CPPDiesel Reviews 352

DO NOT BUY FROM THIS COMPANY. DO YOURSELF A HUGE FAVOR AND USE SOMEONE ELSE. Bought the ducenti valve body and oil pump half on March 6th. They took my money, I never got a shipping number so a week later I called them and they advised me that they were waiting on the core. I explained to them that their website does not say anything about a core, and even navigated there with them to prove it. They apologized. I cancelled the order and my money still has not been refunded on my card and no one will answer the phone. WORST CUSTOMER SERVICE EVER!

I’m really upset with cpp right now.
They owe me $1600 for some returns.

I ordered parts on march 18 of 2024. Paid for faster shipping.

By mid-April I still had not received the parts I ordered. Called them up, lady was pleasant to talk to, told her to cancel the order on all of the parts that had not been shipped yet.

April 25 of 2024 parts arrived.
I had already reordered parts from somewhere else, received them and had them installed.

It was a big deal just to get a Return merchandise authorization from them. I mailed everything back and it’s been over a week now.and they still haven’t issued a refund.

Zero Stars if would let me! I ordered a part for my son. They didn't even ship by 1st arrival date given. My son found it elsewhere. I canceled the order. I have been waiting for a refund that they didn't even ship. I checked the status of this order twice and no refund yet. How they are still in business is amazing, scamming folks at it best here!

I ordered a 5.9 Cummins Common Rail, 8600.00. 5 months nothing. I packed my car and drove 1000 miles to their shop with 2 local sheriffs in tow. After a 20% "restocking fee", I was refunded 6880.00. 5 months of it's at the machine shop and backorder parts B.S. I believe Jaime is a liar and scam artist. I saw his list of "people" waiting for engines on his wall, must of been 30+. 30+ people ripped off and more every day. He should be put out of business.

Bought and paid for a Cummins 4bt. I was told 6 to 12 weeks for the order. After 12 weeks i was told that some parts were back ordered. Long story short after 18 months, no engine and no refund of the $6500 i paid. I have been asking for the refund for the last 16 months. Do NOT buy from them. Read all the reviews, more times then not,you will loose your money

Took 27 days to receive product. I tried to cancel the order before it shipped and they never responded. Now the agreed to refund the item if I pay return shipping. Return shipping is $115 which is half the cost of what I bought. HORRIBLE CUSTOMER SERVICE.

They owe our company over $15k in parts provided to them that they refuse to pay. Watch out… that’s a terrible way to run a business.

They could give me my refund for a 364 dollar part I never got but it's been 2years so guess the c&$ks#*$ers ain't giving me nothing

Great company to order diesel parts from! Love CPP!

Bought a motor off of CPP EXCELLENT PEOPLE to deal with motor is best I ever had. the engine builders helped with all my questions

I’d give no stars if that were an option. This company is horrible. Idk how they stay in business like this. I ordered a part from them over 7 months ago. The part was wrong so I returned it. I still haven’t received my refund. If you’re lucky enough to get a response from them, they give you the run around. Do NOT buy from CPP Diesel

I am STILL WAITING FOR CORE CHARGE REFUND

I would give a negative review. By far the worse company I’ve dealt with. Don’t get back to emails, can’t call them directly now, and can’t even message on Facebook. Ordered product over 4 months ago,they took money out of my account right away. Yet 2 months later said it’s on back order which is fine I understand.they said it would ship at the end of the month. Still no response and now over 4 months later no money back and no product. By far the worse company I’ve dealt with

Warning. Thieving deceptive RIPP OFF web site. Poison Stay Away

I ordered a transmission back in September, was told it would ship within one week, the next morning received an email that it would closer to 12 weeks. I tried to cancel the order as this was my everyday vehicle and they would not let me cancel. It has now been nine months, I have paid for the transmission in full and still have no transmission. The same excuse is given each time I email, we are waiting on gears to be shipped to us. No money back offers, no discount, no nothing. DO NOT ORDER FROM THEM. THey are fraudulent with no desire to provide customer service to people who trusted in them. Daylan Curtis of Indiana

86410 We bought an item and it wasn’t the part we needed so we sent it back and requested a refund to our original payment The item was received 4/3/22 which is 60 business days and we have been requesting this refund since then. I understand everywhere is short staffed and things are taking a little bit longer but we were told 5-10 business days and we are well over that. Please value your customers and treat them right. Cpp is already keeping some of our money by charging a 20% restock fee so please return to us what is our just like we returned the product. Cpp just keeps giving us the run around and of course they aren’t taking calls and they don’t email back!!

No parts and no money back. Don't buy from them.

(For one if you buy anything from these people don't wait more than six months before you report it to the credit card company .Because you can lose your money) I bought a $3,100 transmission 6 months ago and did not receive still have not received it can I get anybody on a phone or to reach me or to speak to me about my transmission all I do is get automated I don't get messages these people try to steal money from other people so do not mess with them please stay away from CPP diesel because they are a scam $3,100 bus took from me from these people and I have not seen a transmission and almost 6 months so if you're smart and you check some reviews before you buy from these people you won't cuz I wouldn't have bought nothing from him if I go to check the reviews but luckily I made sure that I told my credit card company about it in my bank do I put the brakes on it

Wish there was a negative star. Ordered a part and was told it was backoredered so I canceled the order. One month later no refund and no contact.