Clicks Reviews 102

I received my product used.
I immediately contacted customer service.
The bot replied that they would take the matter further.
I haven't received a response since then.
I sent several messages...
I do not recommend this company; they scam customers out of a lot of money and then cut off contact.

I really wanted to love the idea behind Clicks, a proper keyboard case that makes your phone feel more productive again. Unfortunately, the reality was nothing like the promise. My order took weeks longer than advertised, tracking went silent halfway through, and when it finally arrived, the product felt rushed and cheaply made. The keyboard has uneven feedback, the finish started marking almost immediately, and the whole case feels bulky without offering real protection.

The biggest frustration, though, has been customer service. Every response I received sounded automated, polite but useless. No actual solutions, no follow-up, just the same template answers over and over. For the price they charge, I expected far higher quality and genuine support. Great concept, but poor execution from start to finish. I wouldn’t buy from Clicks again.

Honestly, this thing is awesome. It brings back that satisfying clicky feel I’ve missed for years, and it just makes typing fun again. It snaps on perfectly, feels super solid, and doesn’t make the phone bulky at all. I didn’t realise how much I’d enjoy having real keys until I started using it, now I don’t want to go back.

Amazing customer service! The team was super responsive and friendly. They quickly solved my keyboard issue and even sent a replacement without any hassle. Couldn’t ask for a smoother experience!

Bought it through bestbuy.com had it less than three months it was in my back pocket I work in retail. I’m running around running around the back portion broke. I contact the customer service and they would not cover it under a warranty. The fact the matter is it wasn’t dropped. It was in my back pocket, bending up and down during the performance of my retail job. They said they will not cover it under warranty, so I do not suggest buying something, but they don’t cover under warranty because the way how it was made. It wasn’t strong enough on the bottom support of my iPhone 14 Pro.

A case that only works 50% of the time is not worth your time.

Very disappointing experience, given the excitement of finding Clicks and their button cases via a tech website review. Purchase and delivery were fine (albeit the case came from Singapore, which was a little odd).

Problems started when the case arrived. Despite following instructions for placing in / out my iPhone 16, the buttons on the case only worked approx. 50% of the time - with the onscreen case active the rest.

Within a few days, this experience became tiring and I sought help via customer service. At first, the team were responsive and tried to assist (although offering ultimately useless tips for iPhone 16 users and permissions/activations.) Later, another rep - in the UK - was far less helpful.

Despite agreeing to the 30-day return & refund, and being told Clicks would be responsible for the return, I was told to return at my own cost. Nope. Then provided a DHL label accordingly as to what was agreed earlier in emails.

Then once the case was successfully returned, I was not given my whole refund. 0.95 EUR out - which is not a lot, but it is also not a full refund. On querying this, the remainder was refunded accordingly (without any reply to more emails, however.)

Both steps here make you think "CON" immediately - deliberately taking steps against the agreed/policy, not replying to emails, replying late to emails.

Lastly, since I had purchased a case which did not work (despite the website saying these were all tried and tested) I sought the customs import payment (approx. 20 EUR) back as a gesture of goodwill. Because if I knew the case wouldn't work, I would not purchase, and would not pay the customs to import. This request was bandied about, ignored, and finally responded with a "sorry, we're not responsible for customs payments" at the end.

All in all - avoid at all costs.

The Clicks Keyboard for iPhone 15 Pro is a distinctive accessory that integrates a physical keyboard into your device, blending nostalgia with modern functionality. I love it!

With the Clicks website claiming FAST delivery, I ordered the product as a gift on 20 July needing it by 30 July. The tracking information ceases on 25 July without any sign of the package. I've hastened twice through the website and once by email without success. It's now the beginning of August and the celebratory event has passed without any sign of the Clicks product.

> I’ve used Clicks with the Moto Razr Ultra Plus, and it’s the best mobile productivity upgrade I’ve experienced — far beyond anything since my BlackBerry KEY2 days. It replaced two devices with one, letting me work faster and more accurately with a real physical keyboard.

The keyboard shortcuts are powerful:
• Ctrl + Enter to send in Gmail
• Ctrl + Z / Y for undo and redo
• Ctrl + C / X / V for copy, cut, and paste — all essential for real writing, editing, and fast navigation

I tried the iPhone version first but found the Android version far more intuitive to set up and use daily. That said, I hope the Android version eventually gets some of the iPhone’s advanced shortcut customization options, which were impressive even if harder to use.

The blue keyboard model I received had smoother key response and fewer disconnects than the black one — a noticeable difference. Setup does take a few steps (USB config, battery access, locking the app in the switcher), but once that’s done, it's solid. Support was responsive and helpful during my exchange request.

If you care about speed, input accuracy, and physical keyboard precision, Clicks for Android is the real deal.

I was very excited about my clicks keyboard for razr!

So excited and filled with blackberry nostalgia i pre ordered the blue (onyx) in March! I WAS SO EXCITED
I WAITED for MONTHS! Paid my balance in APRIL!

And after a few delays - hey who was sweating a few delays lets let that slide!

Received my clicks keyboard on the 1st of July! Woohoo! By the 6th of July! Please note the date - a whole 5 DAYS LATER!! The edges of the to cover started peeling! I was like what? the ?? I'm in Australia - this is a $160 AUD case for my Razr - and it lasted about 0.000001% of a $2 ebay case?? What? the??

Anyhow i though don't sweat it- contacted support with high confidence.

To be told "marks on your Clicks case are due to damage to the surface, which is considered standard wear and tear rather than fading paint. Unfortunately, cosmetic damage like this isn’t included in our warranty coverage."

Standard wear and tear - 5 days, in and out of my pocket, nothing in my pocket with the phone, so nothing it could have "rubbed" against. No Drops, no sliding around. Been treating it like it was glass hot out of the oven.

SUPPORT WAS RUBBISH!!!!

$160 AUD, 5 Days - DONT BUY IT - SAVE YOUR $$$$

Ordered May 10th, during the order it said expected ship date was May 27th. That date came and went, and my tracking was updated to say shipping June 2nd. They finally responded after several attempts for support and now say it will ship mid-July. I'm writing this July 5th, nearly 2 months after I have paid for the product. If it doesn't arrive mid-July I'm filing an official complaint with the BBB or something and having my card issue a chargeback for unfulfilled services. If it does arrive I'll update the review appropriately. I'm disappointed, Michael.

Update: It showed up finally today, August 6th. The plastics feel to be good quality, and the buttons feel good to type on. It was packaged well. I typed this part with the keyboard! I will not be adding any stars. I think 2 is generous for the overall experience. I'd recommend to anyone with a razr *if* shipping would be anything resembling a reasonable timeframe.

Customer service was absolutely terrible. Was given a tracking number that did not work. Emailed customer service about it and received an automated reply that they would respond in 3-4 days. Only heard back from them nearly 2 weeks later. During that time, the keyboard arrived. Customer service replies after those 2 weeks to inform me that my case has been delivered. Thanks Captain Obvious. Replied their email with a thanks for nothing and received a smug reply from their customer service support saying “we replied as promptly as possible … there’s no need to be rude, we’re here to help if you still require support”.

2 weeks later is not a prompt reply. I wouldn’t count on their support with this product if i even needed it seeing how so many of the reviews here echo the same sentiments about the customer support.

they sent me wrong, color - and yeah its true. The keyboard looks and feels cheap. its sent out of china. I am waiting 10 days now, for the customer support to reply on my inquiry and there is none. I do not recommend. Stay away!

Fake, false advertising, dishonourable typical American company. Michael Fisher and co, hang your head in shame.

Invested my own time and money into the Clicks keyboard as I missed my BlackBerry Q10. They advertised a 30 money back policy for us customers that were unsure if they really believed that this product would make typing enjoyable and make us more productive with short cuts.

My keyboard took a good while to arrive, however I was happy to wait in the hopes that the product would be worth my time to learn and thus the money to invest into it. Ultimately the product didn't deliver on making me more productive. I took longer to type out messages, confusingly had to often refer back to the touchscreen keyboard just to use emojis, had no MagSafe support, no data throughput and made my 15 Pro Max comically long in length and barely pocketable.

The real problems began when I wanted to exercise my rights and the 30 day money back return policy. I was told I needed to use tracked shipping and pay for it out of pocket which is unlike other similar companies that cover shipping and are just grateful you, the paying customer, took time to give them a chance and try out their product. I was also not refunded the full amount for what I paid for the product. Instead only, until I sent through emails to enquire the difference in my refund was I told, I was arbitrarily deducted £5 off my refund in the name of "fairness to other customers" when the product I sent in for a refund was looked after and in my view, perfect condition as it was sent to me.

Ultimately bottom line I was out of pocket by £12-£15 approx, all said and done. However, for me it is not about the money, but being deceived and mis-sold a product with poor reasoning given to deducting money off my return.

Frankly, I will never give this company a chance ever again. None of their products will garner any good favour or interest from me ever again and neither will I recommend them to anyone to take a gamble on. Congratulations Clickstech, to make short term profits, you lost a potential long term loyal customer and alienated him to the extent where you'll miss out on future customers as well.

A smart well run company would know the value of unpaid advertising. The best adverts you'll ever have are word of mouth and it costs you absolutely nothing. What else can be said of such companies run with an American mindset however?

The quality of this keyboard is disappointing. Several keycaps started fading and chipping within weeks — the printed letters and symbols on the top surface just don’t last.

Even worse, the customer service is practically nonexistent. You can email them, but they either don’t respond at all or take forever to reply. Don’t expect any real support if something goes wrong.

I ordered a case in my phone I clicked a pro max link but was taken to a page where it defaulted to the pro but it wasn't obvious. I proceeded to make the order and realised immediately something was wrong. I was responded to by Christina who assured me because it had not shipped they can change it and made me double confirm which I did with a screenshot of my unopened phone. I received the pro still and when I reached out I was told I could exchange for a possible stocking fee and I was told to go online for the refund and so I clicked the link and it errored out and said my refund was denied before I had a chance to do anything so I emailed them again and now they won't even respond at all. I will get my money back from my credit card but this is a sign of a company that cannot manage and doesn't really care about it customers

I had a very disappointing experience with Clicks.tech. From the start, the service did not match what was promised. There was a lack of communication, unclear deliverables, and what seemed like a generic or poorly executed strategy. I tried reaching out to their support multiple times, but the responses were either slow or unhelpful.

Unfortunately, this experience felt more like a waste of time and money than an investment. I expected a professional, results-driven service, but instead received underwhelming performance and poor customer support.

I would caution others to thoroughly research and ask for clear deliverables and timelines before committing.

Don’t waste your money, it feels cheap, and not comfortable to type in it.

UPDATE. 6/16/25
With an unreasonable amount of followup and having to ship back the old unit and have it evaluated before they would do anything they agreed to replace my unit. That was 5 weeks ago. Even though they have a US address they ship replacements from Europe and all their interaction is from Europe which is why they only answer emails in the am.

They shippped it but forgot to pay the duty and DHL has been holding it thratening to ship it back for the past 2 weeks. I notified them and the confirmed they have to pay DHL but there it sits and DHL conitnues to say thay have not paid and Clicks support has just stopped responding to my emails
- - -
I love the concept, but the company does not provide customer service, and their response times are ridiculous. I received one for Christmas, and the power port died by February. They put me through hoops and hoops to confirm it. Finally, they agreed to replace it, and it took 3 weeks to get a replacement, with no correspondence from the company and bad order tracking tools. When I wrote to them, they just stopped responding.

Finally in late March I got the replacement but in the beginning of May I had the same problem with the new case - I wrote again and Kristina got right back to me and apologized for my having the same problem, promised a replacement and despite 3 more emails from me, no one has responded about the replacement she promised. Email is the only method of contact, even though they claim to have live chat, it is just AI that tells you to email.

Their customer service is beyond deplorable.

The product itself works fine, the case seems flimsy for the price point. My problem isn't with the product but the company itself. To begin with I ordered my clicks case for my iphone 16pro on 4/2/25. I didn't get it until 4/16/25. Not that big of a deal but when I placed the order it said my order would ship in 3 days. They didn't actually ship it until 4/8/25. When I reached out and asked when it would ship 4/4/25, they said my order hadn't been fulfilled yet and they would elevate my issue. Come monday morning on 4/7/25, they responded with this "Since your order was placed after our business hours on Friday, it was processed on the next business day, which is today. It has been processed at the correct rate and not late in concordance of our shipping in 1-2 business day timeline." I had already provided my order information, had they bothered to look at it, they would had seen that I placed my order on 4/2, not 4/4! I called them out on it and requested a cancellation. They said since my order was now "fulfilled" not shipped, that they couldn't cancel my order, and then they said they made a mistake and that it actually wouldn't ship out that day! Lol they got butt hurt and delayed my order. Petty company. Don't waste your money on them. I'm not gonna bother returning it, I'll sell it on the side as I'm sure they will delay or mess up my return somehow. Besides all that, the case makes my phone look like a satellite phone, an absolute unit of a case! Not the greatest. One more issue, if you look on their website, all the reviews are 5 star reviews, they have like 7 pages of it. But there’s no place to leave a review on their website. I asked where I could leave a review and they just say on their website…major red flag!