We brought some vinyl flooring from this company. It's only just been laid, so I can't comment beyond the ordering process and my initial impressions. Taking those in turn: Ordering/delivery - re... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Picture and description of the runner was very accurate, also helpful as an extra to have an underlay that is the same size as the runner. Nice quality and fast delivery. Our only issue is my cat lov... Toon meer
Bedrijf heeft geantwoord
Really good choice of top quality cork flooring panels. Shipped pretty quickly. Slightly damaged in shipping and replaced promptly without any quibbles. Greatly appreciate this level of service and as... Toon meer
Bedrijf heeft geantwoord
We bought rubber flooring for our bathroom but unfortunately it scratched the first time it was cleaned. The rubber coating is extremely thin and very easily scratched. It also marks very easily. Cust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Colour Flooring Company
Geschreven door het bedrijf
Award-winning flooring company
We have been supplying beautiful flooring online for more than 14 years from our base in north London. Our current range includes vinyl, rubber, cork and wood, as well as handmade rugs.
We are specialists in cork and our own brand, Corka, is carbon-negative, hardwearing and has excellent thermal and acoustic properties. Needless to say it's one of our bestsellers.
Our vinyl is commercial grade with an extra thick cushioned backing for durability. It comes in unique colours (blush pink, pistachio green!) each carefully handpicked by top stylists.
Our rubber comes in a range of 11 gorgeous colours and has been awarded some of the best eco certifcates available.
Our wood comes in a carefully chosen edit of shades and is available in both plank and parquet for a modern herringbone look.
Our rugs are made of wool and handmade in India in a process that takes five days from start to finish. They are Goodweave certified, guaranteeing strict standards relating to labour and business ethics.
All our floors work with underfloor heating and are suitable for heavy commercial as well as domestic use. We keep plenty of stock so delivery is fast too.
Contactgegevens
54 Kynaston Road, N16 0EU, London, Verenigd Koninkrijk
- 020 7254 3526
- info@colourflooring.co.uk
- colourflooring.co.uk
4,5
Uitstekend
678 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was getting mixed up doing my order…
I was getting mixed up doing my order but I got it sorted with Brandon ,
He was so helpful and a gentleman fixed things out for me so nice to deal with someone that took time helping me so 10/10 for Brandon
1 juli 2025
My samples arrived promptly lovely…
My samples arrived promptly lovely colours and product thank you
30 juni 2025
Three samples arrived very quickly and…
Three samples arrived very quickly and well packaged.
30 juni 2025
Very efficient service
Very efficient service, delivered within a good time period and the quality of the goods are excellent
24 juni 2025
Excellent service
Excellent service, helpful staff, good sample selection, rubber lasts well
10 juni 2025
Buyers beware
Buyers beware! These guys are all smoke and mirrors, they never pick up the phone or have any customer service skills. The product is not fit for purpose, it’s dangerously slippy, and marks, looks like it’s been down years and only fitted at Easter! The product is described as good for high traffic areas, my house is not high traffic just an average 2 adults 2 children, and it does not stand up to much. I obviously had no idea it was so slippy untill it was fitted, how would I??? How can you even walk on a tiny 4cm square sample! And I was told it wasn’t slippy, so I trusted the company! I’ve tried calling, emailing in and the only thing they have offered is an anti slip solution that is for a floor that isn’t slippy apparently…. Seems odd to me! Spend your money elsewhere these are cowboys.
16 juni 2025
Review zonder uitnodiging
Antwoord van The Colour Flooring Company
We are sorry you don’t think we have any customer service skills, but we have looked over our correspondence with you and can see 23 emails - we replied to you pretty much straight away every time.
The fact is, you changed your mind about the floor once it had been fitted. As we repeatedly tried to explain to you, once it’s down there is very little we can do. Had you checked it and decided you didn't like it or it was slippy before you fitted it we would have very happily given you all your money back.
As we also explained, the reason we send out small samples is because we send them out for free. As it’s a premium product sending out larger pieces just isn’t economical. We do offer larger, paid-for samples which you chose not to buy.
All our flooring has been fully tested and meets EU slip resistance standards. We have sold tens of thousands of sq m of it and it’s been used in high-traffic spaces around the world, including airports and shops, with consistently positive feedback.
Because you were still clearly unhappy we went out of our way to source a cleaning product especially for you which builds up slip resistance. You showed little interest in trying it out as a way of finding a solution, but we sent have sent it out to, free of charge, regardless.
Went out of their way to help.
5 juni 2025
So far (1 week) the flooring is very…
So far (1 week) the flooring is very good. Service was good as well
3 juni 2025
Antwoord van The Colour Flooring Company
Thanks for taking the time to review us!
Antwoord van The Colour Flooring Company
Thanks
Didn’t need to spend £25 delivery
Didn’t need to spend £25 delivery. In London. For a small 1.3m roll of offcut... and would like a refund for the delivery.
3 juni 2025
Antwoord van The Colour Flooring Company
Sorry if you find our delivery expensive. This is just what the couriers charge us. According to our records you actually bought two small rolls from us. We did offer you click + collect which is free. Also the vinyl you bought was on our Sale page so you got it at more than half price so hopefully it balances out
Excellent service
A brilliant, quick, free sample set arrived. Cork flooring is something I hadn't considered but this has really opened my eyes to the possibility. Love the warm feel and green credentials of the product. Will most probably order a larger sample before going ahead with my bathroom revamp. My neighbour liked it, too!
29 mei 2025
Antwoord van The Colour Flooring Company
Very nice to hear. Thank you
Antwoord van The Colour Flooring Company
Thanks
Ordered samples which arrived very…
Ordered samples which arrived very quickly. So hard to make a choice. This is the second time I have used The Colour Flooring Company. We had new vinyl flooring fitted in our kitchen, bathroom and utility room and we loved them all
6 mei 2025
Antwoord van The Colour Flooring Company
Thanks!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.