Crave Reviews 306

Used my laptop to subscribe to Crave Basic.
Immediately tried to login to the crave app on my Roku TV and received the prompt that a premium subscription plan is required to access on the Roku device.
Called Crave and was told to read through the FAQ / terms and conditions as it states that the Roku TV cannot support the basic plan.
This is something that should be more easily accessible and promoted to the customer before signing up as no one actually reads through pages and pages of terms and conditions just to sign up for a simple streaming service.
Netflix, Prime and Disney so not have this issue with their basic plans.
I would expect Crave to be able to at least match what their competition is doing, but I guess they can’t keep up.

Too expensive to watch mostly old content The interface is not intuitive and clunky. The price compounds on top of your access point like Prime video as its already double the price of anything else

HORRIBLE. Do not subscribe to their platform. I never unsubscribe so fast in my life. Ads every 5-6 mins sometimes even after 1min if a (bugg) happen you might get twice the ads in a row. The lowest you can pay is a scam as most free streaming services are far superior.

Audio will be delayed from visuals sometimes.

Continue watchings do not appear all the time

Canceling the subscription is truly hard to find

Most shows are nonsense

Two issues, Crave has limited good shows. Better to go month to month, watch what you want then cancel. Second issue: they are NOT transparent when renewing. I had a promotional rate for an annual subscription so went to my account near the end of that year and saw that to renew it was the same promotional rate. I did renew expecting that rate only to find I was charged almost double. I tried to reason with them and had evidence of what I saw online in my account but they would not refund it, citing that they don't do refunds. BEWARE. They are very unreasonable. Worst platform to deal with.

C'est de la marde j'avais des émissions en français avec prime j'ajoute crave . Mes émissions sont en anglais seulement dorénavant... jusqu'à ce que crave finisse.... donc 0 étoiles

Treat customers terribly- the subscription process is awful. Miss your cancelation date and absolutely no refund of any kind. Even with yearly subscription- trap their customers. Basically stealing customers money. Cancellation completed for next renewal done. God forbid people have major events happen in life that take priority over a subscription renewal notice.

Too many ads for the price this is insane! Canceling

Crave has terrible customer service. Thieves.

Do not get crave. Honestly feels scammy with how they treat subscriptions.

$14.99 for what seems ads every 10 minutes is ridiculous. And on top of that the app freezes, volume lowers when it goes to ads, won't play my series but will play other shows. I've had to uninstall and reinstall the app numerous times. I do not recommend this horrible app. It's the worst app I have ever used.

Renews with no notice and they refuse to do anything once they charge you.

Crave TV is absolute trash. Not only is the content outdated and limited, but they make it intentionally difficult to cancel your subscription. You’d think in 2025 a streaming service would have a simple “cancel” button. Nope. Instead, you're forced to go through a maze of settings, redirects, and shady tactics just to stop being charged.

The user experience is clunky, the app is buggy, and half the time the stream quality is subpar. There are better free platforms out there. Crave is just a money-grab wrapped in nostalgia bait and frustration.

I hate everything about this platform. Avoid it like the plague.

Get rid of the mostly French only Audio options on the English original movies. Either include both options for Audio or include the original English Audio it was made with only. Quebec should not determine the majority of the programing viewed in Ontario. For 20 bucks a month I get far less than half of the programing available in English.

Constant issues.

Crave is a money grab operation we have 10 provinces only 1 speaks french as 1st language but if i want to watch most good movies i only have the french option unless i also purchase starz im a senior on a fixed income craves subscripion prices are among the highest of all the streaming services and even thou advètised in english they are not avialable unless i buy another overrpriced subscripion that is cheaper to purchase on amazon if i did not get this service for free (my nephew has the subscription) i would not ever purchase it shame on you Bell media

Switched recently to with ads because the premium price is extortionist. And ever since, Crave has been awful. Ads every five minutes, repeated ads concurrently and shuts down randomly. Watch the most recent Black Mirror. First episode. That’s Crave.

Worst site ever I don’t even want to give one star. So many commercials, I don’t even believe they r not doing anything after seeing our comments. Atleast remove the number of adds. Just making money. Will never recommend to anyone my friends had it they will unsubscribe too.

Be careful with Crave.ca, they charge you for your subscription renewal automatic and if you do cancel even 24 hours after the renewal there is no refund.

Horrible.

If I could give Crave zero stars I would. I foolishly signed up for the one year basic plan. I am about 5 months in. I have had nothing but issues. It does not work on our main smart TV or on our phones and has constant freezing and lagging issues. I tried to contact Crave months ago about this and never got a resolution. I tried again today. It is clear that we have not used it because it does not work and they should be able to see that. I was told that in their very fine print in their terms and conditions, it states that they will not give refunds after the service has started and apparently it also states in fine print that it does not work on certain TVs and devices without subscribing to the expensive $22 premium plan. Their only option was for me to pay an extra $22 to upgrade to the premium monthly plan and they would refund me $24 even though I would have paid well over $80 (after they told me it was against their terms to refund). I tried to reason with them for over an hour and this was their only offer.

I did not pay the extra $22 as I had trust issues and did not want to risk being out over $100 at this point. They saw this as me not wanting to resolve the issue.

Conclusion: Crave is a scam. It does not work on most devices (unless you have the premium version), they do not issue refunds apparently and their customer service is horrendous.

Crave with ads. Log in is slow. Circles go round and round. Show finally comes on. Stops mid scene and ads come on . . . at twice the volume. Repeat. Piece of crap!