Co-op Reviews 233

Tried to purchase a chilled coffee to go As usual only 1 staff on rull. Unable to use self serve as all set up for card only. Useless waste of space.

I am writing to express my extreme dissatisfaction with a recent experience at my local Co-op store. I purchased a Pizza Meal Deal, expecting to receive the discounted price advertised.

Upon arriving home, I discovered that the deal had not been applied to my bill, resulting in an overcharge. Unfortunately, due to time constraints and the need to feed my children, I could not return to the store immediately to rectify the issue.

I subsequently contacted Co-op customer service via their website to report the error. However, my initial inquiry was dismissed, with the representative stating that the transaction was completed and, therefore, the deal could not be applied retroactively. This response was incredibly dismissive and failed to acknowledge my valid concern.

Feeling frustrated and unfairly treated, I returned to the store and took a photograph of the advertised Pizza Meal Deal. I then submitted a new inquiry to Co-op customer service, including the photographic evidence.

To my further disappointment, this second inquiry was also abruptly closed without any communication or attempt to resolve the issue. This lack of customer service is unacceptable and completely disregards my concerns.

I expected a prompt and satisfactory resolution, including a refund for the overcharged amount. What a shame

central co-op food - Shepley
absolutely disgusting service -

I walked in here after a cold icy day of sledging with my friend, about to grab grab some sweets to watch a movie. I went to the till preparing myself for a friendly interaction yet the worker behind the counter was so dry and bland, didnt even smile, he only said to me "do you have a co op card"(whilst getting sweets we saw him chatting to another worker)
I finished paying then waited for my friend to get her food and as we were walking out he put his hand on his microphone and with a louder tone he said "what a load of b*ll*cks".

absolutely disappointing interaction, couldnt even pop a smile, antisocial behaviour, should have respect for the community especially in such a small area, I expect better Co op.

I recently shopped in a Co-Operative food store in Dodworth, South Yorkshire. This is not my usual store but I was visiting family. I noticed that for a 4 pint carton of milk there was a 30p member discount. Therefore I used my Co-Op member card at the till. The card was recognised and I was awarded points for my shopping as I would expect. But I did not get the 30p discount as promised.
When I challenged a member of staff I was told that different stores have different coloured membership cards with regards to member discount. For that store I needed a yellow card but my card is blue. It seems that in order to use my blue card to get benefits I needed to go to a different Co-Operative store a few miles up the road.
Not sure how we are supposed to know this. I fell conned. Other supermarket chains manage to have loyalty card schemes where the discounts apply to all card holders regardless of their home store. Why can't the Co-Operative

I recently switched to the Co-op because of its cheaper and quiicker delivery service. I am mobility challenged so this was a great find. But also the disability parking is better than the other local stores, as the spaces are next to the trolleys and closer to the entry/exit doors. There is a wide range of foods, fresh, chilled and frozen as well as the usual groceries, so for me this is a great find.

We have lost count of the number of times we have shopped in Ainsdale Co-op and been overcharged. One time the self serve till took the money twice and we had to try and get a refund which was not too easy.

Final straw today - overcharged by £4.50 and some of the produce on the vegetable counters should have been binned long ago, We went back to the store and they did sort out a refund, but that is not the point, it happens too often. Goodbye Co-op, will not be using your shop again.

Curzon street Birmingham branch Ganesh the manager has zero customer service skills,treats customers like second class citizens leaves you standing at the counter whilst he walks around no explanation ,very poor service if I could give 0 stars I would very disrespectful ,how do customers have to beg to be served then to be told get out .

Click and collect system is a nightmare, numerous times now we have received the complete wrong order,when we called the store and head office they both blamed the just eat drivers,which is ridiculous as the staff in store pull the orders not the drivers,we'll go elsewhere from now on.

The CO-OP store, next to Borough Green and Wrotham train station, On Saturday morning at 10.55am 30th November, I was greeted and helped, by a young White lady, she was slim with long black hair, unfortunatley I didn't get her name, but she was super helpful and left me with a great customer experience, she is an asset to your company.

Coop stores
If you have the card please check it as the points system isn’t working because you’re not getting the discounts.
The app doesn’t work so it’s in store only but they will tell you to ring them.
Then if you ring up they don’t answer the phone even the website is is broken.
Coop I’m my opinion is so poorly run.

Can I suggest that you address the post office staffing situation at your Woolavington , Somerset store. If you can’t find/train enough staff to cover the existing opening hours ( which you obviously can’t as it is now closed more often than open) you actually manage the situation and reduce opening hours to a consistent time table , this will give your customers a reasonable chance of successfully carrying out post office business. Current situation is a disgrace, the amount f time I have wasted turning up to a closed post office…just shows contempt for your customers.

The store at the oval shops in Stevenage is poorly run. Today a member of staff was really unhelpful to me not a nice shopping experience.

laceby co op is really good store lovely attentive staff willing to help clean and well stocked up items staff always helpful and cheery

Dont use there delivery service it's fraudulent misconduct and always breaking the contract with breaching their times with no contact I will no longer be using the co-op

Appalling shop staff useless shelves and fridges empty no baskets very overpriced. But the staff just haven't got a clue I will never use it again

Unfair employment practices.

I applied for 4 jobs at co op. I attended 4 interviews. All unsuccessful.
I asked for feedback and they saisa"ive not scored high enough on their online test to be awarded an interview" so, why have I had 4?
I strongly believe they wasted my time to use me as a statistic with utterly no intention to hire me. That's illegal !!
Obviously they told me some excuses. Apparently, they didn't like a benign metaphor I used in the one of the intervies. Like, people don't use them in everyday life.
Nonsense!

Rude staff.
I went to this shop I had around £30 of shopping in my basket after savings I would have saved with my coop membership card.
So as I was shopping I noticed the lady behind the till huffing and puffing as I believe she thought I was taking to long,.
When I got to the till I realised I didnt have my Coop membership card, so I asked the till assistant if I could use her card? She laughed at me & said sarcastically NO Sorry!!
When I got home I still have to go out to get the bits that I need so I look online & see if there anyway I can maybe get an electronic Coop card & to my amazement I had a card ready to scan on my phone after I would say a minute,. So easy!
So my point is, why couldn’t the lady of told me I could maybe do that in the she shop rather than laugh at me

Went into co op in Templecombe and heard disgusting antisemitic comments. Pro terrorist propaganda about donating to Palestine terrorism at the counter. Absolutely gobsmacked where is the Israeli donations to help recover from the worst terrorist act in all history. Disgusting a place to buy food should not be political and definitely shouldn't be supporting murderous people.

This store is abismal. The staff rush around as if the store is on fire and don’t stop to help customers when they need it. Staff actively push customers out of the way to get stock out. Health and safety goes out the window with crates nd cages all over the place, I feel sorry for the wheelchair users who can’t get round the shop. I recently cut my leg on a crate placed across and aisle and despite blood flowing no one cared or apologised. The staff on the tills are like robots and you are lucky if they even look at you let alone make conversation in the whole of the checkout process. Luckily I have easy access to shop elsewhere.

This gets on my tits. You have an offer on wine and said wine is member offer so a double offer. Corte Molino Prosseco reduced from £8.50 to £7 Then member offer further 75p reduction. When I got to my local upgraded store is it in the fridge chilling is it f""k. However Nosecco priced at £4 is taking up precious space in the fridge. What's that all about? Why not place higher priced items in the fridge. Do you want to make money?