Communauto Reviews 

Terrible service and zero respect for customers.
​The cars are consistently filthy, poorly maintained, and completely unreliable. On multiple occasions, my rides were canceled or swapped to a different vehicle without any notice or explanation.
​To top it off, their account cancellation process is an absolute nightmare—making customers wait 3 full months just to get their deposit back is completely unacceptable. Save yourself the headache and go with a different service.

le service à la clientèle laisse à désirer. On se pose beaucoup de questions sur la vie privé et les lois du Québec.
Malheureusement, quand une agente appelle un client qui n’est même pas client Communauto, pour réprimander sur le compte d’un autre client, en disant avoir enregistré et écouté votre conversation privé après avoir dit au revoir, c’est très dérangeant. Des actions seront prises auprès de la commission d’accès à l’information du Québec. C’est inacceptable.
De plus, la plus part, si ce n’est pas TOUT LES VÉHICULES, ont des problèmes de mécanique. Ils indiquent presque tous « entretient requis ». Des pneus à plat. Des trous dans le body des véhicules. Des lumières défectueuses. Une clef brisée dans le trou du lecteur de clef donc un trajet qui se termine chaque fois que vous sortez faire une commission. Des tank d’essence toujours presque à moitié vide. Des traces de moisissures sur les tapis parce que les gent font tomber de la nourriture et Communauto ne nettoie pas. Les tarifs parfois sont hyper élevés pour aucune raison. Et j’en passe. Tout ça laisse vraiment à désirer. Je ne recommande absolument pas.
Allez avec Léo. lol
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Customer service leaves a lot to be desired. It raises serious questions regarding privacy and Quebec laws. Unfortunately, it is very disturbing when a representative calls someone—who isn't even a Communauto customer—to reprimand them about another customer's account, claiming to have recorded and listened to a private conversation that took place after the call had supposedly ended. Action will be taken with the Quebec Commission on Access to Information. It is unacceptable. Furthermore, most—if not all—of the vehicles have mechanical issues. Almost all of them display "maintenance required" alerts. Flat tires. Holes in the vehicle bodies. Faulty lights. A broken key stuck in the reader, meaning the trip ends every time you step out to run an errand. Gas tanks that are almost always half-empty. Traces of mold on the floor mats because people drop food and Communauto doesn't clean them. Rates are sometimes exorbitantly high for no apparent reason. And the list goes on. The whole experience really leaves a lot to be desired. I absolutely do not recommend it. Go with Leo. Lol

J'écris pour ma conjointe. Elle appelle pour avoir de l'information sur quelque chose qu'elle ne comprend pas. On lui répond rapidement d'aller là et là et lorsqu'elle repose une autre question, on lui répond prenez le temps de lire...Y'a t'il une autre question? Elle a dit merci en ce disant que finalement elle aurait pu ne pas appeler c'est du pareil au même. Pas une minute pour aider vraiment! Si on appelle c'est parce qu'on a de la difficulté à comprendre et donc d'être patient, de valider si la personne a bien compris... Même pas 2 mins. On est supposé comprendre le site subito presto même si ça fait un an qu'elle n'est pas allée dessus. Déjà qu'avec l'attente des messages automatisés avant, on s'attend qu'en parlant à quelqu'un enfin on va régler la problématique. Les gens sont payés pourquoi au juste au service à la clientèle???? Très décevant!

Very disappointing customer service experience with Communauto. The staff attitude was unhelpful, and my concerns were handled very carelessly. They did not want to solve my problems instead they just wanted to make more money. I felt like they were just trying to dismiss the issue instead of actually helping solve it.

Do not reply to their emails and will not send me a cheque with my remaining balance! Will not delete my account after I have requested many many times. Do not reply and continuously email me my bill. I do not have a bill, I am owed money - no reply. Scam company

I unintentionally made a reservation and cancelled it within about 30 minutes of noticing. I was then charged a cancellation fee because it was not cancelled 2 hours in advance.

I understand there is a policy, but I had not used the service for over a year and was genuinely unaware of this rule. This was clearly an honest mistake, not a deliberate late cancellation.

What was more disappointing was the customer service experience. My situation was repeatedly misunderstood, and I was told I “knew the policy” simply because I had been a member since 2024. The tone felt dismissive, and there was no real attempt to consider the context or offer a reasonable resolution.

Very disappointing experience overall. This is how this company treat their customers, respectfully.

frai de retard abusive sans compter qu'aucune des voitures n'était disponible durant le weekend dans mon quartier.
De plus,l'inscription sur leur site web sont mauvais. Si vous aviez essayé à vous inscrire il y a longtemps,votre dossier est archivé au momment que vous êtes inscrit et on ne vous previent pas jusqu'à ce que vous appeliez.

I signed up for Communauto but never used the service. Despite this, I was met with recurring monthly insurance fees. When I reached out to cancel immediately and request a refund for the unused service, they refused to return the money and made it difficult to cancel.

They prioritize collecting fees for services not rendered over customer satisfaction. Save yourself the headache and look for another car-sharing option—the hidden costs and poor support are not worth it

Worst scammerd and non transparent company I ever worked with

2 ans que j'utilise le service :

Vous lirez beaucoup de critiques... mais penchez y vous un instant :
La majorité des gens se plaignent des autres utilisateurs, pas du service en tant que tel...

Le service à la clientèle est performant à chaque fois que j'ai eu besoin d'eux :
- Problème avec l'app
- j'ai une fois crevé à cause d'un nid de poule (merci la ville de Montréal)
- Problème non signalé par l'utilisateur précédent avec le moteur du véhicule en station
- L'utilisateur précédent à crashé la voiture que j'avais réservé en station après.

Pour ce qui est des autres utilisateurs, oui ça peut être une problème. Beaucoup de monde manque de civisme et de respect envers l'utilisateur suivant... Mais ça n'a rien à voir avec le service en tant que tel.

Je dirais que la seule chose qui enlève une étoile, c'est l'app qui est souvent bugguée et le déverouillage de la voiture avec la carte OPUS qui fonctionne une fois sur 2, mais du reste, tout va très bien, on en a pour notre argent !

For starters, there billing is NOT clear NOR transparent. I wonder if it is done purposely so nobody understands???... not even their staff.

2nd - they just invoiced me for a 2nd time in less than 2 weeks, even though it clearly has a monthly billing date on the invoice. I can only assume they are hard up for $$$

While I am here, I may as well mention the time my reserved vehicle was not there. I had to wait hours for it. They gave me a $15.00 credit for the inconvenience.
Meanwhile, they turned around & billed client that returned it late $40.00.
Wow, what a bunch of thieves!

Wrongly charged my credit card for baseless parking tickets that should have been disputed by the company. They don't have people to support such disputes hence blame the renters and automatically charge their cards. Common malpractice that many others also have been suffering. This company is really pathetic.

Continued to charge my credit card even after not being authorized nor allowed to. Do not give them your credit card or bank details.

Company is a scam. They take a $500 deposit to unlock "better pricing" you also have to pay a monthly fee for this pricing. Then ever time I have tried it I would have spent less money just using Uber. Their pricing is ridiculous and they won't let me out of the subscription for a year.

I honestly feel this company grew so big to be across Canada and Europe so fast is because they are a company who scams subscribers and force them to pay a their membership for a full year even though they only need the occasional car rental. You thought using them would be a cheap substitute for regular car rental company like Avis-rent-a-car or Entreprise, but it turns out they are much worse. Because you need to pay 420$ a year (around 35$ each month after taxes and fees) for renting their car 2-3 times a year. Yes, the gas is included in the price, but its still very expensive if you rent these cars only 1-5 times per year. They keep your credit card info and they trap you into subscribing for 1 full year when you sign up, when you did not know any better at first,its a very scammy company. The fact that they list no business headquarter on google map indicates they are very sketchy. They dont want people to know where their offices are.

Worstly created setup for a car location company. Not easy and comprehensive, many hidden fees and unexpected bugs in sytems, problematic app, and they can give you fines for cars you rented months ago

Bon service et bonne initiative mais ils tentent trop de réduire les coûts avec :
-Un service client peu efficace et sans réel pouvoir
-Des voitures de mauvaise qualité pour les longs trajets
De plus j'ai eu des problèmes de remboursements de caution. Ils n'ont pas tenu compte de mes messages et m'ont mal remboursé et j'ai dû en payer les frais (100$CA) au final.

The vehicles were never close by, and the one time I did find one I couldn't open it. Now I have to chase these guys to get my deposit back.

Je souhaite signaler une expérience très négative avec Communauto. À plusieurs reprises, la voiture indiquée dans l’application n’était pas sur place ou ne s’ouvrait pas, mais la facturation commençait quand même et on refusait de me rembourser. En hiver, j’ai reçu des véhicules sans brosse à neige, j’ai dû dégager la voiture à mains nues par –10 °C. Lors de mon appel, la représentante du service à la clientèle a été agressive et peu respectueuse, sans réponse claire à mes questions. Selon moi, Communauto ne prend pas ses responsabilités envers ses clients.

I had a bit of a different experience with Communauto, but their team was great to deal with.

i used the Communauto car sharing service in Toronto. They tries to charge me an extra CAD150 for bumper damage that was already marked when i pick up the car . After a short argument they eventually dropped the charge and i proved i was right...Still ill probably avoid using this service again iended up wasting quite a bit of time dealing with that situation

other than that the service itself was fine and the car was in good condition . if they don't try to charge you for existing damage the price is actrually pretty reasonable