Communauto Reviews 

The exact same thing happened to me that a reviewer below described. Long term customer in good standing, suddenly my account is suspended with no warning (causing a lot of difficulty in my life since it was my main mode of transport), claims that I caused minor damage months before which they “knew” was me because I had booked that car around the same time period that someone noticed the dent. The highlight for me though was when I asked why they didn’t contact me before suspending my account they told me they had emailed - when I asked which email address they had for me they told me it was their own no-reply@ email! Icing on the cake was when they told me I shouldn’t have given that as my email address. You can’t make this stuff up.
I also just want to note that like another reviewer said, credit cards often didn’t work for me to get gas so I had to use my own, and I did receive push back when it came time to reimburse me.

Le service à la clientèle est vraiment pourri. Ils sont impolis et ne vous contacte pas si il y a un problème. Ils vont empirer vos problèmes littéralement. Ils ont suspendus mon compte quand j,utilisais une voiture, ce qui veut dire que je ne sais pas quand je dois retourner la voiture dans l'application. C'est manipulateur. J'ai eu un problème et ils ne m'ont jamais contacté ou envoyé une notification pour se rappeller de l'heure quand remettre le véhicule. Mauvais c'est un mot trop gentil pour eux.

Le service à la clientèle est vraiment horrible et les personnes qui nous répondent, depuis quelques temps, sont impertinantes. Je suis habituellement hyper polie avec toutes les personnes qui travaillent au service è la clientèle, je me le fais d'ailleurs souvent dire, mais là, ça fait deux fois que je téléphone pour une problématique de facturation et la personne qui me répond, et J'aurais dû prendre son nom, était vraiment très désagréable, j'ai eu beaucoup de difficulté à rester calme.

Rented a car for 3 days. The credit card only worked once. I believe they do this so customer will pay for the gas n some will forget to get a receipt n won't get a refund from them. The Co. Will make more money off their customer if they say they pay for the gas, the credit card should work every time. I had to complain twice to get my refund. They say 7 to 10 business days, almost 3 weeks , n only when I complain that they looked at the receipt n i still have not received a reply to complaint. I wouldnt recommend them. Lies, lies, lies n they're making $$ of the gas by making customers pay for gas. Bad karma. Cars are always dirty n people leaving their junk in the car. I take the bus/ctrain to get to my destination n take a uber home. Much cheaper.

I wish I could give them 0 stars

Do not use this service. We've been loyal Communauto customers for years and we have been through such hell with them in the last 24 hours. We were in an accident involving 8 vehicles. We were not at fault in any way and have police records to prove it. They're trying to make us pay the vehicle towing, impound, and storage fee, so thousands of dollars. The worst customer service. I've reported them to the BBB. STAY AWAY.

My husband signed up a week ago and a lot of requirements needed including asking some personal informations. Provided everything but no guarantee if we will be able to booked a car until 1 day left for the tour. Called several times but customer service were very unhelpful. No clear explanations of every "requirement" they want from us. Had an experience with car rental companies before like EVO in BC, signing up was pretty smooth and they were uncomparable! This company is a scam! Will not recommend at all! If you want some stressful days, try to sign up with Communauto and you'll end up frustrated 🫩

The car was absolutely filthy.
I can't understand regardless of the lower cost how a company can rent such an old dirty vehicle
Its a reflection of their service.
Most of the customer service people sound like teenagers who don't know what they are doing and lack any patience.

The app works horribly,
And it takes long periods of time to reach the CS people.

Generally a good service except for the few times it let me down and ruined my plans. All that aside, they decided to increase their prices like crazy, so much so that a 1:30 trip of 8km now just cost me $45.00. I didn't sign up for such inflated prices, so I'm definitely going to ask for my deposit.

I’ve been a loyal customer of Communauto for some years and had generally been happy with the convenience and flexibility of their service, despite encountering some minor issues along the way. Unfortunately, my recent experience has left me extremely disappointed.

I received a prompt call from Communauto claiming that I made an accident 2–3 weeks prior. I was surprised, as I have no recollection of any incident during that time. I used their car only for a few kilometers within a half hour. They insisted that the alleged accident occurred while I had the vehicle, and they did not disclose any information but collecting from me. I had previously noticed the scratch and mentioned it in passing, and now it’s being used against me as if I acknowledged fault but failed to report it.

Despite my efforts to get clarity, I was not shown any documentation or sent any official communication regarding this claim. Instead, I was requested for collision report for non-collision without the access to the car. So I reached out to their insurance provider to inquire about the supposed accident, but they dealt with me as confusing customer and I did not receive any information from them.

Since this March, my account has been suspended (regardlessly my membership fee has been charged). I called them to see what happened to my account and they were in the process of making a decision and I will be informed within 10 business days. Recently I have received an email from them that I requested for cancelling a membership. So I called them again and now they have told me that my acount has been cancelled and I'm not be able to use their service again. After years of being a responsible user and overlooking small inconveniences out of appreciation for the service, this outcome is incredibly frustrating and disheartening.

I’m extremely disappointed with how this situation was handled, particularly the lack of transparency, and they are blaming me not communicating with them well enough. I even decided to let go of my car because of this service existance. And now I am no longer able to use this service anymore because I had a car accident which I did not have. I thought letting go of car was easier because of the service. Not anymore.

This company is basically a scam. They try their absolute hardest to charge you without delivering anything of value. I would stay away at all costs. If you really want to try it then please subscribe to the $0 per month plan. Otherwise they will keep on charging you for a year, regardless of whether or not you use the service and make it as difficult as possible to cancel

This company is a scam. I upgraded from the free to paid plan and I'm now paying significantly more for car rentals. The vehicles are ALWAYS disgustingly filthy and not properly maintained, if at all. Their advertising tactics are predatory and fake and they will tack on any extra charges they can. Take the bus, take an Uber. Just stay away from these thieves.

It's the best service you can find in Toronto for hiring a car. We have been using it for years. Never a disappointment. Today we've just got the mini van and what a great deal! Highly recommended!

We use them once or twice a month for about 4 years. It has been a life saver. I don't go for weekends in Summer. The cars not the cleanest at times but you win some you lose some. Super easy to use and a great price!

J’avais une réservation à Ivry sur seine puis au dernier moment la voiture n’était plus disponible.
Une autre voiture fut disponible mais près du métro Maison Blanche. J’étais chargé, ce fut vraiment pas pratique

I've been trying to reach the office for over a week with no success. I've tried all the options of the phone tree and waited up to 10 minutes for a response. I've sent three emails - no response there either.
My credit card was damaged and stopped working. They sent me two emails to tell me my card didn't work but I have been unable to contact anyone to update my information with my new card number. They cut off my online account access because the payment from my credit card didn't go through so I can't reach them that way either.
I sent a letter to cancel my membership and ask for a refund on my deposit. I wonder if they'll respond to that.

I like the ability to grab and go - but they charged me for a trip I didn’t take and they won’t pay me back for gas, when I was nice enough to make a stop before it was at 1/4 tank. They won’t email me back and they don’t answer the phone regarding invoice issues

Left something in my car and couldn't get back in. Trying to call "customer support". I've been waiting half an hour.

Honestly if I could rate negative stars, I would.

It's thoroughly inconceivable how poor the service is.

8 months ago, my account was HACKED. I have documented proof and contacted customer service for a total of 15 times on 3 different numbers. EVERY TIME I was on hold for 40+ minutes without anybody answering (yes I tried all options in the menu).

MONTHS later I got an email from customer service telling me to "just log back in" (I CAN'T, my account is FROZEN). And I was told they can't schedule a callback.

I've contacted my bank to sever the link of my credit card, yet they still have the audacity to pester me every two weeks about unpaid balance. I CAN'T EVEN LOGIN.

Avoid at all cost.

I’ve called customer service multiple times and each time I’ve either been put on hold for an unreasonable amount of time or my calls go unanswered altogether. It's incredibly frustrating to not be able to reach anyone, especially when you need assistance. I’ve had enough and will be looking elsewhere for better service. Highly disappointing experience!

J'ai juste telecharger l'application pour montrer à ma famille. Puis, alors même que je n'ai aucune envie d'utiliser ce site pour quoi que ce soit, on a interrogé ma carte de crédit. A fuir, site de voleur !

Jamais, jamais je n'utiliserai communauto !