Cloud Commerce Pro Reviews 205

This is by far the worst system I have ever come across. The customer service is by far the worst service. No one likes to take accountability and be responsible to deal with your problems. I highly would recommend you avoid Cloud commerce pro at any cost.

Constant issues! Latest one is the whole system is down, they managed to get some bits working but still can't ship 5 days later!!! Their response was 'It's not us it's them' Got tied into a contract, prices went up and honestly cannot wait until I can get out of my contract and find another platform.
Honestly do not waste your time or money in this company, absolute joke!

Broken system. They don't care when you report issues. Look at the previous ratings, all their clients are in the same boat.

They've recently purchased Channelgrabber, which we've used before and that platform is just as poor.

They have double their prices, and promised more stability and more new features, but almost a year on and nothing has improved, the system is creaking at seams and they laugh at you when you complain.

The new owners are not bothered if CCP is killed off - it’s not part of their plan. They’re only interested in channel grabber, which is just as rubbish. I put this business on the same shelf as Hermes aka Evri.

Firstly, I hate leaving bad reviews.

We looked to migrate away from Linnworks due to a large price increase in 2022, the process took a year.

Once we did manage to get the system online in our quiet time of season when we had time to do the work - and get going with it, we soon realised the system is really poor. The system is clunky and there seems to be several systems to operate the same things. It needs simplifying.

Its incredibly difficult to use, the search is terrible. There's about 1000 youtube education videos, and you arent any further down the road by the time you watch them.

Support is really slow to get back to you, so much so I had to chase the Director all the time.

Something has changed with this company - before we signed up they had a lot of really good reviews- I suspect they took too many old Linnworks clients on and they can't handle to volume and demand.

Needless to say - their systems went down on Saturday after 18 days of use, and were not working all weekend - and we were unable to send orders Monday. Then they came back up only to go back down again.

If you are a Linnworks client, my advice would be to negotiate harder with Linnworks, or go to Veeqo.

This system is not good, and you will waste too much time trying to make it work. We are now being chased for non-payment, I will be sending my own invoice to CCP to recover the last 12 months of payments for a broken system.

please don’t waste your time and money worst thing i ever done

Been with CCP for three years. Paid £1200 set up fee. They promised the world.

Every week there is a new issue with their system. That is not an exaggeration! To mention some of the worse ones:

1) we have had about 20 orders in the last 1 month where inventory has been out of stock but CCP has caused overselling of products. How in the world can there be sales for out of stock inventory?! They don't have an idea and don't really care. The issue is on going.

2) missing orders, some orders just weren't coming into the system

3) complete outage of Ccp for several hours during busy times.

4) they aren't very well set up with Amazon shipping. You get errors on every 10th order. Takes minutes to resolve on each order manually.

5) if we change stock qty after stock take, the old stock amount randomly appears. Causing potential oversell. If we add qty to a sku when it is out of stock, the next day the sku will go back to being out of stock on its own. We loose sales.

6) they will charge you for every sales channel or courier you want to add. Not small amounts, they will charge a big amount.

7) their support team is probably the worse you will ever come across. Despite promises to improve.

Someone on Google called CCP a bad high school project. I could not agree more.

Do not use this company. They are ignorant and don't care about you. Sales team will oversell you the product.

Use alternatives!

Not massively impressed so far, You pay a onboarding fee then constant delays while paying the monthly fee for a software isn't live yet so far 2 months out of pocket for just waiting.

Really Bad Experience. I hope its just us that suffered this. We signed up and paid a fee to have everything set up for our business.
Several weeks in we had got nowhere, so we emailed them and they apologized and said they would sort it and it was that we had been "unlucky".
So we have them another chance.
I honestly wish we had not.
A full data file, was provided, costs, weights, HS codes, multi packs everything including image addresses.
Cue the issues. We ended up having to then manually go over every single item one by one to update the data as somehow they managed not to update the data correctly.
Due to an imaging issue, one image from ebay was replicated across multiple items which were not the same.
Then we were sent emails addressed to someone else ?
It took four months to get to a point where they told us it was fine to go live and then it was turned on. or rather half was turned on and half wasn't. When it was queried we were told it was because this is what we had requested ?
The video chat had been recorded, but since asking for it to prove this was a lie nobody has provided it.
We asked for the MDs details and were denied them repeatedly.
We were then told "you want your issues to be cloud commerces fault", wow, just wow wow wow. After investing in the initial costs and hundreds of hours on our part sorting the issues, that statement is out of this world.
Our multipacks ended up completely wrong and were displaying individual pack prices causing customs errors, I was told they had been unpacked and repacked, then they stopped working properly. Some would update, some wouldn't, sporadic.
Items suddenly went to zero despite being in stock on cloud commerce. Items went into stock, and over sold.
Invoices have came out saying something is a pack of 2, when 10 have been ordered, it has been a complete disaster
We were then told we would get a new person to sort the issues out. Then nothing, no emails, no follow up. Nothing for a whole week.
Honestly and genuinely we wanted this to work so much.
Sadly it has not and the customer support has been shocking. I wish we had never heard of them if I am honest

Apart from the £6k setup fee we had to divert staff from other duties to provide CCP with endless lists of data, most of which Denis (with one “N”) repeatedly lost so we had to resend it numerous times. When we eventually went live the problems increased. VAT was charged where it should not have been. The names of our parts suppliers were printed on invoices. Invoice numbers were not consecutive. Despite repeated attempts CCP totally failed to link the system to eBay. CCP claimed that they could provide us with picking lists that would give us a logical route around the warehouse. We spent many hours providing a list of locations to produce the most logical route, yet again, to no avail. Quite simply, nothing worked properly, despite CCP’s advertising claim that any new system would be thoroughly tested before going live. This is clearly not the case & subsequent support is totally inadequate. The total cost, including our input, has been in excess of £10k. Due to the inability of CCP to correct the above faults, & many others, we gave up on the system after a couple of months to save our business from bankruptcy & are proceeding with legal action.

We have been using this system for a few years now and any issues we have are quickly resolved. JoJo was able to help me fix an issue within the hour so delighted with todays

We so regret moving to this system. Friday at 7am I reported 120 orders on AMAZON not updated with the status dispatched/tracking info. The support chat is so slow with responses taking hours at times and after 8 hours I was just told you will have to look the data up and update them yourselves manually. At 3pm I said surely you can do better than that as its a core feature of the software and got no further response.. Given the impact off leaving orders un-dispatched I rang the support line at 4pm only to get the message "support are on a training day today". So later that evening faced with the impact of customer confusion, failed amazon metrics and potential customer cancellations I hit the "I have an emergency" process for out of hours support. Its been 36hrs since I did that and no response , not even to check how serious the issue is.... So like many things with this company I now have 4+ hours manual work to do myself because of the failures of there system and support....

Probably one of the worst company we ever came across with. Lack of basic functionalities and too many delays in getting things done. We do have cases opened with them for a few months and every time we take follow-up, they say we are working on it. They literally increased the manual work for us and keep delaying the pending tasks. I wish I could give 0 star but there isn't any option for that.

Shambles of a company ! Signed up in Feb, now July and still not anywhere near going live. Happy to sell the dream but cannot deliver on their promises. Shipping integration was meant to be the easiest part of it but has taken me over 8 weeks and I’m still not set up properly. Contract with current provider about to lapse and now in limbo because of these guys.

CCP are in the process of costing us £1000's currently. Been with for a few years now and have been constantly stopping myself from leaving this review but it has gone too far, recently got took over by WPP and contract was doubled in price and issues then doubled. Found out a few weeks back products that we either increased or decreased price didnt change so we therefor sold at a loss or didnt sell at all. Asked to speak to billing 2 weeks ago as we want a reduction in our bill due to them clearly not following there contract of terms to fulfill there service? No one has replied so the only way to get there attention is cancel the DD. If these issue persist we can see CCP closing us down before end of the year.

The simplicity of the user interface makes CCP easy to use whilst still maintaining many essential features for running an E-Commerce business, consequently making CCP quite easy to train new staff in using, which is especially helpful for a growing business.

There is seamless integration with many online marketplaces and courier services to make the whole process; from receiving orders to the dispatch of orders to our customers, extremely efficient in saving us time.

My personal favourite tool is the rate of sales list, which is amongst the reports section. This has several useful ways of analysing any statistics regarding our stock levels or sales/order levels, which ensures our stock (ins and outs) are manageable within our warehouse.

As mentioned by other reviews, the customer support chat isn't ideal due to the occasional delay in receiving a response, which can sometimes affect daily processes. But once you get through to someone, they usually swiftly resolve the issue, or give you an approximation on the timeframe the issue may occur for.

Overall, CCP is a requirement for our day-to-day operation. Highly recommended!

Minus Ten Stars
Like someone else, I am only leaving one star because minus 10 is not an option.
What an absolutely horrific experience.
CC sells itself as an upmarket top of the line inventory management system that allows you to stop over selling, streamline your processes and dispatch queues and actually on paper is brilliant.

So here is my experience.
We signed up just before Christmas and understood it maybe a little bit delayed due to this. So we pay the best part of 2K for a smooth integration.

Never had to pay before, but hey if its going to help and be good its worth it right ? WRONG

A month passed and we had to chase this and chase it. We put a complaint in and they apologised and said it was not what was expected.
Fair play, these things happen from time to time.

So we are given an account manager, a data specialist and a shipping specialist. We sent the shipping specialist a form over with every eventuality mapped out on a process map. If the document is downloaded it can be expanded in seconds and used simple.
Nope
We went nearly four months, several calls with the shipping specialist and still right up to supposed launch it was not right. The same questions were asked over and over and over again, despite having been clarified.

So data, we provided the data on a form and were told, don't worry we can scrape all of the images for you and uploaded them if we know the file location.
Erm, yeah, nope.
As some were from eBay this didn't work due to the first part of the file name being the same the system wouldn't do it.
So I ended up with a ton of images applied that matched nothing like the products.
But hey these happen.

We were told that the system works for FBA, you build your MFN listing then the FBA is added too it.
I questioned this as I wasn't sure it would work and was told that's how the system works.

Imagine my surprise when I open up the inventory to find that items have been Zerod in MFN the moment FBA inventory is sent to Amazon.
Here is the kicker, there is no log to identify the original amount either ! nice

So moving on, I provided pricing, customs codes and everything and then had to manually go through and fix everything anyway.

So ok, these things happen. I get this, teething issues.

So I am told it will link to Magento 2, I am given a list of products to ensure are not installed so this is smooth.
All checked, does it update multipacks in Magento 2 ? no not at all. When I questioned this I was told. Well it must be a programme causing an issue.
So I spoke to the website developer who said nope, not at all.

Strange how another system worked perfectly for Magento 2.

Anyway onto ebay, originally I ask, can I have two Skus on ebay for the same product so one in a multipack and one in a single as that's how we list some items.
Yes, not a problem at all, this will work. This is a red line. If it cant do it, we don't sign up. Not negotiable.

Then we are told 4 months into the set up, oh not it cant. Then yes as long as the SKU is the same it can.
Make your minds up ?
Well guess what, it doesn't currently do that for us.

So we have had several products sell out, only then to oversell on multipacks not updated. Nice, now our customers are getting annoyed. Brilliant

In between this, on several occasions we get emails back with different names on. Like I mean my name is different, my wife name is different.
Professionalism ? nil.

I would not mind, but on the email thread our names are identified in full !!!! so explain to me how a professional company can mess this up, not once, not twice but four times. Even when challenged.

Its a small thing but to be honest very very very annoying and very unprofessional.

We are told, due to all of the issues you wont be billed until you go live. Fine, nice touch. Only to then repeatedly receive invoices and have to challenge them to have them cancelled.
Again professionalism

Several issues raised and eventually I asked for the managing directors email as at this point I have had enough
I am told "I don't think we have reached that point yet" erm surely I am the judge of that ?

This continued and go live was pushed for. Then when going live ebay suddenly starts over selling.
We query it and they tell us "you asked us not to turn on stock sync for ebay"

This was a recorded call where no such statement was ever made, we ask for the recording. Still waiting....

Who would go live and leave stock sync off ? that's absurd.
What had been said was that they would turn amazon on to pull the stock levels in. Ebay mentioned ? no

Another day on cloud and another issue can’t ship orders including next day deliveries to customers this happens nearly every week , this system is terrible. If you run an efficient busy company, then this system is not for you look for one that actually works.

Ste was amazing and helped me to resolve a tricky situation I had when introducing Klarna payments to our system. He was so friendly and extremely patient while finding us a fix and I cannot thank him enough. The fix has saved us approximately 7 hours of work time over a week period. This means I have at least an extra hour a day to make coffee and focus on more pressing tasks.
Thanks again Ste you truly are a miracle worker.
Kind regards
Sally - Crazypricebeds

I gave a one only because there was no zero.
The worse company I in over 40 years in business, rude! Liars! Nothing more than con men! Avoid

After that answer you hit the nail on the head Large online retailers which we aren't we are Wholesale and our needs and didn't really fit the format. We were told that the whole process would be finished in 4 months. Never happened..!!!