Worst company ever to purchase from buyer beware!!! These guys are real fly-by-nighters who deal in Casio watches of very questionable quality. First of all note that despite their .co.nz web suffix,... Toon meer
Bedrijf heeft geantwoord
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Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely... Toon meer
Bedrijf heeft geantwoord
I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condi... Toon meer
Bedrijf heeft geantwoord
I needed a chronograph watch due to a job change where I am now charging by 6-minute intervals and I have trouble calculating time expended. The watch needed to look professional, too. I couldn't have... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
577 reviews
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Quick delivery
Quick delivery, ordered Saturday, arrived Tuesday in Auckland, no additional charges on arrival. Everything looks in order
8 juni 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Customer,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Fantastic purchase and awesome service!
Fantastic purchase and awesome service! Would definitely buy again.
15 mei 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Deanna,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Happy Zeppelin owner
I am extremely happy to receive my Zeppelin watch as I have wanted one for many years now. Right price,right product which got delivered in three days! So chuffed
12 mei 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Graham,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Outstanding experience from the initial…
Outstanding experience from the initial order of my new watch through to delivery only three days later. Informative and accurate tracking of the courier process, just about to order again, well done keep up the excellent service.
9 mei 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Warren,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Easy process all round
Easy process to order, packaged well and sent super quick. Can't ask for more. Will be buying again for sure.
15 april 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Dean,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
High quality product and fast delivery
High quality product and fast delivery. Very impressed with the usefulness and high specifications of the watch.
15 april 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Alex,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
My watch arrived,much wii than…yes
My watch arrived,much wii than anticipated.
Iam very pleased with the quality of the watch.
Will definitely buy another in the near future,thank you so much.
14 april 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Andy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Happy Invicta buyer
I’ve bought two watches so far online and it’s been a very simple experience. DHL are superb even when I had to change delivery address there service Center was excellent. The important experience for me is the confidence to buy again.
14 april 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Andrew,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Loved my experience
The price was right, the product in perfect condition, the shipping was incredibly fast. Loved my experience!
31 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Customer,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Good watch that looks good and has all…
Good watch that looks good and has all the info you need. And it's way cheaper than a G-Steel or a Pro Trek.
26 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Martin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Great service ,very fast delivery…
Great service ,very fast delivery ..very happy with watch 100% genuine ..thank you
23 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Simon,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
An Orient and a Seiko!
Ordered an Orient and a Seiko as i like the Japanese automatic watches. The communication from citywatches was really good. The products could be tracked and were on the ground in NZ within 4 days. The watches themselves were well packaged and exactly as described. Great experience will order again.
23 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Geoff,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Great service
20 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Dave,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
I was very happy with your service
I was very happy with your service. You kept me informed of the delivery & it actually arrived sooner than expected. Thanks
19 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Sandra,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Prices are too good to be true
AVOID THIS STORE!!!
Purchased a Fossil watch from City Watches, which turned out to be faulty 2 months later.
Upon contacting them, I was advised to bring the watch to my local Fossil repair agent, which I did.
I received a $100 repair quote as City Watches is not an authorised Fossil reseller.
City Watches refused to pay for repair or replacement of a brand new watch.
It's better to spend a bit more and get a fully supported watch elsewhere.
18 maart 2021
Review zonder uitnodiging
The watch was as expected
The watch was as expected - awesome ! It shipped fast and was correctly priced. The service was superb and I would use them again!
2 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Axel,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Fast and smooth checkout process
Fast and smooth checkout process. Shipping took a bit longer than expected, but understandable during the pandemic. Item arrived as described and came with warranty card. The package was well packed with bubbles wrap and foams.
1 maart 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Pawan,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner are both pleased with your appreciation of their hard work.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
professional service
My experience with city watches has been a great one not only were they quick in communicating but the processing of my order was really fast.I cannot fault their courier service (DHL) super fast with the best tracking system I have seen in ages.Once again I am very impressed with their service and would deal with them again without hesitation
27 februari 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Macash,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Antwoord van Citywatches
Dear Akhdan,
We are pleased that you loved the online purchase as well as our service. Our packing section and our courier partner are both pleased with your appreciation of their hard work.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Not a NZ company and will not repair/fix/replace your watch if it breaks
I highly recommend you do not buy from this company.
If anything goes wrong with your watch they will not cover it (despite what they may reply to this review). Trust me I have been through this long process.
The company is not in any way related to New Zealand (they are based in Singapore). They own similar companies in Australia and the United Kingdom (to name a few) that are also based out of Singapore. You will also find reviews of other people having the same problems as me at citywatches.co.uk, downunderwatches.co.au, and creationwatches.com.
Essentially this means that the NZ consumer guarantees act has little jurisdiction over them if your watch breaks and they refuse to refund/fix/replace it.
I only had my watch for 5-6months before it broke and they refused to help. It was also a watch that I hardly ever wore and it is supposed to be known as very tough (possibly not real then?). Responses to emails generally take over a week. Eventually, they offered a mere $10usd refund for a much more expensive watch.
This company may also state that their watches also have a manufacturer warranty along with their own warranty (that they don't stick by). Beware, if you go into your watch brand's service centre to claim this warranty, they will decline to fix it under the manufacturer's warranty because citywatches.co.nz is not an authorised dealer of any watch brand.
I respect other people who have had positive experiences, however, in those cases, they are lucky to have not been sent a faulty watch. This review is a warning that if you do get sent a faulty watch or it breaks within the warranty period, citywatches.co.nz will not take any responsibility for it.
I'm sure this review will get some sort of generic response trying to defend themselves. Please just don't risk buying from them or you could lose a decent amount of money if something goes wrong.
If you do get into trouble with them, dispute the transaction with your bank and they will arrange to credit you and for citywatches bank to debit them. This worked for me and I got my money back.
24 februari 2021
Review zonder uitnodiging
Antwoord van Citywatches
Dear Hal,
We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
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