CPPDiesel Reviews 352

On 9/28 I ordered parts from them. On 10/11 I realized I had made a mistake and ordered the same parts from the manufacturer. I had them within 3 days. 3 and 4 days later the CPP 2 two separate boxes arrived. The timely shipped parts were already installed by then.
I sent a return request email and they replied (promptly this time) that there were several return conditions for my unopened boxes, including a 20% restocking fee for those unopened boxes.
After reading several reviews on this site I decided to keep the parts (I don't need) instead of returning them so they wouldn't have my money and the parts too.
Thank you for taking the time to do due diligence before giving them any money. You are smarter than I.

THIS IS INSAIN!! CPP is a scam. $3100.00 stolen by CPP. For months i have tried to get ahold of them about a transmission i ordered on 05/20 and paid for on 05/28 (money was sent via wire transfer, and have bank statements to prove it was sent and recieved) plus an email from cpp confirming the transfer came through to them on 06/01. Since the day the money left my account and went into their's its like they closed up shop and vanished. Today, i made several phone calls and an email with no luck, no answer, no reply. So my wife decided to leave a nasty review about our experience, and the M***** F****** REPLIED TO THE REVIEW SAYING WE NEVER PAID THEM!!! They will reply to a review but not phonecalls, texts, or emails??!! Beyond angry right now. And watch these fraudulant snakes reply to this review as well trying to save face..... Complete TRASH!

If there was a "minus star...plural minus stars" thats what they would get...I ordered a part...never shipped...so I canceled the order what a joke...to date NO REFUND...and looking at others on line seems to be a pattern...I can't believe this company gets away with scamming people for their hard earned money! You can't call anyone only email...and it's excuse after pathetic excuse as to why no refund...STAY AWAY...Stay FAR FAR Away!!!!

We ordered a part from CPP Diesel back in December of 2020. As several weeks went by and we weren't getting any closer to receiving the part, we cancelled the order. To date 5/27/2021, we still have not received our refund. They do not answer the phone and they take several days to email back. When you do receive an email, you are told that the refund has been processed or that they will let accounting know. Do not order from this company.

Orderded a new motor, they took money immediately, said up to 6 weeks, that was feb. 3. Still no motor, cannot get ahold of anyone at this company, no will anyobe call ya back. They write emails saying there sending my message to mgmt. This company are scammers. Do not get involved. Total scam.

Do not buy from this company they are now taking your money and not sending you your parts or money

Worst company to deal with. Scam all the way. My son purchased gaskets from them in February 2021. After no show, we cancelled the order on March 6. Emailed for a refund, no refund issued. Numerous emails sent, negative results. Starting court proceedings after the demand letter. I will demand all court costs, attorneys fees, and I will place a lien on their corporate business. My attorney will also demand tax records and inventory records.

They are a joke. They will send you the wrong parts and then refuse a return request and even double charge you. STAY AWAY

DO NOT ORDER FROM THIS COMPANY! Check Google reviews and bbb.com reviews. Worst company every!!!!

Terrible at getting your core refund back to you in a timely manner. I have been waiting for over 7 months

Worst company ever, they lie cheat, steal and screw you ever way. They will also lie in court!
Visit this facebook group to hear lots more and join the fight.
Look the group up on Facevook and spread the word.
DIESELS trucks against CPP Diesel

They are by far the worst online parts company i have ever done business with. The order took 2 weeks to get to me because they said I typed in wrong address. They didn't bother to call me and tell me my part was still there and not shipped. Then I get the wrong part in, it was for a 2013, not 2012. Then they tell me that it was my fault for clicking on 2013 fuel rail sensor. THEN THEY TELL ME THAT ALL SALES ARE FINAL AND THEY WILL NOT TRADE OUT OR GIVE ME CREDIT. I WOULD NOT AND DO NOT RECOMMEND ANYONE DO BUSINESS WITH THIS COMPANY.

DO NOT PURCHASE from these guys. Been trying to get a core refund since February with many phone calls to them with the last ones for the last six weeks saying that the refund check was ready for supervisor signature. For SIX weeks! Still no check and now we cannot even get to them via phone. Do not use these guys!

I ordered a part from these guys and paid extra for 2nd business day delivery. Within 48 hours I got an email stating that my order was being processed. 3 days after that (the day after expected delivery) I got an email from them stating that this item is "out of stock with no ETA". Really???? 5 days to tell me its not available. I own a business consisting of 14 diesels and will take my business elsewhere.

I purchased a small adapter bracket for some mud flaps needed for a trip I was taking in a few days. The flaps were important to protect a new boat I'd bought.
I paid far more than the bracket was worth for 2nd day air but CPP Diesel shipped in UPS Ground instead and pocketed the difference and hasn't issued any refund. They are very difficult to contact and do not offer good customer service.

I ordered a Mahle gasket kit for a first gen cummins in Nov. 2019. After realizing that the kit was on back order by Mahle and no known date was confirmed when available I called CPP diesel and requested my money back on my Visa. After numerous emails/phone calls I am still waiting for my refund. We are in Aug 2020. Many times when I called nobody answers the phone. I was told that one time i was lucky to talk to someone that I will receive a check in the mail because of money transfer issue back to my Credit card. I am still waiting for my cheque.
I don’t understand who someone can do or stay in buisness with this type of garbage attitude.

I will begin the process of suing CCP in small claims court in PA for triple damages... 500$ for ceramic 7.3 up pipes and nothing from them but excuses

BBB has been Contacted and they Lied to them as well saying I would be Refunded... My Bank was notified as well. I actually look forward to calling a local Atty. In their Zip code after this Covid restriction business ends within the week..

See you folks in Court.. No checks will be accepted so bring 1500$ cash (Minimum)

😬👍

I ordered turbo studs, 4 ounces. Shipping was $12 so I figured it will get here fast. NOT !!!
They said 5-7 days, it finally shipped on the 7 day.
No refund on the shipping.
No excuses for service.

VERY DISAPPOINTED WITH THEIR CUSTOMER SERVICE, ORDERED HE WRONG PART ADMITTEDLY MY FAULT HEALTH ISSUE DELAYED INSTALLATION BARELY MISSED THE 30 DAY EXCHANGE, SPOKE WITH A REP. FROM PACBRAKE THEY SAID NO PROBLEM EXCHANGING FOR THEM BUT CPP WOULDNT EXCHANGE I EVEN OFFERED TO PAY A RESTOCK FEE, JUST NOT WILLING TO WORK WITH ME, NOT A VERY GOOD COMPANY TO DO BUSINESS WITH.

This company stole my core refund for a torque converter. The owner is a thief and a coward. I have sent so many emails asking when I will receive my core deposit and the only answer I get is the account manager is out of the office or we are working on it. I have asked for a contact for accounting department and their response is I’m only the tracking person all I can do is forward your request. Stall tactics! Scam!