The clinic were amazing .. very efficient. My procedure didn’t take long at all upper blepharoplasty. miss Kirsty Smith who did my procedure was lovely and settled my nerves really quickly. there was... Toon meer
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What a great team at Coppergate, totally professional, very caring and you are made to feel very supported by all the staff. Just had upper lid blepharoplasty and am sure it will be a great outcome.... Toon meer
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Wonderful bedside manner- attention to detail and care. Mr James Smith was wonderful as were the whole team. I went into the surgery well informed and without feeling nervous due to my surgeons obviou... Toon meer
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My whole experience has been amazing. From my very first phone call to book an initial consultation through to my procedure and the aftercare. Couldn’t ask for better. If I could give more stars I wo... Toon meer
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Bedrijfsgegevens
- Kliniek voor plastische chirurgie
- ook in
- Handchirurg
- Huidverzorgingskliniek
- Medische kliniek
- Orthopedisch chirurg
- Plastisch chirurg
Geschreven door het bedrijf
We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.
Contactgegevens
Coppergate Clinic | 8 Coppergate, YO1 9NR, York, Verenigd Koninkrijk
- 01904 675222
- info@coppergateclinic.co.uk
- coppergateclinic.co.uk
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Upper Blephoplasty
I had Upper Blephoplasty 4 weeks ago at Coppergate and my surgeon was Waseem Bhat, such a lovely man, he simply listened to me why I rambled on, he then took away all my concerns fears and answered all my questions whilst making me feel relaxed and comfortable. He explained what I could expect from the procedure and left me to make my own decisions with no pressure.
On the day of procedure I was greeted by Sam on reception who was just lovely. He introduced me to Alison who would be my nurse throughout the procedure ... she was fabulous! She held my hand and talked me through every step and explained any sensations I was feeling. I felt no pain other than a scratch when the anaesthetic was injected into my eyes ... after that I could feel movements but no pain. The whole time I lay there we chatted about dogs and anything else that sprung into my head.
Afterwards I left and can honestly say that I have made an amazing recovery with some bruising and swelling for a day or two and then everything settled very quickly. I cannot believe how quickly my eyes are healing and how easy it has been to recover from. I spent 18 months agonizing over whether I should have this procedure done but I 100% made the best decision. I now look in the mirror and I don't look tired anymore and I have brighter eyes. Thank you to Waseem Bhat and Coppergate clinic. I would always recommend them and wouldn't use anywhere else should I need anymore treatments done.
13 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Julie. Thank you so much for taking the time to share such a detailed and heartfelt review.
We’re delighted to hear how positive your experience has been, especially after taking so much time to carefully consider your decision. It’s wonderful to know that Mr Bhat helped put you at ease from the very beginning, listening, addressing your concerns and ensuring you felt comfortable and informed without any pressure.
Your kind words about Sam and Alison will mean a great deal to them. Supporting patients throughout the procedure, both clinically and emotionally, is something the whole team takes great pride in, so it’s lovely to hear how reassured and cared for you felt on the day.
We’re especially pleased to hear how smooth your recovery has been and how happy you are with your results. Feeling brighter and more refreshed, without that tired look, is exactly what we aim to achieve. Thank you again for your trust and for your recommendation, it truly means so much to us. Warmest regards, The Coppergate Clinic Team.
Love coppergate clinic
Love coppergate clinic , Mr Rhodes & the staff are fantastic . 5 star service Always .
12 maart 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Sharon. Thank you so much for your kind words.
We’re delighted to hear that you’ve had such consistently positive experiences with us. Your lovely comments about Mr Rhodes and the team mean a great deal, we’ll be sure to share them.
Providing a five-star service every time is exactly what we strive for, so it’s wonderful to know this has been your experience. Warm regards, The Coppergate Clinic Team.
I’ve lost my tired look
I saw Miss Ciarstan in November 2025 to discuss my wish to have Upper Blepharoplasty surgery after photos were taken my questions answered I was keen to go ahead with having it done.
The surgery was done in February, stitches were removed by myself at home with the guidance of a lovely nurse and via FaceTime, (this option was agreed by me when I had my initial appointment which saved me time visiting the clinic) It was easy and pain free.
I returned back to the clinic 6 weeks later to see Miss McArdle for her assessment of how I had healed which has been exactly as expected.
I have been so happy with my results, the clinic and all the staff provided all the necessary information online of do’s and don’t’s but especially happy with Miss Ciarstan McArdle who is so kind and professional so I want to say A Big Thank You
17 maart 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Elaine. Thank you so much for taking the time to share your experience.
We’re delighted to hear how positive your journey has been from your initial consultation through to your six-week follow-up. It’s lovely to know that you felt well informed throughout and that the option of virtual stitch removal worked well for you, making the process both convenient and comfortable.
Your kind words about Miss McArdle will mean a great deal to her. She is both caring and dedicated in her approach, so it’s wonderful to hear how supported you felt and how happy you are with your results.
We’re so pleased everything has healed as expected and that you’ve had such a positive experience with the clinic and team.
Thank you again for your trust and your very kind recommendation. Kindest Regards, Coppergate Clinic.
I am thrilled with my results
I am thrilled with my upper bleph results! Chris West did an amazing job. The results are natural and give me a much rested and fresher look. I felt completely looked after and supported by Chris and the team at Coppergate throughout the process. Highly recommend - 10/10. Thank you 🙏
14 januari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Lisa. Thank you so much for your lovely review.
We’re absolutely delighted to hear how pleased you are with your results. Achieving a natural, refreshed look is always our aim, so it’s wonderful to know you’re feeling the benefit.
Your kind words about Mr West and the team will mean a great deal to them. Feeling supported and well looked after throughout your journey is so important to us, so we’re really pleased this was your experience.
Thank you again for your recommendation, it truly means a lot. Kindest Regards, Coppergate Clinic.
Brilliant …
My experience with Ciara and her team was incredible.. I was looked after so well and I am happy with my treatment. The booking team let the experience down otherwise I would have scored 5 stars. I was booked in too early and waited over 2 hours.
I am very grateful to Ciara. She is incredible, very caring, explains everything clearly and you never feel rushed with her. Thank you 🙏 so much.
12 maart 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Consumer. Thank you for taking the time to share your feedback.
We’re so pleased to hear that you had such a positive experience with Ms Bowers and the clinical team. Your kind words about her care, attention and the time she takes with patients will mean a great deal, ensuring you feel listened to and never rushed is something she is very passionate about.
We are very sorry, however, to hear about the length of time you had to wait on the day. We completely understand how frustrating that must have been. Arrival times are carefully planned alongside our theatre lists, but occasionally procedures can take longer than expected as we never want to rush a patient’s care. That said, we do appreciate that a two-hour wait is far from ideal and we’re sorry for the inconvenience caused.
We would like to reassure you that although there was a delay to your start time, the time dedicated to your care and treatment was not reduced in any way. It’s really important to us that every patient receives the full attention they need.
We’re very grateful for your understanding and so pleased that, despite this, you felt well looked after and are happy with your treatment. Warm regards, The Coppergate Clinic Team
Upper Blepharoplasty
I'd thought about getting this procedure done for years and after my consultation at Coppergate, it was an easy decision to go ahead. Waseem Bhat carried out the procedure and his friendly, calm approach put me immediately at ease. I was worried the local anesthetic would hurt but it really was just a small scratch on each eyelid and then you feel no pain - just aware of some gentle pulling. It's now almost 2 months since I had this done and I'm so happy with the results. The scar is barely visible and it's made a huge difference to how I look - less tired and I'm told looking younger! I've had friends and family say I didn't need the proceedure - but they soon change their opinion when I show them before and after photos :)
16 januari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Gill. Thank you for sharing such a thoughtful review of your experience.
We’re delighted to hear that after considering the procedure for many years, you felt confident moving forward following your consultation at Coppergate Clinic. Making that decision is a big step, so it’s wonderful to know you felt comfortable and reassured throughout.
Your kind comments about Mr Bhat will mean a great deal to him. His calm and friendly approach is something patients often value, so it’s lovely to hear that he helped put you at ease on the day, especially when you had concerns about the local anaesthetic.
Most importantly, we’re so pleased to hear how happy you are with your results at almost two months post-procedure. Hearing that you’re feeling less tired and more confident, and that the results look so natural that even those closest to you noticed the difference, is exactly what we hope for.
Thank you again for trusting Coppergate Clinic with your care and for sharing your experience. Kind Regards, Coppergate Clinic.
I highly recommend both the Clinic and Rebecca Rollett
From the moment I met my surgeon, Rebecca Rollett (Bex) for my first consultation she put me at ease.
I’d spent several months considering surgery and had Infact moved my initial consultation back 3 months as I wasn’t quite ready.
Choosing Coppergate was an easy choice as I’d previously had upper blepharoplasty done there in Nov’24 so had researched the clinic previously and fortunately for me they are local.
I was extremely anxious about that general anaesthetic as I’d not had one since I was a child but everyone I met at the clinic was very reassuring.
Bex was fabulous and I liked her experience and interests particularly in Aesethics alongside the other work she does. She just came across as very warm, friendly, open and honest and I felt totally comfortable with her recommendations.
So, last Friday, 27th February 2026 I headed back to the clinic for an early start for lipo to my jowls, CO2 laser to face and neck and a deep plane facelift. From the moment I walked in I was made to feel comfortable and everyone was so welcoming and friendly. Around 5 hours after I went into surgery, I was sat up waiting for my much needed tea and toast.
Both Bex and Martyn my anaesthetist came to check on me before I could go home.
I had numbers for people to contact should I be concerned about anything. Bex checked how I was later that evening and the next morning, as did Nicki one of the nurses and so did Orla Rhodes.
A week has flown by and the recovery journey so far has been going better than I expected and it’s so exciting each morning to see how things are progressing on my recovery journey as swelling and bruising reduce. I can’t to see the continued progress over the next weeks and months.
Amazing staff, lovely clinic. I’d highly recommend.
27 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Consumer. Thank you so much for taking the time to share such a detailed account of your experience.
We’re delighted to hear that from your very first consultation with Ms Rollett you felt comfortable and reassured. Taking the time to think carefully about surgery is so important, and it’s lovely to know that when the time felt right, you felt confident returning to Coppergate Clinic, especially having trusted us previously for your upper blepharoplasty.
Your kind words about Ms Rollett will mean a great deal to her. Her warm, honest approach and passion for aesthetics are qualities that many of our patients value, so it’s wonderful to hear how comfortable you felt with her recommendations.
We’re also very pleased that our wider team helped make the day of surgery feel calm and supportive, particularly when you were understandably feeling anxious about the general anaesthetic. Martyn, Nicki, Orla and the rest of the team will be so pleased to hear they helped you feel well looked after throughout.
It’s lovely to hear that your recovery is progressing well and that you’re enjoying seeing those early changes as the swelling and bruising settle. The coming weeks and months are an exciting part of the journey, and we’re so pleased to be supporting you through it.
Thank you again for your kind recommendation and for placing your trust in us. Kind Regards, Coppergate Clinic.
Disappointed customer
Whilst I was happy with the bleph procedure itself and the immediate aftercare with the nurse (who assisted me in removing the stitches on a virtual call), I am very disappointed that my call with the surgeon - Mr Chris West - to review the results (op took place mid Jan) didn’t go ahead despite receiving at least two emails from them reminding me about it. When I reported to the receptionist on the day that I was waiting on a call from Chris they weren’t particularly interested and simply advised a previous appointment must have run over for him and to expect the appointment to go ahead but a little later than was booked. Safe to say, I never received a call for my clinical review. I also didn’t receive another rescheduled appointment. I have written a complaint email but have yet to hear back from anyone. Not what I would’ve expected from what I thought was a reputable clinic. Perhaps there is a reasonable explanation but until someone contacts me I won’t know.
26 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Sian. Thank you for taking the time to share your feedback.
We’re pleased to hear that you were happy with your procedure and with the support you received from our nursing team during your virtual stitch removal. However, we were very sorry to read about your experience regarding the scheduled follow-up call with Mr West, and we completely understand how frustrating that must have been.
Your post-operative review is an important part of your care, and we sincerely apologise that the appointment did not take place as planned. This is certainly not the standard of communication or follow-up we aim to provide.
We’re glad that you have now been able to speak with our Clinical Manager, who has had the opportunity to discuss the situation with you and ensure that your follow-up care is in place. Thank you for allowing us the chance to address this directly.
We truly appreciate you bringing this to our attention, as feedback like this helps us review our processes and ensure we continue to provide the level of care and support our patients expect. Kind Regards, Coppergate Clinic.
Professional and first class.
Professional and first class.
I chose Coppergate again for my surgery having had an upper blepharoplasty a few years ago. They are so professional. I received lots of useful pre and postoperative information to help me with my preparations and aftercare.
Mr Nicholas Rhodes performed my surgery again with Dr James Sira as my anaesthetist. It’s only day 1 post operative so I can’t comment on results but they both did an amazing job.
Mr Rhodes is highly skilled and experienced. He is very approachable and I can’t recommend him highly enough. He advised me on what treatment plan he would recommend and listened to my concerns.
The nursing/theatre staff are outstanding. Nicki met me on the morning of my surgery and totally put me at ease. She was very friendly and exuded professionalism. I felt very confident under her care.
I would highly recommend Coppergate Clinic.
3 maart 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Lorraine. Thank you for taking the time to share your experience, and for choosing Coppergate Clinic once again for your surgery.
It means a great deal to us that you felt confident returning after your previous procedure, and we’re so pleased to hear that the information provided before and after surgery helped you feel well prepared and supported.
Your kind words about Mr Rhodes will be greatly appreciated. His approachable manner and commitment to carefully listening to patients are qualities we value highly, so it’s wonderful to hear that you felt confident in his care and recommendations. We’re also pleased to hear that Dr Sira and the wider theatre team helped make your experience a positive one.
Nicki and the nursing team will be especially touched by your comments. Helping patients feel calm, safe and well looked after on the day of surgery is something they take great pride in.
Thank you again for your recommendation. We wish you a smooth and comfortable recovery over the coming weeks and look forward to seeing your progress.Kind Regards, Coppergate Clinic.
Had my upper Blepharoplasty 6 weeks…
Had my upper Blepharoplasty 6 weeks ago.very friendly staff put me at ease .Every step was explained.very pleased with the results, would highly recommend.
21 januari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Wendy. Thank you for taking the time to share your experience.
We’re so pleased to hear that you felt at ease with our team and that each step of your upper blepharoplasty was clearly explained throughout. Feeling comfortable and well-informed is incredibly important, so it’s lovely to know that was your experience.
Most importantly, we’re delighted that you’re very pleased with your results at six weeks post-op, that’s wonderful to hear.
Thank you as well for your recommendation; it truly means a great deal to us. Kind Regards, Coppergate Clinic.
Excellence....
A feeling of confidence and professionalism from the start and throughout. Excellent pre, during, and post care. Excellent results, and would not hesitate to use again or recommend to others. First class.
12 januari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Craig. Thank you so much for your fantastic feedback.
We’re so pleased to hear that you felt a strong sense of confidence and professionalism from the very beginning and throughout your journey with us. Knowing that you were happy with your care before, during and after your procedure, as well as with your results, truly means a great deal to the whole team.
To say you would return to us and recommend Coppergate Clinic to others is the highest compliment we could receive. Thank you for your trust and for taking the time to share your experience. Kind Regards, Coppergate Clinic.
A wonderful experience from start to finish
A wonderful experience, I had full confidence in the team from the start, first consultation through to surgery, surgery was of a high standard with full information for decision making and troubleshooting before and after. I had every confidence in Miss Rollett, listened and took her advice to guide my decision making. I have no regrets and should I want further advice or treatment I would return to Coppergate Clinic and especially Miss Rollett
28 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Jane. Hearing that you felt confident from your very first consultation all the way through to surgery really means a lot to us. Feeling informed, listened to and supported when making these decisions is so important, and we’re so pleased that came across in your experience.
Your comments about Miss Rollett will make her smile. She cares deeply about guiding her patients with honesty and care, so knowing you trusted her advice and feel happy with your decision is exactly what we hope for.
It truly means a great deal that you’d return to Coppergate Clinic in the future. Thank you again for placing your trust in us. Kindest Regards, Coppergate Clinic.
Seven days post op…
Seven days post op - Lower Blepharoplasty Trans Conjunctival with Fat Transfer and CO2 Laser too. That’s a lot to get over in 7 days but I’m ecstatic with the results already. Chiara is incredible and the five stars are for her mainly and the nursing staff. Beautifully clean place, warm and appreciated the coffee. They really looked after me well on the day. The only thing I’d comment to improve on would have been that I’d have appreciated an after care phone call within a day or two.
18 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Sarah. Thank you so much for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear how happy you are with your results already. To know that, after just seven days of recovery, you’re already feeling ecstatic truly means a great deal to us.
Your kind words about Ms Bowers and our theatre team are also appreciated. We’re incredibly proud of the care they provide and will be sure to pass your comments on to them personally. It’s also lovely to hear that you felt well looked after on the day and comfortable within the clinic, we truly believe the environment and those small touches matter just as much as the clinical care itself.
We do, however, want to sincerely apologise to you regarding the missed aftercare phone call. Every one of our patients is scheduled to receive a post-operative check-in call within the first couple of days following surgery, so we are genuinely very sorry if that didn’t happen for you. That early contact is an important part of how we support and reassure our patients during recovery, and it’s upsetting for us to think you may have felt that support was missing.
We do hope that if you had any questions or concerns during those early days, Ms Bowers was able to address these and reassure you at your recent suture removal appointment. Your peace of mind during recovery is extremely important to us.
Although feedback like yours is invaluable in helping us reflect and continually improve, we are genuinely concerned to hear this and would very much like the opportunity to review what happened, as this isn’t the standard of aftercare we are committed to providing. If you feel comfortable doing so, we invite you to contact our Clinical Manager, Heather Clayton, directly at Heather@coppergateclinic.co.uk. She would truly welcome the opportunity to speak with you personally and ensure this is looked into properly.
Thank you again for your honest and generous feedback. We’re so pleased you’re doing well, and please remember we’re always here if you need anything at all. Kind Regards, Coppergate Clinic.
Lovely warm welcome first and foremost
Lovely warm welcome first and foremost
Plus the care the procedure and the post op care was first class
24 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Ann. Thank you so much for your kind words.
We’re delighted to hear that you felt warmly welcomed from the moment you arrived. Our team works hard to ensure every stage of the journey, from your initial visit through to recovery, is handled with professionalism, compassion and attention to detail. Your feedback means a great deal to all of us.
If you ever need anything further, we’re always here to help. Kind Regards, Coppergate Clinic.
I was given an honest assessment of the…
I was given an honest assessment of the review of my recent procedure and the way forward.
23 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Sandra. Thank you for taking the time to share your experience.
We’re really pleased to hear that you felt your assessment was honest and clear. Open and transparent communication is essential, especially when discussing procedures and the next steps. Our aim is always to provide balanced, professional guidance so you can feel fully informed and confident about your way forward. It means a great deal to know that this came across in your recent review.
If you have any further questions or need additional support at any stage, our team is always here to help. Kind Regards, Coppergate Clinic.
All the team were very helpful
All the team were very helpful. Any questions I had were answered. I was given good advice and information pre and post procedure.
The actual procedure went very smoothly.
20 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Vicky. Thank you so much for taking the time to share your experience.
We’re so pleased to hear that you found the team helpful and that all of your questions were answered clearly. At Coppergate Clinic, we believe that providing thorough advice and information both before and after your procedure is just as important as the treatment itself, so it’s wonderful to know you felt well supported throughout.
We’re also delighted that your procedure went smoothly and that you felt well cared for on the day. Thank you again for your kind feedback, it truly means a lot to our whole team. Kind Regards, Coppergate Clinic.
Very pleasant and friendly experience ❤️
From the minute i stepped foot in the clinic all staff were so welcoming and all made me feel so welcoming cannot thanks Coppergate enough for a very warming a pleasant exsperiance procedure so fast , the nurse was amazing too real credit to the team thanks again eveyone 🤍💫✨
20 februari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Gemma. Thank you so much for your lovely review.
We’re absolutely delighted to hear that you felt welcomed from the moment you stepped into Coppergate Clinic. Creating a warm, comfortable environment for every patient is so important to us, so it truly means a lot to know you had such a positive experience.
We’ll be sure to pass your kind words on to our nursing team as well, they’ll be so pleased to hear your feedback. It’s wonderful to know that you felt at ease and that everything went smoothly on the day of your procedure.
Thank you again for taking the time to share your experience. We’re so grateful you chose Coppergate Clinic and we look forward to welcoming you back in the future. Kind Regards, Coppergate Clinic.
Outstanding care and service from Mr James Smith at Coppergate Clinic York.
Coppergate Clinic York a VIP service from start to finish.
The clinic is beautiful the front of house team members Charlotte and Samuel are very welcoming and made me feel at ease.
From my first consultation with Mr James Smith to present day the service has been amazing I cannot fault it in anyway.
I went in for my surgery which was a mastopexy and upper blepharoplasty to say I was nervous is an understatement but Katie the Theatre Manager put me at ease I had my Pre Op with Katie also which was nice to see the same person the whole way through the process she was calm, kind, organized and reassuring.
Katie looked after me on the day of my surgery I briefly considered asking if she could come home with me for Post Op care. 😊
My surgeon James Smith has the rare combination of being extremely skilled and extremely calming at the same time I felt very at ease with him the whole time.
The kind of surgeon who makes you think "YES I TRUST" this man with sharp objects on my face and breasts.😊
The results are amazing the scars on my upper eye are barely visible after 3 weeks I got exactly what I asked for and couldn't be happier I still have some healing to do on my breast where I had the uplift but it is definitely going in the right direction (UPWARDS).
James has changed not only how I look but how I feel about myself which in my opinion is priceless.
I would also like to mention Dr James Sira my anaesthetist who sent me off to sleep smoothly I barely had time to panic.
The Coppergate Clinic Team deserve a standing ovation from the moment I arrived I was treated like a VIP rather than a nervous human in a hospital gown.
All in all I would thoroughly recommend the expert hands of James Smith I have results I am genuinely thrilled with.
Brilliant teamwork from the clinic if you are considering surgery and want to feel safe, supported and quietly fabulous afterwards this is the dream team.
I would highly recommend James Smith if I ever decide to have any further surgery you can be sure I will be back at Coppergate in York.
17 januari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Kimberly. Thank you so much for taking the time to leave such a detailed and wonderful review.
We are absolutely delighted to hear that you felt looked after from start to finish and that your experience with us felt truly VIP. Your kind words about our front of house team, Charlotte and Samuel, will mean a great deal to them, and we are so pleased they helped put you at ease from the moment you arrived.
It’s lovely to hear how supported you felt throughout your journey, particularly by Katie. Continuity of care is something we value highly, and your feedback about her calm, kind and reassuring approach perfectly reflects the care she gives to every patient. We’re glad she was able to make such a positive difference at what can be a very nerve-racking time.
We will also be sure to pass on your fantastic feedback to Mr James Smith and Dr James Sira. Knowing that you felt safe, confident and reassured in their care, and that you are so happy with your results, is incredibly rewarding for the whole team. Hearing that your surgery has had such a positive impact on how you feel about yourself truly means everything to us.
Thank you again for your recommendation and for trusting Coppergate Clinic York with your care. It was a pleasure to look after you, and we would be delighted to welcome you back should you ever need us in the future. Kind Regards, Coppergate Clinic.
Upper and Lower Blepharoplasty
I had an upper and lower blepharoplasty at Copper Gate Clinic with Mr James Smith and, unfortunately, my post-op experience has been disappointing.
Following the surgery, I developed a large cyst on my upper eyelid that was not present prior to the procedure and is something I have ever suffered with. I raised this concern on multiple occasions and the lump was drained twice by Mr Smith. Despite this, it has not resolved, and I have not been given a clear explanation of the cause or a definitive plan for ongoing treatment. I also did not receive my scheduled 6-week post-op review.
I received an email advising that no further treatment would be offered by the clinic, and that if I wished to have the cyst removed, I would need to seek treatment elsewhere or via the NHS. This has left me feeling extremely disappointed with the outcome. I am also not happy with the overall outcome of the procedure
18 september 2025
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear Ann,
Apologies for the delayed response but I needed to read your clinical notes and speak with your surgeon Mr Smith prior to addressing your review.Having done so,I feel your review is unfair and I will note the reasons below:
You say you are disappointed with your post operative experience and that no clear explanation or definitive plan to manage a cyst was given .(the cyst or chalzion as it is known ,is due to a blocked oil gland which appeared 4 weeks after surgery in an area beyond the surgical area) and that no 6 week review was received and that we declined to treat you further and advised to seek treatment elsewhere.
It is quite clear from your clinical notes that this is not the case.
4 weeks after surgery, when you developed a cyst on the eyelid of one of your eyes, Mr Smith and another member of staff opened the clinic out of hours to assess your eye and drain the cyst with no cost to you.The cyst settled for a couple of weeks then, as is common with chalzions returned .Chalzions usually resolve in a few weeks or months .This is the only time ever have we encountered such a problem as cyst formation post operatively following thousands of eye surgeries.
Mr Smith saw you again at the clinic and drained it again(this would have been around the time of your 6 week review) .He subsequently referred you to the ophthamology team as trying to coordinate your treatment locally would be difficult for you given your location.
Mr Smith spent hours of his time contacting multiple services local to you arranging an appropriate referral. Eventually a senior nurse at the acute ophthamology unit confirmed that you could attend that same day or the following day. The nurse also stated that this issue is most likely not related to surgery as it was below the operative site. There is literature available to confirm this stating most chalazions occur spontaneously.
Following this visit to the ophthamology team you contacted the clinic to advise that their treatment plan was to observe the cyst and review in 2-3 months.
You requested a second opinion.
Mr Smith therefore contacted a colleague in your area in order to find a recommendation for a ophthalmologist privately.
The clinic and Mr Smith have supported you extensively throughout this post operative period .
There have been an additional 6 consultations and communications with respect to this according to your electronic records.
While we are sorry that this rare complication has understandably affected how you feel about your overall experience I note from your records that the aesthetic outcome of your surgery was very good and the procedure achieved the desired results.
We regret that this situation has been distressing for you and are sorry that you feel disappointed .
Please be assured we have always acted in your best interests, remained available to you at all times and provided care that went over and beyond the usual post operative support.
If you would like to discuss any of the above please get in touch.
Regards
Orla Rhodes
Clinical Director
Simply Brilliant.
The entire Team at Coppergate Clinic are fantastic, I have had a number of procedures here and am always delighted with the service, procedure and outcome.
The team are simply lovely I will always recommend Coppergate clinic
27 januari 2026
Review zonder uitnodiging
Antwoord van Coppergate Clinic
Dear, Judi. Thank you so much for your kind words and continued trust in Coppergate Clinic.
We’re absolutely delighted to hear that you’ve been consistently pleased with your care, your procedures and your results. Knowing that you feel confident returning to us and recommending the clinic means a great deal to the entire team.
It is always a pleasure to look after you, and we truly appreciate your loyalty and support. We look forward to welcoming you back whenever you need us. Kind Regards, Coppergate Clinic.
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