Continuous problems with this App. Scores don't appear; 'Attesters' don't receive any notifications to verify scores; Can't access my past scores; emails to them don't get answered, or if they do its... Toon meer
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Lees wat reviewers zeggen
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
My call was answered inside a minute. Farrell got to grips with my issue immediately and was able to resolve it within minutes.
Totally disappointed with the response. Fixing the aggregate print should have been treated as a priority. It’s now been close to five months since the new app was released, and the aggregate prin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Club Systems International has been designing, building, and supporting IT systems for golf and sports clubs since 1982. The company started with a simple CONGU golf handicapping solution, designed originally for founder Keith Roberts's own club, Disley in Cheshire. Over four decades later, Club Systems is the market leader in member and visitor administration, loyalty EPoS, and web services such as HowDidiDo, Golfingindex, and personalised club websites. Today, more than 2,000 golf clubs in the UK and Ireland, along with customers as far afield as Kenya, Bahrain, and Sri Lanka, use one or more of our packages. Our flagship platform, ClubV1 Hosted, is the most widely used online system in UK and Irish golf, covering everything from handicapping and player entry terminals to membership administration, subscription control, contact tracking, course reservations, point-of-sale and loyalty systems, stock control, and site security. Club Systems is proudly part of ClearCourse, a UK-based technology group providing software and payments for small to medium-sized enterprises, including start-ups, national retailers, well-known charities, and notable brands across various sectors. Being part of ClearCourse allows us to keep scaling, innovating, and improving our software for every club we serve.
Contactgegevens
South Central, 4th Floor, 11 Peter Street, Manchester, M2 5QR, Manchester , Verenigd Koninkrijk
- 0345 222 9999
- spatel@clearcourse.co.uk
- clubsystems.com
3,3
Gemiddeld
42 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Technical Support
Emailed Support who responded in less than an hour and the issue was resolved !
24 september 2026
Review zonder uitnodiging
My call was answered inside a minute
My call was answered inside a minute. Farrell got to grips with my issue immediately and was able to resolve it within minutes.
24 september 2026
Review zonder uitnodiging
Great support from helpdesk with…
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
23 september 2026
Review zonder uitnodiging
Adam
Adam
Done the tests in a quick and efficient manner then gave me his answer and a solution to our problem
This was what I was looking for
22 september 2026
Review zonder uitnodiging
Average
Personally I don't find this a very good system. At my previous club they used IG , this seemed to function much better and have fewer glitches.
20 september 2026
Review zonder uitnodiging
Continuous problems with this App
Continuous problems with this App. Scores don't appear; 'Attesters' don't receive any notifications to verify scores; Can't access my past scores; emails to them don't get answered, or if they do its several days later. So stopped using and will input future scorecards via the Scottish Golf App, which also has issues but not as bad as HowdidIdo.
14 september 2026
Review zonder uitnodiging
While it took a little while to reply…
While it took a little while to reply to my initial query the answer I received was very helpful and addressed my query....my follow up email was answered within 24hrs and problem solved. Thank you Club Systems
14 september 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for taking the time to leave this feedback. We're sorry the initial response wasn't as quick as we'd like, but really pleased to hear the answer hit the mark and that our follow-up got things resolved for you within 24 hours. We'll keep working on tightening up those response times. Thanks again for your patience and for choosing Club Systems!
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Had a problem with handicap allowances…
Had a problem with handicap allowances which was sorted quickly and problem explained. Prompt call back and clear explanation
7 september 2026
Review zonder uitnodiging
Antwoord van Club Systems
Hi Graham,
Thank you for taking the time to share your feedback. We are very pleased to hear that our team was able to resolve your query regarding handicap allowances quickly and provide the clarity you needed. We appreciate your kind words and look forward to serving you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Competent and helpful
Have enjoyed consistent helpful and competent support. Perseverance was shown to satisfy a recent demanding request from me.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Hi Jim,
Thank you for your kind feedback. We are delighted to hear that you have consistently experienced helpful and competent support from our team. We truly value your patience and are pleased that we were able to persevere and provide a successful resolution to your recent request. We look forward to assisting you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Antwoord van Club Systems
Thank you for your feedback! We are thrilled to hear that you are enjoying the new app and finding the additional information helpful. We are constantly working to improve our services, and your comments are greatly appreciated.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Great service
Had a problem not receiving handicap update notifications, contacted via email had immediate response with ideas to try to resolve the issue . The problem has now been sorted and handicap notifications updates being received. Thanks all involved. Even contacted via email that everything was ok a few days later.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for your wonderful feedback. We are so pleased that our team was able to quickly resolve your issue with handicap notifications and that you are now receiving them correctly. Providing proactive support and following up to ensure everything is working as expected is a priority for us, and we are glad this made a positive impact. Thank you for your patience and for choosing our service.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Query resolution
I made an enquiry regarding combining Sat / Sun competitions when 1 competition is run over 2 days as it was not working on the new HowDidiDo but was available on the old version. The team worked on this and is now working on the new version, communication was very good via mail regrading how the update was progressing & I’m very happy with the service received. 👏👏
17 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for sharing your experience. We are very pleased that our team was able to resolve the issue with combining weekend competitions on the new platform. Providing clear and consistent communication is very important to us, so we are delighted to hear you were happy with the updates you received. We appreciate your patience and your kind words!
Sunil Patel
Operations Director
Club System Part of Clearcourse
Reporting Issue
Spoke to Keehan, really helpfull and managed to get my issue sorted in no time.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Hi Carl,
Thanks for your 4* star review for Keenan. We appreciate it!
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Antwoord van Club Systems
Hi Jane,
Thanks for the 5*!
Sunil Patel
Operations DIrector
Club Systems Part of Clearcourse
Useless system many people have had…
Useless system many people have had issues I've had an issue and they want me to sort it out for failings in their software, post office springs to mind ..
13 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
We’re sorry to hear you’ve experienced issues with the system. We’d really like the opportunity to look into this and help resolve it for you. Please contact us directly with your details so our team can investigate what’s happened and work with you to get this resolved.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
I reported a lack of functionality that…
I reported a lack of functionality that existed in the old app. This was the ability to display all the members of my club with their handicaps in order to work out shot allowances before matches. It was fixed within minutes of my reporting it
11 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for your great feedback! We’re delighted to hear that the functionality you needed was restored so quickly. It’s fantastic to know your issue was resolved within minutes and that you can now easily view your members and their handicaps when preparing for matches.
We really appreciate you taking the time to share your experience and are pleased we could help! ⭐
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Auto-TopUp Fails
There is an Auto-TopUp feature which transfers a selected amount into the account if the balance falls below a certain amount (again selectable). This does not work.
I've reported it to them and they are aware and say they will let me know when it is fixed.
As this feature has been available ever since I started using this app (well over a year), I find it incomprehensible that a feature is there to be used and doesn't work and they know about it!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the Auto-TopUp functionality and understand how frustrating it must be when a feature doesn’t work as expected.
We’d really appreciate the opportunity to look into this matter further and work towards a resolution. **Please contact our support team directly so we can investigate this with you and provide an update on your specific issue.**
Thank you again for bringing this to our attention.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Joshua and Sion always 10/10
Joshua and Sion always 10/10.
A credit to the business. Thanks for all your help.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for the fantastic 10/10 review! We’re delighted to hear that Joshua and Sion have been so helpful and are a real credit to the business.
We’ll be sure to pass your kind words on to them — they’ll be thrilled to know their support is appreciated. Thank you for taking the time to share your experience! ⭐
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Totally disappointed with the response
Totally disappointed with the response. Fixing the aggregate print should have been treated as a priority. It’s now been close to five months since the new app was released, and the aggregate print feature is still not working.
Three weeks ago, we were told it would be ready within the following couple of days, which clearly wasn’t the case. That information was misleading, and it’s extremely frustrating to keep being given timescales that aren’t met.
Can you provide an accurate update on when this issue will actually be resolved?
6 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for sharing your feedback. We’re genuinely sorry for the frustration and disappointment caused by the ongoing issues with the aggregate print feature.
We completely understand your concerns, particularly given the length of time this has taken and the previous timescale provided not being met. We appreciate that receiving an estimated resolution date that isn’t achieved can be frustrating and undermines confidence in the information provided.
We’d like to look into your specific case and provide you with the most accurate update available. Please contact our support team directly so we can review this with you and provide a current status on the issue.
We apologise again for the inconvenience and appreciate your patience while we work to resolve this.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Useless new app
Personally I have found this new app difficult to navigate badly designed and inferior to the old app most people at our club have downloaded the new app paid for it and now have given up using it and reverted back to the old app
I recently highlighted a problem with the new app to the support team they said they would update the new app next week this was about four weeks ago and until the new app was updated use the old app what a joke people are paying for this it’s ridiculous
3 augustus 2026
Review zonder uitnodiging
Antwoord van Club Systems
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve found the new app difficult to navigate and that it hasn’t met your expectations.
We also appreciate your frustration regarding the delay in addressing the issue you reported and understand that being given an expected timeframe that wasn’t met is disappointing, particularly when you’re paying for the service.
We’d like the opportunity to look into the specific issue you’ve experienced and provide you with an accurate update. Please contact our support team directly so we can investigate this further and work towards a resolution.
Your feedback is important to us, and we’re committed to continuing to improve the app and the experience for our users.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
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