Coppergate Clinic Reviews 

2.110
•
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

The clinic were amazing .. very efficient. My procedure didn’t take long at all upper blepharoplasty. miss Kirsty Smith who did my procedure was lovely and settled my nerves really quickly. there was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

What a great team at Coppergate, totally professional, very caring and you are made to feel very supported by all the staff. Just had upper lid blepharoplasty and am sure it will be a great outcome.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wonderful bedside manner- attention to detail and care. Mr James Smith was wonderful as were the whole team. I went into the surgery well informed and without feeling nervous due to my surgeons obviou... Toon meer

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Beoordeeld met 5 van de 5 sterren

My whole experience has been amazing. From my very first phone call to book an initial consultation through to my procedure and the aftercare. Couldn’t ask for better. If I could give more stars I wo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kliniek voor plastische chirurgie
  2. ook in
  3. Handchirurg
  4. Huidverzorgingskliniek
  5. Medische kliniek
  6. Orthopedisch chirurg
  7. Plastisch chirurg

Geschreven door het bedrijf

We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

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4,9

Alle reviews

(2.110)

126 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

What made my experience five star was…

What made my experience five star was from the start to the finish was the professionalism and comprehensive information and attention regarding the pre and post operative procedures .
Mr. Rhodes a top notch Cosmetic surgeon was friendly and descriptive about the procedure’s.
The staff that he employs were excellent, skilled and had years of training.
Having a great and talented staff in my opinion, always ensures a skilled doctor and excellent results.
So a very big thank you to Mr. Rhodes, his Anaesthetist, theatre technician but in order of meeting them, Heather, Katie, Niki and Beth wonderful skilled team with a wealth of knowledge and experience.

9 september 2025
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Antwoord van Coppergate Clinic

Dear, Angela. Thank you so much for taking the time to share such a thoughtful and detailed review. We're absolutely delighted to hear that your experience from start to finish was marked by professionalism, clear communication, and the high standard of care we strive to provide at Coppergate Clinic.

It’s wonderful to know that Mr. Rhodes and the surgical team made you feel informed and at ease throughout your journey. Your kind words about our staff, Heather, Katie, Niki, Beth, our anaesthetist and theatre technician, mean the world to us and we will be sure to pass on your thanks to each of them.

We’re truly grateful for your feedback and your trust in us, and we’re so pleased to hear you’re happy with your results.

Wishing you all the very best in your continued recovery. Kind Regards, Coppergate Clinic.

Beoordeeld met 1 van de 5 sterren

Some not very engaging personnel

I haven’t used the clinic facilities. Went inside to enquire about services etc and was told that everything was done in three clinic rooms and all the information I wanted was on your web site and to look at that! Not really what I expected. It wasn’t the sort of interaction that made me want to book anything.

16 september 2025
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Antwoord van Coppergate Clinic

Dear, Anna. Thank you for taking the time to share your feedback, though we are saddened to read your comments.

We must say we don’t feel this review reflects the high standard of service consistently delivered by our front of house team, who are regularly praised by both patients and colleagues here on Trustpilot for their warmth, professionalism and extensive knowledge of our services. It is therefore disappointing to read your suggestion that you were not provided with the information you sought, as our team would have been delighted to answer any questions you had during your visit.

In terms of our facilities, we’d like to clarify that Coppergate Clinic does not have “three rooms where everything happens”. Our facilities include a number of dedicated consultation rooms, two fully equipped CQC-approved theatre suites, a beautiful and comfortable waiting area, and a private recovery room for patients, all designed to ensure the highest standards of care, safety and patient experience.

We also make every effort to keep our information as digital as possible, both to be environmentally conscious and to ensure patients have access to accurate, up-to-date information at their convenience.

For these reasons, we do question whether your experience may have been with another clinic rather than Coppergate Clinic. Should you wish to discuss your concerns further, please don’t hesitate to contact us directly, we’d be delighted to assist you.

Warm regards, The Coppergate Clinic Team

Beoordeeld met 5 van de 5 sterren

Facial Fat Transfer and Upper Blepharoplasty

I would like to thank Mr Rhodes for his patience, understanding,and more importantly his expertise when carrying out facial fat transfer, to replace fat loss after two botched procedures, carried out by 'experts' in Harley Street, London. My only regret is I didn't find Mr Rhodes sooner.

I'm now day 4 after having the fat transfer and also upper blepharoplasty. The swelling and bruising is exactly as explained to me by Orla, who took the time to check in on me the day after the procedures, which I really appreciated. It is very reassuring to know that there is someone at the end of the phone if you have any concerns, no matter the time or day.

All the staff who were involved in my care, Heather, Katie, Leigh, James were so professional and reassuring and nothing was too much trouble for them.

Thank you also to the staff on reception who were always friendly and welcoming.

First class service and first class staff.

26 september 2025
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Antwoord van Coppergate Clinic

Dear, Marian. Thank you so much for taking the time to share your kind and thorough feedback.

We are truly sorry for what you went through previously, and we’re honored that you ultimately chose Mr Rhodes and the Coppergate team to help you restore what was lost. It means a great deal that his patience, understanding and expertise made such a difference for you.

It’s wonderful to hear that Orla, Heather, Katie, Leigh, Dr James Sira and everyone involved could support you really clearly, pre-, during, and post-op, especially with the swelling, bruising, being available to address your concerns, no matter the time of day.

We will pass along your lovely praise to all those mentioned, including the reception team, who do their utmost to make every patient feel welcomed and cared for.

Thank you again for trusting us and for your recommendation. Wishing you a smooth and comfortable recovery, and we look forward to seeing your continued progress. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Incredible doctors and staff

Fantastic experience ❤️

25 september 2025
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Antwoord van Coppergate Clinic

Dear, C Marshall Day. Thank you so much for your kind review and continued support. We can't wait to welcome you back into the clinic soon! Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Blepharoplasty

I’m now on day four after my blepharoplasty surgery. The bruising and swelling are no where near as bad as I expected as I do bruise easily. Even with the swelling I can already start to see the results. Everyone I met at Coppergate Clinic was friendly, professional and reassuring. Ciarstan McCardle and her lovely assistant were amazing, they could see how nervous I was and they were so patient and kind. Alison has been really helpful in answering my post operation questions. I highly recommend Coppergate Clinic.

16 september 2025
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Antwoord van Coppergate Clinic

Dear, Debs. Thank you so much for sharing your experience following your procedure. We’re delighted to hear that your recovery is progressing smoothly and that the bruising and swelling have been less than you anticipated. It’s wonderful that you can already start to see results at this early stage.

We’re especially pleased that Miss Ciarstan McArdle, and Alison were able to support you with such patience, kindness, and reassurance, both before and after your procedure. We’ll be sure to pass on your lovely feedback to them and to the wider team, who will be thrilled to know they helped make your journey a positive one.

Thank you again for your kind recommendation. We wish you a continued smooth recovery and look forward to seeing your results as they develop. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Very friendly

Very friendly, clean and welcoming. Emma is lovely, chatty which puts you at ease,

12 september 2025
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Antwoord van Coppergate Clinic

Dear, Customer. Thank you for your kind words. We’re so pleased to hear you found the clinic welcoming and that Emma helped you feel comfortable and at ease during your visit. We’ll be sure to pass on your lovely feedback to her, it will mean a lot! Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Bi lateral breast reduction…

Clear explanations about the procedure during the two consultations with Mr Rhodes - friendly & welcoming reception staff - amazing nursing staff who were both reassuring and efficient. I felt that I really mattered - and was not just another patient being processed. I received all the necessary paperwork - signed consent forms and explanations about what to expect after my bi lateral breast reduction. I was given an emergency contact number and discharged with medications and instructions for their use. I would definitely recommend Coppergate Clinic in York.

8 september 2025
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Antwoord van Coppergate Clinic

Dear, Deborah. Thank you so much for sharing such thoughtful feedback about your experience with us. We’re delighted to know that from your initial consultations through to discharge, you felt well-informed, cared for and supported by our whole team. It means a great deal to hear that our reception, nursing and clinical staff helped you feel reassured and valued throughout your journey. Your kind recommendation is truly appreciated, and we’ll be sure to share your comments with everyone involved in your care. Wishing you all the very best with your continued recovery. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Positive experience new neck

I was helped to feel very relaxed with my surgeon! (He wasn’t stuffy )He explained everything that would happen and sent me an e mail to read and lookback on in my own time
I found all the medical staff very friendly nothing was too much for them they were empathetic!.still professional
my visit's to the Clinic.was amazing I am so happy with my new neck !!!!

10 juli 2025
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Antwoord van Coppergate Clinic

Dear, Customer. Thank you so much for sharing your experience with us. We are absolutely delighted to hear that you felt so relaxed and well-informed throughout your time at Coppergate Clinic. It means a lot to know our team took the time to explain everything clearly, and that the email follow-up was helpful for you to revisit in your own time. Your kind words about our friendly, empathetic, yet professional staff really resonate with us, it is exactly the care and support we strive to provide to every patient. We’re thrilled that your visits left such a positive impression and that you’re so happy with your result! Wishing you continued confidence and comfort, and please do get in touch if you’ve any questions as you continue to enjoy your results. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

THE PLACE TO GO!

From walking into the clinic, you know you’re in a safe and relaxing environment. It’s like a Spa! The reception staff are amazing and kept me up to date with everything with regards to the procedure. My consultant ( Bex) and her team Kirsty were AMAZING!! THE most beautiful people. I’m absolutely thrilled with my time here and delighted with the results. The care from start to finish and beyond is superb. 100% recommend.

17 juli 2025
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Antwoord van Coppergate Clinic

Dear, Kate. Thank you so much for your wonderful review. It'ss wonderful to hear that from the moment you stepped into the clinic you felt safe and relaxed. We’re also delighted that our reception team kept you fully informed, and it’s fantastic to hear your kind words about Miss Rebecca Rollett, Kirsty and the rest of the team. Knowing you’re so thrilled with both your experience and your results means the world to us. Your recommendation is truly appreciated, and we’re so pleased you felt so well cared for throughout every stage of your journey with us. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Jo,I thought was excellent

Jo,I thought was excellent
She had a lovely calming way and very professional
I was very nervous and she made me feel relaxed

21 augustus 2025
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Antwoord van Coppergate Clinic

Dear, Donna. Thank you so much for sharing your experience. We’re delighted to hear that Jo’s calm and professional manner helped you feel relaxed, especially as you were feeling nervous beforehand. Creating a reassuring and supportive environment for our patients is so important to us, and it’s wonderful to know Jo achieved this for you. We’ll be sure to pass on your kind words to her. We look forward to welcoming you back to the clinic in the future! Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Thoroughly recommend this clinic

I had upper and lower blepharoplasty yesterday at the clinic and I can honestly say that I had the best treatment I could have hoped for. All the staff involved in my care were absolutely the best, very welcoming, friendly and utterly professional. The clinic itself is immaculate and gives the sense of calm and tranquility. My surgeon was Chris West, a very personable and easy to talk to guy, and he gave me the assurance i needed that my decision to have the surgery was the right one, assuring me that he would achieve the results I am looking for. Early days, but I can already see that the results look very promising.

20 augustus 2025
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Antwoord van Coppergate Clinic

Dear, Customer, Thank you so much for your wonderful and detailed feedback. We are delighted to hear that your experience with us was so positive, and that you felt so well cared for throughout your journey. It’s especially pleasing to know that you found the whole team welcoming, friendly and professional, and that the clinic environment itself added to your sense of calm and reassurance. We’re also thrilled to hear that Mr Chris West provided you with the confidence and assurance you needed, and that you are already seeing such promising early results. We will be sure to share your kind words with him and the whole team involved in your care. We wish you a smooth and comfortable recovery, and we look forward to welcoming you back to the clinic at your follow-up. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Mr Baht 5 star facelift……

I had a deep plane facelift and blepharoplasty with Mr Waseem Baht and I have to say he was brilliant a very calming and professional surgeon who made me feel at ease both before, during and after surgery, he has given me a natural refreshed look, I cant recommend him enough not only for his skill but also what a lovely man.
I would also like to say I also saw both Miss Rebecca Rollet and Mr James smith for follow up/stitch removal and both were excellent and reassured me of any concerns I had whilst recovering.

25 juli 2025
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Antwoord van Coppergate Clinic

Dear, Jo. Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how happy you are with your results following your deep plane facelift and blepharoplasty with Mr Baht. His calm, professional manner and natural artistry are qualities we know our patients truly value, and it’s lovely to hear how well cared for you felt throughout your journey. We’ll be sure to pass on your kind words to Miss Rollet and Mr Smith too – they’ll be so pleased to know their reassurance and support made a difference during your recovery. It means a great deal that you would recommend us so highly, and we couldn’t be happier that you feel refreshed and confident. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

professional

Naturally I was a little nervous about my upcoming procedure but the staff could not have been kinder which put me at ease. Apart from that I am absolutely delighted with the results. I cannot not recommend this clinic enough.

25 juni 2025
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Antwoord van Coppergate Clinic

Dear, Ms Black. Thank you so much for taking the time to leave such a lovely review. We completely understand that feeling a little nervous before a procedure is perfectly natural, so it’s wonderful to hear that our team helped put you at ease. We're absolutely delighted that you're so pleased with your results, and your kind words and recommendation mean the world to us. It has been a pleasure to care for you, thank you again from all of us here at Coppergate Clinic! Kind Regards, Coppergate Clinic.

Beoordeeld met 4 van de 5 sterren

Botox and Dermal Filler Treatment with Jo Reilly at Coppergate Clinic

I've been getting botox and fillers for years at different clinics, so I was a bit hesitant to try somewhere new. But a friend recommended Coppergate Clinic and Jo Reilly, so I thought I'd give it a go for my usual top-up of anti-wrinkle injections and some dermal filler work.

Jo really knows her stuff, you can tell straight away she's experienced and understands exactly what botox and fillers can and can't do. She's very much about keeping things natural and not going overboard, which I get. Her assessment was spot on and she clearly knows facial anatomy inside out.
My only gripe was the constant "you don't need this" and "you don't need that" comments. Look, I appreciate professional advice about dosages and what works best, but at the end of the day, it's my face and I know what bothers me. I've been doing this for years and have a good sense of what I want to achieve. I would have preferred more of a discussion rather than being told what I don't need.

When it came to the actual treatment, this is where Jo really shines. Her injection technique is honestly brilliant, I walked out with absolutely zero bruising, which after years of treatments I know is pretty impressive. She knows exactly where to place the botox for the best muscle relaxation and her filler technique shows she really understands injection depths and how to build volume properly.
The aftercare was also really thorough. Instead of just getting the usual email with basic instructions, Jo took time to go through everything properly, which shows she cares about getting the best results.

Overall I'm happy with how everything turned out, though there's a slight difference between my left and right side that's bugging me. I know you never get perfect symmetry with injectables that's just how faces are but this is noticeable enough that I want it tweaked. It's only a tiny adjustment needed, but it's one of those things that once you see it, you can't unsee it.

Coppergate Clinic is really well set up and the whole team is very professional. If you're new to all this, Jo's approach would probably be perfect; she explains everything and definitely won't let you go overboard.

Jo's got excellent technical skills and really knows what she's doing with injectables. If you want someone who'll give you natural results and has fantastic injection technique, she's a great choice. Just be prepared to be a bit more assertive if you're an experienced client who knows exactly what you want.
The zero bruising alone impressed me enough that I'd go back, especially once this minor asymmetry gets sorted out.

23 juli 2025
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Antwoord van Coppergate Clinic

Dear Roksana. Thank you so much for taking the time to leave such a detailed and thoughtful review. We're delighted to hear that your experience at Coppergate Clinic and with Jo Reilly has been positive, and we sincerely appreciate your kind words about our clinic, team professionalism, and especially Jo’s expertise and technical skill.

We’re thrilled that Jo’s in-depth knowledge of facial anatomy and her commitment to a natural aesthetic approach made such a positive impression, and the fact that you experienced zero bruising is a true testament to her precision and skill. We're also pleased that you valued the thorough aftercare, as patient safety, satisfaction, and long-term outcomes are always at the heart of what we do.

Regarding your comments around treatment recommendations, we genuinely appreciate your perspective. At Coppergate Clinic, we believe in honest, ethical, and medically sound guidance, even when that sometimes means saying "no." We understand that for experienced clients, this can feel a little at odds with personal expectations, but we never want our advice to come across as dismissive. Rather, our goal is always to ensure that any treatment undertaken is both suitable and in the best interest of achieving safe, balanced, and natural-looking results.

We absolutely take on board your feedback about wanting more of a collaborative discussion, and we’ll reflect on how we can strike the right balance between clinical integrity and client expectations, particularly for those with extensive experience in aesthetic treatments like yourself.

We're glad to hear you're overall happy with your results and understand your concerns around the minor asymmetry. We’d be more than happy to welcome you back to discuss any tweaks needed, your satisfaction is incredibly important to us.

Thank you again for your recommendation and for recognising the standard of care we strive to provide. We look forward to seeing you again soon. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Fabulous results one week after surgery

I am so very happy after having the blepharoplasty surgery. It was something I had considered for a few years, and I'm so glad I have had it done. My eyelids drooped very low over my eyes, making my eyelids feel very heavy and I could also see the outline of my eyelids. They made me look like I was tired and the heaviness also made me feel as if I was. Now, one week after the surgery and having had my stitches removed, my eyes look and feel like they are open, the weight has gone from my eyelids and I am so happy with the results. Thank you Mr. West and also thank you to Alison who helped me stay calm during the surgery (the worst part of which was the anaesthetic) and for taking the stitches out today.

30 juli 2025
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Antwoord van Coppergate Clinic

Dear, Suzanne. Thank you so much for sharing your heartfelt feedback following your blepharoplasty. We’re absolutely delighted to hear how much happier you feel now the heaviness in your eyelids has lifted, and that your vision and comfort have already improved so noticeably.

Mr West will be thrilled to know that you’re feeling the difference so soon after surgery, and that your eyes look and feel more open, that means the world to us. Alison also sends her warmest regards; she’s so pleased she could help keep you calm during the procedure and make stitch removal as smooth as possible.

Your journey is exactly why we do what we do, bringing confidence, ease, and comfort back into eyelids and lives. Thank you so much for trusting us with your care. Wishing you a continued smooth and beautiful recovery! Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Friendly and professional care

Every member of staff were friendly and professional. James Smith was easy to talk to and put me at ease about the procedure and I am very pleased with the outcome of my surgery.

18 juni 2025
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Antwoord van Coppergate Clinic

Dear, Zoe. Thank you so much for your kind words. We're absolutely delighted to hear that you felt at ease throughout your journey with us and that you're so pleased with the outcome of your surgery. Mr James Smith will be thrilled to know that his reassuring approach helped make your experience a comfortable one, and we’ll be sure to pass on your lovely feedback to the whole team, they’ll really appreciate it. It was our pleasure to support you, and we’re so pleased you felt welcomed and well cared for every step of the way. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Wonderful

Had a VR facelift today … Chris West is a great surgeon firm but very honest which I liked … still in recovery but 5 hours since surgery already happy can’t wait to see end results

30 juli 2025
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Antwoord van Coppergate Clinic

Dear Debbie. Thank you so much for your kind words! We're thrilled to hear you're already feeling delighted just hours after your procedure. Mr West prides himself on his honesty, and it's wonderful to know that came through in your experience. Wishing you a smooth and speedy recovery, we can't wait for you to see the final results either! Please don't hesitate to reach out if you need anything along the way. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Made welcome and at ease the moment I…

Made welcome and at ease the moment I stepped into Coppergate. Mr Rhodes was extremely professional, thorough, explaining my options, risks & benefits. This was not rushed, I had lots of questions which he listened and answered any concerns. I don't feel under any pressure, there was no hard sell. I would highly recommend Mr Rhodes and his team and I look forward to returning for my procedure.

24 juli 2025
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Antwoord van Coppergate Clinic

Dear, Helen. Thank you so much for your kind and thoughtful review. We’re delighted to hear that you felt welcome and at ease from the moment you arrived at Coppergate Clinic. Mr Rhodes and the team take great pride in providing thorough, professional consultations where patients feel fully informed and never rushed, so it's truly rewarding to hear that reflected in your experience. We’re especially pleased that you felt listened to and under no pressure during your consultation. Your trust means a great deal to us, and we’re honored by your recommendation. We look forward to welcoming you back for your procedure and supporting you every step of the way. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

Very friendly and reassuring service.

Very friendly and reassuring service.
Made me feel comfortable and gave me clear information to follow

24 juli 2025
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Antwoord van Coppergate Clinic

Dear, Sofy. Thank you for your lovely feedback. We’re so pleased to hear that you felt comfortable and reassured during your visit to Coppergate Clinic. Providing clear information and a friendly, supportive experience is something we truly value, so it’s wonderful to know that came across. We really appreciate you taking the time to share your experience, and we look forward to welcoming you again in the future. Kind Regards, Coppergate Clinic.

Beoordeeld met 5 van de 5 sterren

So happy i chose Coppergate Clinic for my procedure

From start to finish my experience has been really good. My surgeon was Rebecca Rollett and i can’t remember the name of the nurse sorry, they put me at ease when i had my procedure which was an upper blepharoplasty. It’s abit too early to see the final results but from just taking the stitches out i can see an immediate difference.
Thank you Coppergate

17 juli 2025
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Antwoord van Coppergate Clinic

Dear, Favel. Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you felt at ease and well looked after throughout your journey, it's wonderful to know that Miss Rollett and the team helped make your procedure as comfortable as possible. It’s great to hear you’re already noticing a difference so early on, and we look forward to seeing your final results as the healing continues. Thank you again for trusting Coppergate Clinic with your care, it means a great deal to us. Kind Regards, Coppergate Clinic.

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