Cocojewelry Reviews 

I LOVE THEIR JEWELRY! Bought a few fun & inspirational pieces and was very happy with the look and quality. One of the rings I purchased was too small so I reached out to customer service and they were so very responsive, gracious and helpful and resolved my issue immediately. Highly recommend COCO Jewelry. I hope to buy many more pieces from them in the future.

I was guided by an Agent named Sarah. She was wonderful. She helped me get an easy size exchange! I couldn't, ask for better service!

I love my new cuff bracelets! I ordered a yellow and a green one, but in fact I then swapped the green one for a white one. They look fabulous. Really elegant and smart, especially against brown skin, but still with the witty message inside which makes me chuckle. Really important to see the humour in life, even in the dark times!!
I had excellent customer service from Coco Jewelry who, when I explained that the green was a little too blue for my liking and could I exchange it, offered to send me the white one anyway. I now have one for a friend in need, whenever that time shall come. Which is what life is about!

My daughter LOVED the ring. I bought it for her graduation. The quality is great and the inspirational message that came in the box was beautiful. The customer service is amazing!

The "This Too Shall Pass..." message on your jewelry (bracelets and ring) is just what I need to remember these days, without others seeing it! The jewelry is well-made and attractive. I also gave a bracelet to my daughter. Your customer service was terrific when I had a problem with ring sizing. Thank you.

What an amazing small business! Such beautiful jewellery and exceptional service. I have now purchased for myself, my son, my daughter, my sisters, my husband & my mum! We all absolutely love our pieces and will definitely buy from Coco again!

Poor quality for the money. Bangle a slightly odd shape and had had sharp edges that scraped my arm as I put it on (has taken a week to heal). I would like to return for a refund but based on experiences reported here I’m not optimistic.

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and was told the correct color would be sent to me. Looking forward to giving the bracelet as a gift to my friend.

I love my ring it is just what I needed. I had a small issue with my delivery and their customer service as amazing taking care of everything right away. I will be back to get more items soon.

Great service. The silver coating on my ring faded. They sent me a new one without hesitation.

Although it took a while, Cocojewlery did take care of my concerns and followed through on their promise to compensate me for my time. They were able to get me the bracelet that I had originally wanted which I really appreciate!

The size I ordered was too small, customer service was great in resolving the issue

I love the ring! The color is beautiful and it sparkles in the sun. The message engraved on the band is a great reminder that I am stronger than I sometimes think I am. The ring is great but the customer support is what put this purchase over the top. I emailed about the sizing and asked to exchange the ring and someone responded to me right away. That is rare! I am very happy with my purchase (I ordered a few other items as gifts and my friends were thrilled with the quality) and with the prompt and helpful customer service. Five stars!

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I receive so many compliments on it... it is definitely a welcome addition to my jewelry box.

The website says 4-8 days delivery. Mine took 16. They say they have offices in the US, but their phone and shipping is from Singapore. They initially sent my order to Australia despite having the correct address in the US. Stick with something local.

Edit to add:
I’m updating my review from 1 to 4 stars. Sarah reached out after my initial review and said that I would be receiving a full refund and a new bracelet. I have not received the refund.. honestly don’t really care about that part, just wanted my order done correctly. I am keeping this at 4 stars and not 5 simply because this was a hassle to get what I paid for. I appreciate the company’s willingness to send me my order and offer the refund.
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I received the wrong order! The bracelet I ordered (and paid for) had 3 different birthstones in it,.. the one I received had only 2.
I have been in contact with “Sarah” for over a month now (since May 16th) and she has assured me that a replacement is being made and now on the way. However, it’s been about 2 weeks since this promise (June 14) was made and I have received no shipping information (as she said I would) and now radio silence when I reach out to customer service.
I emailed again on June 21, June 23, and now again today June 24 all with no responses.
So disappointing. This was a Mother’s Day gift and it’s now the end of June.

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from silver to gold, which they also accommodated this change for me. Extremely satisified and great to work with!

I ordered the wrong size for my ring. And they have made the return process very simple. Great product and great customer service goes a long way these days.

Order was dispatched quickly, sizing was accurate and I love the items I ordered