Croudace Homes LimitedReviews 

Excellent Service from Start to Finish
We recently completed our journey with Croudace and couldn’t be happier with the experience. Marta Gargul was absolutely outstanding—professional, knowledgeable, and incredibly supportive throughout. Her attention to detail and responsiveness made a real difference.
We’d also like to extend a heartfelt thank you to Sue, who guided us patiently and expertly through every step of the process. Her calm and reassuring approach helped us feel confident and informed at all times.
The whole experience was smooth, transparent, and handled with genuine care. Highly recommend Croudace for anyone looking for a team that truly puts their customers first.

I requested a viewing and a call back as I was stood outside the property that is for sale. Nobosy returned my call.

I have been sent a request to review- I’m have never visited!

Lovely sales ladies who really do care! We didnt feel rushed with our purchase and nothing was too much trouble. We love our home and would definitely recommend croudace.

I own my own home (£46000) and wanted to down size to a flat. However, Apparently you are unable to part exchange so I shall have to look elsewhere.

Alin has been known to us since we moved here a year ago - he has completed the defects on our home today and done an amazing job - thank you so very much. Tina and Scott 5 sequoia lane so51 0aa

Shiree and danielle were really great in sorting out the details of our new home ,always willing to help and made the process much more easier than we had expected

We have been so impressed with Alin. He is such a hard worker with fantastic attention to detail. Many thanks!

This is the second property that I have bought from Croudace Homes on the same development. Same sales staff as 6 years ago ! Just as helpful, patient and accommodating as they were then. Special mention to Susie, Sue and Marta, you were exceptional. Thank you so much!

My partner purchased a property from the original purchaser of one of their old developments, In the legal pack they have made it compulsory with land registry to obtain a legal form from them for completion, now he has come to sell paperwork is required and even after 18 days of emailing nothing has been issued to our solicitors and you can never get anyone to answer the phone in the legal enquires team because its not a new sale they are not interested !

DO NOT BUY from Croudace! After THEY suggested part exchange, when our house sale fell through, they strung us along for 3 months with very little communication, then very suddenly without explanation pulled out! Without any explanation apart from “too many issues!!! (Very fishy!) Costing us £2300 in solicitors fees! Absolutely disgusting how they treat customers, no care given to the distress & cost they cause people. Don’t even have the decency to explain why they’re pulling the rug, disgusting absolutely no morals! STEER WELL CLEAR!!!!

Thanks Aaron, great job fixing our sink today.

We’ve just bought our first home with Croudace Homes and the whole experience has been fantastic from start to finish. The house itself is beautifully built and finished to a really high standard, and we couldn’t be happier with it.

The customer service has been outstanding throughout. The girls in the office have been so helpful and supportive, and always there to answer questions and guide us through the process. A special mention also goes to Dave and Paul from the aftercare team as well, who have been brilliant with their help and attention to detail.

Buying a home can feel daunting, but Croudace has made the journey smooth and enjoyable. I’d highly recommend them to anyone looking for a new home!

At times very difficult to get a straight forward answer to questions
Very late change of specifications that lead to some confrontation

Arron came and completed snags when he said he would and to a high standard

Aaron was fantastic! He repaired our kitchen front door and several windows quickly and skillfully. He also noticed a few issues with our internal doors, which he fixed right away. Very impressed with his work!

The entire process of buying a house with Croudace has been very easy. The sales staff (Nikki and Sarah at Croft Gardens, Knebworth) were friendly and helpful from the first visit. Throughout the sales process they went out of their way to keep me informed and helped answer any and all my questions! Since moving in and being assigned a customer care rep (the very helpful Michelle) both Nikki and Sarah and followed up to ensure I have settled in. Minor snagging items were dealt with immediately and the onsite staff have made me feel welcome and helped me settle in. I am very impressed with the service I have received.

Great support from the sales team at Vyne Park. Charlotte and Stephanie were especially helpful and made the process much more tolerable

We’ve recently moved into our new build home at Hermitage Park Aylesford and couldn’t be more pleased with the entire journey. From the very beginning, the Sales team—Sue, Suzie, and Marta—were absolutely wonderful. They were warm, approachable, and incredibly supportive throughout the process. Their professionalism and kindness made everything feel smooth and reassuring.

Equally impressive was the Site Management team. A huge thank you to BM Andrew Johnson, PM Neil Haywood, SM Phil Dyk, ASM Gregory Peake, and ASM Charlie Pullen for their dedication and attention to detail. They were always available, helpful, and committed to ensuring our home was finished to a high standard. Their teamwork and care really stood out.

We’re so grateful to everyone involved for making this such a positive and memorable experience. Thank you for helping us settle into a home we truly love!

Iulian D

I want to be clear that I have already left one review for Croudace, but that was mainly for the purchasing side of things.

I have lived in the house for 6 months now and want to comment on, and congratulate them for, their post sales customer care.

As with any new home, we've had a few snagging issues, totally expected it, but the care and attention received from their customer service team is way above what I expected. Specifically Suzanne Palser, who has been our allocated contact, couldn't have been more professional and pro-active. We really value the care we have received since moving in.

Also, I can't praise Alin enough, he's been to sort out a couple of things since we moved in, can turn his hand to anything. Does an excellent job, you know he cares that you are happy.

Both are a credit to the company, but seem to be indicative of all the people I have dealt with.