot and will help a lot of people find a home that is good for them.

I worked with agent Thomas Paul to find the right location for me. He was incredibly friendly, professional and really went the extra mile to help me. He is very reliable and even helped me with a crisis outside his role and out of working hours. I really appreciated the service he gave me and can recommend using this business and Thomas especially. Signed as a tenant of Langbourne Place.

*** DO YOURSELF A FAVOR AND STAND AWAY FROM THESE UNQUALIFIED PEOPLE ***

- I went to the building the first day and I could not get in as they provided me with the wrong key
- the 2nd day I accessed the building but I could not get into my room as the room key was wrong too
- spent £100 in hotel those two nights, I requested a refund to the agency and they refused to pay me back
- finally on the 3rd day I got into my room and I found out I would not be sharing the flat with 2 people as stated by the agency but 3 people
- wifi does not work, light in the bathroom does not work, we have been using our toilet with Iphone lights on to see, I informed my point of contact but no responses were ever given
- there was no water twice already in the house (I have been in the flat for 40 days only), I reached out to my POC and two managers, respectively: MANFREDI - GIOVANNI - SALVATORE, none of them investigated into the issue
- for this room I pay £1060 per month an I am now in the process to leave the contract through the council advisor and get my 5 weeks deposit back

Last month with city rooms was not easy, please don't make the same mistake I made.

Where do I start with this company; had I known I should have done my research and never Let any property with them. Their estate agents can be charming but do not fall for them they are in to take all your money and deposit.

So as stated in previous bad reviews this is not a drill, when you pay your deposits with them they are willing to take every penny from you at the end of your checkout.

I got a bill of £810.98 for extra electricity and gas bills. Sounds like a joke right? But this is actually a charge for each tenant that stayed in this property.

Before moving in they advertised this Apartment as a 3 bedroom and 3 persons flat. Upon moving in there were 4 people living here and another tenant bringing multiple friends to stay. This is very unfortunate as this will put you in a dark hole on your final bills.

Now the amount they state they pay towards Gas and electricity is tiny and this is more of a their trap. With gas bills and electric bills rising you are better off renting a place and paying for those bills yourself.

Not once will they inform your throughout your stay how much you owe in electricity or gas bills. They are billed every 3 months so each tenant should be aware if they have over-usage but this is not clear.

Finally in 2020 I moved over from a flat in Canada Water to another Flat in Limehouse. I signed a novation of contract which means any previous contract is closed. I was made to pay a new and extra deposit via MyDeposit scheme. Things were running smoothly until after I finally decided to move out. They brought a bill of extra gas and electricity from 2020 from Canada Water. Despite closing that contract and novating to a new contract which is a breach of the law.

These guys constantly break the law, I have spoken to my solicitor for legal advice and I am willing to fight every penny left.

Please this company is not worth the hassle, in the name of God do not rent from them. If you do, consider your deposit gone.

Quick Update: Following their reply to this message below, don't let them fool you. I have currently opened a third Party dispute with MyDeposit to get my money back also they stated that I agreed for the sums to be deducted which is a complete lie. Let's see where the Third Party arbitration from MyDeposit goes. I'll be taking them to court shortly after.

Please do not let them fool you with their stupid generic reply this is not a company to be trusted and stay far away from them.

I visited City Rooms, in April and my Agent was Fabian. He gave me all the details for the accommodation and I paid £295 deposit.
I work in the Education Sector, so had within the 2 weeks Easter Holidays to move. I was in contact with Fabian daily. He replied promptly to messages for progress of the move.
Unfortunately, the tenant leaving couldn't move out on time, which meant I could not move within the 2 weeks holiday I had. My move was not urgent, so I can return to them in the Summer to help find another suitable place.
This was explained to City Rooms in an email. The Manager Giovanni was understanding and my deposit was refunded in full.
I really appreciated that and will definitely recommend them to other people.
They are a reliable organisation.

Danny and I met when I approached him asking for advice and tips on getting a good deal in renting a room. Since then, he's been nothing but encouraging and extremely helpful. He's highly professional as well as kind, and his knowledge is second to none. Would highly recommend if you are looking to rent a room.

DO NOT RENT A ROOM WITH THIS AGENCY!!!
Corrently renting a room, can't sleep at night because there is an engine buzzing all time. They offered to change the room and then disappeared. Totally unable to reach anyone to solve my problem: I will be forced to pay more than 2100£ and not be able to sleep.

In response to what written by City Rooms below:
First of all, it was not a car engine, it was the boiler that you took 2 months to fix, adding the excuse "we cannot reach the owner". It is placed right above my room, so imagine what kind of nightmare I have been through.
Second, it is not true that I could relocate: there was no available room. The thing about the 11th is false as well, because you made me book a room that was not free and, as a matter of fact, next Monday I have to go to your office to fix the problem (Thankfully, Michele is a competent and honest person, unlike Alessandro)

DON’T GO WITH CITY ROOM.
This is serious warning.
I don’t wanna give them even 1 star.
At first I give you summery.
1. They don’t respond quickly.
2. They ignore you when they have any problem.
3. They don’t check state of property before you move in.
4. They don’t do anything if you ask them to fix the serious problem. If they do, it takes 2 and half months at least.
5. No central heating for 2 and half months since day one.
6. No hot water for 2 and half months since day one.
7. No gas stove for cooking for a month.
8. They could kill us because of gas leaking caused by old boiler they didn’t change despite I asked them.
9. They try to threaten you.
10. They try to force you to kick out of property.
11. They didn’t not have HMO license(which is needed for letting property for flat share) SO YOU MUST CHECK BEFORE YOU MOVE IN. *We confirmed with COUNCIL.
12. They try to do illegal things.
13. They don’t communicate within company.
14. Overall THEY DON’T DO THEIR JOB AT ALL. JUST TRY TO STEAL YOUR MONEY AND PUT YOUR LIFE AT RISK.

Here’s the story. Maybe some people don’t believe this because it sounds like some fiction drama but unfortunately these all are truths.

Once you go with them, you’ll know what I am saying.

Since I moved in there was no heating and no hot water. And despite I have reported from day one, they didn’t fix for 2 and half months.
Because of mould from that condition, I couldn’t stop coughing for a long time.
And the worst thing was old boiler. Central heating and hot water were not provided because boiler was too old to work properly and they knew that but they left for 2 and half months. And we found gas leaking because of that old boiler. That means they could kill us seriously.
Gas leaking was confirmed by British gas company and they stopped gas so I also couldn’t cook for a long time and that costed me extra.
I have more annoying experience.

Anyways, DON’T GO WITH THEM.

Good luck you all.

From day one, Salvo and Galvin sounded very professional and available to any questions/Requests.

As a professional, I can confirm that They have been there - above and beyond - to get me the most suitable accommodation while considering my needs.

I definitely recommend those 2 cityRooms agents to anybody who needs an accommodation.

Stay far away from this company

A company you should go to only if you need accommodation in very short notice. They place you in properties without telling you the true amount of housemates you’ll have. They advertised a 3 bed/3 housemate flat to me only for me to find out both rooms had 2 people living in them so it was actually 5 of us in the 3 bed flat!

This then affects the electricity of course which they conveniently allow to be overused until they inform you of the overusage bill owed at the end of your tenancy. Truly terrible company, rude team who do not respond to issues in good time

I cannot stress to you, do not give this company business unless you have absolutely no choice. They have somewhat decent flats on offer (location was great) but there are better letting agents out there

Do not choose this agency cityrooms, the say lies, and they send weird people to live with you, I had a very bad experience. And into the contract landlord pay only 30 pounds and they take money from your deposit. No transparence on the service. I really do not recommend this agency at all.

Sony my agent has been amazing throughout the process of renting a room. He showed me the room at 8pm and was always available when needed. I have no hesitation to recommend Sony to anyone looking for a room he is the man!