Co-op Funeralcare Reviews 

5.855
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Toon meer

Beoordeeld met 3 van de 5 sterren

The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Toon meer

Beoordeeld met 5 van de 5 sterren

Gordon was a really good sales man, made it comfortable with no stress or did he make us feel pressured into buying something we didn't want, he listened and advised what he thought would be suitabl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I met with Angie today at the chatham branch. She was amazing and explained everything in great detail and she really made me feel at ease and supported in my decisions. Angie has made me feel very c... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(5.855)

2.405 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Do you know how many elderly people you…

Do you know how many elderly people you depressing?, every day with your continuous bombardment of depressing adves , elderly people don't need to have their television continuously bombarding, you are you making people depressed?

12 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hello Michael, thank you for taking the time to leave a review. I'm sorry to hear you've found our advertising upsetting. Our intention is never to cause distress, or bombard viewers but to raise awareness of the support and planning options available to people and their families. We aim to ensure our advertising is respectful, supportive and thoughtfully presented. Thanks for taking the time to feedback we appreciate your comments and will ensure they're shared with our marketing team.
^Take care, Becs

Beoordeeld met 5 van de 5 sterren

Professional and courteous meeting

Very professional throughout the entire process. Everything was explained in detail with plenty of opportunities to ask questions and seek clarification. Friendly, courteous and sympathetic meeting.

6 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

I'm pleased to hear you found us friendly and courteous, Richard. Do let us know if there's anything else we can assist with. Take care,
^Mike

Beoordeeld met 5 van de 5 sterren

I needed to feel everything would be taken care of.

I needed to feel everything would be taken care of and was offered a few choices about how to do things, and given advice on how to choose. I'd already looked at their website anyway, so I knew what I wanted but the advisor gave me lots of insight into how these things work.

5 augustus 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

I'm glad you were given all the insight you needed, Catherine. Thank you for your review and for choosing us with your needs
^Mike

Beoordeeld met 5 van de 5 sterren

the co-op representative fully…

the co-op representative fully explained the funeral plans and the various options available in great detail. There was no pressure applied and plenty of time to consider and choose an appropriate plan, together with personal funeral service wishes.
No hesitation in recommending Co-op Funeralcare.
I found the costs involved very reasonable and compare well with other Companies.

6 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Your recommendation is appreciated so, so much Helen. Thank you 💙
^Mike

Beoordeeld met 5 van de 5 sterren

Direct cremation easy to arrange…

Direct cremation easy to arrange online, most questions were answered in the help section. Took advantage of the Co-op member’s offer so saved some money.
Awaiting actual documents of plan but so far very pleased.

8 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Thank you, Carl. I'm glad you were able to save some money with our offer. Do give us a shout if you have any further questions. We're always happy to answer them for you
^Mike

Beoordeeld met 5 van de 5 sterren

Outstanding Funeral Care - Kind, Compassionate and caring

We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our father passed away in July.

From our first appointment with Sharon Bashford and Jane we felt comfortable and safe in their hands. They were kind, caring, compassionate and professional. Nothing was ever too much trouble for them.

Their attention to detail was exemplary. It comforted us to see that our fathers passing was treated with the highest dignity and respect and care that he deserved.

On the day of the actual funeral all the staff involved were exemplary.

Thank you from the bottom of our hearts for helping us through such a difficult time.

From

Jane, Tracy and Doreen


1 juli 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Thank you for your exceptionally kind words, Jane. I'd like to send my deepest condolences to you and your family for your loss. I'll make sure your feedback is passed on to the branch 💙
^Mike

Beoordeeld met 5 van de 5 sterren

easy as

Walk in the park

12 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Thank you!
^Mike

Beoordeeld met 5 van de 5 sterren

Professional funeral planner

The funeral planner made me feel relaxed from the start, Pauline went through the process and explained exactly what was on the plan, plus a bit more.

31 juli 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Your review is greatly appreciated, Gareth. I'm please to hear you were made to feel relaxed and your plan was well explained
^Mike

Beoordeeld met 5 van de 5 sterren

Quick and easy to do

Quick and easy to do, received plan in post in next few days. Lady who assisted me on the phone was extremely knowledgeable and empathetic. Great client service.

3 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

We appreciate your kind words, Joanne. I'm pleased to hear you were shown the empathy you deserve and we could provide a knowledgeable service.
^Mike

Beoordeeld met 5 van de 5 sterren

Service provided was professional, helpful and efficient

Service provided was professional, helpful and courteous as I have always found Co-op legal services to be.
Staff member was knowledgeable,polite and used plain English when explaining the different funeral plans the co-op offers.
Many thanks

28 juli 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

We really appreciate your kind words, Barbara. Thank you. I'm glad we could provide a knowledgeable and polite service 💙
^Mike

Beoordeeld met 5 van de 5 sterren

It was so lovely

It was so lovely. Donna explained everything to us about what we would like and how it would all happen. From taken care of us to looking after our family. Couldn't fault anything.
Thank you all.

4 augustus 2026
Review zonder uitnodiging
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Antwoord van Co-op Funeralcare

Thank you for taking the time to leave these kind words, Lynn. It makes me happy to hear you and your family were taken care of 💙
^Mike

Beoordeeld met 5 van de 5 sterren

Hi Am only 82 not planning on going…

Hi Am only 82 not planning on going yet, will save my kids a lot of money when i do.
Thanks David.

11 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Hi David, thank you for taking the time to leave a review.
I'm pleased to hear you've found reassurance in putting plans in place for the future 💙 ^Take care, Michelle.

Beoordeeld met 5 van de 5 sterren

Very easy and straightforward to…

Very easy and straightforward to understand. The price was what I had expected.
All good.

27 juli 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Thank you for your positive feedback, Clyde. We're glad to hear that our service was easy to understand and met your expectations regarding pricing. ^Aidan

Beoordeeld met 5 van de 5 sterren

A company that cares

I went to discuss a funeral plan for myself today and found the staff at my local branch of Co-op Funeral care to be very compassionate, professional, understanding and helpful.
After a few Data collection and identification questions they went through the different types of funeral plans and prices including pay plans.
Discussing funerals is stressful enough generally but when your discussing your own its gives added stress but the staff were very reassuring and supportive in helping me to come to a decision.

4 augustus 2026
Review zonder uitnodiging
Logo Co-op Funeralcare

Antwoord van Co-op Funeralcare

Thank you for your kind words and for sharing your experience, Emma. We understand that discussing end-of-life plans can be a sensitive and challenging process, and we are glad our team provided the support you needed to make an informed decision. Your feedback is very valuable to us. ^Aidan

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