Registration fee, application fee, verification fee. yet still NO crb. No confirmation that it's even been applied for. One of the worst services I've ever used. Complete scam. spent 45 minutes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Toon meer
Bedrijf heeft geantwoord
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Toon meer
Bedrijf heeft geantwoord
Thanks Tom for your help you are very professional and kind person, nice to deal with you.Hightly recommended. Best regards Skaiste Davidson
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Uitstekend
3K reviews
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Fabulous help from Ross over the last…
Fabulous help from Ross over the last two days making sure I filled in the DBS application correctly. It was the first time I'd done one and he was helpful and patient explaining things making sure it was correct. Thanks very much.
3 juli 2026
Antwoord van CRB Direct
Hi Lyndsay, thank you for sharing your experience. We’re really glad Ross was able to guide you through your first DBS application with patience and clarity. He’ll be delighted to know his support made the process straightforward for you. We appreciate your kind words and are always here to help whenever you need us.
It’s a shame 0 stars is not possible
It’s a shame 0 stars is not possible. This company has taken almost a year to complete a single DBS for us. We moved provider and have the rest of our company all completed in weeks or a couple of months. The only DBS we have outstanding for our employees is this one- which was started first.
Poor communication via their portal. Did manage to speak with an advisor and answered their questions. 2 months later we have now been reset and back to asking the same questions I answeeed previously.
3 juli 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Thomas, thank you for sharing this feedback. I’m really sorry for the delays and the repeated questions you’ve experienced. That’s not the level of clarity or consistency we want for anyone going through a DBS check.
As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Antwoord van CRB Direct
Hi Chris, thank you for your feedback. We’re glad everything went smoothly for you, and we appreciate you taking a moment to share your experience.
Alisa - Excellent Customer Service & Guidance
The Enhanced process is long and intricate, but the reason is justified and understandable.
Alisa was exceptional with her customer service, guidance and navigating all the shortfalls that required data to fill the voids.
I recommend Alisa highly for her guidance and patience. Thank you Alisa :)
30 juni 2026
Antwoord van CRB Direct
Hi Stuart, thank you for sharing your experience. Alisa will be delighted by your feedback. We truly appreciate your recommendation and your kind words. Thank you for taking the time to leave this review.
It's a bit of a pain having to verify…
It's a bit of a pain having to verify your ID, therefore effectively paying twice. I did receive some very good support from Charmaine to help negotiate the process though so many thanks there.
30 juni 2026
Antwoord van CRB Direct
Hi Dorothy, thank you for sharing your feedback. We understand the ID verification step can feel like an extra hurdle, and we appreciate you sticking with it. It’s great to hear Charmaine was able to guide you through the process and make things easier. We’ll be sure to pass your thanks on to her.
Very helpful staff
Very helpful staff whenever I needed support. Easy to follow and use.
22 juni 2026
Antwoord van CRB Direct
Hi Sandra, thank you for sharing your experience. We’re really glad to hear our team was helpful whenever you needed support, and that you found everything easy to follow and use. We appreciate you taking the time to leave this feedback.
It was straight forward
It was straight forward, but tn3 only thing is the delay in getting the DBS back which causes delay in starting a new job as some company must wait until the result is back, apart from that it was very good and explicit.
I will appreciate if you facilitate a keep response to my current DBS as I just had one from previous employer amen out in May , so my new DBS should not take long, I suppose.
Looking forward to a quick response for my current DBS check pls.
Thank you
Francisca Geteloma.
9 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Francisca, thank you for sharing your experience. I’m glad to hear the process was straightforward, though I’m sorry for the delay with your DBS result. To help us check the status of your current application, please reply to the Trustpilot information request. Once we have your details, our support team can locate your application and assist you directly. We appreciate your patience and the chance to help.
I was provided with swift responses and…
I was provided with swift responses and clarity while sharing useful links to support my query.
Great customer service from Ross!
25 juni 2026
Antwoord van CRB Direct
Thank you for your lovely feedback. I’m really glad to hear the quick responses and clear guidance helped, and that the links were useful. Ross will be pleased to know his support made a difference.
Antwoord van CRB Direct
Hi Holly, thank you for your kind feedback. We’re really glad to hear you found the service quick and efficient. It’s great to know our team could help.
Stephen was very helpful.
25 juni 2026
Antwoord van CRB Direct
Hi Helen, thank you for your review. I’m really glad to hear Stephen was able to help you.
Just read the 1* reviews and you get…
Just read the 1* reviews and you get the real picture,
I have paid £146 for a basic check with DHL delivery .
Obviously a scam.
23 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Andras, thank you for your review. I’m sorry to hear about your concerns, I want to reassure you that we are not a scam. A member of our support team will contact you to look into your application and make sure you get the help you need.
Olivia at the application support team…
Olivia at the application support team was really efficient , dealt with my query promptly and delivered the outcome I needed went the extra mile providing extra assistance , thanks Olivia made my job much easier!
22 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for your review. I’m really glad to hear Olivia handled your query efficiently and went the extra mile to support you. It’s great to know her help made things easier for you. We appreciate you taking the time to share your experience.
Kathryn always kind and super helpful
Kathryn always kind and super helpful
22 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Freya, thank you for your kind words. We’re really glad to hear Kathryn was able to help.
The response was prompt and the…
The response was prompt and the required additional information was specific and clear. The process was streamlines
20 juni 2026
Antwoord van CRB Direct
Hi Mariesa, thank you for your feedback. I’m glad to hear the response was prompt and that the extra information provided was clear and specific. It’s great to know the process felt streamlined for you.
Not sure who gives this company good…
Not sure who gives this company good reviews, I have had no end of trouble with them. They take money out of my account and do nothing i ve them to ring me to sort out my problem, but they say they don't have a phone. They are a bunch of crooks. Please use someone else, nothing but trouble
18 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you’ve experienced. Our support team has already contacted you directly to help resolve this, and the best way for us to assist you is by replying to the messages we’ve sent. Trustpilot isn’t a support platform, so responding to us directly will allow the team to look into your account and help you properly.
17 year old daughter mistakenly was led…
17 year old daughter mistakenly was led to open a corporate account in order to get a crb check for herself , couldn’t complete it anyway and charged £45 , no reply for over an hour twice when calling and 1st in line . I expect a full refund under 14 day consumer rights , right to cancel
18 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Philip, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
After a very bumpy start
After a very bumpy start , I got all the support I needed to get me on the right track, thank you to the support team.Great job
18 juni 2026
Antwoord van CRB Direct
Hi George, thank you for sharing your experience. We’re glad to hear that, despite the bumpy start, the team were able to give you the support you needed to get everything on track. We appreciate your patience and your kind words, and we’re pleased it all came together in the end.
Good communication, but ......
Good communication, appreciate that written confirmation is needed but a phone call would have been quicker to answer the questions followed by a quick one line email, that said the Ross who I dealt with was quick in responding and replying on the messenger system
15 juni 2026
Antwoord van CRB Direct
Hi Jenni, thanks for sharing your feedback. We’re glad to hear Ross was able to help and kept things moving quickly for you on the messenger system.
We understand that sometimes a phone call can feel quicker for getting simple questions answered, and we appreciate you highlighting that. Your comments are genuinely helpful as we continue improving how we support customers.
Thanks again for taking the time to leave your review and for recognising Ross’s efforts.
Straightforward
It was straightforward to fill in the application
2 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Marion, thank you for your review. We’re really glad to hear the application was straightforward to complete. Making the process clear and easy is always our goal, and it’s great to know that came through for you.
Deceptive presentation – no service delivered, refund request ignored
This website presents itself in a way that looks like the official DBS service, and it appeared at the top of Google when I searched. I’m a single person setting up a small business. A legitimate site would normally make it clear if it was aimed at large organisations needing frequent checks. Nothing on the site indicated this, and the layout made it seem like the correct place for an individual to apply.
I completed the form but stopped before uploading any documents, meaning no DBS check could have been processed. Despite this, I was charged nearly £90. I have emailed the company twice asking for a refund and have had no response at all.
Given the number of similar reviews, I am asking CRB Direct to take responsibility and refund me as soon as possible.
I tried contacting them twice via their webite and it only gave me the option of completing my order. I found their contact details on this website.
4 juni 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Michelle, thank you for sharing your experience. I’m sorry for the frustration this has caused, especially when you were simply trying to set up a DBS check for your new business. Our support team will contact you directly to look into your case and help resolve this as quickly as possible.
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