Clarkes Estates Reviews 

300
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent experience. From first meeting Nigel, then the whole team, we had a feeling we had chosen the right agent. The whole process of selling our house was made as stress free as possible. We w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Clarkes estate agent is excellent. Paul leads a fantastic team all of whom are professional in their approach, knowledgeable of their market and very approachable in their manner. My sales process... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had a great experience dealing with ANDREA GRITT (Wimborne Road , Bournemouth Branch ). She was professional, friendly and extremely helpful throughout the process. She kept me updated, res... Toon meer

Beoordeeld met 5 van de 5 sterren

Clarkes were extremely helpful during our first time buy. Very kind in allowing us to view the property multiple times. Checking in etc. Molly was a great help.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars

Informatie afkomstig van verschillende externe bronnen

Clarkes was formed in 2006 by Paul Clarke, after some years working for a large ‘corporate’ estate agency chain. It was clear to Paul that there was a better way of providing great service to customers, that put the customer first and was truly an estate agent you could recommend to your friends and family. Clarkes offers its clients the very best of both worlds. A locally based company with highly experienced staff plus a state of the art on-line system – My Property File. Providing our clients with total transparency and convenience, 24/7. You don’t have to choose between an old fashioned ‘High Street’ agent and an anonymous ‘On-line agent’ who might promise the earth but won’t deliver it – with Clarkes you get tremendous service, the very best local expertise and 21st century technology.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

300 reviews

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4,8

Alle reviews

(300)

19 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Having previously used clarkes for my…

Having previously used clarkes for my purchase, I knew I'd use them again for the recent sale of my house and have no regrets. Clarkes are efficient and professional and all the team are a pleasure to work with.

28 augustus 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you Abigail. It was a pleasure to look after you.

Beoordeeld met 5 van de 5 sterren

Amazing experience

Amazing experience, thumbs up to Christina and the rest of the team. Very helpful and supportive throughout our application. Highly recommended

21 augustus 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you Ilia. I will ensure that the girls get to see your comments.

Beoordeeld met 5 van de 5 sterren

Clarkes Estates

All the staff I met at Clarkes were highly professional, punctual and provided me with accurate information at all times. Their communication was excellent and they answered all my queries and questions promptly and honestly. I cannot thank them enough for helping me find my new home which is lovely. Thanks to all at Clarkes

6 augustus 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you Chris. You have chosen a really smart development to live in and we are sure that you will be very happy there.
Regards
Paul Clarke

Beoordeeld met 5 van de 5 sterren

Start to finish I had nothing but…

Start to finish I had nothing but excellent service from Christina and her team, would thoroughly recommend

4 augustus 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Alison,
Thank you for taking the time to post your comments and providing some positive feedback about a particular team member, I have noted it and will recognise it personally with Christina.
Thank you
Paul Clarke

Beoordeeld met 5 van de 5 sterren

Very pleased with clarke estate agents

Very pleased with clarke estate agents, very polite, professional and helpful a pleasure to do business with.

30 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Hi Alan. Thank you for your comments. We hope you like your new home - we are sure it will have been worth the wait!

Beoordeeld met 5 van de 5 sterren

I have found Clarkes Estate agents to be excellent.

I have found Clarkes Estate agents to be professional, friendly and supportive throughout the time they have marketed and sold my property.
Even though Covid19 and lockdown has created its difficulties, Clarkes has made the process workable and they have continued to do their upmost to provide the service they promised.
I have been very impressed with their communication over everything and they have never hesitated to return my calls or answer any
questions that I had along the way.
My property took seven months to sale but this was due to the climate we are living in and not any fault of Clarkes. During this time I had many viewers and three offers for the property which shows the tenacity and forward thinking of these agents.
I would have no hesitation in recommending their service to potential sellers.

28 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Hi Kim,
Thank you so much for your comments. So much of what we do occurs in the background that many clients never know just how much work and energy is being expended on their behalf. Your observations are very insightful and I thank you for making them publicly.
Paul

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication. Helpful staff. They made the process hassle free. Would highly recommend.

23 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you Jeremy, and good luck with your new project. Paul

Beoordeeld met 3 van de 5 sterren

purchasing a property

Purchase went through well in the end but felt we had to keep chasing to get answers. The start was very good got a viewing within a couple of days. Nice touch though the box with useful items thank you.

22 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you for your comments Angie. Your original hope for the completion date was always somewhat ambitious and I am not surprised you found yourself chasing solicitors.

Beoordeeld met 5 van de 5 sterren

Professional

Professional, very nice Customer service.

19 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Hi Monika, Your feedback is very much appreciated and we hope you enjoy your new home!

Paul

Beoordeeld met 5 van de 5 sterren

Very helpful

Paul was very helpful and professional throughout

17 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Hi Bob and Val, thank you for your kind comments.
Paul

Beoordeeld met 5 van de 5 sterren

Very good

Very good, Paul was very helpful.

4 juli 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you for your review Jo. I hope you enjoy your new home.

Beoordeeld met 5 van de 5 sterren

Clarkes have done an excellent job in…

Clarkes have done an excellent job in renting out my property. It went very smoothly.

24 juni 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you for your kind review. I am glad to hear that you have had a positive experience renting your property through the Clarkes Lettings Team.

Paul Clarke
Clarkes Estates

Beoordeeld met 5 van de 5 sterren

Extremely helpful

Very helpful regarding options available to us following a long term when the property was rented. The whole process was undertaken faultlessly despite difficult circumstances

5 juni 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you Leon. Indeed, it was not a straight forward case, but perseverance paid off. Best Wishes, Paul

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, knowledgeable staff and any problems or concerns we had they all put us at ease. Thank you to all the staff at Clarkes Estates.

22 mei 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Mandy & Thomas.
Thank for your words of encouragement . You have both been a pleasure to deal with.
Paul.

Beoordeeld met 5 van de 5 sterren

Thanks

Just a quick email to say thank you for all your hard work, we have been really impressed with Clarkes from the start and every thing felt really easy and straight forward in terms our purchase and sale.

21 mei 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you Emily. We do try! Best wishes in your new home. Paul

Beoordeeld met 1 van de 5 sterren

My partner and I are first time buyers…

My partner and I are first time buyers and we have dealt with many estate agents during our property hunt who have always shown the upmost respect and courtesy. After all, we’re the customers.

Our first dealing with Clarkes has resulted in absolutely disgraceful customer service, not to mention that we are dealing with a Director of this company who should be showing an example to many employees and customers alike.

The person in question was rude from the start. Extremely pushy, trying to manipulate my partner as if she’s an easy target and ultimately disrespecting us. We are young first time buyers, we’re not experts in the field, we are the ones with your pay check and ultimately, you need us to keep your job (customers).

He sounded desperate and scared, and in such unknown times in which the property market is clearly unstable, I would expect a little more care to be taken with customers, especially first time buyers.

From a Director of a reputable Estate Agents I did not expect such immaturity and arrogance. Plus the audacity to claim that the property market is, and I quote, “exploding”.

We are looking to get in multiple years of debt so that we can land our dream home and start a our lives together and all you are concerned about is a sale.

As I can’t attach photos, here is the transcript of the email:

“[Partners name] this is ok with me, however I now have concerns about both your intentions and if we arrange this, your viewing being cancelled when the property is sold to another party. Is this really what you want to do? ... you want to push it off by somewhere between 2-4 weeks? Right when market activity is exploding?
This seems somewhat at odds with an excited purchaser who wants to buy a property.

Please just level with me [Partners name] …. Do you want to take this further? If so, you need to find a way to be viewing it in the next day or so, placing and offer and getting solicitors working on a purchase early next week. Pushing this off until June is somewhat pointless.



What’s the picture please?

Paul”

19 mei 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

I am sorry that you feel the way that you do. I have re-watched the zoom recording of the online viewing that you attended with your partner, re-read my e-mail and disagree with your comments; Strongly, fully and entirely.

As an estate agent I am engaged and paid by the seller who is my client. As a prospective buyer you are not my client and do not pay me a fee. I do have a duty of care towards you and of course, today's buyers are my clients tomorrow. Nevertheless, my obligation is to act in the best interests of the vendor. Whilst we operate under lockdown, I have an extra obligation to establish which viewers are serious buyers and which ones are not.

Accordingly, following the virtual viewing, you have been actively encouraged to physically view the property. You subsequently booked to do so, via email. You then requested to delay that viewing. None of this is unusual.

What is unusual, is that having told me that you are serious buyers, who are ready to go, your dates to rebook the viewing are 3 and 4 weeks away. For the avoidance of any doubt, I have interpreted this as a lack of strong interest in the property. My email to you sought to bring clarity to your intentions.

I have no problem with you not wishing to physically view and/or having concerns about Covid19. However, my job is to find my vendor a buyer and to establish if you have a genuine interest in the property.

When I stated in my email that market activity is 'exploding' since lockdown was partly lifted, that has been my personal experience. It is borne out by these independent reports from the highly respected Knight Frank (https://www.landlordtoday.co.uk/breaking-news/2020/5/knight-frank-sees-online-property-enquiries-hit-12-month-high) and this weeks' industry survey data (https://propertyindustryeye.com/home-mover-demand-explodes-as-lockdown-eases-sentiment-tracker/). The word 'exploding is used by both.

If you wish to view when the time is ready, and the property remains unsold and available, feel free to contact one of my colleagues 4 or 5 days beforehand to re-book.

You have publicly called me out as pushy, manipulative, disrespectful, desperate, scared, and immature. These are mighty strong words, simply because I have asked you for clarity of your intentions. This is just completely inappropriate conduct and I call upon you to withdraw them and delete your 'review'.


Paul Clarke, Director, Clarkes Estates

Beoordeeld met 5 van de 5 sterren

over many years I have always found…

over many years I have always found Clarkes conscientious and professional.
Would never hesitate to recommend them for sales or lettings.
David

6 mei 2020
Review zonder uitnodiging
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Antwoord van Clarkes Estates

Thank you David. It has been a pleasure to deal with you again. See you again soon!
Paul Clarke, Director

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