Costa Sunglasses Reviews 1.469

Costa warranty is a joke, frame broke, claim denied, same offer to buy a pair at a discount, never another pair.
Please just review their “auto reply” on any of their negative reviews, blah, blah but no substance or any consideration for the customers. Don’t buy this product you will regret it!

The soft rubber padding surrounding the nose piece fell apart and disintegrated. They denied my warranty claim because they said it was normal and not a defect.

The glasses are completely unwearable.

Their warranty is a joke and they don't stand behind their products. Do yourself a favor and buy Smith or Maui Jim instead.

I have a pair of Fantail Polarized glass lens that were not cheap, I purchased on July 7th 2023, broke the right-side arm on July 10th 2025. Submitted a claim or the ability to purchase a new arm, both were denied. They still make the Fantail I do not see why I cannot purchase a new arm. I did get an offer to purchase a new pair for $150.00.
I have owned 4 various pairs of Costas and love them, but all have had issues. I believe I am done with Costa sunglasses.

Your Service Request 11024992

$100.00? No thanks. You just lost a customer that would have bought from your company for the rest of my life. This is my second pair of glasses that I have purchased from your company, and I am very disappointed in your decision. I will make sure that I spread the word on how you back up your product. I will be taking to social media and include below what is on your website. My frames had a manufacturing defect and you are offering me $100.00 off my next pair. Thanks, but no thanks! Please explain this to me.

Costa Del Mar offers a limited warranty on their eyewear, which includes:
Manufacturing Defects: For sunglasses purchased on or after November 3, 2022, Costa Del Mar will repair or replace them at no cost if they have a manufacturing defect within two years from the date of purchase.

I scratched a pair of Blackfins with 580G lenses. Though it was my fault, Costa gave me a 50% coupon code because they value me as a customer. Ordered a new pair online and the website was easy to navigate. Shipping was free as well. Costa sunglasses are expensive but they are worth the price. The comfort and style are unmatched.

I just got one pair, the model is SANPAN, I love it, the design, the materials on it, everything! Fits and looks perfectly on me!
Hope , save some money and look another model .

Don't worry I will never by pair of costa's again I have 5 pairs sitting here broke that Costa didn't warranty.  Costa used to be a stand-up company but now they are all cheaply made now and don't stand behind their products or workmanship!

I have a pair of Fantail 580p sunglasses where originally the ear piece rubber fell off both sides, so I submit a claim. Does not fall under warranty. So, I continue wearing until the rubber nose piece falls off. I submit another claim, and guess what - denied. But, I could purchase the same sunglasses for $106. Why would I do that when they fall apart? These were a gift, and I am just trying to fix them. I have 4 pairs of Costa's - and I will not purchase another pair. Horrible customer service, and the only solution is for me to purchase another pair of the same defective sunglasses? No thanks.

I bought a pair of sunglasses a while back and over time the rubber nose piece cracked and came loose. I reached out to Costa cause I thought they had a good warranty well I was wrong! They tell me my glasses are no longer made and neither are parts for it but yet on their website they still have them. They send me a code for 50% off a new pair which I thought was great till I went to use it on a new pair but it didn’t work as their are so many restrictions and exclusions that no pair I like are eligible. If they would have done right by me they would have had a loyal customer that buys 4 pairs every 3 months for me and my family.

I’ve been a long-time Costa customer and take great care of my sunglasses—, 4 pairs alone all are $250 $300 per pair—which are in pristine condition with no scratches or signs of wear except for one major flaw: the nose pieces deteriorated and cannot be replaced. This essentially renders both pairs useless.

When I contacted customer service, I was offered only a 50% discount on a new pair. That’s not exactly appealing when you’ve already invested over $600 into what is marketed as a premium, exclusive product. The interaction I had with their live chat representative, R$&@@&o, was particularly frustrating—dismissive, demeaning, and lacking in any real effort to help. It almost felt personal, as if asking for a reasonable resolution was out of line.

It’s incredibly disappointing that a brand like Costa, with such a loyal following, can’t stand behind its product in a more meaningful way—especially for a known and recurring defect like this.

I’ve since moved on to Bajío sunglasses, which are American-manufactured and assembled in Florida, and I couldn’t be happier with the quality and service.

Costa used to stand for durability, performance, and service. Sadly, that’s no longer the case. I won’t be returning as a customer—and I hope others take note before making the same expensive mistake.

I am on my 3rd pair. The first fell apart and they sent a replacement which are now falling apart after 2 Years. In the mean time I bought another pair which I have had for 3 years which I had ordered with camouflage frames and e also falling apart. The frames of these glasses do not hold up. They won’t replace because they are out of warranty. Save yourself the trouble spend a little more and buy Maui Jim’s. I have had drug store glasses last longer than Costas.

BEWARE!! Sunglasses are now cheaply made and they do not stand behind there products. I own three pair of there sunglasses and have been loyal customers for over seven years. I sent in a pair of my glass lens sunglasses for what they made it seem like a repair. The rubber nose piece and the rubbed ear protectors on the arm all came off. I sent them back in the original box I got them in and they sent me a bill of more than what it would cost to buy a new pair. They also destroy the pair you send in. My lenses were perfectly fine. There products are JUNK! Since they have be bought by corporate the service and product are garbage. BUYER BEWARE.
There are several better brands with better quality and customer service.

NUMÉRO DE COMMANDE 7689751375917

J’ai renvoyé une paire de lunettes achetée chez Costa, et ils ont tout simplement refusé de me rembourser sous prétexte que ce seraient des contrefaçons. C’est totalement aberrant, surtout que ces lunettes venaient de chez eux à la base ou d’un revendeur sérieux.

Aucune preuve fournie, aucun dialogue possible, juste une réponse sèche et accusatoire. Résultat : pas de remboursement, et des lunettes que je n’ai plus.
C’est tout simplement un scandale. Fuyez cette marque si vous voulez éviter les mauvaises surprises. Leur SAV est inexistant, et leur politique de retour est à sens unique.

Trying to order glasses for 5 days now. Their site has an internal issue, they said it was our bank- called the bank- the payment hasn't been requested. Called them back and was told by a new person, "Oh yes, we are aware of this problem in our system, just keep trying." Somewhat frustrating trying to make a purchase and they can't/won't help when calling in.
Glasses are great- online ordering not so much.

I originally submitted a warranty claim after my RX sunglasses broke while being worn — a disappointing failure for a premium product. My claim was initially denied on the basis that it wasn’t due to a manufacturing defect, which I disagreed with.

However, after a second attempt and some back-and-forth, Costa ultimately provided a one-time courtesy voucher covering the full cost of a new pair. While the process was frustrating, I appreciate that they made the effort to resolve the issue.

Bought the Rincon 2 two weeks ago and accidentally cracked the lense. I emailed Costa with full intention of paying for a replacement lens since it was my fault. The email I got back (on a brand new, still manufactured model) was “ We don’t have parts available”. I don’t know how you couldn’t have replacement lenses when they are in production right now! Instead they offered 50 % off on a new pair of sunglasses. They don’t want to deal with fixing a pair they just want you to buy another. I wouldn’t call that a leading repair service like they claim.

I have a pair of prescription Sunglasses and the frame broke sent them in to get fixed and was told they don’t do repairs on the glasses so way are they so expensive glasses are not worth the money and sent the sellout it not worth getting glasses for them anymore

I purchased sunglasses roughly a year ago. The frames on one pair seem to have worn themselves out and no longer fit my face. The other pair had a couple minor scratches on the lens. I sent Costa an email asking if there was a repair kit that I could purchase to get these glasses looking and fitting like they did when I first receive them. This is where I realized I should never have purchased sunglasses from this company, they will do everything in their power to refuse to help, even though they agreed that these were warranty replacement items they needed proof of purchase however, the confirmation number that is received via email after online orders was not good enough they wanted a physical receipt from a store which I could not provide since I ordered these sunglasses through Costa website. I provided many other different types of proof of purchase going as far as calling a different department within Costa to generate a different type of receipt to submit to a different department within Costa (using the confirmation number). And this still yet was not sufficient. They also needed many different pictures and descriptions provided both through email from two different email addresses one not being from Costa and also updating the service ticket through their website in the same way. All of this took about six weeks before they sent me an email with a shipping label, which also took multiple tries to receive Once then I was allowed to purchase my own box and purchase my own shipping material to send these glasses back for them to play with and I say play because they’ve had them now for four weeks and won’t tell me what progress has been made what date to expect my sunglasses to be returned and why don’t I have a new pair? It’s the summertime and I am now currently without sunglasses because Costa is refusing to communicate or work on my warranty. After now a total of 10 weeks. I received an email from them still very unsure as to what they Need to do to repair my sunglasses which gives me complete uncertainty to their competency and ability to sell manufacture and repair sunglasses.

Please never buy from this company!

I placed an online order for prescription sunglasses. the order was promptly canceled due my prescription level. After 2 phone calls with Costa and, conflicting information from both representatives, I was informed that I could get the correct glasses and prescription if went to a Lens Crafters store location. The rep also informed me that the discount voucher Costa gave me would be redeemable at Lens Crafters. (NOT TRUE). While at Lens Crafters I called Costa yet again and was given conflicting information again. The customer service rep was rude and continued to talk over me telling me that I was not listing and eventually muted the call never to return to the line.

I will NEVER purchase another Costa product!!

Why would anyone buy Costas?? They're not the product they used to be. The quality, the warranty and the customer service have gone straight down hill. The frames routinely delaminate, They have this rubber on the nose and temples that falls off after a short time. If you have a pair, you know what I'm talking about. They used to have a great lifetime warranty that covered this, but NO MORE! Read the reviews and you'll see their poor quality, non existent warranty and poor customer service are very common themes.
So now you spend nearly $300 on a pair of sunglasses that become a paperweight after a year? Don't throw your money away! You'll see the same slimy corporate reply from Costa on all these reviews asking for a receipt. Who keeps a receipt for years. Most of us bought our Costas because of the great lifetime warranty, NO RECEIPT NEEDED!

Smiths still have a good warranty. That'll be my next pair of glasses.