Registration fee, application fee, verification fee. yet still NO crb. No confirmation that it's even been applied for. One of the worst services I've ever used. Complete scam. spent 45 minutes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Toon meer
Bedrijf heeft geantwoord
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Toon meer
Bedrijf heeft geantwoord
Thanks Tom for your help you are very professional and kind person, nice to deal with you.Hightly recommended. Best regards Skaiste Davidson
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Uitstekend
3K reviews
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Very helpful and effective
Very helpful and effective. Kathryn had some further questions and made sure the right DBS was applied for. Would recommend
3 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Joel, thank you for sharing your experience. It’s great to hear that Kathryn made the whole process smooth for you. We appreciate your recommendation and are glad we could help.
Antwoord van CRB Direct
Hi Dave, thank you for your feedback. We’re glad to hear you received an immediate response and that the team were able to help right away.
I just had some easy going and forth…
I just had some easy going and forth which ultimately saw my application get submitted with ease. Great service. Kathryn was a star.
2 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Mikes, thank you for sharing your experience. It’s great to hear the back‑and‑forth was smooth and helped get your application submitted without any hassle. Kathryn will be delighted to know her support made the process easy for you. We appreciate you taking the time to leave this review.
Very helpful and quick responses
2 september 2026
Antwoord van CRB Direct
Hi Rob, thank you for your feedback. We’re glad to hear you found the support helpful and the responses quick. It means a lot that you took the time to share your experience.
Good quick communication
1 september 2026
Antwoord van CRB Direct
Hi Peter, thank you for your feedback. We’re really glad to hear the communication felt quick and straightforward. If you need anything else, our team is here to help.
DBS online experience summary
Completing such a large number of applications is an arduous task at the best of times, and even more so on the very day the new DBS legislation comes into effect. The updated requirements demand far greater due diligence and vigilance, creating heightened scrutiny and making an already complex process even more comprehensive to navigate.
Throughout all of this, communication was patient, and clear. It was grounded in integrity, and was guided with a sense of safety and steadiness that transformed what could easily have become an increasingly stressful experience into one I felt supported through with clarity and understanding. I am genuinely grateful for the care, professionalism, and reassurance provided.
1 september 2026
Antwoord van CRB Direct
Hi Janan, thank you for taking the time to share such thoughtful feedback. Completing a high volume of applications on the day new DBS legislation comes into effect is never simple, and I’m glad to hear the process still felt clear and well‑supported throughout. Your comments about the communication mean a great deal. We’re truly pleased that the team’s care and professionalism helped turn a complex moment into a smooth experience.
Review
Review
I received replies quickly and efficiently with clear explanations as this was something I had not done before.
Ross was very helpful and patient in assisting with the completion of this application.
1 september 2026
Antwoord van CRB Direct
Hi Christina, thank you for your review. We’re really glad to hear the replies you received felt clear and helpful, especially with this being your first time completing an application like this. Ross will be pleased to know his patience and guidance made the process easier for you.
Dear Sirs
Dear Sirs
Just to confirm my experience so far with your team
particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important clearance..
Thank you
Peter
28 augustus 2026
Antwoord van CRB Direct
Thank you, Peter. We’re glad to hear your experience with the team has been positive so far. Stephen will be pleased to know his guidance has been helpful as you and your colleagues work through this process.
Antwoord van CRB Direct
Hi Natalie, thank you for sharing your experience. We’re really pleased to hear you’ve found the process helpful and reassuring.
I have received great help from Ross
I have received great help from Ross, difficult as a first experience but much easier once he started helping me.
28 augustus 2026
Antwoord van CRB Direct
Hi Valentine, thank you for sharing your experience. We’re really glad to hear Ross was able to make things easier for you, especially with it being your first time going through the process. It’s great to know his help made a difference. If you need anything further as you continue, we’re here to support you.
Antwoord van CRB Direct
Hi Katy, thank you for your feedback. We’re really glad to hear Kathryn was great and that she was able to support you so well. We appreciate you taking the time to share your experience.
Kathryn was really helpful!
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward.
Thank you for your help and sorting this quickly for me.
28 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Abbie, thank you for sharing your experience. We’re really glad to hear Kathryn was able to guide you through your first DBS check and make everything feel straightforward. She’ll be pleased to know her support made a difference.
We appreciate your kind words and are happy we could get everything sorted quickly for you. If you ever need help again, we’re here.
Kathryn is very helpful and quick to…
Kathryn is very helpful and quick to respond!
27 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Jack, thank you for sharing your experience. We’re really glad to hear that Kathryn was helpful and quick to respond. If there’s anything more you need, our team is always here to assist.
Excellent communication
Excellent communication
Aided the fast processing of DBS in time for the new ruling in September
25 augustus 2026
Antwoord van CRB Direct
Hi Kerry, thank you for your review. We’re really glad to hear our communication helped make your DBS process quick and straightforward, especially with the new September ruling approaching. It’s great to know the team’s support made a difference. We appreciate your feedback and are always here to help whenever you need us.
Antwoord van CRB Direct
Hi Rebecca, thank you for your feedback. We’re really glad to hear Kathryn’s communication made everything straightforward and easy. She takes great care in keeping customers informed, and your kind words mean a lot.
Very thorough and professional
Very thorough and professional. Always helpful and available. Overall a great experience
25 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for sharing your experience with us. We’re glad to hear you found our service thorough, professional, and consistently helpful. The team is always here to support you, and it’s great to know that this made a positive difference throughout your journey. We truly appreciate your feedback.
Great Service I would definitely…
Great Service I would definitely recommend this company
24 augustus 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Fiona, thank you for your review. We’re really glad to hear you had a great experience and would recommend the service. We appreciate you taking the time to share your feedback.
Really helpful through the process and…
Really helpful through the process and updated me every step of the way. 5 starts and really pleased with the customer service! Thanks again for your help.
24 augustus 2026
Antwoord van CRB Direct
Hi Sam, thank you for sharing your feedback. We’re really glad to hear the process felt smooth and that you were kept updated throughout. It’s great to know the customer service made a positive difference for you.
Antwoord van CRB Direct
Hi Kelly, thank you for sharing your feedback. We’re really glad to hear your experience felt prompt and easy, and Ross will be pleased to know his support made a difference. We appreciate you taking the time to leave a review.
Very prompt and efficient service.
Very prompt and efficient service.
Would highly recommend
21 augustus 2026
Antwoord van CRB Direct
Hi Tracy, thank you for your feedback. We’re really glad to hear you found the service prompt and efficient, and we truly appreciate your recommendation. Thank you for taking the time to share your experience with us.
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