I am afraid I didn't receive the package, supposedly delivered by evri, same as first time, your product is excellent, could you please contact evri,find out what is going on, Yours sincerely Walter... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They answered my first enquiry swiftly and efficiently. When the product proved to be not quite the best fit, they immediately organised a substitute and despatched it, free of charge the same day!... Toon meer
Bedrijf heeft geantwoord
Total confidence using these boosters, you can layer up 2 for nighttime or longer journeys, I have tried many brands over the last 6 months , I loved how thin they are yet super absorbant. I was impre... Toon meer
Bedrijf heeft geantwoord
I have a subscription (very efficient) for Invizi pants and booster pads. I wear the pants + pad at night and now I can at last get a full, stress-free night’s sleep which after many years of bouncing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.
Contactgegevens
49 Greek Street, W1D 4EG, London, Verenigd Koninkrijk
- 0800 088 5955
- hello@confidenceclub.co.uk
- confidenceclub.co.uk
4,6
Uitstekend
180 reviews
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Antwoord van ConfidenceClub
Thanks for the kind review, Laura! We're glad to hear that they're working well for your little one :)
The ConfidenceClub team
Look good and my son said they were comfy however…
Look good and my son said they were comfortable however he leaked through them both nights he wore them so, not so impressed on the absorbency which was why I bought them due to them saying they hold a lot.
25 maart 2024
Antwoord van ConfidenceClub
Hi Rebecca,
We're sorry to hear that your son still leaked through them. There are a couple of options - we recommend trying a booster pad inside the nappy. This will add extra absorption and has helped a lot of customers prevent leaks from heavy voids.
Alternatively, if you are not happy with your purchase, we offer a full money-back guarantee on all purchases. You just need to reach out to our customer support team online or over the phone.
Thanks
The ConfidenceClub team
Good product but delivery service is terrible
Despite stating to not leave my delivery in a rubbish bin outside, it was left in there.
25 maart 2024
Antwoord van ConfidenceClub
Hi Jessica,
We are sorry that this happened with the delivery. The couriers are not part of ConfidenceClub, but we will pass on your feedback to ensure they read your delivery instructions in the future. If it continues to happen, please call our customer support team and we can try and investigate further with the couriers on your behalf.
Thanks
The ConfidenceClub team
Great company to deal with
Great company to deal with, always very helpful and very prompt with deliveries.
25 maart 2024
Antwoord van ConfidenceClub
Thank you for the kind review, Anna. We're always glad to hear positive feedback from our customers :)
The ConfidenceClub team
Very good product
Very good product. Excellent customer service - changed my order at last minute before dispatched- sorted very quickly.
24 maart 2024
Review zonder uitnodiging
Antwoord van ConfidenceClub
Thank you for the kind review, Jenny. We're glad that we were able to help you with your order in time - we think our customer support team are pretty great!
Thanks
The ConfidenceClub team
Ordering It helps me reminding me when to order
It helps me reminding me when to order, as I now have a bad memory thanks
23 februari 2024
Antwoord van ConfidenceClub
Thanks for the kind review :) we're glad that our reminder service has helped you remember when to put your next order in!
Pads on tap
Don’t have to think about going to shops. What I want, when I want, arrives at my doorstep. Really happy with product too. Very absorbent and comfortable to wear.
23 februari 2024
Antwoord van ConfidenceClub
Thanks so much for your kind review. We're glad to hear that our products and delivery have helped made the process of managing incontinence a bit easier!
Quick delivery quality product
23 februari 2024
Great product to give confidence also…
Great product to give confidence also first class service when original product ordered did not fit it was immediately replaced
23 februari 2024
Antwoord van ConfidenceClub
Thank you for the great review, Ian! We're glad that you loved our service and that we could help find the right fit for you.
The ConfidenceClub Team
Arrived on time in good condition
23 februari 2024
Easy and straight forward to order and…
Easy and straight forward to order and the opportunity to have a regular delivery without worrying is great!
25 januari 2024
Antwoord van ConfidenceClub
Hi Mandy,
We're so glad you found ordering easy and straight forward! We hope you enjoy the savings on our regular deliveries along with the convenience of not having to worry about when to reorder :)
The ConfidenceClub team
Very good product at a very good price
Very good product at a very good price. Couldn't be happier with this product.
6 februari 2024
Review zonder uitnodiging
Antwoord van ConfidenceClub
Hi Dale,
Thank you so much for the kind review. We're glad that you've been happy with our product!
The ConfidenceClub team
Fantastic!
Fast deliveries in discreet packaging. Haven't had any issues with them. Would highly recommend.
7 februari 2024
Review zonder uitnodiging
Antwoord van ConfidenceClub
Thank you for your kind feedback - we really appreciate it
These pull ups leak causing a lot of…
These pull ups leak causing a lot of distress for my son
25 januari 2024
Antwoord van ConfidenceClub
Long response, but we hope this may be helpful otherwise you are entitled to a full refund under our It Fits or It's Free Money Back Guarantee
Sorry to hear these haven't worked well. Can we check a few things before giving up on them?
1. Lets first confirm that you are using the pants optimally. To do this please ensure that you 'cup' the pad gently from back to front so that it forms a U shape which will create a more 'anatomical' fit to your child’s body, before putting them on.
2. Also please ensure that the leg gussets are fitted flush in the joins between the inner thighs and pelvis. The pad itself won’t leak, however liquid could leak through the leg openings if the pad is overwhelmed and the leak barriers are not effective in stopping fast moving liquid seeping out. Can you double check the pants are being worn correctly?
3. As with all purchases from ConfidenceClub, if you are not entirely satisfied with any product you receive, you are entitled to a full Money Back Guarantee. If you would like a refund please get in touch with our Customer Service team to arrange – contact details are on our website.
Antwoord van ConfidenceClub
That is great feedback - thank you so much
Excellent company
Excellent company, with good products and quick discreet delivery. Although I haven’t spoken to them on the phone yet, they do come across as very friendly and approachable. Some very useful tips as well in how to help deal with some of these issues.
15 januari 2024
Review zonder uitnodiging
Antwoord van ConfidenceClub
Thank you for the kind review! We put a lot of time and effort into our content, so we're glad to hear that you've found it useful :)
Warm Regards,
The ConfidenceClub team
Great product and works well for my…
Great product and works well for my granddaughter. Only wish I could get the same sort in a bigger size. I buy the 8 to 15 which are starting to be a bit small, but the small adult size is to big
1 december 2023
Review zonder uitnodiging
Antwoord van ConfidenceClub
Thanks for the review, Denise :) We're glad that they have been working well for your granddaughter. If you are looking for a slightly bigger size, please reach out to our customer support team and they will be able to help you find a suitable product. Their contact number is 0800 088 5955.
Warm regards,
The ConfidenceClub team
What I ordered was exactly what I got.
24 november 2023
Great product
24 november 2023
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