Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Toon meer
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Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, th... Toon meer
Bedrijf heeft geantwoord
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Toon meer
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So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contactgegevens
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, Verenigde Staten
- support@crigenetics.com
- crigenetics.com
3,1
Gemiddeld
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Deceitful practices
I've contacted customer support several times regarding my all access subscription as it doesn't show new reports and says I have to buy the credit. It takes 3 days to unlock on its own. The customer service reports that it has to do with the day that I purchased the all access. This is a deceitful practice.
My personal dashboard is not personal to me. One of the first things to click on is wanting me to find my haplo group, but I'm female, therefore irrelevant.
It also does not recognize under the membership that I have already paid for the "all access". It continues to try to sell me the "all access" and "premium all access".
The only amusing part is famous people somewhere in your family line.
This company makes me doubt the family lineage aspect of information...I have no way to check it's accuracy.
26 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Courtney! Thank you for taking the time to share your concerns, and we truly apologize for the frustrating experience you've had. We understand how disappointing this must be, especially when you were expecting full access and a smooth user experience with your All Access subscription.
Please know that your feedback has been heard, and we’re currently reviewing the issue regarding the delay in report unlocking and your dashboard not reflecting your membership correctly. While it’s true that reports often follow a release schedule based on your subscription date, we never intend this to feel misleading or confusing. We’re committed to being transparent and improving that communication.
As for the haplogroup prompt, we understand how that might seem irrelevant for females, but it’s included for customers who upload or test paternal lines as well.
We’ll be escalating this to ensure your membership status is properly recognized and that your All Access benefits are fully unlocked. We’d also be happy to send you a breakdown of what you should currently have access to.
Please allow us the opportunity to make this right for you. Kindly reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Skeptical
No details, easy to say anything if you dont prove with ancestors or family tree.
25 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Diane! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be especially when you were hoping for more detailed insights about your ancestry.
At CRI Genetics, we aim to provide accurate and meaningful reports based on your DNA, but we recognize that not every report may meet every individual's specific expectation. Our ancestry reports are focused on showing your ancestry's DNA origin. That said, your feedback is extremely helpful, and we’ll be sure to share your concerns with our product development team as we work to improve both clarity and value for our users. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
They were very quick on the dna report…
They were very quick on the dna report and the ancestry. Was pleased with some of the health reports and some of the other reports. Didn’t like the fact that I had to spend an additional $59 to get traits and additional reports after I already spent $129.
18 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Christine! Thank you for sharing your feedback! We're glad to hear you were pleased with the speed of your DNA results and found value in the ancestry and some health reports. We understand your concern about the additional cost — and we appreciate your honesty. Your input helps us improve transparency and continue working toward offering even more value in the future. If there's anything else we can do to support your experience, please let us know! You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Learning about myself is amazing.
Learning about myself is amazing.
And I never realized that the experience was going to continue over time. I thought it would be just one report, but the information just continues to come in. It's been a very fun and educational experience for me i'd like to add that the customer service is amazing also, they're very fast to respond and very good at resolving issues
14 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
HI Kevin! Thank you so much for your wonderful message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that your DNA results helped you feel proud of your heritage.
Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—and we will continue to deliver you results that can give you more insights through your DNA. Thank you for being a valued part of the CRI family! 🙏
The customer service problem resolution…
The customer service problem resolution is what earns my high marks. Many of the reports are pretty useless or obvious (like freckles or eye color). Some were interesting though.
5 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Beth! Thank you so much for your honest feedback. We're glad to hear our customer service and problem resolution stood out to you. That truly means a lot. We also appreciate your thoughts on the reports. While some traits may seem obvious, they’re included to show how accurately your DNA aligns with known traits. That said, we're always working to expand and improve our offerings to make them more insightful and valuable. Your kind words inspire our team to continue delivering the best service possible. Have a great day!
I received my kit and followed the…
I received my kit and followed the instructions carefully. After a few weeks, I got my results back, which were very limited and disappointing. The information provided was minimal and vague; for example, it stated that I might have blue eyes and most likely don’t have red hair. Overall, I could count the details on one hand, and what I received wasn’t very informative. When it came to the medical information, all I got was “inconclusive.” They offered me a discount for ordering a new kit, but that was the extent of the information given.
I find this company to be unreliable and misleading regarding the information they provide. Save yourself the time and money.
16 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello John! Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your results didn’t meet your expectations, and we understand how frustrating that can be—especially when you were looking forward to more comprehensive insights.
Our reports are based on genetic markers and the latest scientific research, but the level of detail can vary from person to person depending on what is present in their DNA. For any “inconclusive” results, this typically means the data wasn’t strong enough to make a confident determination, which we aim to communicate transparently as we have at least 80% accuracy rate for all of our reports.
As to what you have said about the reports being too vague, please know that we value our accuracy over precision, and so the chosen regions/ information allows us to have our 90%+ accuracy rate. But as our algorithm is constantly improving, being able to provide state of the art ethnicity estimates that are not only accurate but highly precise is one of our top priorities.
We truly value your feedback, and we’re continuously working to improve our services and report offerings. If you’re open to it, we’d be happy to review your account and see what more we can do to support you.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Very useful 100
Very useful 100: correct I was told I had german in me and I got the correct results back I loved it o would definitely recommend it
12 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Keagen! Thank you so much for your kind words! We’re thrilled to hear that you’re completely satisfied and found the information helpful and insightful. It means a lot to know that you’re enjoying learning new and getting confirmation about your genetic makeup, it truly is fascinating! We also greatly appreciate you recommending us. Your support and enthusiasm help us continue doing what we love — delivering meaningful and accurate results to customers like you. Have a great day!
Historic Moment
First of all, The company CRI is very experienced their job and interested in the customers's concern every stages of the process. They have been given responses of my questions quickly by the team.
finally, I can't tell my amazing and surprising feelings when I learned my DNA results. I'm proud of my ancestors.
CRI did a great job!
Thanks a lot CRI 🙏
28 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
HI Zubeyde! Thank you so much for your heartfelt message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that your DNA results helped you feel proud of your heritage.
Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—thank you for being a valued part of the CRI family! 🙏
Looked for a test that would help me…
Looked for a test that would help me identify where my mother, grandmother and great grandmother came from. Very disappointed
14 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Mary! Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. Our goal is to provide meaningful insights into your ancestry, and we understand how important it is to connect with your maternal lineage. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Our ancestry test is based on genetics so it actually can trace the origin of where your ancestry's DNA from rather than where they lived which is based on genealogy.
Please feel free to reach out to our support team—we're here to help for us to further discuss your reports. You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I was disappointed in results and the reports were not as usful as I expected.
I was looking for traits that relatives carry like cancer, diabetes, other genetic diseases. Where are they? There was really nothing like that. Those results would be helpful. Some of the results were totally wrong and it makes me question the other results. I also thought I was getting all reports not just the ones you chose and then be nickeled and dimed to get them. Overall I was disappointed and would not recommend to anyone. I kind of felt like a horoscope reading more for entertainment not real results that could be useful in the future.
13 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi David! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be especially when you were hoping for more detailed health insights.
At CRI Genetics, we aim to provide accurate and meaningful reports based on your DNA, but we recognize that not every report may meet every individual's specific expectation. Our health reports are focused on genetic predispositions and wellness traits, rather than diagnosing diseases, and we understand how that might feel limited if you were looking for more clinical data.
As for the report access, we apologize for any confusion. We offer a selection of reports with your initial package, while others are available through optional upgrades to give customers flexibility. That said, your feedback is extremely helpful, and we’ll be sure to share your concerns with our product development team as we work to improve both clarity and value for our users. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
We’d still love the chance to turn things around for you. If you're open to it, we can review your account and see how we might improve your experience.
Completely satisfied
The customer service is great. I found the information very helpful and insightful. Learning about my genetic mske up is fascinating. I have discussed this with most of my friends and recommend you guys to everyone.
11 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Greg! Thank you so much for your kind words! We’re thrilled to hear that you’re completely satisfied and found the information helpful and insightful. It means a lot to know that you’re enjoying learning about your genetic makeup — it truly is fascinating!
We also greatly appreciate you recommending us to your friends. Your support and enthusiasm help us continue doing what we love — delivering meaningful and accurate results to customers like you.
If there’s anything else we can do for you or if you have any questions in the future, don’t hesitate to reach out. We’re always here to help!
Reports change with time
Reports change with time. 6 months ago my history say I am from one area, now that area that my history is from, is not shown.
Not Accurate info.
Also relative finder is not showing some of my direct family members, who also signed up for that service.
30 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello! Thank you for sharing your feedback, and I’m sorry to hear about the confusion and frustration you've experienced with your reports.
Our ancestry reports are periodically updated as our science, reference populations, and algorithms continue to evolve. This means that from time to time, your results may be refined or adjusted to reflect more accurate or updated findings. While we understand this can be surprising, these changes are part of our effort to provide the most precise picture of your genetic ancestry as new data becomes available.
Regarding the Relative Finder, it relies on participation and consent. Even if someone is a close relative, they must have completed their test, opted into relative matching, and used the same service. If they didn’t agree to participate in matching or tested under a different system or company, they may not appear on your list.
We understand how important it is to receive clear and consistent results, and we’d be happy to review your case further to ensure everything is working as it should. Please let us know the names or email addresses of the relatives you're referring to (if available), and we can investigate this for you. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 if you need further assistance. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I loved learning about my ancestry
I loved learning about my ancestry. It was really point on about my Filipino ancestry, and I wasn't surprised that I had Han Chinese and South Asian ancestry as well, given the ancient history of the Philippines, which was also mentioned in the Philippines description. In conclusion, CRI Genetics nailed it for me!
8 januari 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you so much for sharing your experience! We’re thrilled to hear that you loved learning about your ancestry and that your results felt accurate and meaningful!
It’s always exciting to see how ancient history and genetics come together, especially in regions like the Philippines, where cultural and ancestral influences are so rich and diverse. We’re glad to hear that the Han Chinese and South Asian ancestry reflected what you already knew or suspected—it’s a great feeling when science affirms your story.
We're honored to have played a part in your journey, and if you ever want help diving deeper into your report or have questions along the way, I’m here for you.
What made it great was the surprise…
What made it great was the surprise lineage that I did not know I had and how scientists have figured out what genes & etc. cause what and so accurately.
7 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
HI CL! Thank you so much for your wonderful feedback! We're thrilled to hear that your results revealed a surprising part of your lineage—that's one of the most exciting parts of DNA testing! It's amazing what science can uncover, and we're glad you enjoyed learning how your genes help tell your unique story. We're honored to be a part of your discovery! Have a great day!
I love all the details
I love all the details you offered. And you ALWAYS respond very quickly.
3 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi! Thank you for your wonderful review. We’re so glad to hear that you enjoyed your ancestry results and glad that our customer support was able to assist you in a timely manner. Science is truly incredible, and we look forward to sharing more discoveries with you in the future. Have a fantastic day!
Thought provoking analysis.
I found the reports very interesting and thought provoking. I am especially curious about the inclusion of Iberian ancestry as I know quite a lot about my family history and the people in it going back as far as the 15th century in some cases. I am having some difficulty seeing where that ancestry would insert itself. Maybe it has something to do with your data base and then of course every family has secrets.
25 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Sandra! Thank you so much for your wonderful review! It’s wonderful to know that our reports provided valuable information and understand that some information about your ancestry can be surprising. For clarification about your report, please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Fantastic amount of information
Fantastic amount of information, both ancestry and health is amazing.
3 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Ron! Thank you so much for your kind words! We’re thrilled to hear that you found both the ancestry and health information valuable and insightful.
It’s always rewarding to know that our efforts to provide detailed, meaningful reports are making a positive impact.
Thanks again for choosing us—we truly appreciate your trust!
Don’t expect a detailed explanation of…
Don’t expect a detailed explanation of your ancestry like 23andMe, it literally doesn’t tell you anything useful
3 juli 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for sharing your thoughts! At CRI Genetics, we strive to provide clear and meaningful insights into your ancestry, focusing on research-grade accuracy and comprehensive bio-geographical analysis. We understand that every testing service offers a unique experience, and we’re always working to improve our reports to give our customers valuable information. If you have any specific questions or need help interpreting your results, we're here to assist you!
When you give a deadline and can't…
When you give a deadline and can't fulfill your commitment you should send an email lord know you send enough and say hey we're having problems finding matches on relatives. You suck at it
20 april 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for sharing your feedback—we truly understand how important timely communication is, and we apologize if we fell short in keeping you updated.
Regarding the relative matches you’re expecting, there are typically two reasons why you might not be seeing any matches in your report:
1.No Known Relatives in the Database
It’s possible that none of your biological relatives have submitted their samples to our database yet. Without relatives participating, matches won’t appear.
2.Privacy and Consent Settings
Even if relatives are in the system, they may have chosen not to opt in for relative matching or sharing. To respect their privacy, our system won’t show them unless they have given consent.
Please know that as soon as any potential matches become available, you will be notified by email immediately.
My report is clearly inaccurate
My report is clearly inaccurate. There is no way that I am 38.1% German. I regard myself as 100% English knowing that there are probably some other ethnicities in my mix. My cousin reports 42% English and 45% Welsh which makes sense since his mother was Welsh. His father was my mother's brother and shared some familial resemblances.
1 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for reaching out and sharing your concerns about your report. We understand how important it is to have accurate and meaningful results, especially when it comes to your family history.
DNA ancestry estimates can sometimes show unexpected results because they reflect genetic inheritance from many generations back, which might include ethnicities you weren’t aware of. Even though you identify as 100% English, your DNA can still reveal a mix of regions due to how genes are passed down.
It’s also important to remember that different relatives may inherit different proportions of ancestry, which is why your cousin’s results might differ from yours even with shared family lines.
Please feel free to email, chat, or call us anytime—we’re happy to take a closer look at your results and help explain them!
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