It's Complicated Reviews 94

Aus der Sicht eines Psychologen: es ist ein kompletter Scam. Man wird gelockt ein Jahresabo à 200.- abzuschließen. Es gab aber in der ganzen Zeit kaum Profilaufrufe. Auch das Matching Programm hat dem nicht Abhilfe geschaffen. Der Support erstattet auch nichts und zeigt sich nichts gesprächsbereit. Für Psychologen gibt es bessere Alternativen.

It's complicated platform is very easy to use, the support team for therapists is fast, kind and efficient. I (and my clients too) like that it's all in one, you don't need other apps or platforms - making international payments easy too.

I have option to reach out for help and I am unable to complete my profile.I am unable to reply to messages sent by support team.

I had a couple of therapy sessions with*****, and when I was describing a violent situation in my relationship, where my partner dragged me out of the car, she asked if we had a video of it.
What kind of question is that? As a victim, do I have to prove what happened to me in such an intense moment? Otherwise, is my experience not valid?

It’s complicated is a wonderful community to be a part of. It’s not just another therapy platform, there are so many ways to connect with other therapists from diverse modalities. The it’s complicated team make you feel valued and supported. I couldn’t be happier with my experience and I’m very grateful to be part of this community.

I’ve been going through some big life changes and didn’t really know what kind of support I needed. Its Complicated made a process that is usually overwhelming really easy and thoughtful. The matching felt genuinely personal, and helped me find someone who is deeply aligned with where I am and where I want to be. Couldn’t recommend them more!!

It helped my an awful lot to find the right therapist for me. I can highly recommend the platform.

I have been doing couple therapy through the It's Complicated platform for more than a year. It is also my first time doing psychotherapy.

For me, it has been a memorable journey to look into my relationship with a professional therapist. I've learned a lot about myself, my partner, and how we relate to each other.

What I really like about It's Complicated is that finding a therapist wasn't as hard as I thought it would be. I particularly find the detailed filter system helpful.

As someone who just moved to a new country, these filters have allowed me to narrow down therapists, which makes a huge difference. I also think that the intro call is a good idea, so that I have a chance to talk to the therapist to see if it's a good fit.

Overall, I'm really happy with my experience. This decision has definitely taken my relationship with myself and others to a deeper and better level.

It’s great that there are platforms offering such a wide range of specialists. I needed a very specific expert, and it’s hard to find that online. I was able to resolve my issue in just a few sessions. I think I’ll come back for follow-up sessions in about six months to validate my decisions and reinforce the results.

Was matched to a really great therapist with help from their team! Highly recommend this platform. Easy to use and lots of choice

After long thought, I decided to seek console for better wellbeing. I really appreciate the friendly help matching me to my therapist. After a few sessions, I find myself thinking clearer and become more confident in tackling my personal challenges and growth. Thank you!

I had a really good experience with It’s Complicated!

As an expat, finding a therapist can feel pretty overwhelming, especially when you don’t know where to start. This made it a lot easier. The filters were honestly the most helpful part for me. Being able to search by language, specialties, and different therapy approaches made it much easier to find someone who actually fits what I was looking for.

I ended up finding a therapist I really connect with, which I didn’t expect to happen so smoothly.

Overall it just felt thoughtful and very easy to use. I’d definitely recommend it, especially if you’re an expat and trying to figure out where to begin 💫

I've now had 10 sessions with my therapist, and she is amazing. I've worked with several therapists over the last few years, but this is the first time I feel like somebody actually understands me. I didn't really know where to start when I was trying to get into therapy again, but It's Complicated and their matching service made it very easy to find a therapist. I booked my first call within two days, and I have never had any issues with the platform.

I’ve found the best therapist I’ve ever had (in 7 years) here! There’s an amazing database of genuine and skilled professionals here and pricing is adaptable. The platform also makes it very easy to make appointments and to have online sessions.
I’m super grateful !

I studied psychology in Berlin and first heard about this Berlin-based company from many of my classmates. I started my practice on It’s Complicated, and over time the platform brought me more clients than I could actually take on.

It’s Complicated is a directory where you can list your practice for a fee, and you operate independently as a practitioner—similar to freelancing on any other platform. Better help for example has a much more structured program, but they take ALOT of money. I was able to use the feedback and resources provided by the website to improve and refine my profile.

I have heard some people say they didn’t get clients through the platform, but from what I’ve seen, this often has a lot to do with how their profile and services are presented. For example, I once heard someone complain about not getting clients, and when I looked at their profile, I noticed their prices were significantly higher than average given their level of experience and the fact that they offered only online therapy. Even so, over time, I heard that they eventually got enough clients, it just took time.

In my experience, and from what I hear from friends, client flow tends to ebb and flow. I’ve never had an issue with this because that’s simply the nature of freelance work. I often hear people attributing normal ups and downs of freelancing to the platform itself. If someone has an uninviting profile or isn’t performing well in sessions, naturally their practice won’t grow—this isn’t the website’s fault.

In summary, It’s Complicated is a great platform with many useful tools, and I’m grateful for their marketing efforts, which have helped me attract clients. I'm super happy with it. Many of my friends on the platform are also doing well. It does take time to build a steady client base, and ultimately, every therapist is responsible for building strong relationships with their clients to maintain long-term work—just like in any private practice.

I am very happy with the platform. They are very supportive, organise different events and you can get contact to different therapists around the world.

One of your therapists, Mrs. C. Gibbs lied to me about her credentials and refuses to refund me. I've reported this before and nothing has been done. That is unprofessional, unacceptable, and frankly insulting. I do not appreciate being robbed. I understand that you don't/can't/won't repay me, but some action needs to be taken.

I have to add that the "help" that they were in contact with me about amounted to them saying that they couldn't do anything to help me. They supposedly got in contact with the therapist, asked them to contact me (which they didn't) and refused to help in any other actionable way. The therapist is still on their platform, lying about their qualifications. I still have not received a refund, or even so much as an apology. Really bad experience at this point, would not reccomend, they would rather support their staff then their patients.

The platform made it super easy for my partner and I to find the support we needed. We were matched to several relevant therapists in our city and ultimately found one with wanted to continue with. Can only recommend!

I filled out the questionnaire about being matched with a therapist, it was simple and easy and not unbearably long. I also asked for someone to take a look at my questionnaire to personally look for therapists, they responded the next day and we're very nice. A very nice and helpful platform!

The company's response entirely misses the point of my complaint, and I must clarify the facts, especially given the company's subsequent and highly unprofessional actions.

The Core Issue Was Flawed Execution and Misleading UI, Not Policy:

My complaint was never about the verification policy or the need to upload documents for title, location, and ID. I fully understood the policy. The issue was the system's execution. The platform repeatedly presented a contradictory user interface, displaying an urgent, high-priority requirement for "Location verification" documentation—even when my location status already showed as complete and green—while the only actual pending item was a staff double-check on my professional title. This fundamental system flaw and misleading prompt caused weeks of unnecessary work and confusion, requiring excessive manual intervention from my side (multiple follow-up emails to the satff) to resolve what should have been a smooth, automated process. The company has repeatedly refused to acknowledge this specific, documented system error.

Post-Verification Bugs and Lack of Acknowledgment:

Furthermore, the company failed to address the additional, separate UI bug I reported: that the platform continued to prompt me to complete verification even after the process was officially done and acknowledged by their staff. The candid admission by the director that the platform is "far from perfect" and experiencing bugs makes the refusal of a simple goodwill gesture for the wasted time even more disappointing.

Unprofessional Resolution: Account Deletion and Aggressive Communication Claim:

In response to my persistent, yet professional, escalation—which was only necessary because the company's staff failed to acknowledge the system's fundamental error—the director's final action was not to resolve the issue, but to delete my account in accordance with their Terms of Use. My communication was only labeled "aggressive" after:
I received an unhelpful response to my initial complaint to the director.
I published a negative review online.
The director only replied to my final, comprehensive email after I posted the public review.
To blame a user's communication for a system failure and then delete their account rather than acknowledging and addressing a documented bug is a clear and disappointing shift of responsibility. This unprofessional conduct, culminating in the deactivation of my profile, demonstrates a complete lack of commitment to resolving user experience issues or retaining a professional user's business.

On the GDPR Matter:

The director also threatened me with a GDPR complaint for including his full name in the initial review. The name was immediately removed, but as a professional interacting with the company's official representative on a matter of business conduct, the initial review was intended as fair professional feedback.

In summary, the company is prioritizing the defense of its policy over acknowledging the reality of its system's flawed execution and the resulting negative user experience. I cannot recommend a platform that operates with system flaws that waste professional time and responds to valid escalation by removing the user from the platform.