Their knowledge and their ability assisted me to find a more affordable provider for broadband and internet: also a cheaper distrubutor of Electricity and Gas. Compare Broadband staff are friendly... Toon meer
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Lees wat reviewers zeggen
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clear... Toon meer
Nadya was informative and patient as she explored our situation and current provider's billing arrangements. She found such a good solution for our household that I was truly amazed (and horrified by... Toon meer
I believe the customer service person that helped me today, his name is Ian, forgive me if I am wrong. However, he was great, answered all my questions, and was patient and friendly while professional... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.
Compare Broadband
Geschreven door het bedrijf
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Contactgegevens
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australië
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Contacted by ONE company.
Contacted by ONE company.
Cant COMPARE anything with one response.
11 september 2025
Antwoord van Compare Broadband
Hi Melissa,
We’re really sorry to see your one-star review which demonstrates that your experience with us hasn’t been positive. We tried speaking to you to understand what has happened but it may not have been the right time for you.
If you’re open to it, please reach out to us at support@comparebroadband.com.au so our team can look into this further and assist you directly. We have a broad panel of ISPs and have recommended a provider and plan that we felt best suited your requirements. Superloop is a reputable Australian company, listed on the ASX. It would be good to understand what went wrong so we can help rectify or avoid similar issues down the track.
Kind regards,
Compare Broadband Customer Support
Very helpful and informative.
Very helpful and informative.
11 september 2025
Review zonder uitnodiging
Fantastic service and experience
Adam was superb. Explained everything well and answered all my questions.
10 september 2025
Fantastic customer service
Fantastic customer service, provided an honest opinion and information on the best provider for our requirements
10 september 2025
Service
Responsive and excellent service. We were provided immediate assistance, knowledge and communication. Our consultant had a firm understanding of the urgency and situation in order to provide the best option for the connection of 3 services which saved us a lot of time and confusion. Thankyou!
10 september 2025
Review zonder uitnodiging
They were very helpful and answered my…
They were very helpful and answered my questions
10 september 2025
home internet
The sales rep Michael was very courteous and explained everything so it was easy to understand and answred all my questions. All in all good service
9 september 2025
A very friendly operator …
A very friendly operator who didnt rush me. But made the installation quick & easy.
9 september 2025
Excellent service.
The person who answered my call was so efficient and courteous. After giving gher my details, she advised me within minutes of my best options and had all my needs sorted. It was a pleasure to talk to someone so articulate and efficient.
4 september 2025
Sean,
Sean, the customer service officer was extremely helpful and such a lovely man.
Everything was explained so that I understood, also no pressure to switch, totally let it to me.
2 september 2025
Pretty clear instructions-all questions…
Pretty clear instructions-all questions answered.
Phoned me on the day and time nominated-took the time to get the information across to me.
Seemed to know her information without making it too technical
3 september 2025
I would like to express my appreciation…
I would like to express my appreciation for the outstanding information service provided. The support was prompt, accurate, and exceptionally well-structured. The information was not only relevant but also delivered in a clear and professional manner, making it easy to understand and apply.
It's refreshing to receive such high-quality assistance, and it truly reflects a commitment to excellence. Thank you for going above and beyond — your service made a real difference.
4 september 2025
Impressive customer service
The representative I had was very friendly and knowledgeable and went to extra lengths to research the questions I was asking. I had a wonderful experience speaking with him.
3 september 2025
5 Stars 🌟🌟🌟🌟🌟
I’d recommend 100% to anyone who get confused choosing provider or difficulty of internet connection.
Wonderful team, helpful, explaining really well and kind for me who didn’t know how it works or what I needed.
Patiently listened and gave me some options to compare.
Their support and advice were very helpful and made things much much easier.
Thank you so much.
2 september 2025
The company took away all my stress…
The company took away all my stress about changing over. Benny was awesome and explained it all the way i understand
2 september 2025
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