I am afraid I didn't receive the package, supposedly delivered by evri, same as first time, your product is excellent, could you please contact evri,find out what is going on, Yours sincerely Walter... Toon meer
Bedrijf heeft geantwoord
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They answered my first enquiry swiftly and efficiently. When the product proved to be not quite the best fit, they immediately organised a substitute and despatched it, free of charge the same day!... Toon meer
Bedrijf heeft geantwoord
Total confidence using these boosters, you can layer up 2 for nighttime or longer journeys, I have tried many brands over the last 6 months , I loved how thin they are yet super absorbant. I was impre... Toon meer
Bedrijf heeft geantwoord
I have a subscription (very efficient) for Invizi pants and booster pads. I wear the pants + pad at night and now I can at last get a full, stress-free night’s sleep which after many years of bouncing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.
Contactgegevens
49 Greek Street, W1D 4EG, London, Verenigd Koninkrijk
- 0800 088 5955
- hello@confidenceclub.co.uk
- confidenceclub.co.uk
4,6
Uitstekend
180 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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booster pads are useless its a total…
booster pads are useless its a total waste of money did nothing for me
4 december 2023
Review zonder uitnodiging
Antwoord van ConfidenceClub
We're sorry you didn't find the booster pads to be useful. Sometimes they won't work if not used properly - we have created a 'how to' video for our customers to ensure they are using them correctly, which you can watch here https://confidenceclub.co.uk/pages/how-to-apply-incontinence-booster-pads
If they still don't work, we offer a 100% money-back guarantee on all our products. You can reach out to our helpful customer support team on 0800 088 5955 and one of them can help you with this.
Warm Regards,
The ConfidenceClub team
Good products prompt delivery
24 november 2023
Antwoord van ConfidenceClub
Thanks Pam - was there anything you can recommend we do that would enable us to get the 5th star ;-)
Excellent product
24 november 2023
Antwoord van ConfidenceClub
Thank you Brian we really appreciate your kind review
Without doubt one of the worst
Without doubt one of the worst company's for delivery and communication after my order not arriving in a fare time I emailed them and asked for a tracking number then the issues started the number was invalid then we are moving warehouse then another tracking number again not valid then after 2 weeks was told the order will be there in 3 days Day 4 not delivery then was told item out of stock so I wanted a refund just a bunch of lies to be told it was on its way and given 2 false tracking numbers when they did not even have the stock as well as being told moving warehouse again just lies the order was place first Thursday in November 2023 and there were many emails between us during the whole process what I was not Impressed with was that you sent me 2 tracking numbers and saying it was sent then after 2 weeks you say in writing there out of stock not the way to treat customers
22 november 2023
Review zonder uitnodiging
Antwoord van ConfidenceClub
Hi Greg,
We are terrible sorry about the poor experience you've had - this is definitely not our usual level of service as you can see from all of our reviews.
We actually have recently moved warehouses in Australia, so I'm sorry your order got mixed up and lost in that process. We offer 100% money back guarantees, so please reach out if you haven't already.
I haven't been able to look up your order, but if there is anything else you're waiting on, please reach out.
The ConfidenceClub team
Good product
My little one refused to wear nappies, unable to potty train yet due to their special needs.
These are a bit softer than nappies and hold more, my little one does keep these on so it’s such a relief for school
Very happy with purchase and will continue to buy
16 november 2023
Review zonder uitnodiging
Antwoord van ConfidenceClub
Hi Hannah,
We're so glad these worked well for your little one and is comfortable in them :) We appreciate the review.
The ConfidenceClub team
Very quick service no problems but to…
Very quick service no problems but to be honest find the pads very thick not sure they are as good as my usual one’s I said they were to thick read reply ?
2 november 2023
Review zonder uitnodiging
Antwoord van ConfidenceClub
Hi - thicker is not always better - in fact one of our core develpment options is to be as slim line as possible which makes the pads more comfortable and More invisible until when its wet
Reasonable prices compared to chemist's…
Reasonable prices compared to chemist's supplies.
Delivery was slow, but in time.
25 oktober 2023
Antwoord van ConfidenceClub
Thank you for your review
Delivery was as quoted and the product…
Delivery was as quoted and the product fared very favourably with the more expensive ones I had been using.
25 oktober 2023
Antwoord van ConfidenceClub
That is great - thanks for writing in and letting us know
No custom service
Order was easy to place and arrived quickly but didn’t work as hoped for.
After thinking I’d maybe ordered the wrong size I messaged via email and Facebook in hope of some advice.
This was back in August and I’m yet to receive a response.
17 augustus 2023
Review zonder uitnodiging
Antwoord van ConfidenceClub
Hi JC,
We are so sorry that no one got back to you via email or Facebook. Service is something that we do pride ourselves in, so this is pretty disappointing that your enquiries went unanswered. I have found your order using your email, so I'll have someone from our customer care team get back to you.
Best,
The ConfidenceClub Team
Antwoord van ConfidenceClub
Thank you for your kind review - we really appreciate it
All round excellence.
Easy to order, a quick delivery and an excellent product. Thank you Confidence Club.
24 juli 2023
Antwoord van ConfidenceClub
Hi Ellie,
Thank you for the kind review! We're so glad to hear that you've enjoyed the experience of shopping with ConfidenceClub :)
The ConfidenceClub team
Wonderful discovery!
Had a phone call initially to discuss products before ordering. Very well-informed advisor. Helpful and knowledgeable. Then ordered products based on their advice.
Absolutely delighted with products!
24 juli 2023
Antwoord van ConfidenceClub
Thank you for the kind review, Gill! We really pride ourselves on our customer service, so this makes us so happy to hear. We love providing great products and great service to wonderful people!
The ConfidenceClub team
Fabulous product at a great price
Fabulous product at a great price. Definitely more cost effective than generic brands of pull ups for kids.
23 juli 2023
Antwoord van ConfidenceClub
Hi Wendy,
Thank you for the kind review! We're so glad you're happy with the Magics by ConfidenceClub pull ups. They're our number one seller for good reason :)
The ConfidenceClub team
I wish give you5 star bsend me…
I wish give you5 star but you send me my order and another day by mistake you send to me second order with different stuff. Someone waiting for his order..
23 juli 2023
Antwoord van ConfidenceClub
Hi Sebastian,
We're so sorry for the mix up in the order that was sent to you. If you reach out to customer support team, they will organise for a return and get you the right product as soon as possible.
The ConfidenceClub team
Antwoord van ConfidenceClub
Hi Evangelos, thanks so much for the review! We're very happy to hear that you love the product and service :)
The ConfidenceClub team
Antwoord van ConfidenceClub
Hi Jeanette,
Thank you so much for the review! We're glad to hear that you were happy with the service and product :)
The ConfidenceClub team
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