Their knowledge and their ability assisted me to find a more affordable provider for broadband and internet: also a cheaper distrubutor of Electricity and Gas. Compare Broadband staff are friendly... Toon meer
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Lees wat reviewers zeggen
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clear... Toon meer
Nadya was informative and patient as she explored our situation and current provider's billing arrangements. She found such a good solution for our household that I was truly amazed (and horrified by... Toon meer
I believe the customer service person that helped me today, his name is Ian, forgive me if I am wrong. However, he was great, answered all my questions, and was patient and friendly while professional... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.
Compare Broadband
Geschreven door het bedrijf
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Contactgegevens
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australië
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4,7
Uitstekend
4K reviews
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Heeft 83% van zijn negatieve reviews beantwoord
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Antwoord van Compare Broadband
Hi Rohit,
One of our team members has tried to reach you by phone to gather a little more information. From what we can see, your address is eligible for a same-day connection with Tangerine.
If you could please reply with a convenient time for us to call, or share more details about your experience by emailing support@comparebroadband.com.au it would really help us understand what may have gone wrong, how we can help you complete the connection and inform us so we can avoid similar issues in the future.
Kind regards,
Compare Broadband Support Team
Antwoord van Compare Broadband
Hi James, thanks for sharing your feedback. We’re sorry for any confusion and understand you were expecting the modem setup instructions during the call. The instructions discussed were sent via email and also provided by your retailer. We’re glad your service is now up and running. Please reach out if you need any further support.
Kind regards,
Aaron
Compare Broadband Support Team
Easy to use
Easy to use. The bloke found me the best deal very quickly.
Only spoke to him once. He took all my details. My internet was switched over an hour after I got off the phone too him
13 augustus 2025
No after sales service 👎👎👎👎👎
Customer service rep reached out to me right after after my visit to their website for an internet price comparison and signed me up with my preferred provider and asked for an upfront payment. He gave me an assurance that there would be no service interruption during porting. But on the day of migration I noticed early in the morning that I didn't have internet connection. I waited until 8 a.m. and phoned them but to no avail and they don't have voicemail service so I wasn't able to leave a message. I tried calling several time until 9 a.m. as I was about to start my work from home but to no avail. It tells me they were just after money. They don't have an after sales service. I was so disappointed. 👎👎👎👎👎
8 augustus 2025
Antwoord van Compare Broadband
Hi Arlene,
We are sorry that you could not contact us until after 9am, our business hours are 9am-8pm Mon-Fri and 9am-5pm on weekends (as specified on our website).
In terms of your current connectivity issues, I understand our Call Centre Manager has been in touch to discuss the delay in connection, when NBNCo will be coming to complete the fibre upgrade and to help you troubleshoot the speed issues you are having at your property.
I hope the follow up service we have provided at Compare Broadband has been helpful.
Kind regards,
Compare Broadband Support Team
Nick was fantastic in confirming my…
Nick was fantastic in confirming my needs.
Very knowledgeable and ensured I had all bases covered. Great customer service compared with the lack of service and information I was getting from Optus. Now happy with changing after 20 years of putting up with sub standard international Optus service agents who have no idea of what you require. Good on you Nick for good old fashioned Aussie service support.
13 augustus 2025
Helpful advice and efficient service!
Shaun was efficient and helpful from the outset. We signed up for the plan that most suited our needs on the spot.
13 augustus 2025
Asset to your team
George (pommy) provided information for all my questions regarding a new NBN connection.
George's customer service was outstanding and is an asset to your team. It is something that is important and missed by businesses.
Thankyou for a very positive experience
11 augustus 2025
Calm assistance and approch
The calm guidance and assistance from Nick was greatly appreciated. I was able to make my decision without any pressure. Thank you.
11 augustus 2025
Jade was super helpful and he spoke at…
Jade was super helpful and he spoke at my level (older lady!) and made it radio for me.
6 augustus 2025
Very easy straight forward and I was…
Very easy straight forward and I was walked through the savings and process. Great customer service and engagement
Thank you this can be hard to come across
4 augustus 2025
Compare Broadband did an excellent job…
Compare Broadband did an excellent job for giving me a choice which Broadband is the best! Keep up the great work Compare Broadband.
6 augustus 2025
The Consultant was fantastic
The Consultant was fantastic! Right from the start, I could tell that he was going to do his best to help me. He asked helpful questions to get my issues resolved and helped me choose a great NBN provider.
6 augustus 2025
Great service and very helpful
Jacob was very helpful and called when it was easy for me to talk. Did all the investigating for me and the process was really easy. Highly recommended
5 augustus 2025
Customer Experience
Excellent friendly effective patient and informative support.
Thank you Jade, your expertise kindnesses and patience is exemplary!
5 augustus 2025
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