Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Toon meer
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Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, th... Toon meer
Bedrijf heeft geantwoord
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Toon meer
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So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contactgegevens
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, Verenigde Staten
- support@crigenetics.com
- crigenetics.com
3,1
Gemiddeld
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van CRI Genetics
Hi Albert! Thank you so much for your wonderful review! It’s wonderful to know that our reports provided valuable and surprising information about your ancestry. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Rest assured that we will continue to provide you quality support anytime! Have a great day!
What an amazing surprise!
CRI Genetics confirmed what I had already suspected even though I had no basis for what my intuition was telling me. My roots went in an entirely different direction than I would ever have guessed.
28 juni 2024
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Frances! Thank you so much for your wonderful review! It’s wonderful to know that our reports met your expectations and provided valuable and surprising information about your ancestry. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Rest assured that we will continue to provide you quality support anytime! Have a great day!
In spite of repeated promises that are…
In spite of repeated promises that are ongoing week after week, they still have not been able to produce a relative finder?
28 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi James! We are sorry that you are not happy with the experience and understand your frustration for still not having your relative finder reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results we need to check the details used when you registered the kit for us to check it. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Love the insight…..
Love the insight on the topics when I get to read them. Find them sometimes funny, insightful, informative and/or interesting. Look forward to reading them when I can. Thanks!
27 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi! Thank you so much for your positive feedback! We're glad to hear that the reports were explained to your liking. It means a lot to us, and we're happy to have been part of your DNA journey! Have a great day!
I wanted to know more about my Family
I wanted to know more about my Family. At least you told me I was part Italian. But a Family Tree would have been better.
27 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thanks for reaching out. We're glad we could help you discover your Italian roots — every detail can be a meaningful step in learning more about your family.
We understand a family tree would’ve added more value, and we totally get how that could make the experience feel more complete. Right now, our focus is mainly on the genetic side — showing your ancestry breakdown and potential DNA matches. A full family tree would require access to historical records, which isn’t part of our current service, but it’s something we’re hoping to explore more in the future.
DNA results can differ from known heritage due to how genetic inheritance works, where random variations in inherited markers may not perfectly match expected family trees. Historical migrations and genetic mixing over generations further contribute to this divergence. To learn more about your Ancestry Breakdown Reports, we recommend that you watch this video: https://youtu.be/LN3ubPFB1vw
If you haven’t already, you might want to check out the Relative Finder feature in your account. It’s designed to help connect you with possible DNA matches, which could be a good start for building your own family tree.
Report was sent in timely manner
Report was sent in timely manner
25 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you so much for your feedback! We’re glad to hear that your report arrived on time.
I ordered a DNA test because I was…
I ordered a DNA test because I was adopted years and years and years ago and I wanted to find out if I had any relatives and I never got that information. I would not I would not suggest these people at all. There’s much cheaper things out there you have to keep paying Dave even to get any of the information so what I’m basically saying is they have my DNA they know everything that I paid to learn but yeah I have to pay more money to get it. That’s ridiculous. These people are Terrible don’t ever buy their products.
18 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for taking the time to share your experience—we truly understand how meaningful it is to search for biological connections, especially after being adopted.
If you're not seeing any matches in your report, there are typically two main reasons:
1. No Known Relatives in the Database Yet
It’s possible that none of your biological relatives have submitted their DNA to our database. Without participating relatives, there simply wouldn’t be any matches to show at this time.
2. Privacy and Consent Settings
Even if potential relatives are in the system, they may have chosen not to opt into the Relative Finder feature. We deeply respect every customer’s privacy, and only show matches when both parties have consented.
We will automatically notify you via email as soon as any potential matches become available, so you won’t miss an opportunity if one arises.
aaron yover
30 september 2024
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you so much for your wonderful 5-star review!
We’re absolutely thrilled to hear that you had a great experience. Your feedback means the world to us, and it truly motivates our team to keep delivering the best service possible.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!
I was very disappointed to say the…
I was very disappointed to say the least . All of my family members ordered from another company and their results were fairly similar. Mine was not even close. Also i ordered the health report and it came back as inconclusive. They said it can happen for several different reasons.Then asked me if I wanted to purchase a new one. If it came back inconclusive. They could have refunded the money or sent me a new test free of charge.
11 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Gina! We are sorry to hear that you are not satisfied with the experience. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. For us to properly assist you with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
My perspective
I need purchase more credits to open up my health analysis.
14 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Charity Ann! We appreciate your positive feedback. At CRI Genetics, our main priority is your complete satisfaction. Upon the completion of your test, all paid reports are activated as well. Any reports not included in your order will show as locked, but customers are given an option to purchase additional reports or subscriptions to unlock them. For us to properly check and ensure that your reports are fully activated, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Just knowing!!
14 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Lacey! Thank you so much for your positive review! This means a lot to us. Should you have any question about your reports or need clarification, please don't hesitate to contact us via phone, email or chat. Have a great day!
Thoroughly explained results
14 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Dolce! Thank you so much for your positive feedback! We're glad to hear that the reports were explained to your liking. It means a lot to us, and we're happy to have been part of your DNA journey! Have a great day!
You got a few things wrong but overall…
You got a few things wrong but overall impressed with the results. I would like to know more about the process of how you extract these traits from DNA testing only.
10 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Brian! Thank you so much for sharing your feedback—we’re glad to hear you’re pleased with the reports!
We also appreciate your thoughts on the health section. Our goal is always to provide meaningful and helpful insights, and your feedback helps us continue improving. We would like to better understand and help clarify your concerns with the results.
Please don’t hesitate to reach out — either by emailing us at support@crigenetics.com or calling our customer care team:
📞 USA: 1-800-571-9216
📞 UK: +44 800 208 1204
We’re looking forward to helping you and ensuring you get the support and value you deserve.
Thanks again for being part of the CRI Genetics community!
I Cannot Access My Reports
I did not get what I paid for because I can't access my reports. Plus, it was my understanding that my report would be much more comprehensive and inclusive than it was. I don't like the fact that the CRI wants you pay extra for additional information. I'm not a happy camper!
8 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi MaryAnn! We're truly sorry to hear that your experience hasn't met your expectations. At CRI Genetics, your satisfaction means everything to us, and we're here to help make things right.
Once your test is completed, all the reports included in your purchase are automatically unlocked. Any reports not part of your original order will remain locked, but you do have the option to add more by purchasing individual reports or a subscription. To access your reports, kindly login to your account again through https://vault.crigenetics.com/users/login, then enter your username/email, and the password that you have set up for the account for you to see your updated dashboard. You can also manually go to our website https://www.crigenetics.com and click the LOGIN button at the upper right corner of our website and enter your username and password.
To better assist you with your results, please don’t hesitate to reach out — either by emailing us at support@crigenetics.com or calling our customer care team:
📞 USA: 1-800-571-9216
📞 UK: +44 800 208 1204
We’re looking forward to helping you and ensuring you get the support and value you deserve.
Wishing you a great day ahead!
This company lied when getting me to…
This company lied when getting me to buy the product by not informing me of the hidden cost of the product. I was not told that after you've paid $300+ dollars, you still have to buy credits in order to see your results. Then, they give me a maternal DNA report that literally excluded my mother's African Heritage by placing her entire family in Europe as if I did not know my mother's people. It's been ridiculous and a very humiliating experience
1 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Joseph! We are sorry to hear that you are not satisfied with the experience. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Upon the completion of your test, all paid reports are activated as well. Any reports not included in your order will show as locked, but customers are given an option to purchase additional reports or subscriptions to unlock them. For us to properly assist you with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Overall pleased with the ancestry aspect.
Overall pleased with the ancestry part. Paid additional for health but items listed not as interesting or helpful.
12 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you so much for sharing your feedback—we’re glad to hear you’re pleased with the ancestry portion of your report!
We also appreciate your thoughts on the health section. Our goal is always to provide meaningful and helpful insights, and your feedback helps us continue improving. We’re constantly working on expanding and refining our health content to better meet the needs and interests of our customers.
If there’s anything specific you were hoping to see or learn more about, I’d love to pass that along to our team for future updates. Your input truly matters to us!
Thanks again for being part of the CRI Genetics community!
Not comprehensive and lots of add-ons to buy later
Several results were clearly wrong - such as B9 absorption. I happen to know I have two copies of MTHFR c.665C>T variant (homozygous). This did not pick that up, apparently. It also lumped by Norwegian heritage into Germanic. Very disappointed with this DNA test, especially for the cost. There are also a LOT of add-ons you have to purchase. I will have to order one that is more accurate and that doesn't nickel and dime the consumer.
9 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi, Thanks again for your honest feedback! I do appreciate it. I’m sorry the results didn’t match what you already know about your MTHFR status. Just to clarify, our current reports don’t yet include specific gene variants like MTHFR. Our Health and Wellness section focuses more on traits that are predicted based on your genotype, which can suggest certain tendencies or characteristics. That said, genetic traits can be influenced by mutations over time, especially with the diverse mix of genes we inherit from our ancestors, so the predictions aren’t always spot on.
Also, our current reports don’t cover potential health risks or diagnose conditions. We’re still working on developing a more advanced health-focused test, but that kind of testing may eventually require medical oversight, so we don’t have a set release date just yet.
I know it’s frustrating when expectations aren’t met, especially with the cost involved. If you’d like, I’m happy to take a closer look at your results or answer any questions.
6 wks still waiting and no information
6 wks still waiting and no information, feedback, connection regardless of several attempts. Hate leaving neg feedback. However I tried relentlessly and paid a high price for results. It's not just the cost that has an affect but the anticipation and waiting to find answers, so not just a product but also an emotional journey.
9 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
I’m truly sorry to hear about your experience—understandably, you’re feeling frustrated and disappointed after waiting this long without updates, especially after putting in so much effort and trust.
You’ve every right to expect clear communication, timely results, and above all, to feel heard. The impact isn’t just financial—it’s emotional too, and I recognize how difficult that anticipation and lack of clarity can be.
Please know your feedback isn’t being taken lightly. I want to help make this right and ensure you’re not left in the dark any longer. We have sent you an email about the kit that needs to be replaced at #2758945. I will send you another one. Kindly respond to it accordingly.
Super clever insight from on DNA sample
Loved the report. Showed me my mix for the last 5 generations but then also showed me a time line going back hundreds of years. Loved the report showing famous people I have DNA similarities too.
8 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello! Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the depth and detail of your report—from recent ancestry to ancient history, and even the notable DNA connections. It's our goal to make your DNA journey insightful and enjoyable, and we're so glad it resonated with you! Have a great day!
Good results are accurate
8 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Justin! Thank you so much for your positive feedback! We're glad to hear that you found the results accurate. It means a lot to us, and we're happy to have been part of your DNA journey! Have a great day!
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