I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... Toon meer
Bedrijf heeft geantwoord
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DO NOT BUY from this company. Even though they brand themselves as **Cliphair US**, they are actually operating out of England and practicing a blatant **bait-and-switch** on American customers. My... Toon meer
Bedrijf heeft geantwoord
Have had Cliphair on a couple occasions, when i first brought them , they seemed to last so much longer, very good thickness and quality , they state its 100% real hair , but its giving more like s... Toon meer
Bedrijf heeft geantwoord
perfect customer service, great quality and beautiful hair products! im so happy for my purchase! thenk you to help me to find the good color! I recommend
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Cliphair US
Geschreven door het bedrijf
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Geschreven door het bedrijf
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contactgegevens
Verenigd Koninkrijk
- cliphair.com
3,0
Gemiddeld
669 reviews
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Very disappointed
Very disappointed. I tried to return this item immediately after receiving it—never used, only opened to check—and they refused. They claim it’s 100% human hair, but I seriously doubt it. Customer service was unhelpful and rigid about packaging instead of the actual issue. Would not recommend.
1 april 2026
Review zonder uitnodiging
Antwoord van Cliphair US
Hi Jenifer,
Thank you for your three reviews.
We have reviewed our previous communication and can confirm that we requested images of the item in order to assess your return request, which you kindly provided.
The images supplied showed that the product had been fully removed from the hygiene bands and unravelled. As clearly stated on the large information label inside the packaging, as well as within our Returns Policy, we do not accept returns for curly clip-in extensions once the hygiene bands have been removed. This is because removal of the bands compromises the curl pattern and also means the item is no longer in a suitable condition for resale due to hygiene reasons.
As a result, we are unable to approve the return in this instance. These guidelines are applied consistently to ensure all returned goods remain in their original condition and meet hygiene and quality standards.
Kind regards,
The Cliphair Team
Antwoord van Cliphair US
Hi Sarah
Thank you for your review!
We’re really pleased to hear that you love the hair and are happy with the quality.
We did notice this was left as a one-star review, but your comments are very positive, so it may have been selected in error. If that’s the case, you may be able to update it on Trustpilot.
If you ever need any advice or assistance, please don’t hesitate to contact our customer service team at customerservice@cliphair.co.uk — we’re always happy to help.
Kind regards,
The Cliphair Team
Don’t do it!!
I accidentally ordered from clip hair UK instead of clip hair USA it has been the absolute worst experience. I’ve reached out for help. Haven’t gotten any, called UPS eight different times, I ordered the hair on April 2 today on April 15 I have still not received the Hair that I paid an additional $62.70 in customs for UPS doesn’t actually know where it is and so now my only option is to order again this time, making sure that I order from Clip Hair USA, if there is any chance in the world of getting my hair before my event. Plus I paid for expedited shipping that the package would be on April 10 17th. I still don’t have a package doesn’t know where the package is and it was sent to the wrong address to begin with. Definitely not happy. My mom has been ordering Hair from this company for over two years and has never had this problem. I don’t think she’ll ever order from them again though.
16 april 2026
Antwoord van Cliphair US
Hi Kayden
Thank you for your review.
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially with an upcoming event.
We can see that our customer service team did assist you when you first raised your query. As we have now received further communication from you, please be assured that your case will be treated as a priority, and our team will investigate this further with the courier and liaise with you as soon as we have an update.
We would also like to clarify that customs fees are set by the country of entry and are not controlled or applied by Cliphair. These charges are determined by local authorities and couriers such as UPS.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
I absolutely LOVEEEEEE my extensions
I absolutely LOVEEEEEE my extensions. They are literally just like they picture online. Even better part is they have a US store which is what I thought I ordered from but go figure no I did t and I ended up ordering them from their London store which is where there based so that’s pretty kick a** to me ❤️ 20 👍
27 maart 2026
Antwoord van Cliphair US
Hey Tessa
We love hearing this kind of feedback! It’s wonderful that you’re loving your Purple extensions and had such a great experience with us.
Thank you so much for recommending Cliphair to your friends — it means the world!
Love,
The Cliphair Team ✂️💜
Great hair & length!
1 april 2026
Antwoord van Cliphair US
Hi Sydney
So happy to hear you’re loving the hair and length! It’s wonderful that everything met your expectations.
Love,
The Cliphair Team ✂️💜
Exceeded expectations
Aside from a misdelivery (shipped to US) these hair extensions exceeded my expectations! The color isn’t quite as I expected however, they still match my hair. I was hesitant to purchase because of the lower gram weight, but it’s actually perfect! I would most definitely purchase again!
6 april 2026
Antwoord van Cliphair US
Hi Kelsey
We’re so pleased to hear your extensions exceeded your expectations! It’s wonderful that despite the initial delivery issue, you’re happy with the match and found the weight perfect for you.
Thank you for your lovely feedback and for choosing Cliphair again!
Love,
The Cliphair Team ✂️💜
Could not help me find my color match
Could not help me find my color match, I sent several photos and still no help
16 maart 2026
Antwoord van Cliphair US
Hi Kate
Thank you for your review.
We’re very sorry to hear that you were disappointed with our colour matching service.
We can confirm that we have been in contact with you via email and carefully reviewed the photos you provided, as well as the samples ordered. At Cliphair, we take great pride in offering honest and professional advice, and if we feel that a shade is not quite right or will not achieve the result you are looking for, we believe it’s best to be upfront rather than risk you purchasing a product that may not match correctly.
In this case, we’re really sorry, but we were unable to confidently recommend a suitable match based on the information and shades available. We understand this may be frustrating, but our priority is always to ensure customers do not waste time or money on a colour that may not meet expectations.
If you would like any further guidance or have additional photos in different lighting, we would still be more than happy to take another look for you.
Please feel free to continue contacting us at customerservice@cliphair.co.uk
Kind regards,
The Cliphair Team
I give four stars only because these…
I give four stars only because these were not really 18 inches they were 16 inches. I will advise if you wnat longer lengths go a a few inches up than the one is advertised. However, the hair quality is amazing it's thick and super soft. The color of autumn spice (strawberry blonde) was amazing ♥️🙏 they are a perfect match. I love the reds on this site.
24 maart 2026
Antwoord van Cliphair US
Hi Rose
We’re so pleased to hear you love the quality and colour of your extensions! It’s wonderful that the Autumn Spice shade was a perfect match and that you found the hair thick and super soft.
We really appreciate your feedback regarding the length and will be sure to take this on board — thank you for sharing your experience with us.
Love,
The Cliphair Team ✂️💜
I never received this item
I never received this item. I’ve written several times. Please be advised that I would like a refund.
Thank you
Sondra Currie Levi
28 februari 2026
Antwoord van Cliphair US
Hi Sondra
Thank you for your review.
I have checked your order and can see that the Courier have been trying to contact you but have been unsuccessful. Our team have also emailed you to request additional information so that this can be passed over to the courier so that your order can be delivered.
Please can we ask that you check your emails and respond so that we can assist you and get the order to you as soon as possible.
Thank you
The Cliphair Team
awful extensions
awful extensions. the clips do not hold and the hair is ratted and nasty after not even a month.
27 maart 2026
Review zonder uitnodiging
Antwoord van Cliphair US
Hi Nicole
Thank you for your review.
We’re very sorry to hear that you’re unhappy with your extensions and understand how disappointing this must be.
Unfortunately, as no order details or contact information have been provided, we are unable to locate your order or reach out to you directly to assist further.
Please be assured that all of our extensions are made from 100% Remy human hair and undergo thorough quality checks before being dispatched. Issues such as slipping clips or matting can sometimes be influenced by application, maintenance, or aftercare.
We would really like the opportunity to look into this for you and help resolve the issue. Please contact our customer service team at customerservice@cliphair.co.uk with your order details, and we will be more than happy to assist you further.
Thank you
The Cliphair Team
I didnt get it!
11 maart 2026
Antwoord van Cliphair US
Hi Danielle
Thank you for your review.
We’re sorry for any confusion regarding your order.
We can confirm that your item was temporarily out of stock due to a delayed shipment, and our team contacted you via email to inform you of this. As you preferred not to wait, you requested for the order to be cancelled, which was processed accordingly and confirmed to you via email.
If you need any further assistance or would like help placing a new order, our customer service team will be happy to help.
Kind regards,
The Cliphair Team
Not a frist time customer but certianly…
Not a frist time customer but certianly a last time customer. A warning to those that do not enjoy being extorted for more money to " import" what you already paid for and is being held from delivery until you do so.. +$50 after you bought and expedited an order but they held on to the package only releasing it until i paid $46.80.. for WHAT?? such a shame because they have a great product. Btw, completely ignored by customer support except for a notice a werk later notifying me of a $9.99 refund coming in twp weeks.. talk about adding insult to injury lol i would have been a lifetime customer, thats hpw great their products are... do greedy cheap companies not realize they lost a thousdands with a lifetime customer over $46.80? Well, i hope they put my money to better use than i would have. What a joke
9 maart 2026
Review zonder uitnodiging
Antwoord van Cliphair US
Hi Lillian
Thank you for your review.
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
To clarify, import duties and taxes are set and charged by the destination country’s customs authorities, not by Cliphair. These charges are unfortunately outside of our control, and in some cases, couriers such as UPS will hold parcels until these fees are paid. It is mentioned on our website that international orders may be subject to these charges.
We’re also sorry to hear that you felt unsupported. This is not the level of service we aim to provide. All customer queries are important to us, and we always strive to respond as quickly as possible.
We truly value your feedback and are pleased to hear that you liked the product itself. If you would like any further clarification or assistance, please don’t hesitate to contact our team at customerservice@cliphair.co.uk
.
Kind regards,
The Cliphair Team
Antwoord van Cliphair US
Hi Sarah
Thank you for your review.
We’re sorry to hear that you received the wrong colour and understand how disappointing this must have been.
We can confirm that we have been in contact with you directly and are assisting you further to resolve this issue as quickly as possible.
If you have any further questions in the meantime, please feel free to reach out to our customer service team.
Kind regards,
The Cliphair Team
The hair quality is top-notch and the…
The hair quality is top-notch and the product itself is excellent. Delivery was also much faster than expected. However, I think it’s important to clarify during the checkout process that customs duties and taxes are not included in the total price. Adding a calculator would be a great way to help customers understand the final cost of their order.
6 maart 2026
Antwoord van Cliphair US
Hi Minna
Thank you for your review and for sharing your feedback!
We’re so pleased to hear that you’re happy with the quality of our hair and that delivery exceeded your expectations.
We completely understand your point regarding customs duties and taxes. While shipping costs are included at checkout, any import fees or VAT are set by the destination country and are outside of our control, so they may be applied on delivery.
A customs calculator would be a great idea to help customers plan ahead, but please note that we cannot calculate or know the value of these charges in advance, as they are generated by the country of entry and not by Cliphair.
If you have any questions about customs or need guidance for future orders, our team is happy to assist at customerservice@cliphair.co.uk
Kind regards,
The Cliphair Team
This color is beyond perfect
This color is beyond perfect. I have been searching for so long to find this.
24 februari 2026
Antwoord van Cliphair US
Hi Amy
We’re so happy to hear you found your perfect colour! 🌟 Thrilled it’s exactly what you were searching for and that it matches so well 💁♀️✨
Love,
The Cliphair Team ✂️💜
Hair quality
The hair quality looked nice except for the fact the hair color did not match what was shown on the store.
7 maart 2026
Antwoord van Cliphair US
Hi Isabelle
Thank you for your feedback!
We’re glad to hear that you were happy with the quality of the hair. We do understand how disappointing it can be when the colour doesn’t match your expectations. Colours can sometimes appear slightly different due to lighting in images, monitor settings, or hair texture, but we are always here to help if you feel the shade isn’t right.
We also offer free returns and exchanges, so if you’d like to swap your hair for a closer match, please contact our customer service team at customerservice@cliphair.co.uk
and we’ll be happy to assist you further.
Kind regards,
The Cliphair Team
Beautiful quality!!
Beautiful quality!!! Love my extensions and they color match is perfect!!
5 maart 2026
Antwoord van Cliphair US
Hi Laci
We’re so thrilled to hear you love your extensions! 🌟 Delighted the quality and colour match are perfect for you 💁♀️✨
Love,
The Cliphair Team ✂️💜
First impression, no install yet
I haven’t had my hair installed and won’t happen until 3–19. However, my first impression is a tightly wrapped package in plastic, I had purchased a heat protection, shampoo, and conditioner… The shampoo completely cracked and exploded all over everything inside the package. It was sticky. It was full of mushy paper, it got onto my extension bags. It got into the conditioner box. The conditioner top started to come off. It was not on tight enough… also, was not aware of the tariffs I would have to be paying. I ended up paying $108, so maybe next time include that in the final checkout price or have it listed somewhere on the listings because I was not made aware of that fact after already spending $800,
6 maart 2026
Antwoord van Cliphair US
Hi Kate
Thank you for your review.
We’re very sorry to hear about your experience, particularly the condition your order arrived in. This is certainly not the standard we aim to provide, and we completely understand how disappointing and frustrating this must have been.
As we had not received any prior contact from you, we have now emailed you directly and are awaiting your response so that we can investigate this further and assist you as quickly as possible. Issues such as leakage in transit are extremely rare, and we would like the opportunity to resolve this for you.
In regard to the additional charges, please note that customs duties and import taxes are set by the destination country and are outside of our control. These are typically charged by the courier upon arrival into the country. We do understand your feedback regarding visibility at checkout, however this is mentioned on the website when you choose your shipping method.
Please reply to our email so we can assist you further and resolve this matter for you.
Kind regards,
The Cliphair Team
I ordered the curly blonde and I…
I ordered the curly blonde and I received kinky blonde I put in a request for return and customer service does not respond do not order from this company it's a scam and phone numbers do not work
20 februari 2026
Antwoord van Cliphair US
Hi Jo
Thank you for your review.
We’re very sorry to hear about your experience and would like to clarify the situation.
We can confirm that our customer service team has responded to your query and sent several emails requesting images of the item so that we can assess and approve your return request. At this time, we are still awaiting these images, which are required before we can proceed further.
We always aim to assist our customers as quickly as possible, and we would never ignore a query. Once we receive the requested information, we will be able to review your case and provide the appropriate resolution.
Please kindly check your inbox and respond to our latest email with the requested images so we can assist you further.
Kind regards,
The Cliphair Team
Great Quality but Expensive Shipping
The clip in hair extensions are great - soft, thick, full all the way to the ends, and shipped quickly. The reason I’m only giving 3 stars is because it said I had free shipping and then when UPS arrived I had to pay $52 to get my package!
4 maart 2026
Antwoord van Cliphair US
Hi Hannah
Thank you for your review and for your kind words about the quality of our extensions. We’re delighted to hear you’re happy with the hair itself!
We completely understand your frustration regarding the additional charge from UPS. Please note that shipping costs displayed on our site cover the courier fee, but any customs, import duties, or VAT applied by the destination country are set by local authorities and are outside of our control. Unfortunately, these fees are sometimes applied at delivery, even when free shipping is selected.
We do our best to make this clear on our website, and this is mentioned at the point of choosing your shipping method.
If you’d like any further guidance or assistance regarding shipping or customs, our team is happy to help at customerservice@cliphair.co.uk
Kind regards,
The Cliphair Team
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