Clarks - Cardiff Reviews 178

Louee made our back to school shopping experience really special today. He was professional and spoke politely to myself but was very playful and humorous with my 6yo daughter. He was patient and explained everything really well to her. He was also able to provide us service through the medium of Welsh which was a definite bonus as it made my daughter that much more engaged with him. Thanks Louee, you made what i thought would be a stressful trip a joy!

School shoe shopping, great choice, quick service, amazing quality. The customer service from Louee was wonderful, great with a wiggly chatty little one.

My wife and I were looking for some comfortable every day trainer type footwear, and dropped into this branch of Clarks. I'm very fussy about getting footwear right, and Ash was brilliant with us both - very helpful and friendly.

We were served by Ash in the Cardiff store. He was seriously amazing! He went above and beyond to make sure that my son left with the right school shoes, even though his one foot is almost 2 sizes bigger than the other! And my son is incredibly shy, but Ash was patient and kind and was just an absolute pleasure to be around!

Amazing service from Ash, wonderful with my daughter and granddaughter, and thoroughly checked both pairs of shoes.
fab service

Ash at Cardiff Queen Street was fantastic today! Helpful, kind and engaging with my son. And Clarks prices are much more competitive now so we left with not just school shoes but trainers too!

Melissa at the Cardiff Store was helpful and patient in fitting a first pair of school shoes.

Melissa was very helpful and extremely patient with finding the right shoes for my 18month old .
Very happy with the service provided by her .

Louee was extremely helpful measuring my daughters feet with profession and accuracy, very patient and friendly but not invasive,excellent customer service.

Poppy was absolutely brilliant and found the right shoes for my daughter

We were served by Posy at Cardiff Queen Street today. My little one is autistic and shoe shopping can be a really stressful experience for both of us. I mentioned that he might struggle and Posy immediately offered us a quiet place to try on shoes. She was so kind and patient with him, even when we had to leave halfway through for a toilet break. Jude was a bit overwhelmed and distracted, but she turned the music off and gave him time to regulate. The mission of buying shoes was accomplished and I am very grateful indeed! For others shopping who find it difficult, I was also advised that the shop can open early to accommodate these difficult situations, which is so helpful to know for next time too!

Outstanding Customer Service and Quality – Clarks Cardiff

I recently experienced exceptional customer service at Clarks in Cardiff. I had purchased a pair of boots nine months ago, and unfortunately, a peel developed on the heel. I contacted the store and spoke with the manager, who was incredibly helpful. Despite not having my receipt, she was able to locate it via email and immediately agreed to replace the boots without any hassle, recognising that I’m a regular customer who values Clarks for their consistent quality.

When I visited the store to complete the exchange, I was served by Ash, who was already fully aware of the situation. He was extremely informative, courteous, and efficient throughout the process.

I can’t recommend Clarks Cardiff enough – their professionalism, quality of products, and customer care are second to none. I’ll definitely continue to shop here with confidence.

Melissa in the Cardiff store was very helpful and gave us some really good advice on how to get the most comfortable school shoes for my son. Very grateful for the calm customer service.

As always was met with a prompt greeting and nothing too much trouble. Carefully measuring my granddaughter s feet and checking what shoes she liked and in her size. Very thorough checking that they fitted correctly too.

I was attended to by Ash. He was very kind, approachable and willing to answer all my questions and even provided further clarification on what to do in case I wish to return the products if it feels uncomfortable. The other member of staff on duty too was polite as I could hear her speaking gently and respectfully to the customers as they walk in. They served us with a smile on their face. Weldone.

I visited Clarks in Cardiff recently in search of some shoes for my son's forthcoming wedding where I was served by Angela.
I was looking for a pair of smart ivory/cream shoes with a low heel as I do not find high heels comfortable at all.
There was not a lot of choice, maybe it was a combination of the time of year and the heel height I was looking for but luckily I spotted a pair in the sale.
The downside was that they were half size bigger than I would usually wear and there were no other sizes available in Cardiff or anwhere within reasonable travelling distance.
Having tried the shoes on and found them a little on the big side I decided to leave them and look elsewhere.
Several hours later & having had no success anywhere else I found myself back at Clarks with Angela who couldn't have been more helpful!
She fitted insoles & heel grips which made a significant difference and gave me exactly what I had been looking for!
Thank you Angela, I really appreciated your help & have to say that you have the patience of a saint!

Whilst visiting my daughter in Cardiff last November I visited your city centre branch and purchased a new pair of boots.
I wasn't sure of my choice at the time but the sales assistant Ash made me feel very welcome within the store and spent time letting me try on different styles and complimenting me on the chosen style.
Those boots are very well worn and his patience and chatter made me pleased with my purchase. He is a real asset to the store

Ash was very helpful looking for a shoe that would suit the shape of my mums foot. He took the time to listen, understand and then search for shoes that would be suitable. Thank you.

Ash was super helpful, very knowledgeable and helped despite being near closing time.